The Global Small Business Blog
OCTOBER 11, 2022
©iStock/metamorworks Global markets offer tremendous potential for developing new customers. Globalization isn’t a trend, it's a necessary strategy for expansion. Presently, some 96 percent of the world’s consumers live outside the U.S. Taking business abroad, therefore, is not only irresistible, but an essential requirement for any future-focused company’s growth strategy.
Microsourcing
OCTOBER 12, 2022
Failed predictions do not come much more spectacular than this. In the early months of 1995, American magazine Newsweek commissioned astronomer Clifford Stoll to deliver his verdict on an innovation that was the talk of the technology world. Under the headline ‘The Internet? Bah!’, he turned his attention to what was then widely referred to as the world wide web and did not so much turn up the heat as blow the whole concept out of the water.
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Forrester Digital Transformation
OCTOBER 12, 2022
We’ve all been there — we’re on our favorite website trying to buy the latest gadget, reserve concert tickets, or claim an advertised reward. We may be in a rush, we may be excited to snag the item we’re looking for, and we fill in our information and click along to complete the transaction. Just […].
31 West
OCTOBER 14, 2022
Businesses implement help desk systems to provide their customers with instant support whenever they face any issue. It ensures that customers acquire the best out of any product or service. But setting up a help desk system is not as easy as it sounds. It requires a lot of time and resources to set up an effective and efficient help desk system. A help desk system can help grow your business, but not all of them deliver quality service.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
The Global Small Business Blog
OCTOBER 10, 2022
©iStock/cybrain What's affecting me, my clients, my colleagues and other global small business owners: Why SMEs must cross borders. 3 obstacles to globalizing a digital platform. Quote of the week: “E-commerce is a powerful means to connect the unconnected to global trade." – Arancha Gonzalez A strong cross-border strategy is key to sustaining e-commerce growth post-pandemic.
Redial
OCTOBER 11, 2022
I remember the days when I was working as a call center agent for a technical support campaign. It is not an easy job. Companies need to continue looking out for effective leadership, tools & methodologies to stand out and facilitate the consumer experience. Ensuring those skills with the capacity to create a positive impact not only for the individual but also for the company.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
31 West
OCTOBER 11, 2022
Azita Marine was facing some issues related to its help desk response time. The average response time for customer tickets was very high, causing some to feel frustrated. In the times when a customer is a king, the help desk is the throne. From providing support to managing requests and keeping track of progress, the help desk is responsible for ensuring customers’ happiness via communication.
The Global Small Business Blog
OCTOBER 12, 2022
©2022 Global TradeSource, Ltd. All rights reserved. You won't want to miss the biggest and best 7th Annual Global Small Business Forum on the planet held virtually on Friday, October 21st from 8:00AM-11:30AM CT. The theme is: #rebootyourbusinessforglboalgrowth. Lead sponsor is Associated Bank with support from Foley & Lardner. Below is a listing of the speakers.
Groove Technology
OCTOBER 9, 2022
Don’t you believe it’s necessary to know how big you would like to build your house before making any conclusions? How many bedrooms do you require? Where would you like your house to be located? Would it be made of wood or brick? The following may seem paradoxical depending on your expertise in the area. Still, it is important to remember that every technical item is developed in response to a non-technical demand.
Forrester Digital Transformation
OCTOBER 13, 2022
CMOs and marketing operations teams benefit greatly by partnering and working together.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
31 West
OCTOBER 11, 2022
Service desk automation is the process of automating various tasks and procedures associated with a service desk. By automating these tasks, businesses can improve the efficiency and performance of their service desks. Even Dave wasn’t sure about this until he saw it in action for himself. While managing the outsourcing service desk project for a large enterprise, he was amazed at how much more efficient and effective the team became after implementing service desk automation.
The Global Small Business Blog
OCTOBER 14, 2022
©iStock/Heiko119 Explore how the movement of talent impacts creative quality, new expansion opportunities, why partnerships matter for global domination and more. Take your deep dive into globalization here.
McKinsey and Company
OCTOBER 12, 2022
Nuclear fusion has long been considered a near-impossible clean-energy solution. But technological advances—and the need for a flexible zero-carbon power grid—have made fusion worth considering.
Forrester Digital Transformation
OCTOBER 13, 2022
There’s no one-size-fits-all approach to digital team org structure. Instead, digital leaders should align to three critical capabilities as they build out their organizational structure.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Redial
OCTOBER 14, 2022
I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. Of all that is mentioned, I can agree that the economic area is the most affected, both for individuals and entities. The recent changes and behavior of the markets have represented a vulnerability, especially for companies seeking to develop alternatives, safeguarding the possibility of assuming even more risk.
The Global Small Business Blog
OCTOBER 13, 2022
©iStock/hapabapa TikTok has been intensifying competition with Meta and other rivals, luring younger users as well as popular influencers. Now it appears to be deepening its foray into e-commerce with plans to operate its own warehouses in the United States — the kind of packing and shipping facilities more associated with Amazon or Walmart than the social media platform best known for addictive short videos.
McKinsey and Company
OCTOBER 12, 2022
Repeatedly rebounding from disruption is tough, but some companies have a recipe for success: a systems mindset emphasizing agility, psychological safety, adaptable leadership, and cohesive culture.
Forrester Digital Transformation
OCTOBER 11, 2022
This Technology & Innovation APAC, come listen to Sam Higgins and I talk about two Schrödinger’s cats in today’s tech ecosystem. First up: Web3. Some believe that Web3 will change the World Wide Web as we know it by giving users more control over their data and identities, ushering in better incentive structures for creators […].
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Blue Ocean
OCTOBER 10, 2022
How do you continue to offer seamless customer service and experience in this new world of remote work? Blue Ocean offers some insights on how to create a contact center location strategy in a remote world.
Perficient Digital Transformation
OCTOBER 13, 2022
Optimizely’s annual conference, Opticon, has come to an end. These three days were an incredible time to meet fellow Optimizers, customers, and digital transformation experts. Approximately 1,000 attendees from around the world came together to learn about the future of digital content creation, commerce, experimentation, and customer data intelligence.
McKinsey and Company
OCTOBER 11, 2022
Global Lighthouse Network organizations continue to light the way in the Fourth Industrial Revolution. To keep up, companies must now scale technologies across sites and value chains.
Forrester Digital Transformation
OCTOBER 11, 2022
Given Amazon's dominance, competing with it in the Google Ads auction is uniquely challenging. But companies can use a strategic approach to make gains.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Blue Ocean
OCTOBER 10, 2022
The launch of your outsourced contact center implementation may be a strenuous time – there's so much at stake for your business. That said, it shouldn’t be a headache.
Velocity Global
OCTOBER 13, 2022
DENVER, October 13, 2022 —. Report highlights exhaustive breadth of solutions, in-depth local expertise, and extensive global coverage. Velocity Global , the leading provider of global talent solutions, today announced that it was recognized as a Leader in Everest Group’s PEAK Matrix® Assessment 2022 for Employer of Record (EoR) Solutions. The report evaluated 15 EoR solution providers on their vision, capability, and market impact, taking into account client references as well as an ongoing ana
McKinsey and Company
OCTOBER 13, 2022
Winners are already emerging in the race to provide banking and payments infrastructure for embedded finance, but incumbents and new entrants still have time to claim a share of this dynamic market.
Forrester Digital Transformation
OCTOBER 11, 2022
Meet Manuel Geitz, the new analyst covering Enterprise Transformation, Innovation and Strategy. His core interest is in the execution of change.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Perficient Digital Transformation
OCTOBER 12, 2022
What is GRC? GRC is an acronym for Governance, Risk, and Compliance. Per ServiceNow’s definitions, Governance : The frameworks of an organization’s activities and whether they are aligned with business objectives. Activities include processes, structures, and policies that are meant to manage and monitor company activities. Risk : A sustained process of addressing risks, mitigating risks through controls, and providing assurance that the stakes are managed according to policies.
Microsourcing
OCTOBER 10, 2022
The red pen is out in earnest. Between soaring inflation, the lingering impact of the global pandemic and supply chain issues , executives and managers around the world have been told to prepare for tough financial times and that means taking a serious look at where money is being spent and, more importantly, where it can be saved. There is nothing quite like a budget paper covered in red ink to send a chill down the spine of a business unit or team, let alone customers who fear that cost-cuttin
McKinsey and Company
OCTOBER 13, 2022
Digital payment transactions are skyrocketing in emerging markets as innovations proliferate. Banks, fintechs, and telecom companies must quickly develop their strategy to compete for market share.
Forrester Digital Transformation
OCTOBER 13, 2022
Meta hosted its Meta Connect event virtually on October 11. Here are a few key announcements and my analysis from a consumer perspective.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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