The Global Small Business Blog

MARCH 12, 2024

©iStock/metamorworks From a global standpoint, almost three-quarters (73 percent) of business leaders are excited by the potential of AI and large language models (LLMs) for business expansion—and this excitement is well-warranted. AI and LLMs are going to enable global growth in a way never before seen. Learn more how AI will shape global business expansion in 2024 and the top 4 trends to watch.

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Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

Service 59

Service Sourcing Outsourcing Marketing 59

Zinnov

MARCH 14, 2024

Peter Drucker’s timeless wisdom, “ You can’t improve what you don’t measure ,” remains relevant across industries, particularly in the context of Global Capability Centers (GCCs). Leaders in this space often grapple with the question of whether the global center can match the value and output of talent from the headquarters.

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Software Engineering Efficiency Automation 52

Global Expansion

MARCH 14, 2024

Estimate your employee expenses with our Employee Cost Calculator. Add your salaries & other costs to get a comprehensive breakdown, to manage your budget.

Management 40

Management 40

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Intelligent Sourcing

MARCH 12, 2024

Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024. This is the third iteration of this report, and it highlights six rapidly-growing CX services players that should be on the radar of executives across the BPO ecosystem. […] The post Profiles in Emerging Outsourcer Success: 2024 appeared first on Intelligent Sourcing.

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Outsourcing Advisory BPO Research 59

The Global Small Business Blog

MARCH 11, 2024

©iStock/Media Lens King What's affecting me, my clients, my colleagues and other global small business owners: 5 things to accelerate women's economic empowerment. Women own almost half of all Indonesian small and medium enterprises (SMEs). However, these women often have difficulty borrowing money to invest in their businesses/ Empowering SMEs for innovation and success.

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Magellan Solutions

MARCH 13, 2024

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business.

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Offshoring Outsourcing Out-Tasking Labor Costs 105

3Pillar Global

MARCH 14, 2024

Healthcare patients are busy people with busy lives. What’s more, their interactions with providers and payers often occur at times when emotions are high and frustration can easily arise. The more friction in their experience, the more acute those frustrations become. Yet healthcare technology systems rarely prioritize the patient or member experience.

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Healthcare Reduced Overhead Insurance Right-Sizing 98

The Global Small Business Blog

MARCH 14, 2024

©iStock/Adriana Montoya Tmall Global’s cross-border goods are stocked in warehouses in China’s biggest cities, making next-day delivery possible for over half of its orders. What is Tmall Global ? Alibaba Group’s Tmall Global has built a cross-border platform serving over 100 million customers in the last ten years – helping brands from British beauty devices brand CurrentBody to Australian health products producer Blackmores reach China’s consumers.

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Perficient Digital Transformation

MARCH 12, 2024

User Acceptance Testing (UAT) is the final stage before launching new functionality. What should be an exciting time can turn to frustration and exhaustion. Over the years, I have found tactics that can improve the UAT outcome. UAT involves key business stakeholders validating the system prior to go-live. My background is primarily around website and portal rebuilds and this focuses on these types of launches.

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Analytics Management Software 111

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

AS White Global

MARCH 12, 2024

ASW Global has stepped up its efforts in providing viable solutions for the insurance and underwriting industry’s talent shortage dilemma in Australia. Last month, ASW was among the exhibitors at the Underwriting Agencies Council (UAC)-Xceedance 2024 Sydney Expo. The conference is one of the biggest in Australia with 120+ underwriting agencies and 600+ brokers in attendance.

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Insurance Service 98

IBM Services

MARCH 15, 2024

A large US-based healthcare company recently engaged with IBM® to accelerate their cloud adoption with consistent and predictable outcomes. This collaboration enhanced their confidence to navigate app modernization across various applications and landing zones for both hybrid cloud and platform-native modernization. As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers.

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Co-Sourcing Healthcare Automation Collaborations 96

The Global Small Business Blog

MARCH 9, 2024

©2019 Laurel J. Delaney. All rights reserved. "There are two kinds of people in the world: the Irish and those who wish they were.

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Perficient Digital Transformation

MARCH 12, 2024

One common way of implementing tags through Adobe Launch is using a data layer, which is a JSON object (key/value pair) that is loaded onto the page from which attributes are passed through as the user navigates through the website or completes certain objectives. This can be extended further into using an Event-Driven Data Layer (EDDL), which serves to load Custom Events within JavaScript that are passed to the data layer upon an action being completed on the website, and can be loaded on any e

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Analytics Sourcing Collaborations Management 105

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Resource Optimizing

Intelligent Management Inc.

MARCH 14, 2024

Today’s blog post is by Dr. Giovanni Siepe Galileo’s Legacy: Modern Science “I believe in Humanity, which means to say I believe in human reason. ” This powerful quote from Berthold Brecht’s play ‘Life of Galileo’ deserves some consideration. I agree with Galileo, of course, in his determination to believe in reason and his unshakable faith that rationality should be our compass in the pursuit of truth and in decision-making.

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Out-Tasking Management Software Design 64

IBM Services

MARCH 14, 2024

Apache Kafka stands as a widely recognized open source event store and stream processing platform. It has evolved into the de facto standard for data streaming, as over 80% of Fortune 500 companies use it. All major cloud providers provide managed data streaming services to meet this growing demand. One key advantage of opting for managed Kafka services is the delegation of responsibility for broker and operational metrics, allowing users to focus solely on metrics specific to applications.

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Administrative Efficiency Accounting Service 89

The Global Small Business Blog

MARCH 15, 2024

©iStock/tiratus phaesuwan OpenAI has introduced new technology – Sora – that uses artificial intelligence to create high-quality videos from text descriptions. The company released short clips showcasing vivid, seemingly realistic videos, including woolly mammoths trekking across a snowy field, ocean waves crashing against a cliff’s shoreline and people doing everyday things like reading a book or walking down a city street.

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Perficient Digital Transformation

MARCH 11, 2024

AI (Artificial Intelligence) Powered Product People Have you ever wondered how artificial intelligence can transform not only our lives but also our professions? As someone passionate about technology and digital product development, I have always been intrigued by new tools and how they can improve our lives and careers. In recent times, artificial intelligence (AI) has captured my attention.

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Government Cybersecurity Design Jobbing 105

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. The rise of generative AI (gen AI) will encourage more BFSI firms to adopt a comprehensive technical architecture, integrating cloud and mainframe technology at its core.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

IBM Services

MARCH 14, 2024

Businesses face significant hurdles when preparing data for artificial intelligence (AI) applications. The existence of data silos and duplication, alongside apprehensions regarding data quality, presents a multifaceted environment for organizations to manage. Also, traditional database management tasks, including backups, upgrades and routine maintenance drain valuable time and resources, hindering innovation.

Analytics 81

Analytics Government Flexibility Infrastructure Costs 81

Intugo

MARCH 14, 2024

Intugo’s Customer Service Outsourcing: Your Rules, Your Culture Outsourcing customer services, which is the practice of delegating support responsibilities to external teams, has become essential for businesses pursuing practical and adaptable solutions. Albeit companies venture into the benefits of this approach, often a need for clarification and addressing concerns emerges.

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Customer Service Outsourcing Service Outsourcing Operations 59

Perficient Digital Transformation

MARCH 12, 2024

Perficient is excited to announce that we have earned the Government Specialization Distinction (Americas) in the new Pega Partners program. Specialized partners are thoroughly vetted by Pega to bring deep vertical knowledge or specialized expertise to clients. Pega Partners that achieve a Specialization have a demonstrated ability to help customers build more innovative businesses, and have a significant impact on their customers, stakeholders, and their partners.

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Government Automation Service 105

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. Uncover five strategies providers can use to optimize the productivity benefits of gen AI without denting profit margins in this blog. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive.

Service 64

Service Sales Accounting Finance 64

IBM Services

MARCH 14, 2024

For established businesses, the debate is settled: a hybrid cloud approach is the right strategic choice. However, while embracing hybrid cloud might be intrinsic, clients continually seek to derive business value and higher return on investment (ROI) from their investments. According to a study conducted by HFS Research in partnership with IBM Consulting®, only 25% of surveyed enterprises have reported solid ROI on business outcomes from their cloud transformation efforts.

Design 73

Design Cybersecurity Automation Research 73

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.

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Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Perficient Digital Transformation

MARCH 12, 2024

The term “knowledge worker” was first coined by Peter Drucker in his book, The Landmarks of Tomorrow ( 1959). Drucker defined knowledge workers as high-level workers who analyze data and apply theoretical/analytical knowledge to develop insights, trends, products, and services. He noted that knowledge workers would be the most valuable assets of a 21 st -century organization because of their high level of productivity and creativity. “ Organizations that rely solely on the IT department or anal

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Analytics Engineering Design Service 104

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Everest Group

MARCH 15, 2024

Tata Consultancy Services Ltd (TCS), India’s largest IT services provider by market cap, announced a multi-million-dollar cloud transformation deal win from Denmark-based communications services provider Nuuday A/S. Mukesh Ranjan , Vice President at Everest Group, told Mint that the TCS-Nuuday deal will likely be of at least US$100 million or larger in TCV, and could span over five to seven years.

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Marketing Service 59

IBM Services

MARCH 14, 2024

Since its rollout in 2019, 5G wireless networks have been growing in both availability and use cases. Apple was one of the first manufacturers to test the appetite for 5G in 2020 by offering its newest iPhone with 5G compatibility. From there, the floodgates opened, and today as much as 62% of smartphones are built with 5G connectivity (link resides outside ibm.com.

Out-Tasking 61

Out-Tasking Healthcare Sourcing Reduced Costs 61

Zinnov

MARCH 15, 2024

Healthcare payers and providers confront significant challenges that hinder the delivery of effective and accessible care. These challenges encompass limited accessibility, high costs, suboptimal patient care experiences, and inconsistent health outcomes. Both payers and providers are deeply affected, as these issues directly impact patient care quality and the financial sustainability of healthcare systems.

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Healthcare Pharmaceuticals Engineering Insurance 52

Perficient Digital Transformation

MARCH 15, 2024

Perficient, a leader in digital transformation, has been included as a company interviewed in Forrester’s recent report, “ Rethink Enterprise Applications Governance : Refocus Applications Governance And High-Performance IT Exploiting New Technologies To Win, Serve, And Retain Customers.” This comprehensive report explores the evolving landscape of enterprise applications governance, shedding light on the transformative potential of new technologies such as AI and cloud computi

Government 59

Government Automation Streamline Operations Flexibility 59

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.