Sat.Mar 04, 2023 - Fri.Mar 10, 2023

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Outsourcing Policy Management: How BPO/Call Centers Can Help Companies Streamline their Operations

Redial

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events. Such a helpful tool must also be handled by people with experience taking frenetic and quick response tasks. One way to achieve this is through outsourcing policy management. Outsourcing this service allows companies to focus on main activities like keeping track of service and product innovation while delegating the management of their poli

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What Are The Best Practices For Implementing Firewalls?

31 West

Firewalls are essential to network protection tools that must be powerful to the highest possible level. The implementation of a network firewall is a highly demanding job. The administrators need to maintain the perfect symmetry between safety and performance quality for the end users. So, firewall configuration is also a crucial job for IT help desk outsourcing companies that ascertain their reliability for client’s network security.

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Does Your Digital Business Organization Have A “Tower Of Babel” Problem?

Forrester Digital Transformation

Sure, it’s an old and often-used analogy, but that’s because it’s useful: When a group of people cannot effectively work together because they’re speaking different languages, they have a Tower of Babel problem. The digital landscape is constantly and rapidly shifting, so your team needs shared vocabulary to develop and execute strategy.

Design 130
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The World Is Your Market For Talent

The Global Small Business Blog

©iStock/Kateryna Onyshchuk Those who want to stay on the bleeding edge need to look for ways to capitalize on (rather than minimize) the remote work experience. One of these ways is by expanding beyond traditional talent pools and recruiting from across the world. Here are a few reasons why there has never been a better time to build a global workforce.

Marketing 214
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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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How Can Financial Services Institutions Better Support Women? – An International Women’s Day Blog

Perficient Digital Transformation

Throughout history and across cultures, women have been forbidden from opening bank accounts, owning property, and taking out loans. Fortunately, most societies today don’t legally bar women from partaking in these tasks, but the ancient history of shutting doors on women seeking greater financial control has left an undeniable gender gap in the world of financial services and a lingering, detrimental attitude that money management is a man’s job.

Service 64
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ServiceNow Best Practices: Tips And Tricks To Get The Most Out Of The Platform

31 West

If you have a ServiceNow subscription and have used the platform for a while, you might think you already have experience navigating the app. Tech-savvy users don’t take much time to understand this ITSM tool and the features it offers. Just use it a couple of times and explore all its functions, and you are good to go! But no matter how long you’ve been using ServiceNow, there are certain features that users often miss out on in this cloud-based software application.

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Bright Ideas Closer Together

The Global Small Business Blog

©2023 Laurel J. Delaney. All rights reserved. "Everyone is a genius at least once a year. The real geniuses simply have their bright ideas closer together." – Georg C.

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Unlock retail visibility with B2B Mulesoft Integrations

Groove Technology

Introduction In the ever-evolving world of retail, visibility is a key driver of success. Without access to accurate, real-time data on everything from inventory levels to sales performance, it can be difficult for retail business owners to make informed decisions about how to optimize their operations, improve customer experiences, and stay ahead of the competition.

Retail 130
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ServiceNow Updates And Roadmap: What’s Coming In The Future?

31 West

ServiceNow’s advanced built-in capabilities and robust user interface have enabled IT specialists to adapt to the digitized workflow seamlessly. The digital transformation, especially the shift from the manual workforce to remote employees, has become much easier with this AI-powered ITSM tool. For those who have heard this name for the first time, ServiceNow is an IT management software application that serves as an all-in-one platform for all IT-related operations.

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The Key To Insights-Driven Decisions Is Curiosity Velocity

Forrester Digital Transformation

Organizations are being flooded with data and there's more coming every day. Discover how to untangle the knots within your data culture by identifying places where curiosity velocity is blocked or bottlenecked.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Intentionality Is Important For Artists and Collectors In Going Global

The Global Small Business Blog

©iStock/JLco - Julia Amaral Intentionality with artists and collectors they align with is key, and expanding their global presence (whether opening international gallery locations or increasing global exhibitions) is critical—as is obtaining career-changing museum acquisitions for their rostered artists, and continuing to champion Black and POC artists.

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Generative AI: Unlocking the future of fashion

McKinsey and Company

While still nascent, generative AI has the potential to help fashion businesses become more productive, get to market faster, and serve customers better. The time to explore the technology is now.

Marketing 138
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ServiceNow vs Competitors: A Comparison Of Features & Pricing

31 West

Handling management operations is not a cakewalk. You may have a team of 50+ employees looking after different departments. But when it comes to the IT infrastructure, you can’t settle for a random tool or your in-house team. Outsourcing the IT help desk seems like the only viable option for managing simple to complex technical tasks. These companies do not just have a proficient team that’s available 24/7 at your disposal, but they use a wide range of ITSM tools for maximizing efficiency and st

Software 130
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Recommendations From The 2023 Application Development Benchmarks, Europe

Forrester Digital Transformation

The 2023 Application Development Benchmarks, Europe report is now available. This document mirrors the global 2022 Application Development Benchmarks so that European tech execs can read both in conjunction and get an even better picture of application development costs and practices around the world.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Direct Impact by FedEX on Small Businesses

The Global Small Business Blog

©iStock/martinriee FedEx supports thousands of SMEs and millions of jobs around the globe through its direct and indirect employment and through its extended supply chain—88% of FedEx suppliers are SMEs, collectively employing 810,000 people. Small and medium-sized enterprises (SMEs) are the foundation of the global economy, representing about 90% of all business and employing half of the world’s workforce, according to the World Bank.

Banking 170
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What is design thinking?

McKinsey and Company

Design thinking is a systemic, intuitive, customer-focused problem-solving approach that organizations can use to respond to rapidly changing environments and to create maximum impact.

Design 137
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Jira vs BMC Helix ITSM Compared 2023

31 West

Are you looking to improve marketing and sales opportunities? According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations.

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Q&A: Two Core Questions To Understand ChatGPT

Forrester Digital Transformation

Many people have already had the opportunity to experience OpenAI’s ChatGPT service, which allows users to interact with the system in the form of a conversational bot. In comparison to traditional bots, the quality of ChatGPT’s responses has exceeded expectations. The recently released ChatGPT APIs give enterprises more options to explore business cases.

Service 130
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Today in Global Small Business: 6 Global Business Trends to Watch in 2023

The Global Small Business Blog

©iStock/metamorworks What's affecting me, my clients, my colleagues and other global small business owners: According to the U.S. Chamber of Commerce, here are 6 global business trends to watch in 2023. Also watch Laurel Delaney's Global Trade Trends Report 2023. Watch out Shopify. Here comes Global-e Online. FX: Thinking outside the dollar. Quote of the week: "Trends, like horses, are easier to ride in the direction they are going." – John Naisbitt Try this on Friday – to make your weekend sing

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Stepping up: Becoming a high-potential CEO candidate

McKinsey and Company

The road to becoming CEO is a difficult ascent for even the most seasoned leaders. Here are four keys to making the journey a success.

Finance 142
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Meet Harishma Devi: #SheTheFuture

HCL Technologies

Meet Harishma Devi: #SheTheFuture abhinay.khandelwal Tue, 03/07/2023 - 11:34 Harishma Devi, a software engineer who is pursuing her B.Sc. Design & Computing offered by BITS, Pilani for TechBees shares her STEM story in this edition of She the Future : “It was love at first sight. The moment I set my eyes on a computer, I knew my life had changed forever.

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All Aboard: Chart Your Course To Zero Trust Intermediate

Forrester Digital Transformation

Organizations around the world are embarking on their Zero Trust journeys. Often, these voyages are undertaken without a complete understanding of the destination: Zero Trust maturity. Reaching a level of Zero Trust maturity requires careful planning and a steady course to get there.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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The Day After: International Women's Day 2023

The Global Small Business Blog

©Women Entrepreneurs Grow Global® All rights reserved. After everyone did their part yesterday showing support for International Women's Day and turned the lights out with satisfaction at midnight 3/8/23 for their effort, this organization keeps cranking on behalf of women because every day is International Women's Day for Women Entrepreneurs Grow Global®.

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Stop wasting your most precious resource: Middle managers

McKinsey and Company

In the modern workplace, middle managers face many challenges. A new survey finds three areas where organizations can better support their managers and help them accomplish more.

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What role can web scraping services play in the finance industry?

Offshore India Data Entry

Web scraping services is the process of extracting website contents or data, instead of manually copying and pasting from the websites, you can do it with a click of a button. The common use of web scraping services Data is the foundation for new advancements and innovations for a better future. Machine learning, AI, and robotics are bringing new aspects and innovations such as space flights, electrical cars, and automated driving into the technological world we live in, even the smallest bit of

Finance 109
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Value Stream Management: What, Why, And How To Pick A Platform

Forrester Digital Transformation

Value Stream Management Works Our research is clear: Value stream management (VSM) delivers real results. We’ve spent the last year learning how organizations have applied VSM to their business, mapping the solution landscape, assessing the impact of mergers and acquisitions, and evaluating the vendors that define the market.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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Not just Next.js! Making XM Cloud work with.NET Core Headless Renderings

Perficient Digital Transformation

Next.js is a wonderful framework and paired with its vendor platform ( Vercel ) it indeed provides exceptional capabilities for building natively headless applications. That unfortunately shadows out another great SDK for headless implementations – NET Core Renderings, which in my opinion is undervalued. So, I decided to give it some more care by making it work with XM Cloud.

Sourcing 106
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Entrepreneur First CEO Matt Clifford on early stage talent investing

McKinsey and Company

One of Europe’s top talent investors talks about his unique approach to backing companies before they exist and how to find the “edge” in a potential founder.

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IBM again recognized as a Leader in the 2023 Gartner® Magic QuadrantTM for Enterprise Conversational AI Platforms

IBM Services

Artificial Intelligence is once again making waves across the tech world. The combination of new approaches to understanding language – foundation models and the generative AI revolution – and powerful, GPU-based compute is driving step function improvements in our ability to process, understand and engage in natural language. Whether enterprises are leveraging these powerful technologies to process and understand unstructured documents or build conversational AI platforms that surfa

Research 102
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The Pay Gap Isn’t The Only Problem For Women In CISO Roles

Forrester Digital Transformation

Last week, we published Forrester’s third CISO Career Paths report. This research involved an analysis of the career paths of Fortune 500 CISOs, looking into their education, tenures, and prior experiences of security leaders at some of the world’s largest companies.

Research 130
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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.