Microsourcing
MARCH 15, 2023
Global markets and improvements in technology have changed the way businesses work. For many, staying competitive means capitalizing on the world being a smaller, more tech-savvy place and enjoying the benefits of outsourcing.
Velocity Global
MARCH 16, 2023
The Philippines is a top market for global expansion and hiring remote talent. It’s located in the fastest-growing region of Asia and has a large English-speaking workforce. However, navigating payroll tax in the Philippines requires a thorough understanding of the country’s labor laws. If noncompliant, employers may face financial and legal penalties.
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31 West
MARCH 13, 2023
The ever-changing demands of customers have made IT software applications a must for all industries. Automation is needed more now than ever. Whether it’s human resource management or your IT infrastructure, robust and high-quality software can help streamline all core tasks effectively. Like any other IT management app, ServiceNow comes with a price tag.
Worldwide Call Centers
MARCH 16, 2023
Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low. Whether via phone or online, you want your customers to get great 24/7 customer service. Unfortunately, your in-house call center has issues.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
The Global Small Business Blog
MARCH 14, 2023
©iStock/LinearWorld As countries around the world move forward with strategies to become “crypto hubs,” over the next eight weeks Coinbase is set to accelerate operationalizing its “Go Broad, Go Deep” international strategy in globally recognized markets across six continents.
Forrester Digital Transformation
MARCH 16, 2023
I don’t follow the Eurovision song contest closely, but I know that ABBA famously won decades ago with “Waterloo” and that a few other contest winners – Celine Dion, Måneskin – have achieved global success afterwards. This year, though, an article about Eurovision got my attention.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Airswift
MARCH 16, 2023
Source: AlexLMX/Shutterstock With over 1 million vacancies in the sector, Brazil is one of the largest job creators in renewable energy, and the opportunities in the segment are increasing. According to the International Renewable Energy Agency (IRENA), the country is only behind China in the number of jobs added. These include jobs related to biofuels, hydroelectric, wind and solar energy, as well as biomass and biogas.
The Global Small Business Blog
MARCH 15, 2023
©iStock/Shivendu Jauhari "Globalization is a fact, not a policy," says Condoleezza Rice. With growing concerns that globalization is in retreat amid rising geopolitical tensions, former Secretary of State Condoleezza Rice told an audience of policymakers, business leaders, and academics at the 2023 SIEPR Economic Summit that there’s no turning back on the interdependence of world economies.
Forrester Digital Transformation
MARCH 13, 2023
In recent years, digital retail payments have transformed the way we shop and conduct financial transactions. With the COVID-19 pandemic accelerating the adoption of digital payments, it’s no surprise that the digital payments landscape is constantly evolving.
Perficient Digital Transformation
MARCH 17, 2023
To tell women that they can achieve anything is one thing. However, to actively demonstrate that growth can be accomplished through hard work and dedication is another thing entirely. Women play an integral role in building the path towards gender equality and female empowerment, but it is also up to each one of us to get involved and make a difference in our community.
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Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
McKinsey and Company
MARCH 13, 2023
Decision making is simply the process of making a choice. But decision making often isn’t easy and can be particularly complex in an organizational context.
The Global Small Business Blog
MARCH 16, 2023
©2023 Women Entrepreneurs Grow Global®. All rights reserved. True global leaders are defined not only by their worldly knowledge and connections, nor by the global opportunities they seize, but by how they contribute to the improvement and growth of others. Find out who the wegg® winner (awardee) is when wegg announces on Wednesday, March 22, 2023 at 10 AM CT.
Forrester Digital Transformation
MARCH 17, 2023
Marketing Operations must rationalize revenue technology by removing point solutions to both reduce costs and achieve customer experience goals.
Perficient Digital Transformation
MARCH 16, 2023
It was 2002 when I landed what I considered to be my first real professional job. I was hired by a small advertising agency as a graphic designer, though I mainly got the offer because I also knew how to build websites. At the time, I had not created any principles and would still often assume that a problem is yours. I was still young and fresh out of college, though I was a realistic and logical person with a desire to learn from my mistakes and create habits to help prevent them from happenin
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Worldwide Call Centers
MARCH 16, 2023
The Best Applications for Low Cost Call Centers Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin America. We work with dozens of agencies in these countries and they can do a great job on various types of work. However, they aren’t a fit for every type of application. Here are some of the best uses of low cost international call centers: 1.
The Global Small Business Blog
MARCH 13, 2023
©iStock/photoschmidt What's affecting me, my clients, my colleagues and other global small business owners: No doubt it’s a tough time for global trade, battered by supply chain issues and geopolitical concerns. But there’s a useful metaphor to help navigate our way through these challenges: Keep the bicycle moving. Expand into foreign markets and increase e-commerce sales.
Forrester Digital Transformation
MARCH 17, 2023
It is critical for marketers and customer experience pros to align their respective metrics with shared business metrics. Use customer lifetime value alignment to achieve this.
Perficient Digital Transformation
MARCH 16, 2023
Are you looking for a way to accelerate and scale your Event Driven Architecture in the cloud? GridGain is here to help. GridGain, built on top of Apache Ignite, is a comprehensive in-memory computing platform that provides distributed caching, messaging, and compute capabilities, with enterprise-grade support. With its performance capabilities, it can increase the overall responsiveness of your EDA application, allowing you to build applications that respond quickly to changing conditions.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Worldwide Call Centers
MARCH 16, 2023
Three Tips for Spring Data Cleansing… The long hard winter is finally over! It’s starting to feel like spring – the sun is shining, the temperatures are warming, and companies everywhere are cleansing their customer data! While some companies dread the intensive process of ensuring that all information within a database is current and accurate, others view this activity for what it is: proactive behavior that will lead to a more positive customer experience.
TMS
MARCH 13, 2023
Pivoting a business means to make a shift or turn in a new direction. There are many ways company pivots develop, and many factors that can prompt a business pivot. A business pivot is a key strategic move. As the name suggests, it indicates a dramatic shift in direction of at least one aspect of the business. Pivoting generally indicates a drastic change for the company.
Forrester Digital Transformation
MARCH 17, 2023
With enterprises migrating to digital business models, there is immense demand on your content teams to produce highly dynamic, engaging and interactive content, while strictly managing spend.
AS White Global
MARCH 15, 2023
Outsourcing to an offshore global team can be a smart decision for many businesses, offering access to a diverse talent pool whilst enjoying the value of efficiently investing resources. Though skills and experience are naturally essential when recruiting, cultural fit can also play a significant role in retaining great talent and achieving offshoring success.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Worldwide Call Centers
MARCH 16, 2023
Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations. The global business environment has driven many companies to outsource customer support operations to meet customer demands – such as 24/7 service, great customer experience, and multilingual support. For a call center to remain competitive, they need to be able keep up with important client demands (low wait time, efficient call handling, high quality scores are so
Zinnov
MARCH 17, 2023
As Sheryl Sandberg stepped down from Meta, she left an important message for future generations – “In the future, there will be no female leaders. There will just be leaders.” From successfully building billion-dollar businesses to B2B start-ups and DeepTech start-ups, women founders are blazing a trail in the Indian ecosystem. However, multiple stereotypical myths and biases exist, about the women’s capabilities to found and run tech start-ups and sustain their growth.
Forrester Digital Transformation
MARCH 17, 2023
Our new commerce search landscape report publishes in just a few weeks. It features a long list of vendors and illustrates the functions and use cases that digital businesses can expect from them. I am thrilled to announce that our Forrester Wave™ evaluation analyzing this market will follow this year, covering the latest major commerce tech spin-off market!
The Hackett Group
MARCH 16, 2023
Digital Transformation Key to Bridging Productivity and Efficiency Gaps MIAMI & LONDON, March 16, 2023 – Ensuring supply continuity and combatting inflationary price increases are the top two priorities for procurement organizations in 2023, while talent management has jumped to the top of procurement’s list of planned improvement initiatives, according to new CPO Agenda research from The Hackett Group , Inc.
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HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Worldwide Call Centers
MARCH 16, 2023
Consulting | Call Center Broker Hiring a call center broker can help you find the best possible call center agency while minimizing risks and maximizing the odds of success. A consultant can save time and help locate a service provider that meets your specific needs and expectations. Another advantage of using a broker is ongoing support and added negotiating power with the agency during the contracting phase and any potential issues in the long term.
McKinsey and Company
MARCH 13, 2023
Investments in climate technology are still increasing, defying the headwinds that affected most capital markets. We identify eight factors for deploying capital in this resilient space.
Forrester Digital Transformation
MARCH 17, 2023
Sadly, the world of AI has moved from ethics washing to ethics squashing. Microsoft recently laid off its entire ethics and society team. The team was responsible for transforming the principles created by Microsoft’s Office of Responsible AI into consistent rules and practices.
The Hackett Group
MARCH 14, 2023
Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc. (NASDAQ: HCKT).
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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