Sat.Apr 08, 2023 - Fri.Apr 14, 2023

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The Local Economy Is Going Global

The Global Small Business Blog

©iStock/Andrea Migliarini Small businesses and solopreneurs have access to tools that enable them to “punch above their weight” like never before. We are in an era of massive growth in creation tools and services—not to mention a booming distribution ecosystem. The creator economy has increased by 119% since 2020, with creators making up 23% of people worldwide.

Service 201
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How to Improve Call Center Security

Working Solutions Outsourcing

Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of dollars of fines levied on American companies for failing to comply with the EU’s consumer data protection policies. Now, U.S.

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Four Reasons Why You Can’t Trust ChatGPT With Your Customers

Forrester Digital Transformation

Pity our friend ChatGPT — he is misunderstood and destined to disappoint every C-suite executive who sees him as a magic force that eliminates the need for human agents in their contact center. He is a powerful fellow that will have an outsized impact on the contact center, but not yet and not on his own.

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Global executives and AI strategy for HR: How to tackle bias in algorithmic AI

IBM Services

The move towards monitoring HR tools and applications for bias is gaining traction worldwide, driven by various global and domestic data privacy laws and the US Equal Employment Opportunity Commission (EEOC). In line with this trend, the New York City Council has enacted new regulations requiring organizations to conduct yearly bias audits on automated employment decision-making tools used by HR departments.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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What should renewables companies do to retain talent in 2023?

Airswift

Source: Pexels/Jem Sanchez

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Today in Global Small Business: Will Humans Ever Understand AI?

The Global Small Business Blog

©iStock/Ilya Lukichev What's affecting me, my clients, my colleagues and other global small business owners: Will humans ever understand AI ? Small businesses are using tech to go global. The AI hordes are coming. Quote of the week: “The key to artificial intelligence has always been the representation." – Jeff Hawkins Eight essentials for a successful global rebrand.

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What is influencer marketing?

McKinsey and Company

Influencer marketing is a collaboration between popular social-media users and brands to promote brands’ products or services.

Marketing 138
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How Redial Will Take BPO Services To New Heights In South Africa 

Redial

As a growing company, Redial is always looking for the best opportunities not only to provide top-quality BPO services but also impact the communities where we operate. So, when we are taking a big decision like the new operations site, we want to feel confident that every party will be satisfied. Last year we published a little teaser about the possibility of choosing South Africa as the new destiny for Redial to operate, but a few weeks ago we proudly made it official!

BPO 130
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Australian Wine Profits to China Are Too Big To Ignore

The Global Small Business Blog

©iStock/moisseyev Australian wine exporters sold $1.3 billion worth of wine a year to China before punishing tariffs were imposed in November 2020, which made it almost pointless to keep selling into that market. A resumption of trade to China in 2023 would be a plus for the broader Australian wine industry because there was an oversupply of red wine that hadn’t been able to find a home.

Marketing 198
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Medicaid Unwinding Highlights Key Lessons In Member Engagement

Forrester Digital Transformation

Medicaid redetermination has kicked off bringing the challenges of member engagement broadly into the spotlight. This blog offers three key ways insurer's can improve member engagement.

Insurance 130
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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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The next frontier in risk efficiency

McKinsey and Company

As global risks increase and economic uncertainty persists, the risk functions within the financial services industry must continue to evolve talent to ensure organizational resiliency.

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The Power of MuleSoft Integration Architecture: From Business Requirements to Results

Groove Technology

Introduction to MuleSoft Integration With businesses facing ever-increasing competition, staying ahead of the curve requires constant adaptation and innovation. To achieve this, they need an outstanding solution for efficient and effective integration of their applications and systems. But transforming data and connecting data silos is never easy, considering modern IT environments’ complexity and diversity.

Retail 130
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Stuck on Hiring and Retaining Talented People? Join wegg's wegginar® 4/12/23 For Solutions

The Global Small Business Blog

©2023 Women Entrepreneurs Grow Global®. All rights reserved. Ever wondered how to start a strategic plan that uses employee benefits to retain and engage employees?Understand how key stakeholders support high performing teams? How to take control of the employee benefits process and think outside the box? Then you are ready for Women Entrepreneurs Grow Global's next wegginar®, Wednesday, 4/12/23 at 11 AM CT: "Commit to Hiring and Retaining the Most Talented People.

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Salesforce’s New EU Hyperforce Region Is Only A Sticking Plaster Solution For EU Sovereignty Issues

Forrester Digital Transformation

Salesforce has recently announced the launch of its Hyperforce EU Operating Zone, working with the Hyperforce cloud platform. Thanks to this move, Salesforce can now sell its products, along with customer and technical support, using only EU delivery resources and data storage.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Rising CEOs: Lessons from the McKinsey Leadership Forum

McKinsey and Company

Preparing for the CEO role can be a challenge and a reward. These eight lessons drawn from more than 300 McKinsey Leadership Forum participants and the CEOs who advise them will benefit any top executive or aspiring CEO.

Finance 132
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6 Idea Blockers – Psychology of Innovation

Perficient Digital Transformation

The psychology of innovation is like any other area of life where our brains and emotions simply get in the way of our progress. Even when we are aware of the pitfalls, they are unavoidable. Our brains are wired to fall into these traps. I recently wrote a blog post about harmful innovation myths , and now I want to dive into the psychology around innovation.

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Azure Cost Optimization: How to Overcome Cost Management Challenges

V-Soft Consulting

Cloud computing has become an integral part of the modern business landscape. Microsoft Azure is one of the most popular cloud computing platforms used by thousands of businesses for seamless workflow automation. One of the primary reasons why businesses prefer Azure over other platforms is because of its effortless integration with many of the other Microsoft products that are already in use by these businesses.

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How To Prioritize Customer Journeys

Forrester Digital Transformation

Find recommendations for how to best prioritize journeys and discover our Customer Journey Prioritization Tool for doing the prioritization work.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Cracking the growth code: The ten rules of growth explained

McKinsey and Company

Experts behind the rules of value-creating growth discuss how leaders can apply these insights to their growth strategies.

Finance 128
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Predict and Prevent Oil and Gas Equipment Downtime with Digital Oilfield Solutions 

Perficient Digital Transformation

The Future of Preventative Maintenance Is Waiting Imagine a world where you’d be alerted that your car or HVAC unit was about to break down before it does. For oil and gas companies, that possibility is already a reality for their equipment, and it can be found in cutting-edge digital solutions that manage equipment performance data and analyze it in real time.

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Agile Product Engineering: Best Practices for ISVs and Startups

comeMakeit

Agile has been touted as the most suitable software development methodology for building today’s digital solutions. Its undeniable success took it to other departments like sales, marketing, HR, and the entire software business methodology. Later, it grew out of the methodology into a mindset, with values that can be imbibed and followed at work and at life in general.

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Here’s How You Pick The Right Digital Experience For Your Customer

Forrester Digital Transformation

The Problem: Digital Touchpoint Choice Architecture Brands are shaped by the experiences that they provide, and today’s experiences are overwhelmingly digital. As consumers interact with a brand in a multitude of ways (chat, voice, augmented reality, etc.), how does a company decide which digital touchpoints to make available?

Marketing 130
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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Author Talks: Don Norman designs a better world

McKinsey and Company

The former Apple VP and University of California Design Lab director explains why leaders should take the “humanity-centered” approach and adopt sustainable technologies and business models.

Design 101
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Perficient Celebrates National Robotics Week With Our Favorite Fighting Robot, Minotaur

Perficient Digital Transformation

BattleBots is the most popular robot fighting competition in the world, and Perficient’s partnership with RioBotz and their BattleBots competitor, Minotaur, allows us to interact with STEM enthusiasts on a global scale. The seventh season of BattleBots premiered in January , and Minotaur entered the ring on a mission for redemption and revenge. Minotaur has defeated the competition with ferocity, going three for three for total knockouts this season.

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Get Your Inbox Under Control: Why You Need a Virtual Assistant for Email Management

Outsource Workers

For businesses, email is still the go-to for communication. However, managing emails has become a significant challenge. For example, a real estate business owner has hundreds of emails arriving daily, and inbox management takes up valuable time. Hiring an email management virtual assistant is the way forward, allowing you to save time and remain focused on important clients.

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Do You Use Low Code For Marketing? We Want To Hear From You!

Forrester Digital Transformation

If you’re using low code application development to support marketing we want to hear from you.

Marketing 130
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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Supporting resilience and preventing burnout in nonprofits

McKinsey and Company

The nonprofit sector in Australia faces a high rate of burnout, but employers can reduce the problem by improving workplace mental health and establishing the right support structures.

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Digital Assurance Brings Stability in Digital Transformation for Enterprises

Perficient Digital Transformation

Attention Chief Digital Officers, you are acutely aware of the challenges posed by the rapidly evolving landscape of cloud and digital technologies on the Software Development Life Cycle (SDLC). According to Gartner, 90% of organizations have already adopted cloud infrastructure, and 70% have embraced multi-cloud strategies. This transition has resulted in more software releases, imposing immense pressure on development teams to create high-quality solutions that match end users’ expectations.

Software 115
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POSSIBLE 2023

SEBPO

POSSIBLE Miami 2023 Total 13 12 1 0 Schedule a one-on-one at POSSIBLE MIAMI 2023! APRIL 17 – 19, 2023 Miami Beach, FL SEBPO is the go-to outsourcing partner for the industry’s top advertising, media, and technology companies. We offer flexible, customized teams that will help you to scale operations, control costs, and manage processes. In 2022, SEBPO Teams executed over 10m tasks on behalf of our clients with a 99.75% accuracy rate.

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To Be Customer-Obsessed, B2B Leaders Must Think Differently About Customer Value

Forrester Digital Transformation

Customer value often is more about the company than it is about the customer. Learn how to generate genuine customer value — and grow revenue as a result.

Marketing 130
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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.