The Global Small Business Blog

AUGUST 28, 2021

©2021 Laurel J. Delaney. All rights reserved. “Lives are like rivers: Eventually they go where they must. Not where we want them to.” – Richard Russo, author and screenwriter.

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Groove Technology

AUGUST 31, 2021

A dedicated development team is a viable approach to developing software that is useful nowadays. Some companies hire dedicated software developers to beat the competition and launch products as quickly as possible. Others use specialized software development services to meet their meager resource needs. The dedicated development model suggests expanding your unit by adding dedicated software developers.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Customer Serv Outsource Smarter

AUGUST 31, 2021

Demand for outsourced call centers is becoming increasingly relevant. In 2020, brands, organizations, and government agencies quickly learned that they were ill-equipped to manage the dramatic impact of COVID-19 on their call centers. During the height of the pandemic, frustrated and highly emotional customers experienced average hold times that suddenly inflated from minutes to hours in some sectors.

Call Center 111

Call Center Outsourcing Government Management 111

Globalization Partners

AUGUST 30, 2021

Employee experience (also referred to as EX) is tightly intertwined with other compelling factors like a company’s culture, working styles, collaboration tools, communication skills, and technology. All these components are, in fact, how employees judge their overall employee experience. According to Harvard Business Review , 90 percent of executives who say their organizations make employee experience a high priority report their teams have the right tools and technology to do their work effici

Right-Sizing 109

Right-Sizing Collaborations Human Resources Efficiency 109

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

The Global Small Business Blog

SEPTEMBER 1, 2021

©iStock/Galeanu Mihai Estée Lauder is considered the global leader in prestige beauty – offering high quality products and experiences, inspiring consumers to express their individual beauty. We [Estée Lauder] are the only company focused solely on prestige makeup, skin care, fragrance and hair care. We have a diverse portfolio of more than 25 brands, and our products are sold in approximately 150 countries and territories.

Company Focus 258

Company Focus 258

Transparent BPO Outsourcing

SEPTEMBER 2, 2021

Where have all the customer care agents gone? By Marilyn Soares, VP of Client Services, Transparent BPO Welcome to the new economy. Businesses continue to rethink their supply chains and their vendor relationships but the single most disruptive factor the pandemic revealed was the volatility in our labor ranks. The labor shortage in the United […].

BPO 105

BPO Service Call Center Nearshoring 105

Simplr

SEPTEMBER 1, 2021

Move over CSAT and NPS. There’s a new CX metric that’s outshining these two metrics that have long served as the industry’s North Star. We’ve all heard of customer satisfaction (CSAT) and Net Promoter Score (NPS) as critical CX metrics to track. But customer service leaders are shifting to a new metric that is more accurate when it comes to predicting customer loyalty: Value Enhancement Score (VES).

Customer Service 103

Customer Service Service Automation Research 103

The Global Small Business Blog

AUGUST 30, 2021

©iStock/MikeMareen What's affecting me, my clients, my colleagues and other global small business owners: What are hurricanes ? What does it mean when a hurricane continues to ' rapidly intensify ?' What's in store for Hurricane Ida when it hits Louisiana? Quote of the week: “Through meteorology, we know essentially how hurricanes form, even though we can't say where the next storm will arise." – Eric Maskin 2021 Atlantic Hurricane season fast facts.

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Hyland

SEPTEMBER 3, 2021

... The post Hyland partners with NAMI to fight the stigma around mental health <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>Hylanders join forces to support each other and mental health awareness across Cleveland</span> appeared first on The Hyland Blog.

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Avasant

SEPTEMBER 3, 2021

Avasant Computer Economics featured in ZDnet – Tech budgets in 2022: Everything you need to know. The post Avasant Computer Economics featured in ZDnet – Tech budgets in 2022: Everything you need to know appeared first on Avasant.

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Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Microsourcing

SEPTEMBER 2, 2021

Coining the ‘war for talent’, back in 1997, McKinsey & Company released a study outlining the need for finding and retaining talented employees in a landscape that was increasingly competitive. Over 24 years later, the battle continues. 59% of 373 IT decision-makers have accelerated their digital transformation efforts due to pressures arising from the pandemic.

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The Global Small Business Blog

SEPTEMBER 2, 2021

©iStock/audioworm The Ambition for 2021 program through the Local Enterprise Office Donegal provides women entrepreneurs with a clear pathway to start a globally focused business. The program is open to female founders and co-founders, entrepreneurs, or those with a strong start-up idea, who have links to Donegal. Many of these women are dreaming big, with projects designed to make a real impact on business, social and cultural landscapes.

Design 221

Design 221

V-Soft Consulting

SEPTEMBER 2, 2021

The oil and gas industry of late is picking up the pace of digitalization and has been actively adopting artificial intelligence to improve its various operations- exploration, drilling, predictive maintenance, defect detection, safety management, and so on. While there are many areas where AI is transforming the oil and gas industry, here we discuss specifically the role of AI in enhancing the efficiency of oil and gas exploration.

Efficiency 98

Efficiency Management 98

Wirtek

SEPTEMBER 1, 2021

Transitioning to an Agile mindset and way of doing things, where people are empowered to make decisions and take risks is no easy task. Getting stakeholders and senior management on board proves to be been more difficult. So what are some of the most effective ways to make this change?

Management 98

Management Software 98

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Avasant

SEPTEMBER 1, 2021

Kevin Parikh featured in Forbes – 14 Tech Experts Predict Exciting Future Features Of Driverless Cars. The post Kevin Parikh featured in Forbes – 14 Tech Experts Predict Exciting Future Features Of Driverless Cars appeared first on Avasant.

Robotics Process Automation 98

Robotics Process Automation Research Automation 98

The Global Small Business Blog

AUGUST 31, 2021

©Women Entrepreneurs Grow Global®. All rights reserved. When you want to learn directly from a women business owner or entrepreneurs (think of it as experience sharing) on how to export, finance a global deal, find customers, create an ecommerce business or ship products, Women Entrepreneurs Grow Global® is the go-to-place to learn how to go global.

Manufacturing 172

Manufacturing Finance 172

comeMakeit

SEPTEMBER 1, 2021

GAC Business Solutions has seen tremendous growth in its innovation and product development after partnering with coMakeIT. This has even helped in the transition from traditional product development methodologies to incorporating Agile and Scrum. We spoke with Arjan Daniels, Team lead and Product Manager Wholesale at GAC Business Solutions to get deeper insights into how the partnership had been integral to crossing major milestones in the journey so far.

Collaborations 98

Collaborations Offshoring Engineering Customer Service 98

Unosquare

AUGUST 31, 2021

Choosing software architecture is one of the most crucial factors when it comes to influencing the outcome of your project. How do you know what to choose when deciding between monolithic and microservices? The latter has become extremely popular in recent years, but is it the best option for you? In this blog post, we’ll break down microservices vs. monolithic to help you choose the best one for your needs.

Software 98

Software 98

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Wirtek

AUGUST 30, 2021

The Agile Manifesto emerged two decades ago and the short but revolutionary document went on to change the way companies and individuals develop software products, and in recent years run marketing campaigns or even discover new illness cures.

Software 98

Software Marketing 98

Microsourcing

AUGUST 29, 2021

It is no secret that digital transformation has been sweeping the banking and finance world. Automation, cloud-based products and online banking are at the forefront of almost all executives’ minds as colleagues and competitors alike race to identify and implement the latest digital solutions and platforms to save their organizations time and money.

Banking 98

Banking Finance Automation 98

Auxis

AUGUST 30, 2021

Latin America leads the world in tax-related Electronic Invoicing or “ e-invoicing”- implementation, the practice of submitting and formalizing every business invoice electronically through the government before it can be sent to customers. But compliance can be fraught with challenges for multinational organizations as they struggle to understand and adapt systems to each country’s unique and varied requirements.

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Government Robotics Process Automation Accounting Finance 98

TMS

AUGUST 30, 2021

Publishers and advertisers have many tools to promote their products online. With tracking options, like cookies, they can identify users through many devices. It is possible to understand a customer’s behavior from when they click on an ad until they place an order. Thus, advertisers can release marketing campaigns, create targeted ads, and segment an audience.

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Software Out-Tasking Marketing Research 98

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Avasant

SEPTEMBER 1, 2021

Kevin Parikh featured in Forbes – 15 Smart Ways CTOs Can Leverage Their Expertise To Save Their Company’s Budget Dollar. The post Kevin Parikh featured in Forbes – 15 Smart Ways CTOs Can Leverage Their Expertise To Save Their Company’s Budget Dollar appeared first on Avasant.

Research 98

Research 98

OpenAccess BPO

SEPTEMBER 2, 2021

MAKATI CITY, Philippines, September 2, 2021— Multilingual outsourcing firm, Open Access BPO, announced that it has achieved compliance with the General Data Protection Regulation (GDPR) legislated by the European Union (EU). The GDPR is the EU’s data privacy and protection law that governs how businesses handle EU citizens’ personal data.

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BPO Regulations Government Outsourcing 98

Raya Contact Center

AUGUST 30, 2021

(Cairo – August 30th 2021) Global Accelerators Network (GAN) announced that Raya CX’ FutureTECH accelerator has joined its world’s most prominent network. By joining GAN , Raya CX’ FutureTECH accelerator – operated in partnership with the venture builder Openner – gives the early stage tech startups in the Egyptian market a promising opportunity for a comprehensive exposure and access to a broad network of startups, founders and investors from all over the world.

Business Process Outsourcing 98

Business Process Outsourcing Customer Support Research Collaborations 98

Designveloper

SEPTEMBER 2, 2021

No website can be built without the assistance of development tools. However, one possible challenge currently faced by front-end developers is their struggles to choose the best essential technologies for certain projects. To help you figure out the future trends in the segment, this article will briefly list the top frontend web development tools and other critical components to render any site highly applicable.

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Sourcing Out-Tasking Time Savings Software 98

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

VXI

SEPTEMBER 1, 2021

An age-old marketing debate emerges in the middle of a global health crisis. Which is better for growth: customer acquisition or customer retention ? Customer acquisition is the process of gaining new customers, while customer retention is the manner of keeping the customers your business has won over through customer loyalty. The simple answer is that acquisition and retention are co-dependent on each other: both are key drivers of growth.

Call Center 98

Call Center Customer Service Business Process Outsourcing Outsourcing 98

V-Soft Consulting

SEPTEMBER 1, 2021

Performance management is a vital aspect for every business and many are adopting methods such as speech analytics and call monitoring to enhance customer service. In addition, companies today are integrating workforce optimization to extend assistance to customers, improving their experience.

Customer Service 98

Customer Service Service Analytics Management 98

AS White Global

AUGUST 30, 2021

ASW has been an offshore service provider for a decade, and we’ve worked with many valued companies over the years who have been our partners in our success. To many of our partners, utilising offshore managed solutions may have been a new experience, and it has been interesting knowing what their experiences are like, especially what they have learned in the offshoring model.

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Offshoring Finance Administrative Banking 98

Globalization Partners

SEPTEMBER 2, 2021

With its stable, market-oriented economy and breathtaking attractions like Machu Picchu and the majestic Andes mountains, Peru has become an inviting location for many companies looking to expand internationally. A low inflation rate and valuable natural resources also attract significant numbers of international investors, with foreign direct investment (FDI) in the country totaling $6.49 billion in 2018.

Payroll 98

Payroll Insurance Out-Tasking Jobbing 98

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.