Sat.Sep 26, 2020 - Fri.Oct 02, 2020

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Using OKRs as a Motivational Tool

Automation Anywhere

During this time of considerable stress due to the COVID-19 pandemic, employees are having difficulty staying on track to achieve their goals. To be successful, organizations must find innovative ways of encouraging and empowering their team members across their front-office and back-office organization. And that’s where an Objectives and Key Results (OKR) framework comes in.

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What’s with all the “ghosting”?

Eclaro

It's October and Halloween is approaching. What better time to talk about ghosts/ghosting? Every business relies on effective communication. Whether it's a candidate and a recruiter discussing a new role, a salesman following up with a prospect, or a company attempting to attract new talent, establishing transparent communication is the key to making these processes work.

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Global Talent Acquisition: Four Emerging Markets Your Company Should Target

Velocity Global

Many companies struggle to find talent in highly competitive domestic markets—especially talent with specialized skillsets. That’s why resourceful business leaders turn to international markets to fill roles. In fact, 46% of tech companies that expand globally look to hire new employees, according to Velocity Global’s 2020 State of Global Expansion report. .

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The Importance Of Social Media Customer Service In 2020

Magellan Solutions

For modern consumers, using social media to air complaints and to get the kind of help they need is the best option. Waiting to talk to a customer service representative over the phone can actually take a long time, and going to the company’s office can be too much of a hassle. However, knowing that they can get help through social media is what most customers choose to do.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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An Intelligent Digital Workforce: The Great Integrator

Automation Anywhere

Process silos. Every organization has them, and in today’s digital-first business environment, they’re the biggest roadblocks to business and competitive agility. In an increasingly distributed business environment, even a midsize organization today runs an average of 1,500+ business applications spread across its IT infrastructure – in the cloud and on premises.

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Contingent Workforce: Agile Talent Will Drive Successful Business in 2020 and Beyond

https://www.hcmworks.com/blog

The power, value and expertise inherent in agile talent , as well as the productivity that results from flexible enterprise thinking, will be the difference between enterprise success and failure over the next couple of years. That’s according to a study from Ardent Partners, The State of Contingent Workforce Management 2020 , which found nearly 80 percent of enterprises experienced an increase in the utilization of contingent talent over the past 12 months.

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Tiempo Development Announces Cloud Migration Solution Set

3Pillar Global

Leading nearshore software developer launches cloud-smart solution for planning, implementation and management. (Tempe, Arizona, September 2020) – Tiempo Development announced today Tiempo Flex Cloud Migration Services – a new solution to meet the growing complexity and challenges of migrating applications to the cloud. Tiempo Flex Cloud Migration Services helps companies reduce risk, improve performance and realize savings with a measured, pragmatic approach to cloud adoption.

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Bringing Insights to a World of IoT Data

Automation Anywhere

The Internet of Things (IoT), Robotic Process Automation (RPA), and Artificial Intelligence (AI) are currently considered the three most transformational technologies, according to KPMG's annual Technology Industry Innovation Survey , with global spending expected to go more than $1 trillion in the next three years. That survey shows the technologies that are perceived as having the greatest potential to drive business transformation and long-term value over the next few years.

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How to Improve your Call Center Operation’s Performance

Intugo

How to improve your Call Center Operation’s performance? Have you ever wondered how companies that started with only three or fewer employees have become the largest in the world? How have they grown, and why are they classified as the most valued? A simple and precise answer, yet a challenging task to perform. For a company to grow and sustainably increase its competitiveness and profitability, it is necessary to increase its productivity.

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Customer Service in the Insurance Industry: Securing Loyal Customers

Magellan Solutions

One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially true for the insurance industry — an industry that relies greatly on its customer base. To keep the business afloat, companies from this sector should do their best to attract more customers while retaining the existing ones.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Establishing your business in the United Kingdom

UnaTerra

UK territory data How to set up payroll in the. Read more. The post Establishing your business in the United Kingdom appeared first on UnaTerra.

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Top 5 Reasons Customers Choose Automation Anywhere

Automation Anywhere

We know users have numerous choices when it comes to an automation solution. While there are many things to consider — technology, products, service, and more — the voice of the customer should be a top consideration. The word from G2 Crowd Peer reviews are an excellent way of getting valuable feedback — such as the reviews found on G2 Crowd. It is one of the largest software marketplaces and sources of unbiased reviews, with strong guidelines to ensure the ratings are authentic.

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Why a fixed-term employment contract is risky in global hiring

Safeguard Global

HR, beware: Considering fixed-term employment contracts as part of your global hiring strategy could expose your company to more risk than you can handle, both legally and financially. Take it from this funeral home business in Canada: They were required to pay out nine years’ worth of compensation—close to $1.3 million —to a former employee for dismissing him in the first year of a 10-year contract.

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8 Positive Effects of Outsourcing Jobs to the Philippines 

Magellan Solutions

Dubbed as the new call center capital of the world , the Philippines has become a household name among countries like the US, UK, and Canada. This is due to its world-class customer service and other specialized professional services. Also, it’s known for its educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.