Redial
JULY 10, 2024
Outsourcing can offer numerous financial benefits for businesses. Here are some key advantages: Cost Savings: Labor Costs: Outsourcing to countries with lower labor costs can significantly reduce expenses related to wages, benefits, and payroll taxes. Operational Costs: Lower costs for office space, utilities, and equipment in outsourced locations can further reduce expenses.
Everest Group
JULY 9, 2024
Amid economic challenges and a cautious business outlook, maintaining a positive brand image is not just important – it’s vital. Specialized skills are more critical than ever, making the attraction and retention of top talent a key objective for organizations. Exceptional talent is the golden ticket, and GBS and tech employers must revamp their approach to building, maintaining, and strengthening their employer brand in local markets.
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3Pillar Global
JULY 10, 2024
The rise of Generative AI (GenAI) offers endless business advantages, helping companies drive innovation, productivity, efficiency, and competitive edge. But with the benefits come drawbacks — including the elevated threat of cyberattacks. Too often, security for AI projects is little more than an afterthought , with just 24% of organizations saying they’ve implemented a security component in their AI.
Offshore India Data Entry
JULY 9, 2024
Over the past few decades, the Business Process Outsourcing (BPO) industry has undergone notable changes and developments. In addition, Virtual Assistant (VA) Services are one of the critical drivers of this evolution. It has a vital role in specialized BPO Services. In detail, virtual assistants are experts who operate remotely with an organization, either full-time or part-time, and have the potential to manage routine tasks, specialized work, or occasional tasks.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
31 West
JULY 10, 2024
Key Insights: AI plays a leading role in the development of CS technologies, predictive analytics, and proactive customer support. The human aspect of CS will become invaluable as consumers continue to favor real human interactions. CRM systems will be widely adopted and integrated into business apps, customer interactions, and predictive support. Data security is being brought front and center as consumer awareness of poor data practices hits the mainstream.
The Global Small Business Blog
JULY 9, 2024
©Women Entrepreneurs Grow Global®. All rights reserved. Join free of charge 7/10/24 at 11 AM CT thanks to generous sponsors as noted in the graphic. To learn more and to register, visit, " Scaling Globally: Insights and Inspiration from a Global Leader in Innovation." Missy Kelly, the presenter, is co-founder and CEO of CatTongue Grips. Learn about innovation.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
WebCreek
JULY 10, 2024
Many Adobe Experience Manager (AEM) projects fail, and it is crucial to avoid becoming one of them. Common issues include not meeting deadlines, exceeding budgets, and having unclear requirements. Companies often hire internal IT resources for new AEM projects, but after a year, they frequently find the project over budget, the website still not launched, […].
31 West
JULY 10, 2024
Creating a website suggests numerous steps, in which you have to make a decision in favor of this or that direction and strategies. Choosing a hosting solution, for example, determines the qualities of hardware your website will run on, the amount of resources you’ll have, the services you’ll have at your disposal (like managed hosting or after hours support ), etc.
The Global Small Business Blog
JULY 6, 2024
©2024 Laurel J. Delaney. All rights reserved. "Do not give up your dream because it is apparently not being realized, because you cannot see it coming true. Cling to your vision with all the tenacity you can muster. Keep it bright; do not let the bread-and-butter side of life cloud your ideal or dim it.
Groove Technology
JULY 10, 2024
Introduction In software development , bugs are an inevitable part of the process. Managing these bugs efficiently can be the difference between a successful project and a failed one. Understanding the bug life cycle is crucial for developers, testers, and project managers. This guide delves into each stage of the bug life cycle, offering insights and best practices for effective bug management.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Wirtek
JULY 12, 2024
We are thrilled to announce that Wirtek has acquired the assets of Seluxit A/S, a Danish IoT company. This acquisition is a significant milestone in our growth strategy, allowing us to enhance our expertise in the clean energy sector and expand our service offerings.
Eclaro
JULY 12, 2024
What is it really costing your business to hire IT professionals? Where have IT salaries been headed (hint: it’s not down) and what do those dollars mean for employee satisfaction and retention (hint: not as much as you might think). A recent study by InformationWeek reveals some interesting statistics around IT professionals, based on responses from 500 information technology professionals employed full-time in the U.S.
The Global Small Business Blog
JULY 11, 2024
©iStock/Dragon Claws Two men – Nikolay Goltsev, 38, of Montreal, and Salimdzhon Nasriddinov, 53, of Brooklyn – have pleaded guilty to illegally exporting US electronics used in Russian weapons in Ukraine, the Justice Department said. Goltsev and Nasriddinov face up to 20 years in prison for conspiring to commit export control violations, the department said in a statement.
Amzur
JULY 9, 2024
The tech industry thrives on continuous progress. IT professionals are the driving force behind innovation, crafting cutting-edge solutions and managing complex infrastructure. However, their ability to innovate can be hampered by two significant challenges: a growing volume of repetitive tasks, such as user provisioning and software updates, and the ever-increasing amount of data they manage.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Premier BPO
JULY 12, 2024
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Unfortunately, this is not a one-off occurrence. This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating.
Aspirant
JULY 11, 2024
In today’s increasingly fast-paced business landscape, companies are regularly investing in packaged (‘out of the box’) platform or application solutions with the goal of improving productivity and streamlining operations. Challenges arise when it comes to implementing those solutions as many organizations simply don’t have the necessary know-how to successfully manage complex systems implementations.
The Global Small Business Blog
JULY 12, 2024
©iStock/thitivong Globalization refers to the process of connecting the world economy more closely through the flow of goods, services, investment, technology, data, ideas, and workers. It began around 1870 and took off in the decades after World War II as countries started reducing restrictions on capital and trade flows in anticipation of benefits to growth and welfare.
Intelligent Management Inc.
JULY 11, 2024
“If your ambition is to maximise short-term gain without regard to the long-term cost, you are better off not knowing the cost. If you want to preserve your personal immunity to the hard problem, it’s better never to really understand those problems. There is an upside to ignorance, and a downside to knowledge. Knowledge makes life messier.” Michael Lewis, ‘The fifth Risk’ “Lack of Knowledge, that is the problem.
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The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.
Amzur
JULY 11, 2024
78% of CIOs and other executives have adopted Cloud Solutions in most or all parts of their business: PwC Report, 2023. What does it mean for you and your business? It’s simple. If you want to stay relevant and competitive, cloud solutions are no longer a future technology; it’s today’s need. In our regular conversations with business leaders and technologists, they often discuss cloud adoption and its ROI.
Intelligent Sourcing
JULY 12, 2024
Leigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter recently attended a CCMA event in Manchester focused on the buy-side – the companies that need to create their own CX team or buy in expertise from a specialist […] The post CX Files: Leigh Hopwood – CCMA – CX From The Buyer’s Perspective appeared first on Intelligent Sourcing.
The Global Small Business Blog
JULY 8, 2024
©iStock/thitivong What's affecting me, my clients, my colleagues and other global small business owners: Research shows severe disruption through the pandemic is driving enterprises to make their supply chains more resilient, collaborative and networked. Social commerce is key. Quote of the week: "The best way to reduce your supply chain inventory is to sell it.” – Dilbert Well what do you know.
Blue Ocean
JULY 9, 2024
Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. But, of course, the current era of disruption is changing everything about all our relationships. The way we interact with people and brands has changed—and consumer spending priorities have evolved just as fast. Read on to discover the three principles of brand loyalty in a world where disruptions continue to shift our buying behaviors (and one interesting exception to the rul
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Perficient Digital Transformation
JULY 12, 2024
I am thrilled to announce the launch of our new blog series focused on Universal Design and its application in health systems. This series will explore how Universal Design principles can revolutionize healthcare environments, making them more accessible, inclusive, and efficient for everyone. From hospitals to clinics, and digital health tools to patient interactions, we will delve into the myriad ways that thoughtful design can enhance the health and well-being of all individuals.
Intelligent Sourcing
JULY 10, 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX Omnibus Survey released […] The post Latest Research – Europe and the Nearshore: 2024 appeared first on Intelligent Sourcing.
Mattsen Kumar
JULY 12, 2024
The utility sector in the UK, encompassing essential services like energy, water, and waste management, is the backbone of everyday life, powering homes and businesses across the nation. Despite its crucial role, the sector has historically faced challenges in meeting customer expectations, often needing to catch up in innovation and customer service.
Unosquare
JULY 12, 2024
In 2024, MVP development continues to be shaped by integrating advanced technologies such as AI, the demand for personalized experiences , the strategic advantages of remote development, heightened cybersecurity concerns, and the adoption of low-code tools. These factors underscore the importance of rapid MVP development, which allows businesses to stay agile, reduce risks, and maintain their competitiveness.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
Perficient Digital Transformation
JULY 12, 2024
As we delve into the application of Universal Design principles within health systems, it’s essential to understand why this approach matters so profoundly. Universal Design aims to create environments that are accessible, usable, and beneficial for everyone, regardless of age, ability, or background. When applied to health systems, these principles can transform the patient experience, enhance healthcare outcomes, and foster inclusivity.
SEBPO
JULY 12, 2024
SEBPO’s Alvin Rose on the Human Signals Podcast Total 0 0 0 0 SEBPO’s Alvin Rose on the Human Signals Podcast Excited to share our latest podcast episode live from Customer Contact Week 2024 in Las Vegas! Join Oliver and Bo as they dive deep with Alvin Rose , VP of Client Solutions at SEBPO , who brings over 30 years of expertise in BPO and customer experience.
Mattsen Kumar
JULY 12, 2024
The utility sector in the UK, encompassing essential services like energy, water, and waste management, is the backbone of everyday life, powering homes and businesses across the nation. Despite its crucial role, the sector has historically faced challenges in meeting customer expectations, often needing to catch up in innovation and customer service.
Premier BPO
JULY 12, 2024
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Unfortunately, this is not a one-off occurrence. This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
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