Premier BPO

MAY 8, 2023

Australian businesses have been faced with a scarcity of talent and labour, coupled with economic challenges such as inflation and the high cost of doing business. As a result, many are proactively seeking ways to streamline their operations and reduce costs to avoid being caught off guard by a potential business crisis. Business process outsourcing, a long-accepted strategic decision for Australian businesses, is increasing in popularity for firms looking to enhance their customer experience wh

Outsourcing 52

Outsourcing Business Process Outsourcing BPO Reduced Costs 52

Redial

MAY 10, 2023

Call centers are a vital part of many businesses, providing a direct line of communication between customers and companies. However, working in a call center can be a challenging job. Employees must handle a high volume of calls, often dealing with frustrated or upset customers. Empathy is a crucial skill in these situations that can help call center employees to build better customer relationships and improve overall satisfaction.

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Call Center Jobbing Service 130

Unosquare

MAY 8, 2023

In today’s competitive business world, the cost for acquiring customers has gone up a significant amount. For instance, in e-commerce, one study found that the cost of acquiring a customer has increased from $9 to $29 in the last decade (a 222% increase). To compensate, businesses are always searching for a way to cut costs without sacrificing quality.

Nearshoring 52

Nearshoring Software E-Commerce Reduced Overhead 52

Intelligent Sourcing

MAY 10, 2023

Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX innovation and diversity in the industry? Listen here This emergency CX Files features these speakers joining Peter from his base in Montreal, QC, Canada: Anne Bibb Founder and CEO, Remote Evolution Dallas, TX, […] The post What Is Happening With BPO Mega-Consolidation?

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BPO Sourcing 52

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

McKinsey and Company

MAY 8, 2023

Interamerican demonstrates how Southern European insurers can launch a successful agile transformation within their own cultural contexts.

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Insurance Service 129

Forrester Digital Transformation

MAY 12, 2023

We Said 2023 Would Be Weird … We Were Right Just over a year ago, we were in the throes of the so-called Great Resignation. Nearly every call I had with a client was about how to compete for talent, including debates over signing bonuses vs.

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Groove Technology

MAY 9, 2023

Introduction to Node.js Let’s start at the very beginning. Imagine you’re about to embark on a journey to a newly discovered planet. You’re excited, intrigued, and a bit anxious, right? That’s exactly how it feels when you dive into the world of Node.js. It’s a different realm that brings unique advantages to the table in web development.

Engineering 130

Engineering Out-Tasking Efficiency Collaborations 130

McKinsey and Company

MAY 11, 2023

Generative AI is evolving at record speed while CEOs are still learning the technology’s business value and risks. Here, we offer some of the generative AI essentials.

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Forrester Digital Transformation

MAY 8, 2023

CEOs believe their companies are more focused on customers than their CMOs believe. According to Forrester’s 2023 State Of Customer Obsession Survey, 90% of CEOs indicate their focus on customers guides their brand, product, and pricing strategies – while only 57% of B2C CMOs feel the same.

Marketing 245

Marketing 245

The Global Small Business Blog

MAY 12, 2023

©iStock/Oleksii Liskonih Every manufacturing leader or CEO should be preparing for the worst should things fall apart in China by doing five critically important things. Things that need to happen now – it’s too late once conflict erupts. To become more self-reliant and avoid future supply chain storms, invest in these five areas to develop the right strategy.

Manufacturing 130

Manufacturing 130

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Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Groove Technology

MAY 8, 2023

Are you struggling to decide between using Anypoint Platform or an ESB (Enterprise Service Bus) for your business integration needs? Both options have their pros and cons, and it can be challenging to determine which one is the best fit for your organization. In this article, we will compare Anypoint Platform vs ESBs, discuss their differences, and help you make an informed decision.

Flexibility 130

Flexibility Design Software Management 130

McKinsey and Company

MAY 11, 2023

AI technology has revolutionized marketing and sales; now, generative AI promises to disrupt the way B2B and B2C players think about customer experience, productivity, and growth.

Sales 139

Sales Marketing 139

Forrester Digital Transformation

MAY 10, 2023

With more than 300 million creators worldwide, the creator economy has grown exponentially over the last several years and shows no signs of slowing down. Creators — individuals who make and monetize social media content — matter to brands because they wield the power to make ideas, trends, songs, or products go mainstream overnight.

Marketing 238

Marketing 238

The Global Small Business Blog

MAY 8, 2023

©iStock/1550539 What's affecting me, my clients, my colleagues and other global small business owners: Google AR (augmented reality) translation glasses : why it's finally time for them to become reality. Expanding your e-commerce business globally. Top 10 10 most in-demand job skills right now, according to the World Economic Forum. Quote of the week: "I do think that a significant portion of the population of developed countries, and eventually all countries, will have AR experiences every day

E-Commerce 132

E-Commerce Jobbing 132

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

IBM Services

MAY 9, 2023

We stand on the frontier of an AI revolution. Over the past decade, deep learning arose from a seismic collision of data availability and sheer compute power, enabling a host of impressive AI capabilities. But we’ve faced a paradoxical challenge: automation is labor intensive. It sounds like a joke, but it’s not, as anyone who has tried to solve business problems with AI may know.

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Out-Tasking Research Sourcing Automation 132

McKinsey and Company

MAY 10, 2023

A data-driven view of key metrics can help art organizations articulate value, reshape strategy, build resilience, and achieve operational excellence.

Analytics 136

Analytics 136

Forrester Digital Transformation

MAY 10, 2023

B2B audiences expect the same responsiveness and relevance in interactions with providers that they seek in their personal consumer interactions.

Marketing 246

Marketing 246

Perficient Digital Transformation

MAY 8, 2023

Leaders in the healthcare, financial services, manufacturing, and automotive industries, among others, are seeking to improve the customer experience while streamlining operations for maximum efficiency and profitability. In order to remain competitive in a constantly evolving market, many organizations seeking long-term success have turned to Salesforce and its partners like Perficient.

Management 119

Management Manufacturing Streamline Operations Research 119

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

The Global Small Business Blog

MAY 10, 2023

Management 215

Management 215

McKinsey and Company

MAY 10, 2023

Companies have committed to being more diverse, inclusive, and equitable, but many struggle to make significant progress in these areas. Here’s how they can meet DEI ambitions—now and in the longer term.

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Forrester Digital Transformation

MAY 10, 2023

The relentless focus on new technologies such as generative AI and ChatGPT in the news media, at conferences, and in vendor pitches obscures the bigger picture: Technology plays a supporting, not leading, role in enabling certain consumer experiences or marketing execution.

Marketing 214

Marketing 214

Perficient Digital Transformation

MAY 9, 2023

In our fourth and final segment of our Cloud Transformation for IT Leaders series, we will focus on driving enterprise velocity while maintaining best practices and consistency as your portfolio migration program matures. If done well, this is where your organization achieves true cloud maturity and is on its way to unlocking the incredible innovation possible with modern cloud, including data & analytics, AI / ML and automation – and lowering capital investments in data centers, support ven

Government 116

Government Automation Collaborations Design 116

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

IBM Services

MAY 9, 2023

Today is a revolutionary moment for Artificial Intelligence (AI). After some impressive advances over the past decade, largely thanks to the techniques of Machine Learning (ML) and Deep Learning , the technology seems to have taken a sudden leap forward. Suddenly, everybody is talking about generative AI: sometimes with excitement, other times with anxiety.

Government 109

Government Automation Design Analytics 109

McKinsey and Company

MAY 9, 2023

The authors of From Source to Sold discuss how supply chain leaders can take a seat at the boardroom table, becoming strategic leaders who help drive more resilient supply chains.

Sourcing 113

Sourcing 113

Forrester Digital Transformation

MAY 12, 2023

Learn the best practices for how you can build a future fit technology strategy in each of platforms, practices, partners, and people.

Information Technology 239

Information Technology 239

Perficient Digital Transformation

MAY 10, 2023

As businesses increasingly adopt multicloud architectures to drive innovation and create value, IT leaders face the challenge of ensuring observability across different cloud platforms. In the ‘ IT Leader’s Guide to Multicloud Readiness ,’ we discussed the importance of adopting a multicloud strategy and offered tips for identifying the right cloud providers and services, optimizing costs, and maintaining critical app and service reliability in a multicloud environment.

Service 115

Service Management 115

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HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

The Hackett Group

MAY 9, 2023

MIAMI, FL (May 9, 2023) – The Hackett Group , Inc. (NASDAQ: HCKT), a leading benchmarking, research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class ® performance, today announced its financial results for the first quarter, which ended on March 31, 2023. Financial Highlights Total revenue in the first quarter of 2023 was $71.2 million and revenue before reimbursements was $69.8 million, which was in line with our guidance.

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Advisory Sales Research Management 104

McKinsey and Company

MAY 10, 2023

Technology is rapidly reshaping agriculture in India, creating investment opportunities, lifting up rural areas, and feeding the world.

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Forrester Digital Transformation

MAY 11, 2023

HR Executives Gather to Discuss the Future of Work at UNLEASH US In April, I joined with my colleagues Betsy Summer and Katy Tynan at the UNLEASH US 2023 event held in Las Vegas.

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Perficient Digital Transformation

MAY 10, 2023

As businesses increasingly adopt multicloud architectures to drive innovation and create value, IT leaders face mounting pressure to develop a successful multicloud strategy. While our comprehensive ‘ IT Leader’s Guide to Multicloud Readiness ‘ provides a detailed exploration of the multicloud migration, this blog post serves as a primer, providing valuable insights into the benefits of a multicloud approach and a step-by-step blueprint to migrating to a multicloud environment.

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Management Sourcing Regulations Operational Costs 115

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.