The Global Small Business Blog

MAY 29, 2024

©iStock/libre de droit Last year, the global economy defied expectations in potentially history-making ways. Amid wretched conditions—wars, surging inflation, and the biggest interest-rate surge in 40 years—the global economy did not suffer a significant downturn. It merely slowed. This was an unfamiliar plot line: It implies the world economy has grown more resilient in ways we might not yet fully understand.

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Redial

MAY 30, 2024

Artificial Intelligence (AI) is revolutionizing the outsourcing and Business Process Outsourcing (BPO) industries, offering numerous benefits while also posing certain challenges. Here’s a look at the impact in the world, advantages, and potential drawbacks, along with what we can expect in the coming years. The Impact of AI AI is everywhere—from virtual assistants like Siri and Alexa to more advanced applications in healthcare, finance, and education.

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Go4Customer

MAY 27, 2024

As it has been noted, currently, around 70 million cars are manufactured globally annually, proving the vastness of the industry?s presence and influence on an international level. Hence in this highly competitive carrier sector, customer service remains one of the most important strategies that determine customer loyalty, customer satisfaction and place in the market.

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Call Center Service Manufacturing Customer Service 40

Everest Group

MAY 30, 2024

‘Everest Group Engage’ will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” DALLAS, May 30, 2024 — When business executives take the time to attend a global conference, two objectives outweigh all the rest: they want to learn from real case studies and network with peers.

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Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

The Global Small Business Blog

MAY 28, 2024

©iStock/Tech Tungateja “Keep doing what you’re doing,” First Lady Michelle Obama said at George Washington's Commencement on the National Mall some time ago. “ Just take it global.” The GW Global Forum , which began with a video that included a clip from the First Lady’s commencement address, did precisely that—examining a global perspective on a variety of topics, including the financial crisis and women’s issues.

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Perficient Digital Transformation

MAY 30, 2024

Quality innovation is not for the weak at heart! Innovation myths may have you thinking it is for the lucky or the extremely talented – that’s not true. Pablo Picasso said, “Inspiration exists, but it has to find you working.” Thomas Edison quipped, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” In this blog post, I want to focus on a different quote with the same intent.

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Eclaro

MAY 27, 2024

The sun lowers itself in the sky, casting a light that can only be described as ethereal. There’s a slight breeze blowing, yet somehow everything feels perfectly still. The reverential quiet on this Philippines plateau is tangible, notable in contrast with the endless hustle and metropolitan hum of the city so close by.

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The Global Small Business Blog

MAY 27, 2024

©iStock/spukkato What's affecting me, my clients, my colleagues and other global small business owners: Remember and honor: Wishing you a meaningful and thoughtful Memorial Day. Triple Shot Reinvention will focus on three priorities: elevating the Starbucks brand ; strengthening the company’s digital capabilities; and becoming truly global; customized with “two pumps” unlocking efficiency and reinvigorating partner culture.

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Perficient Digital Transformation

MAY 28, 2024

On Sunday, May 19th, 2024, 21 individuals consisting of Perficient employees and their family members, participated in the 2024 Michigan Kidney Walk at the Detroit Zoo. This annual event aims to raise funds for the National Kidney Foundation, an organization that provides critical support to those affected by kidney disease. A Tradition of Giving This year marked our third consecutive participation in the Kidney Walk.

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Healthcare Research Sourcing Service 98

IBM Business Partners

MAY 28, 2024

Virtually every organization recognizes the power of data to enhance customer and employee experiences and drive better business decisions. Yet, as data becomes more valuable, it’s also becoming harder to protect. Companies continue to create more attack surfaces with hybrid models, scattering critical data across cloud, third-party and on-premises locations, while threat actors constantly devise new and creative ways to exploit vulnerabilities.

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Cybersecurity Regulations Government Out-Tasking 81

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Premier BPO

MAY 30, 2024

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Initially, it involved basic tasks but has evolved into a complex strategy integral to modern business operations, including Business Process Outsourcing (BPO), which encompasses contact centers and back-office functions. Empires Outsource for Efficiency Outsourcing can be traced back to ancient civilizations.

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The Global Small Business Blog

MAY 25, 2024

"Try to be a rainbow in someone's cloud.

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Perficient Digital Transformation

MAY 30, 2024

Health insurers from every corner of the country are set to assemble in Las Vegas for the 2024 AHIP conference —and here at Perficient, we’re excited to have two of our colleagues attending as well. At AHIP 2024, thought leaders will address some of the industry’s most pressing questions, and the conference will feature educational sessions, Q&As, and networking opportunities.

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The Scalers

MAY 29, 2024

If you’re a CTO, VP of Engineering, or other IT decision-maker, considering setting up a dedicated development team, you’re in the right place. In this article, we’ll help you not only work out if it’s the right path for your company but also how to set one up. We’ve even dropped in some tips on how to manage your team once it’s in place, drawn from what we’ve learned from building more than 80 teams over 10 years and honing our unique model What is a dedicated development team?

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

IBM Business Partners

MAY 29, 2024

In the realm of software development, efficiency and innovation are of paramount importance. As businesses strive to deliver cutting-edge solutions at an unprecedented pace, generative AI is poised to transform every stage of the software development lifecycle (SDLC). A McKinsey study shows that software developers can complete coding tasks up to twice as fast with generative AI.

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Software Automation Reduced Costs Efficiency 69

The Global Small Business Blog

MAY 31, 2024

©iStock/Picsfive In an interview with the Financial Times , chief financial officer Eason Zhang said low-cost China-based retailer Miniso plans to open roughly 400 stores in China, but this year would be the first since at least 2019 that most of its new outlets were outside the country. Minis will shift its focus of rapid expansion away from a domestic market – China – plagued by weak consumption.

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Everest Group

MAY 28, 2024

Adobe Services Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. Modern consumers prefer enterprises that extend this approach beyond customer interactions to include employees, partners, and environmental considerations. Adobe continues to lead in this domain by enabling AI-driven customer data activation, scalable content creation, and optimization of marketing operations, while offering a robust suite of solutions across creati

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Perficient Digital Transformation

MAY 31, 2024

In Salesforce, data storage and configuration management are crucial for maintaining robust and scalable applications. Two powerful tools that Salesforce developers and administrators frequently use to handle this are Custom Metadata Types and Custom Settings. While both serve unique purposes, they offer distinct benefits and come with their own best practices.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Zinnov

MAY 28, 2024

Remember the classic fable of the tortoise and the hare? The one where the speedy hare races ahead, while the slow but steady tortoise takes a more measured approach? As we move into 2024, this age-old wisdom seems to be playing out in the job market. Both employees and employers are adopting this “ tortoise mindset ” – a mindset that prioritizes stability, resilience, and consistent growth in response to global economic and geopolitical uncertainties.

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The Global Small Business Blog

MAY 30, 2024

©iStock/paulaphoto The McKinsey Global Institute aggregated a richly granular data set of micro-, small-, and medium-size enterprises (MSMEs) and large companies across 12 broad sectors, 68 level-two sub-sectors, and more than 200 level-three sub-sectors for 16 countries that account for more than half of global GDP. In these countries, MSMEs on average have only half the productivity of large companies, and less than that in emerging economies.

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Everest Group

MAY 30, 2024

Cutting-edge digital technology is revolutionizing subscription management by providing organizations with real-time data-driven insights to enhance personalization, increase sales opportunities, optimize revenue, expand offerings, and retain customers. Explore the transformative impact of the latest advancements on customer experience management (CXM) for subscription services and gain valuable insights into the future outlook in this blog.

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Perficient Digital Transformation

MAY 31, 2024

In today’s data-driven world, protecting sensitive information is more crucial than ever. Salesforce Field Encryption provides organizations with a powerful tool to ensure their most critical data remains secure, even in the face of potential security breaches. In this comprehensive guide, we’ll walk you through the fundamentals of Salesforce Field Encryption, offering insights into its functionalities and best practices for seamless implementation.

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Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

V-Soft Consulting

MAY 31, 2024

To keep pace with the changing technological landscape, companies must not only modernize themselves, but also ensure that cyber security challenges are properly addressed. With advancements in technology, cybersecurity threats are becoming more sophisticated and cyber criminals are gaining new skills for finding vulnerabilities to exploit and breach corporate security systems.

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Unosquare

MAY 31, 2024

A design trend we have noticed is attending to dark mode, an option with a dark background and light text and elements. Incorporating dark mode into your design strategy, you acknowledge the diverse needs of your users, ultimately leading to a more inclusive and personalized user experience. Ignoring dark mode can have several detrimental effects on user experience, accessibility, and overall engagement.

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Design Accounting Marketing Efficiency 52

Everest Group

MAY 31, 2024

This report examines the life sciences industry’s sourcing landscape and provides insights for service providers.

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Service Marketing Sourcing Healthcare 52

Perficient Digital Transformation

MAY 31, 2024

Do you e ver wish you had more time to focus on strategic thinking , to wrap your arms around a long-term vision, instead of spending your days drowning in admin istrative tasks ? D igging deep into your idea factory takes time and energy, and a never-ending cycle of burn reports, meetings, a nd timecard approvals can drain both – pushing innovation to the back burner.

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

V-Soft Consulting

MAY 31, 2024

Switching project management and IT service management tools can be a daunting task. However, many organizations are finding that moving from Jira to ServiceNow offers a host of benefits that can streamline operations, enhance efficiency, and improve overall project outcomes. Here are the top 10 reasons why you should consider making the switch to ServiceNow.

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Unosquare

MAY 31, 2024

Digital banking and financial applications are becoming increasingly integral to our daily lives. Today, most Americans have used digital banking in the past year, with a significant majority (71 percent) preferring to manage their bank accounts through mobile apps or computers. In fact, millennials lead this trend (74 percent), while Generation Z follows closely behind (68 percent).

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Banking Customer Support Design Regulations 52

Everest Group

MAY 31, 2024

This report examines the life sciences industry’s sourcing landscape and provides insights for service providers.

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Service Marketing Sourcing Healthcare 52

Zinnov

MAY 31, 2024

The year 2024 has presented fresh challenges and exciting opportunities in the M&A landscape for both buyers and sellers. Despite the 2023 downturn, deal-making defied expectations with a strong Q1 2024, even amidst ongoing economic worries and global tensions. This surge in M&A activity across sectors, with deal value reaching USD 798 Bn compared to USD 580 Bn in Q1 2023, is fueled by emerging trends that signal a significant rebound.

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.