Redial

MARCH 5, 2021

Tijuana is the fourth largest city in Mexico, sharing the largest land border in the world with the United States and California, with an approximate crossing of 120,000 vehicles, 63,000 pedestrians and 6,000 trucks per day. Large Recruitment Pool. With a rapidly growing population, colleges offer English as a Second Language as a requirement for graduation and technical education focused on providing world recognized customer service.

Nearshoring 130

Nearshoring Call Center Outsourcing Customer Service 130

Automation Anywhere

MARCH 5, 2021

Robotic Process Automation (RPA) continues to be a top trend. Just ask industry watchers and technology decision-makers across industries and the globe. Grand View Research foresees the RPA market to show a compound annual growth rate of (CAGR) of 40.6% between 2020 and 2027. When it comes to RPA users, in a recent survey, 63% of technology decision-makers stated their organization is deploying or actively scaling RPA.

Robotics Process Automation 98

Robotics Process Automation Automation Out-Tasking Operational Costs 98

Future of Digital Sourcing Outsourcing

MARCH 2, 2021

4 P2P Pitfalls and How to Avoid Them?. Related news: Strategies to Drive Procurement Compliance and Manage Rogue Spend Searching and evaluating the right Procure-to-Pay (P2P) software can be a daunting and sometimes frustrating task. Whether you are an experienced procurement professional with years of category expertise and have spent long hours within your ERP and P2P platform, or you are scouting for the right platform for your company for the first time, knowing what you need is vital.

Right-Sizing 80

Right-Sizing Software Out-Tasking Management 80

3Pillar Global

MARCH 4, 2021

In the late 1970s, our military changed its scheduled maintenance approach to an on-demand philosophy. This lowered the lifecycle costs of many kinds of assets (including land, sea and air vehicles), and it allowed for spending our tax dollars on smarter maintenance activities rather than unnecessary repairs. As the program rolled out, the Air Force was initially skeptical when a young UCLA engineer informed them that the data they had sequestered for predictive failure analysis had a blind spot

Engineering 59

Engineering Right-Sizing Manufacturing Sourcing 59

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Magellan Solutions

MARCH 5, 2021

The Philippine BPO industry as a customer service service provider. Outsourcing services in the Philippines bring a commendable increase in your productivity. Experts help in enhancing the product or services. They update you on the changes in their demands before-hand. This results in staying up to date with the market trends and balancing your profits.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Automation Anywhere

MARCH 2, 2021

Even the most successful automations can begin with obstacles to overcome, especially when users have different perspectives and levels of technical expertise. Automation projects primarily involve two groups of users: business and technical. Business users deal with processes, understand operational issues, and can benefit from automation. Yet, most of them are not technical, and if you ask them about their barriers, they respond “lack of automation knowledge and lack of technical skills.

Automation 98

Automation Collaborations Software 98

3Pillar Global

MARCH 4, 2021

Remember that quote from the movie Money Ball? The Oakland A’s general manager Billy Beane (played by Brad Pitt) says, “I think the question we should be asking is…Do you believe in this thing or not?” His assistant, Peter Brand, played by Jonah Hill responds, with confidence, “I do” which is exactly how you want to feel when your data science project starts generating results!

Analytics 52

Analytics Sourcing Manufacturing Government 52

Magellan Solutions

MARCH 5, 2021

How Does Litigation Outsourcing Can Help Your Law Firm? The legal industry is slowly shifting its delivery model for litigation outsourcing service. Law firms and legal departments are now more dependent to LPO than they were a few years back. It becomes an in-demand service for every law firm in the world. Offshore litigation grows in popularity. This is because legal departments need to cut costs and work efficiently.

Outsourcing 52

Outsourcing Service Offshoring Insurance 52

Automation Anywhere

MARCH 1, 2021

Only one-third of global employees surveyed by Gallup strongly agree with the statement: "The mission and purpose of my organization makes me feel my job is important." By improving that ratio to eight in 10 employees, businesses achieve a 51% reduction in absenteeism, a 64% drop in safety incidents, and a 29% improvement in quality. What does this have to do with Robotic Process Automation?

Robotics Process Automation 98

Robotics Process Automation Out-Tasking Jobbing Automation 98

Customer Serv Outsource Smarter

MARCH 1, 2021

Companies today are finding it increasingly challenging to cut costs without sacrificing quality and customer experience. It is no surprise that “cost-centers,” such as in-house call center operations, often come under scrutiny when corporations look for ways to reduce expenses and improve efficiencies.

Call Center 52

Call Center Outsourcing Efficiency 52

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UnaTerra

MARCH 2, 2021

Territory data How to set up payroll in Hong Kong. Read more. The post Establishing your business in Hong Kong appeared first on UnaTerra.

Payroll 52

Payroll 52

Magellan Solutions

MARCH 4, 2021

What to expect with your outsourced support team. The outsourced customer care services are witnessing steady growth. It is being expected to surpass USD 110 billion by 2024. This was being reported by the Global Market Insights, Inc. Omni-channel retailing has become a growing trend. Businesses get to mark their presence across many channels: Chat.

Outsourcing 52

Outsourcing Offshoring Data Entry Sales 52

Automation Anywhere

MARCH 4, 2021

In healthcare organizations, the revenue cycle is a broad set of activities that track and capture revenues associated with providing services to patients from the initial encounter until the final payment of the balance. The revenue cycle encompasses many areas, including patient pre-registration, registration, eligibility verification, clinical visit and documentation, prior authorization, superbill creation, claim coding, medical billing, denials management, AR management, payment posting, st

Healthcare 96

Healthcare Automation Out-Tasking Data Entry 96

3Pillar Global

MARCH 5, 2021

If you haven’t run an audit on your outsourcing strategy in a while, there’s a good chance that it looks different now than it did a year ago. An outsourcing audit is a continuous process designed to maximize the success of outsourced software projects by identifying risks, new opportunities, and problems in your existing strategy. The idea is to identify and eliminate inefficient or unnecessary procedures that, in turn, allow you to make improvements that ensure every project delivers tangible

Software 40

Software Outsourcing Collaborations Nearshoring 40

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Velocity Global

MARCH 5, 2021

Nearly a year after countries worldwide implemented unprecedented social distancing mandates, it’s no secret that COVID-19 wreaked historic damage on global economies. In the United States, the economy contracted by 31.4% in Q2 2020 , with a staggering 20.8 million people losing their jobs in April 2020 alone. While U.S. unemployment numbers remained in double digits through Q3 2020, the economy showed signs of life towards the end of the year. .

Retail 52

Retail Global Hiring Government Sales 52

Magellan Solutions

MARCH 3, 2021

Why the Philippines for customer care outsourcing services . BPO in the Philippines started only about 25 years ago. But the sector is now the single biggest contributor to the nation’s economy. There are more than forty BPO companies that have already built a name in the field. Entry to these is well-sought by a lot of people looking for jobs. It has provided jobs to thousands if not hundreds of thousands of Filipinos.

Customer Support 52

Customer Support Outsourcing Service BPO 52

Magellan Solutions

MARCH 3, 2021

Outsourcing Philippines is up and ready to face the changing global BPO landscape. The Philippines is a key player in the BPO global arena. Decades ago the country only offered low skilled voice supports. Now it booms into an industry player that offers a variety of services to its global clients. All these within the span of 30 years. No wonder outsourcing Philippines offers its services across all industries.

Outsourcing 52

Outsourcing Call Center BPO Business Process Outsourcing 52

Magellan Solutions

MARCH 2, 2021

Wrong vs. right reasons to consider customer care outsource. There is still a knowledge gap that gives rise to common misconceptions: Exercise High Budget Cuts. Low-cost customer service providers are generally equipped to handle only repetitive support requests. So they might not be well-equipped to handle highly-specific or technical requests. Avoid Support Responsibilities.

Customer Support 52

Customer Support Outsourcing E-Commerce Call Center 52

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Magellan Solutions

MARCH 1, 2021

Philippine companies for 2021 call center outsourcing market. The BPO industry in the country has expanded over the years. You no longer have to worry about fully giving up control of your projects. Instead, you could take advantage of outsourcing for your company. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want.

Call Center 52

Call Center Outsourcing Offshoring BPO 52

Magellan Solutions

MARCH 1, 2021

It turns out… Call centers are not telling you everything you need to know about them. And the only way to know these “secrets” they are keeping from you is to ask them directly about it. In this article, we will help you uncover four vital information about your BPO partner that you ought to check: Call Center Support Services : What You Ought to Check.

Call Center 52

Call Center BPO Service Business Process Outsourcing 52

Magellan Solutions

FEBRUARY 28, 2021

The new norm is BPO 24 7 call center for rising industries. In the global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7. We know you don’t want frustrated customers going elsewhere. Start assigning your after-hours virtual receptionist with Magellan Solutions.

Call Center 52

Call Center Offshoring BPO Outsourcing 52

3Pillar Global

MARCH 1, 2021

A common challenge organizations face when outsourcing software development projects is figuring out how to track and measure developer performance. Since you can’t really monitor the outsourced team’s performance on a full-time basis, it’s critical to develop a system for determining whether your investment is justified. Performance, being a subjective quality, means there’s no one metric that will offer a definitive answer as to whether or not your outsourced team is delivering the returns you

Software 40

Software Outsourcing Out-Tasking Engineering 40

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

3Pillar Global

MARCH 1, 2021

Return on investment (ROI) is easily the most important metric when it comes to measuring the business value of your outsourcing projects. It allows organizations to determine the impact of a project or product on its high-level business goals. It also enables business leaders to identify how their outsourcing budget can be used to maximize profits, improve customer satisfaction, and set the stage for long-term growth.

Software 40

Software Outsourcing Out-Tasking Collaborations 40