31 West

OCTOBER 1, 2018

Average handling time (AHT) is the time spent by each customer care executive on a customer call. AHT is measured from the time customer initiates the call till the time the call is ended. AHT indicates the efficiency with which the executives can handle the customer queries. Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and provide the solution the more disgruntled your customers become.

Human Resources 130

Human Resources Efficiency Service Automation 130

Magellan Solutions

OCTOBER 2, 2018

As part of its philanthropic efforts, the Philippine-based business process outsourcing (BPO) company Magellan Solutions partnered with Haribon Foundation in their efforts to protect and restore the existing habitats of threatened bird species. “It’s a race against time especially that there’s mounting pressure for the country’s economic development,” Haribon Foundation chief operating officer Belinda de la Paz said.

Business Process Outsourcing 75

Business Process Outsourcing BPO Outsourcing Management 75

Chazey Partners

OCTOBER 3, 2018

Phil Searle, CEO & Founder of Chazey Partners, a global management consulting and advisory services firm headquartered in California, has been recognized as a “Leader … Phil Searle of Chazey Partners Receives the “Leader of Change” award from the California Higher Education Collaborative (CHEC) Conference Planning Committee Read More ». The post Phil Searle of Chazey Partners Receives the “Leader of Change” award from the California Higher Education Collaborative (CHEC) Conference Plan

Collaborations 52

Collaborations Global Management Consulting Advisory Management 52

Magellan Solutions

OCTOBER 5, 2018

The Philippine-based business process outsourcing company Magellan Solutions had hit another milestone in time of its 13th-anniversary celebration. Fred Chua, the company’s chief executive officer, announced that the number of Magellan Solutions’ employees continue to grow which means that new accounts keep coming in. He also added that there are plans to move to a better and bigger facility by the next year once the target number of employees is reached.

Business Process Outsourcing 69

Business Process Outsourcing Call Center Outsourcing Accounting 69

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