Philippine Call Centers to Create 80,000 Jobs
SourceFit
SEPTEMBER 25, 2019
Philippine call centers are expected to generate 80,000 to 100,0000 jobs this year despite a slowdown in the business process outsourcing (BPO) sector in 2018, according to the Contact Center Association of the Philippines (CCAP). Call Center Growth. The BPO sector posted 3-4 percent growth in 2018 and CCAP predicts 7 percent growth this year. CCAP chairman Benedict Hernandez said the contact center sub-segment will continue to expand because the country remains a leader in customer experience s
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