Redial
MAY 17, 2023
Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. One crucial aspect of achieving customer satisfaction is effective communication. If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center.
Microsourcing
MAY 16, 2023
If the business community needed reminding that 2023 is a time to tread carefully when it comes to fiscal management, the headline of the International Monetary Fund’s World Economic Outlook in April made for stark reading.
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Perillion
MAY 15, 2023
This article is part of our Back to Basics series, which highlights fundamental principles of environmental, health, and safety management. The series is written for EHS professionals new to this industry, as well as experienced pros who want to keep their skills fresh. When it comes to safety, hindsight is often 20/20.
Groove Technology
MAY 15, 2023
If you’re looking to integrate MuleSoft into your business, you may be wondering whether it’s worth outsourcing the job to a MuleSoft developer. In this article, we’ll discuss the benefits and drawbacks of outsourcing MuleSoft development, how to find the right developer for your needs, and what to expect from the outsourcing process.
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What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.
Zinnov
MAY 17, 2023
Can enterprises be made recession-proof by leveraging technologies such as Intelligent Automation? The recent Zinnov survey of 250 CXOs of global enterprises reveals that Intelligent Automation (IA) is the top technology priority within enterprise digital transformation charters. IA has the capacity to reshape the way organizations conduct business, helping streamline business processes, and improve customer engagement among other business benefits.
The Global Small Business Blog
MAY 16, 2023
©iStock/wellesenterprises With a globally connected location and robust industry supply chain, the Midwest, in particular Michigan, is the gateway to the world. In fact, $61.1 billion in total goods was exported from Michigan in 2022 alone. And while Michigan is home to many global corporations, the state’s small business community is actively involved in contributing to Michigan’s presence in the global market.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Groove Technology
MAY 18, 2023
MuleSoft is a leading provider of integration software designed to enable organizations to connect their data, applications, and devices in real-time. With the increasing need for businesses to respond swiftly to changing market conditions, customer demands, and technological advancements, MuleSoft’s real-time integration capabilities have become critical for achieving digital transformation success.
Forrester Digital Transformation
MAY 16, 2023
European CISOs are facing headwinds in geopolitics and workforce retention. Making wise decisions is crucial in such turbulent times, which puts additional pressures on security pros. In our analysis of Forrester’s Security Survey results, we found that: While tech layoffs dominate the headlines, cybersecurity hiring remains strong.
The Global Small Business Blog
MAY 19, 2023
©iStock/f11photo Twenty-seven (27) Georgia companies were honored this week (May 18, 2023) with an annual recognition for their expansion of export sales into new markets over the previous year. While some were seasoned exporters that simply found buyers for their goods or services in one additional new country, at least three of the firms sold internationally for the first time ever in 2022.
IBM Services
MAY 17, 2023
As we navigate an unstable economy, organizations across industries want to be “future-ready,” and that requires systems and processes that can continuously evolve in response to the marketplace demands. For customers who run their operations on SAP, this means modernizing to a cloud ERP platform that supports greater flexibility and agility.
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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
Groove Technology
MAY 14, 2023
Introduction MuleSoft is a software company that provides an integration platform for connecting applications, data, and devices. Its Anypoint Platform enables organizations to integrate their systems, services, and APIs in a flexible, scalable, and secure manner. In this article, we will explore what MuleSoft is, how it works, and why it is used. What is MuleSoft?
Forrester Digital Transformation
MAY 15, 2023
You can use Digital Experience Platforms (DXP) to engage and educate prospects, transact complex offerings, and digitally deliver your business’s value proposition.
The Global Small Business Blog
MAY 17, 2023
©iStock/VV Shots Start creating and customizing quality trips from A to Z all over the world in the blink of an eye with the next generation connected-trip operator Worldia , a B2B2C connected-trip company. The Paris-based startup plans to continue its mission of “transforming the travel industry” for travel professionals and consumers, said Grégoire Pasquet, the company’s co-founder and CEO.
Perficient Digital Transformation
MAY 17, 2023
It seems obvious that general retailers need actionable data to drive business decisions, but many healthcare organizations (HCOs) are businesses that rely in the same engagement and transactional information. Despite an increased level of regulation, HCOs need access to analytics information to make informed business decisions. Capturing data in a way that does not compromise protected health information (PHI) or violate Health Insurance Portability and Accountability Act (HIPAA) regulations is
Advertiser: Paycor
The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!
McKinsey and Company
MAY 15, 2023
Semiconductors are the unsung heroes of the technology world: parts manufactured from pure elements that work behind the scenes to power and connect everything from smartphones to cars.
Forrester Digital Transformation
MAY 15, 2023
In 1675 Isaac Newton was credited with bringing the phrase ‘standing on the shoulders of giants’ to modern conversations. The idea is that progress is made faster and easier by leveraging the collective thinking of all those who came before.
The Global Small Business Blog
MAY 18, 2023
©iStock/Oleksil Liskonih French President Emmanuel Macron and Tesla CEO Elon Musk will be attending the “ Choose France ” Summit, which is set to not only unveil roughly 13 billion euros of new business investments into the country but also tout France as the market of choice for expanding businesses in Europe. Meanwhile, they had a little meeting – not sure who's courting who.
Perficient Digital Transformation
MAY 15, 2023
IDC Market Perspective: Experience-Led Growth, Generative AI, and Content Supply Chains This year was the first time in three years that Adobe has been able to host not only Adobe Summit in-person again, but also the Analyst Day with its partners. Analyst Day is an opportunity for Adobe partners to chat with research analysts and share insights on Adobe’s partner ecosystem.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
Future of Sourcing
MAY 18, 2023
With the rise of omnichannel commerce, retailers are taking a more customer-centric approach to their business operations. The now “always online” consumer demands a more personalized shopping experience extending from their mobile phone to brick-and-mortar stores. But delivering a 21st century storefront requires advanced back-end technology where effectiveness begins and ends with the quality of the retailer's product information.
Forrester Digital Transformation
MAY 15, 2023
The "reasons" that digital transformations fail are often just symptoms. Tech leaders need to connect the dots throughout user networks if digital CX transformation efforts are to succeed.
The Global Small Business Blog
MAY 15, 2023
©iStock/Nuthawut Somsuk What's affecting me, my clients, my colleagues and other global small business owners: Simple ideas for expanding a business globally. Going global is an adventure. Avoid these 3 mistakes when going global. Quote of the week: "America's support for human rights and democracy is our noblest export to the world." – William Bennett What's a must for successful companies?
3Pillar Global
MAY 18, 2023
While companies claimed the “secret sauce” to winning over customers depended solely on the quality of their service or product offerings in the past, this no longer holds true. Now, a far more important success factor has emerged—delivering the best possible customer experience. With an increasingly competitive ecommerce landscape, businesses must prioritize the customer experience more than ever before.
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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.
Worldwide Call Centers
MAY 17, 2023
Seven Tips for Hiring a Call Center Supplier Making an external call center selection can be a great move for your business…or a painful mistake if done incorrectly. Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front – Don’t wait until you need help. Your call center supplier can often setup very quickly, but give yourself a little breathing room.
Forrester Digital Transformation
MAY 15, 2023
Supply chain sustainability is a top priority. In Forrester’s analysis of the Fortune Global 200 companies, 61% of the surveyed enterprises have a named sustainability lead, and 51% have scope 1 and 2 carbon-neutral goals.
Amzur
MAY 17, 2023
Outdated and inadequate testing methods hinder businesses from meeting deadlines and running over budgets due to bug-fixing costs at later stages. As software systems become more complex, traditional application testing methods may struggle with scalability and identify and address defects and issues before they impact customers. Traditionally, testing methodologies kick in after software has been coded.
Magellan Solutions
MAY 15, 2023
Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. But not all businesses provide a fantastic job in this area. Everyone can share a horror story about poor customer service. According to Salesforce Research, 89 percent of consumers said that they’re more likely to become repeat buyers after a positive customer service experience.
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The BPO game has changed. This is your playbook to crush the competition and lead the charge. Scale smarter, secure compliance like a pro, and become the BPO partner clients can’t live without. Download this new playbook to learn 7 winning strategies to transform your BPO: Automation becomes the ultimate advantage Leveraging remote and hybrid work as strategic advantages Data privacy and compliance as the ultimate differentiators Going beyond vendor status to become an indispensable strategic al
McKinsey and Company
MAY 16, 2023
To achieve its decarbonization targets, the European Union will need to expand renewable-energy capacity. Identifying and allocating sufficient land will be foundational to the effort.
Forrester Digital Transformation
MAY 13, 2023
The Volkswagen Group bet big on a new software division called Cariad, committing billions to building the software meant to power in-car experiences for Audi, Porsche, VW and other group brands. Software delays hit the launch of new cars, and Cariad lost $2bn in 2022.
Perficient Digital Transformation
MAY 15, 2023
With Azure AD B2C, you can migrate and consolidate users from other identity provider systems. In this blog, I’ll walk you through one approach for migrating user accounts: a Bulk Migration in one batch. Read More: Consolidating Users into One Identity Provider with Azure AD B2C Bulk migration can be done with little-to-no impact to the end user as long as the user account details (such as usernames, passwords, emails, account information, etc.) are readily available in a format that can be expo
The Scalers
MAY 17, 2023
A successful product depends upon an effective software development life cycle. Unfortunately, many software development companies fail to implement it due to a few common challenges. Luckily, a dedicated offshore team can easily overcome these challenges. This article will explore the main SDLC challenges and how offshore teams effectively tackle them throughout the full software development life cycle.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
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