Sat.Apr 22, 2023 - Fri.Apr 28, 2023

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7 Facts on Virtual Contact Center Outsourcing

Working Solutions Outsourcing

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. However, with the continued focus on customer experience driving a multi-channel delivery model, it is important to consider other key elements beyond cost.

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An Overview of European Employment Law

UnaTerra

European employment law works differently from other parts of the world. This is especially true for businesses headquartered or operating in the USA. So, if you are looking to grow or establish your business in Europe there are specific things you’ll need to be aware of! So, let’s examine HR and payroll in the European […] The post An Overview of European Employment Law appeared first on Unaterra.

Payroll 98
professionals

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Remote Desktop Vs VPN: Which One Should You Use?

31 West

Remote access to your company’s machines has become a common practice in the post-pandemic world. Sharing your screen with remote employees so that they can execute their routine chores from home is essential for their productivity. VPNs and Remote Access are the most popular remote applications used worldwide. While they share some common features, they are different in terms of their services, functionalities, and purpose.

Software 130
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Benefits of the offshore in-house vs outsource team model

The Scalers

In today’s global economy, businesses continually look for ways to optimise their operations and stay competitive. Building an in-house team is a traditional way companies build a team of developers, but two strategies have challenged this approach in recent years — outsourcing and offshore in-house teams. More recently, offshore in-house teams have emerged as a key strategy for companies looking to build tech teams that leverage the advantages of both offshore and in-house teams.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Foreign Trade Zones 101

The Global Small Business Blog

©iStock/Elena Horrmann What you need to know about Foreign Trade Zones (FTZs): how to apply, the FTZ Information System, how to use it, past approvals and information to assist FTZ grantees. It's all here. But wait, there's more !

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3 objections to moving from MQLs to opportunities (and how to solve them!)

Forrester Digital Transformation

Three common objections to adoption of the opportunity-based Forrester Revenue Waterfall and how to overcome them.

Marketing 245

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Maximizing the benefits of MuleSoft CloudHub 2.0 for your integration projects

Groove Technology

Introduction In today’s rapidly evolving digital landscape, organizations are constantly seeking ways to improve their integration processes and streamline their IT infrastructure. MuleSoft’s CloudHub 2.0 provides a powerful and versatile platform for achieving these goals. This article will explore the features and benefits of MuleSoft CloudHub 2.0 and offer best practices for maximizing its potential in your integration projects.

Design 130
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Trade Makes the World Better Off

The Global Small Business Blog

©iStock/thitivong When a firm or an individual buys a good or a service produced more cheaply abroad, living standards in both countries increase. Nations are almost always better off when they buy and sell from one another There are other reasons consumers and firms buy abroad that also make them better off—the product may better fit their needs than similar domestic offerings or it may not be available domestically.

Sales 176
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The Case for The Curious Product Manager

Forrester Digital Transformation

What separates successful digital product managers from their peers? For one thing, it’s curiosity. Your curiosity is key to understanding a customer’s business and what drives them and will help you unlock unidentified opportunities to create new value in the future. Before I go on, just what IS curiosity?

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Exploring opportunities in the generative AI value chain

McKinsey and Company

Generative AI is giving rise to an entire ecosystem, from hardware providers to application builders, that will help bring its potential for business to fruition.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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We Asked ChatGPT About The Future Of Call Centers 

Redial

ChatGPT keeps taking not only the internet, but several professional areas and even industries, by the storm. Even though it is still a project in constant development and the possibilities are still coming in, especially with the recent addition of their newest model- Chat GPT-4, people are already finding very interesting ways of application. But on this occasion, I was interested in asking Chat-GPT about the call center industry and what to expect in the coming years in terms of best practice

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Today in Global Small Business: Success in This World Calls for a New Breed of Data

The Global Small Business Blog

©iStock/Vitalli Pasichnyk What's affecting me, my clients, my colleagues and other global small business owners: Success in this new world calls for a new breed of data-fuelled, human-led business, able to effortlessly reimagine growth, and endlessly re-engineer themselves to capitalize on it. We call these Future Ready [CPG] Businesses. A note from Tom Peters on his retirement and his latest, but not last I suspect, book.

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Five Ways To Get Aboard Customer Success

Forrester Digital Transformation

If you’ve ever had the good fortune to travel on the Japanese bullet train or France’s TGV high-speed train, you know what an extraordinary experience it is: one defined by comfort, efficiency, and value — not just movement between two locations.

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Economic conditions outlook during turbulent times, March 2023

McKinsey and Company

Executives’ enthusiasm for the economy rose—and then came back to earth. Meanwhile, concerns about financial-market volatility as a risk to growth have increased.

Marketing 133
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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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How ManageEngine’s IT Operations Management Can Help Streamline Business Processes

31 West

IT operations is one of the fundamental teams for organizations. They are responsible for managing the software, hardware, and network infrastructure. This, in turn, helps organizations meet SLAs and provide a consistent level of service. Poor IT operations management can lead to unexpected downtimes, security breaches, and compliance irregularities.

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What If Jim and Kim Answered Your Burning Questions?

Perficient Digital Transformation

Listen up, content strategists! Want to learn about the latest digital transformation trends? Tune in to the new episode of What If? So What? as Jim and Kim answer submitted listener questions. You don’t want to miss it! We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com.

Research 124
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The Humanlike Future Of Interactions With Machines

Forrester Digital Transformation

In a major, accelerating trend, interactions between people and machines are becoming more like those between people.

Design 227
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To create lasting change, companies can draw on behavioral insights

McKinsey and Company

In transformations and capability-building efforts, leaders struggle to turn the data they collect into action. Behavioral insights can help create a bridge between information and results.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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How To Migrate To SharePoint From Other Systems?

31 West

Data storage in the cloud has become an essential part of organizational safety and efficiency. Besides, remote work culture has stimulated the trend, and SharePoint is the first choice for many organizations. This Microsoft tool provides the best solution for data storing and sharing in one place. SharePoint is also the best platform for data security and team collaboration.

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Anchor/Jump Links – Simple Example, but Useful

Perficient Digital Transformation

Having additional navigation for your content is a must-have in any modern website. One example of that kind of navigation is Anchor/Jump links navigation. Simple, but very effective. We are simply using anchor links to jump to a specific part of the page. But since we are using the Optimizely CMS we are gonna make it more dynamic and automate the creation of anchor tags and links.

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Rhetoric And Revenue: Alphabet’s And Microsoft’s Q1 2023 Earnings

Forrester Digital Transformation

Both companies featured AI heavily in their Q1 2023 earnings calls. Before Alphabet’s call began streaming on YouTube, attendees were shown a video about Bard, Google’s AI chatbot. During the call, “AI” was mentioned 51 times. During Microsoft’s, it was mentioned 34 times.

Marketing 130
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Helping banks think like tech companies

McKinsey and Company

Mambu co-founder Eugene Danilkis talks about how banks can approach core technology transformation and keep up with the fast pace of change, then offers his take on the future of human interaction.

Banking 125
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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Four Ways to Recover From Missed Revenue Targets

SEBPO

BLOG Four Ways to Recover From Missed Revenue Targets Total 0 0 0 0 April 27, 2023 Generating revenue is a top priority for your business. Despite your best efforts, your revenue targets can sometimes feel out of reach. Whether it’s due to market conditions, unexpected expenses, or a dip in sales, falling short of your revenue goals can be a low blow; not just to your bottom line, but also to overall morale.

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Join the Knowledge Revolution at ServiceNow Knowledge Conference 2023 and Connect with Experts

Perficient Digital Transformation

Are you ready to revolutionize your business with ServiceNow? Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! The Perficient ServiceNow team will be there. As a proud attendee of this prestigious event, I can’t wait to share my excitement and encourage you to connect. Gaining Insights At ServiceNow Knowledge Conference, you’ll have the opportunity to gain insights from industry leaders, connect with like-minded professionals, and explore the latest adv

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Hannover Messe 2023: It’s Back

Forrester Digital Transformation

Hannover Messe 2023 was bigger than last year, with lots of ChatGPT and metaverse, but also a welcome dose of pragmatism.

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The State of Organizations 2023: Ten shifts transforming organizations

McKinsey and Company

Organizations today face ten significant shifts. Here’s what to do about them.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Three US solar energy projects starting in 2023

Airswift

Source: goodluz/Shutterstock Solar energy is one of the fastest growing sectors in the United States, with businesses and homeowners investing in resources that reduce emissions and save money on electricity bills. According to the Energy Information Administration (EIA), the electricity generated from renewable sources — wind, hydro, solar, geothermal and biomass — surpassed coal for the first time ever in the US last year, confirming the country is moving toward a clean future.

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Exploring the Impact of Metaverse on Product Innovation

comeMakeit

Metaverse was one of the fast-developing technologies until AI took over. It was expected to disrupt several domains including education and training, insurance, health-tech, fin-tech, prop-tech, etc. Many predicted that with work going remote due to the pandemic, virtual meetings in the Metaverse will become a norm. Some predicted that VR Electronic goods are the next cell phones.

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Less Is More When It Comes To Launching New Innovation

Forrester Digital Transformation

Brands are now putting more of a focus on prioritizing priorities than before: the continual threat of a recession, post-Pandemic volatility with businesses, and what Meta is calling the “Year of Efficiency” across not just how the company is organized, but how they think of their business including the products and projects that comprise it.

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All remote from day one: How GitLab thrives

McKinsey and Company

Sid Sijbrandij, cofounder and CEO of GitLab Inc., on how the organization builds a cohesive culture and helps its team members thrive in a fully remote workplace.

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.