Sat.Oct 21, 2023 - Fri.Oct 27, 2023

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Questions to Ask When Outsourcing a Call Center 

Magellan Solutions

There are over a hundred thousand business process outsourcing companies operating worldwide, and among the critical decisions you’ll face is selecting the ideal partner to meet your business’s unique demands. How can you narrow down the searches? Remember, there’s around 10-15% annual growth of BPO companies worldwide , which intensifies the competition for delivering top-notch service quality.

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The Rise of Global Business Services (GBS)

The Global Small Business Blog

©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular? While Shared Services has proven its worth in simplifying back-office support functions and maintaining them in-house, GBS takes the concept further and enhances it in several critical ways: Global reach Integrated capabilities Cost efficiency Focus on customer-centricity Flexibility and scalability If you want to achieve greater growth and excellence, GBS is the way forward.

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Why Outsource Customer Service in Mexico

Intugo

Why outsource customer service in Mexico Nowadays, outsourcing specific processes and/or tasks, for example, customer service, usually represents a competitive advantage for companies that choose to do so. Therefore, it is not surprising that, over time, the number of companies that decide to outsource customer service in Mexico increases to delegate the management of tasks or specific services to specialized and external companies.

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Why a Hybrid Outsourcing Model is the New Normal

Auxis

Organizations are integrating outsourcing to tackle talent shortages and rising costs. Explore the impact of the Hybrid Outsourcing Model on modern businesses.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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12 Steps to Effective Change Management in Global Business Services | Blog

Everest Group

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program. Reach out to discuss with our analysts.

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Today in Global Small Business: Setting Up Your Ecommerce Strategy

The Global Small Business Blog

©iStock/gorodenkoff What's affecting me, my clients, my colleagues and other global small business owners: Setting up your ecommerce strategy. Uniting a divided workforce. How does AI think ? We are only starting to understand that. Quote of the week: "People tend to think of the web as a way to get information or perhaps as a place to carry out e-commerce.

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Using Rendering Parameters on a XM Cloud component

Perficient Digital Transformation

What about Rendering Parameters? I recently did a POC using rendering parameters in a component in XM Cloud. In this blog i will describe my approach, issues faced and how i overcame them. Adding a rendering to a component, is relatively straight forward in Sitecore development, i.e.( [link] ). However, there are some circumstances where things are a little bit more complex (than they need to be).

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How to Keep Track of Business Expenses: Setting Up a System to Save Time at Tax Season

inDinero

Knowing how to keep track of business expenses is key to visualizing cash flow and maximizing tax deductions, but finding a system that is simultaneously easy, efficient, and accurate is no easy task. In this article, we’ll tell you everything you need to do to track expenses on autopilot, organize tax filings at the click of a button, and keep your most important financials front and center.

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Defending Globalization

The Global Small Business Blog

©iStock/wildpixel The Cato Institute has published three new essays for Cato’s Defending Globalization project: Globalization and Growing Global Equality The Reality of American “Deindustrialization” Globalization Has Propelled India to Prosperity To access them all, visit here.

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3 ways to migrate and deploy IBM Maximo on AWS Cloud

IBM Services

A recent IDC report — The Business Value of IBM Maximo — that surveyed 9 companies with an average of 8,500 employees, found that after these companies adopted IBM Maximo, it resulted in: a business benefit of approximately USD 14.6 million, on average, per year per organization; 43% less unplanned downtime per year; and USD 8.6 million in total equipment cost avoidances annually.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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A Call to Strategic Leaders – Now is the time to Move, Align, and Prepare for AI

Perficient Digital Transformation

Here at Perficient, we work with strategic business partners and enterprise-level clients to drive strategic growth in their digital, data, and operational processes. Since the advent of ChatGPT, I find myself bearing witness to the hyperpaced digital metamorphosis taking place in businesses across the globe. Central to this paradigm shift is Artificial Intelligence (AI).

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UAE E-commerce: CX Unlocks Opportunities

Raya Contact Center

The UAE is known as a shopping haven from luxury brands to exclusive items and everything in between. It’s a shopping addict’s dream. Known for having extravagant malls and a thriving fashion scene with Dubai Fashion Week just ending a week ago, it’s no wonder all eyes are on Dubai and the UAE. And with technology taking the forefront in the UAE it’s no surprise that the e-commerce landscape is quite promising.

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Transformational: 8th Annual Global Small Business Forum 10/20/23

The Global Small Business Blog

©2023 Laurel J. Delaney. All rights reserved. If you missed the 8th Annual Global Small Business Forum 10/20/23, all you can do at this point is check this out, LinkedIn post , and then sign up for next year's: 10/18/24 – scroll down and look for Subscribe for Updates. The forum is all about learning how to take your business to the next level, global.

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Nightmares in Advertising

SEBPO

BLOG Nightmares in Advertising October 25, 2023 Gather ‘round the watercooler for a series of stories that will send shivers down the spines of even the most seasoned Ad Operations professionals. We asked our team of experts to share their most chilling, cautionary tales to help your business avoid these same perils and emerge triumphant in Q4. Prepare yourselves for… Nightmares in Advertising A Haunting Lack of Bandwidth It’s a challenge most in the industry are familiar with; there’s a seasona

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Unlocking Innovation: A Composable Commerce Approach to Headless with SAP Commerce

Perficient Digital Transformation

On October 25 th , 2023, Perficient presented a webinar that was hosted by commerce experts: Sergio Granada , SAP Commerce Technical Director Ignacio Pascual , SAP Commerce Delivery Director Alejandro Granada , SAP Commerce Solutions Architect Kim Williams- Czopek , GM of Commerce Operations They discussed the intricacies of migrating to SAP Commerce Cloud.

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Eclaro Wins OA Outsourcing Impact Award for Education

Eclaro

When Eclaro Academy opened its doors a decade ago in Manila, the dream was to create an institution that would help children in the Philippines not only obtain an outstanding education, but help them build a foundation of knowledge, experience and skills that would empower them to change their lives and that of their families and communities as they evolved into invaluable members of the global workforce.

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The Breakout Year for Generative AI

The Global Small Business Blog

©iStock/Outflow Designs On the current state of AI, the latest annual McKinsey Global Survey confirms the explosive growth of generative AI (gen AI) tools. Less than a year after many of these tools debuted, one-third of their survey respondents say their organizations are using gen AI regularly in at least one business function. The expected business disruption from gen AI is significant, and respondents predict meaningful changes to their workforces.

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7 unique advantages of The Scalers’ offshoring 2.0 model | The Scalers

The Scalers

Most offshore development companies build tech teams with engineers who jump from one project to another. This traditional approach to offshoring works for organisations that need external developers for short-term tasks. For instance, you can hire a development team on a five-month project to launch a new product. But what if you want to build or extend your current software development team with fully dedicated developers?

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Perficient: Gold Sponsor at Vercel’s Next.js Conference 2023 – Join Us In-Person or Virtually!

Perficient Digital Transformation

At Perficient, we’re thrilled to announce that we are a Gold Sponsor of this year’s Next.js Conference , hosted by Vercel. This much-anticipated event will take place on October 26th at the iconic SF Jazz in San Francisco, and just like last year, it will feature a vibrant virtual component for attendees to stream for free. In 2022, more than 50,000 enthusiasts joined us virtually, and this year promises to be even bigger and better.

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3 keys to building a robust hybrid cloud risk strategy

IBM Services

Hybrid cloud has become the new normal for enterprises in nearly all industries. Many enterprises have also deployed a hybrid multicloud environment that’s reliant on an ecosystem of different cloud service providers. 71% of executives think it’s difficult to realize the full potential of a digital transformation without having a solid hybrid cloud strategy in place. [1] Managing complex business operations across a hybrid multicloud environment presents leaders with unique challenge

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Evolution of Impact Sourcing | Market Insights™

Everest Group

The concept of impact sourcing evolves by including an additional layer of strategic engagement level at subsequent stages of model maturity.

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A Buffer to Protect Your Organization and Your Projects

Intelligent Management Inc.

When managing an organization as a system, there are only a few factors that are important. One of these factors is the effective synchronization of the various activities in the organization. This is valid whether we are talking about production, projects, or any other process. In TOC (Theory of Constraints), successful synchronization happens when we are able to manage the “Constraint”, or strategic leverage point, appropriately.

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Adding custom external plugin to TinyMce

Perficient Digital Transformation

We recently completed an upgrade project, and one of the notable changes we made was incorporating TinyMCE into its own NuGet package. With the latest version, several adjustments have been made to the implementation process. During the upgrade, we also had to relocate a custom plugin within the editor. Since I referred to various online sources to execute this, I’ve documented the process below.

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What CIOs and CTOs should consider before adopting generative AI for application modernization

IBM Services

Implementing generative AI can seem like a chicken-and-egg conundrum. In a recent IBM Institute for Business Value survey, 64% of CEOs said they needed to modernize apps before they could use generative AI. But simultaneously, generative AI has the power to transform the process of application modernization through code reverse engineering, code generation, code conversion from one language to another, defining modernization workflow and other automated processes.

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Where Sustainability Unites: Climate Week NYC, UNGA, and CGI | Blog

Everest Group

Everest Group proudly participated in three noteworthy global sustainability events in Manhattan this September: Climate Week NYC, the 78 th session of the UN General Assembly (UNGA 78), and the Clinton Global Initiative (CGI) annual meeting. These events centered around economic inclusion, climate change, health access, biodiversity, and other critical concerns.

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What You Want vs. What You Need: Planning Your IT Help Desk Requirements

Global Help Desk Services

There’s nothing more exciting than telling a prospective client “We can definitely do that for you! Let’s get started!” But sometimes, we have to say “no.” And it’s not because we aren’t equipped to handle the request. It’s because the requester doesn’t realize what they’re asking for is pretty much impossible. Or at the very least, what they want is so prohibitively expensive that none but the biggest companies could afford it.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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How Is NetSuite Transforming Its ERP Suite With AI?

Amzur

Introduction AI is rapidly becoming a universal force in our world, significantly impacting various industries and reshaping the technological landscape. Particularly in the tech and IT sectors, it is revolutionizing the way things work, from self-driving vehicles and voice-activated personal assistants to complex algorithms that are used for recommendations and fraud detection, among others.

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Unified Endpoint Management vs. device lifecycle management: what do they have in common?

IBM Services

It is a new day for James, a new IT administrator. Today, he has to figure out an order for a whole batch of mobile devices for his colleagues, who have chosen both iOS and Android smartphones. He needs to activate the device lifecycle program and do all the deployment and endpoint security tasks afterward. Most probably, in another tool. He also knows that Rich from Sales and Alyssa from Finance will leave the company on Friday, so he needs to wipe the devices.

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Cloud Services in Insurance PEAK Matrix® Assessment 2023

Everest Group

Cloud Services in Insurance The insurance industry has been relatively slow in adopting digital measures due to regulatory constraints and product complexities. However, carriers are embracing the change to become risk mitigators. With the exponential rise in claims costs and unprecedented levels of underwriting losses during these challenging times, the need for value maximization, resource optimization, and achieving agility and scalability has become increasingly urgent.

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AI-Powered Automation at UiPath’s Forward VI

Auxis

AI-powered automation was the central theme of UiPath’s Forward VI conference, held in Las Vegas from October 9-12. Auxis, as one of the sponsors, joined more than 3,000 automation professionals at the conference geared towards showcasing ‘AI at work.

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.