Automation Anywhere
SEPTEMBER 22, 2020
The healthcare industry, although initially slow to embrace technology, is now fully immersed in its digital transformation efforts, according to a new report by The Everest Group. The global healthcare IT market, valued at $187 billion in 2019 , is predicted to grow at a more than 15.6% compound annual growth rate (CAGR) between 2020 and 2026, reaching $535.6 billion in 2026.
Neo Group
SEPTEMBER 24, 2020
Join Neo Group at IAOP’s GOV20 Virtual Conference from October 7-9, 2020. We are a proud sponsor. Different world, different playbook! It’s a big year for governance. COVID-19 has influenced thinking and spurred action among governance leaders. Please join us as we come together virtually, on October 7-9, to share the newest models that work in a crisis, best practices in the new normal, and how you can protect your partnerships, data, and more in uncertain times.
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Velocity Global
SEPTEMBER 24, 2020
Before your company makes an international acquisition, there are many HR operational challenges to consider. Successfully onboarding and managing a global workforce while maintaining compliance with different local laws and regulations is not easy. However, there are employment solutions that help private equity (PE) firms capitalize on their investment faster.
SourcX
SEPTEMBER 23, 2020
In the wake of the Covid-19 global pandemic, many firms are considering how they should restructure their supply chains and which countries would be best suited to their sourcing and manufacturing goals. For many businesses, this often comes down to sourcing in India vs China and which option makes more sense for their company given the strength of those countries in providing manufacturing resources and infrastructure.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Automation Anywhere
SEPTEMBER 24, 2020
One of the best ways that business leaders can help their teams and businesses rise above the changes brought by disruptions is to ensure alignment around a common purpose. A center of excellence (CoE) can help companies do just that. A global CMO study by SiriusDecisions shows that 96% of CMOs will make changes to their organizations by 2020, with 13.73% planning to establish a CoE.
Magellan Solutions
SEPTEMBER 22, 2020
Are you an entrepreneur thinking about how to take your business to new levels of productivity? Are you looking at streamlining your current processes to strengthen brand recall to target customers? And are you exploring effective strategies like business process outsourcing to help you achieve these goals? . This article walks you through numerous reasons as to why you should explore business process outsourcing and how it will propel your business to new heights.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Neo Group
SEPTEMBER 20, 2020
When the COVID crisis hit, organizations had no choice but to respond to the challenges they faced by leveraging the resources they and their suppliers had at their disposal. Clearly, some were better prepared and responded with more resilience than others. Now we are many months into the crisis, and it’s time to look at what went wrong and what organizations should change going forward.
Customer Serv Outsource Smarter
SEPTEMBER 21, 2020
The decades-long debate comparing work-at-home vs. on-premise call center agents is a front-and-center topic today. Our industry is nearly six months into the workplace changes brought on by the coronavirus, and we are still adjusting to the current state of things. Many companies managed the sudden shift to work-at-home with few difficulties, while others are still struggling to overcome challenges, particularly with staffing, training, agent engagement, collaboration and attrition.
Magellan Solutions
SEPTEMBER 20, 2020
E-commerce businesses have surged in popularity in recent years. During the pandemic , the role of the e-commerce industry became even more important. However, the customer service experience is different for e-commerce businesses, and this can make or break your business. Fortunately, we can help with that. We compiled these e-commerce customer service best practices to help you deliver excellent customer service.
Velocity Global
SEPTEMBER 25, 2020
For venture capital firms investing in growth-stage technology companies, one of the most effective ways to accelerate a path to market leadership is through international expansion. Doing so compliantly, however, requires extensive due diligence and a strategy to support sustainable growth. As an investor that is dedicated to scaling your portfolio companies (portcos), it’s critical for you to be actively involved in their global growth approach.
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Automation Anywhere
SEPTEMBER 23, 2020
Earlier this year, we partnered with SSON (Shared Services and Outsourcing Network) to run a global survey on the state of intelligent automation. Surveying hundreds of business and automation leaders, we uncovered the main drivers and the latest achievements in automation. One of the most insightful learnings came from the question, “What challenges are you facing in implementing intelligent automation solutions ?
Velocity Global
SEPTEMBER 25, 2020
For venture capital firms, one of the most effective ways to drive the value of your portfolio companies (portcos) is through international expansion. Doing so compliantly, however, requires extensive due diligence and a strategy to support sustainable growth. As an investor that partners with their portcos to build iconic, history-making companies, it’s critical for you to be actively involved in their global growth approach.
Magellan Solutions
SEPTEMBER 24, 2020
Original article: [link] . Are you still managing your inbound call center in-house? At some point, you’ll need to let go of administrative tasks and allot most of your energy and resources on your core business. This is not an act of neglect but rather a smart and efficient way to streamline processes and management within your company. It’s a part of growth, and growth means letting go when things become too heavy to carry.
Velocity Global
SEPTEMBER 25, 2020
Lockdowns due to COVID-19 forced many companies to shift to remote work models, but now some are moving back into the office as governments lift restrictions. JPMorgan recently required senior traders to return to the office , ending months of remote work. Goldman Sachs followed suit by announcing it would return its workforce to offices in rotational shifts.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
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