31 West
SEPTEMBER 22, 2022
For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? A virtual service desk could be the answer.
SPD Load
SEPTEMBER 23, 2022
In the digital age, we no longer want to be patient. Most channels in the customer service sector have a wait time.
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Everest Group
SEPTEMBER 21, 2022
With Metaverse growth expected to surge to US$679 billion by 2030, its influence and possibilities seem endless. But with great power comes great responsibility. Read on to learn why and how organizations must ensure Trust and Safety (T&S) for metaverse to realize its potential. The metaverse’s arrival is inevitable and will, for better or worse, be part of our future lives.
The Global Small Business Blog
SEPTEMBER 22, 2022
©iStock/melitas Dutch social psychologist Geert Hofstede did a pioneering study of cultures across modern nations. One of his big questions is: Why is culture so important? His website says: Do we need to bother about culture? Every visitor of this site has her or his unique personality, history, and interest. At the same time, we share our human nature.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Forrester Digital Transformation
SEPTEMBER 23, 2022
The Linux Foundation’s Open Mainframe Project just finished up their 3rd Summit and first in-person event – hosted in Philadelphia, PA. While the project has been around for about 7 years, accelerating interest in mainframe modernization has stimulated more vendor involvement as well as community participation. The in-person component of the event was small, participants […].
Groove Technology
SEPTEMBER 20, 2022
The market for mobile app development is expanding quickly, particularly in light of COVID-19’s desire for specialized lifestyle and communication apps. However, creating apps for iOS and Android requires two different teams and skill sets. Cross-platform mobile app solutions, like Facebook’s React Native and Google’s Flutter, are the answer to that.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
The Global Small Business Blog
SEPTEMBER 20, 2022
©iStock/nytumbleweeds The nonprofit, state-launched New Mexico Small Business Investment Corp. has a new RBC Impact Fund that will target small businesses with annual revenue up to $7.5 million and less than 500 employees. The loans would be in amounts from $150,000 to $5 million. For small business New Mexico business owners, another $25 million in Small Business Administration loans is now available to New Mexico small businesses unable to secure traditional bank loans.
Forrester Digital Transformation
SEPTEMBER 23, 2022
…and I’m not sad about it. The rise of large language models, and the tools built upon them like DALL-E mini, Stable Diffusion, and others, are being touted as the heralds of a new age of capabilities in AI tools and products. On a micro scale, they are already changing my day-to-day worklife in a […].
Groove Technology
SEPTEMBER 17, 2022
What does SaaS stand for? Have you ever wondered? In the “ Software as a Service ” paradigm of application distribution, cloud service providers host the apps and make them available online to users. Over the past ten years, the use of SaaS has exploded tremendously, primarily outside the IT sector. And now that the cloud has burst (no pun intended), we are at the point where SaaS-aided design (CAD) and PML programs can compete with their on-premise versions!
McKinsey and Company
SEPTEMBER 23, 2022
Every company must establish its own best practices for managing its data. Here are five pitfalls to avoid based on our conversations with experts and early adopters.
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The Global Small Business Blog
SEPTEMBER 19, 2022
©iStock/oleg7799 What's affecting me, my clients, my colleagues and other global small business owners: Michelle Hayward, founder and CEO of Chicago-based Certified B-Corporation Bluedog Design , wins Best Place to Work by Crain's Chicago Business 2022. Second year in a row! Why you should be on TikTok. ( wegg® is.) The global economy, led by the Western world, l ooks pretty broken, does it not ?
Forrester Digital Transformation
SEPTEMBER 22, 2022
Enterprise architecture (EA) is a strategic capability for many Forrester clients. It is essential that EA in all its permutations be results-oriented, pragmatic, and practical to remain relevant. In Forrester’s Enterprise Architecture Award, we look for stories of EA excellence resulting in tangible business and customer results. The Forrester Outcome-Driven Architecture Model rests on a base of […].
Perficient Digital Transformation
SEPTEMBER 22, 2022
“Cloud Native” is the current buzzword that we will hear everywhere in major digital transformation projects currently underway. But what does Cloud Native even mean? Is it worth doing it for your organization? These are questions that pop up when thinking about transforming our workloads in a Cloud Native way. So let us dive in. What is Cloud Native?
McKinsey and Company
SEPTEMBER 23, 2022
The Great Attrition continues, but if companies understand the differences among five common employee personas, they may be able to find and retain talent more effectively.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
The Global Small Business Blog
SEPTEMBER 21, 2022
©iStock/Kar-Tr For Professor Michele Gelfand , it all comes down to culture. As a cross-cultural psychologist, Gelfand is fascinated by social environments and their effects on human behavior, particularly, how strictly people adhere to social norms. In this episode (podcast with full transcript), Michele Gelfand explains why social norms are the glue that keeps cultures together.
Forrester Digital Transformation
SEPTEMBER 21, 2022
Forrester has been a trusted go-to partner for many CIOs across the globe. CIOs have been working with Forrester on various initiatives to build a customer-obsessed organization of the future. Am excited and thrilled to be joining Forrester as a CIO analyst to carry forward this great legacy. Never were CIOs impacted with both external […].
Zinnov
SEPTEMBER 20, 2022
By Rajat Kohli, Partner, Zinnov; Atul Srivastava, Engagement Manager; Suraj Krishnan, Consultant, Zinnov. What do BMW, Volkswagen, Boeing, and construction giant Skanska have in common? They are all leveraging Unity’s creator tools to build their enterprise Metaverse. While the term “Metaverse” is being tossed around often, especially when talking about evolution of social platforms and gaming media possibly with a monetization engine.
Perficient Digital Transformation
SEPTEMBER 21, 2022
An Exciting Opportunity to Hear from Women in Your Industry. Earlier this year a Women in Digital Panel was hosted in honor of International Women’s Day. In this session, topics ranging from career paths to prioritizing the next wave of business strategies to leadership approaches in hybrid work environments were covered. With excitement, Kim Williams-Czopek, Director of Digital Strategy at Perficient and panel moderator, shared that she left this conversation with so many takeaways that were ap
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The Global Small Business Blog
SEPTEMBER 17, 2022
©2022 Laurel J. Delaney. All rights reserved. "The capacity for going overboard is a requisite for a full grown mind." – Dawn Powell.
Forrester Digital Transformation
SEPTEMBER 19, 2022
You want to create inclusive experiences for your customers. You have a diverse and inclusive design team and practice inclusive design. But once you create the experiences you wanted, how do you know if you succeeded in making them truly inclusive?
McKinsey and Company
SEPTEMBER 19, 2022
As software-related vulnerabilities continue to grow, companies must manage their software cyber risks to innovate faster and create safer, more secure digital products.
Perficient Digital Transformation
SEPTEMBER 22, 2022
A Flood of New AI Generation. The last couple of years (2020-2022) have been very interesting for content generated by artificial intelligence (AI) systems. Here in 2022, we’ve seen a multitude of new and interesting projects made available to the public for the first time. Below are some of the AI tools that are now accessible to the public. AI Image Generation AI Text Generation Other AI Tools.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
The Global Small Business Blog
SEPTEMBER 23, 2022
©iStock/Peach_iStock The U.S. Small Business Administration estimates nearly 96% of the world’s consumers live outside the United States, and two-thirds of the world’s purchasing power is held in foreign countries. Yet only 3% of the U.S.’s small businesses export goods or services. For many U.S.-based entrepreneurs and SMBs, this is a blind spot. For SMBs, tapping significant growth opportunities internationally isn't as difficult as it once was.
Forrester Digital Transformation
SEPTEMBER 19, 2022
When we set out to do a Digital Experience Review™ of US and Canada government websites, my colleagues and I started by checking to see which sites were most heavily used and how they’re accessed. I can’t rightly say when the balance tipped in favor of mobile access over desktop, but we’re here now — […].
Hyland
SEPTEMBER 23, 2022
In this piece: As seen at CommuntyLIVE: We’ve got friends in high places. Workin’ 9 to 5 … but what a way to make a living! Music City looks good with CommunityLIVE in it. Walk the line with inspirational presenters. More than 1,400 Hyland customers and guests made their way to Nashville for our annual customer event, CommunityLIVE. We already shared the top 10 stories we loved at CommunityLIVE 2022 , but everyone knows pictures really bring an event to life.
Perficient Digital Transformation
SEPTEMBER 20, 2022
This is the third and final blog in this series, to read the previous blog click, here. In the first post, I urged you to stop using star schema dimensional models because they were obsolete. In the second post, I elaborated on why star schema dimensional models were obsolete using Ralph Kimball’s own reasons for justification of the star schema dimensional model.
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HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Intelligent Management Inc.
SEPTEMBER 22, 2022
If you are a company that has a Hierarchical/Functional mindset, are you a dinosaur? We would say yes and time is running out for such companies in today’s complex scenario. It is also an enormous opportunity for all those companies who decide to abandon flawed thinking and adopt an evolved approach. In today’s post, Dr. Domenico Lepore looks at leading and managing a different kind of organization and the change process it entails.
Forrester Digital Transformation
SEPTEMBER 22, 2022
Get seven actionable tips on how to improve your data storytelling in this preview of the upcoming Data Strategy & Insights event.
McKinsey and Company
SEPTEMBER 22, 2022
Winning EU consumer goods players are reprioritizing channels and markets to drive online sales, shifting to an online-first playbook, and investing in tech and specialist talent.
NoonDalton
SEPTEMBER 19, 2022
Offshoring doesn’t have the greatest reputation. Most company leaders are well aware of the negative connotations associated with offshoring solutions – connotations caused by poor customer experiences, politics, and the press. However, thanks to digital transformation, the work landscape has changed substantially for many companies during the last 20 years.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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