Magellan Solutions

FEBRUARY 12, 2019

Not everyone who ventured into online entrepreneurship is geared to survive — and to succeed. Can e-commerce customer care help them last in the saturated market? Closing sales marks only the start of your real journey with your customer. What happens after the purchase determines whether that relationship will continue in the future or not. The good news: you have the ability to make them coming back for more.

E-Commerce 58

E-Commerce Outsourcing Call Center Global Management Consulting 58

IT Convergence

FEBRUARY 15, 2019

A recent report from Gartner on the top security priorities for 2019 posits that “Nearly all successful attacks on cloud services are the result of customer misconfiguration , mismanagement and mistakes.” This should bring two major issues to the forefront for IT leaders charged with Security and Risk Management.

Risk Management 40

Risk Management Risk Management Management Service 40

Magellan Solutions

FEBRUARY 15, 2019

If entrepreneurs know how to improve customer service in e-commerce, they are setting themselves one step closer to success. For the past years, the e-commerce industry experiences unprecedented growth. In 2017 alone, around 1.66 billion people globally bought goods online or an equivalent of US$2.3 trillion in sales, a Statista report found out. And it’s not slowing down anytime.

E-Commerce 49

E-Commerce Customer Service Service Outsourcing 49

IT Convergence

FEBRUARY 14, 2019

“By 2022, organizations that continuously improve their SaaS ERP will realize 50% more business value through adopting the latest best practices in frequent vendor releases.”. - Gartner.

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Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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