Microsourcing
MARCH 29, 2023
In today's competitive eCommerce landscape, businesses are constantly looking for ways to optimize their operations, improve efficiency, and stay ahead of the competition. One strategy that many eCommerce businesses are turning to is outsourcing. Outsourcing can offer a range of benefits , from cost savings and improved efficiency to access to specialized services and a global talent pool.
Global Expansion
MARCH 27, 2023
Canada is an increasingly popular choice of location for businesses looking to take their operations global. Its $1.9 trillion GDP makes it the ninth-largest economy in the world. The country’s workforce is highly educated and skilled, with over half of Canadian adults having a post-secondary degree or diploma.
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OpenAccess BPO
MARCH 29, 2023
The interactive entertainment industry is one of many booming markets that rely on call center service providers for game development and consumer support needs. The sector has been shaping outsourcing capitals into game dev hubs by sending game-related tasks there. Among those top destinations is the Philippines. The Philippines found its niche in the outsourced […] The post Why Do Gaming Companies Need Outsourcers?
inDinero
MARCH 30, 2023
For startups and growing companies, burn rate can make the difference between thriving for years or closing up shop. It’s a critical metric for any investor who may be thinking of supporting your business. It’s also frequently misunderstood and underestimated by those who should pay attention to it most. Here’s what you need to know about burn rates, including what they are and why they matter — and how to calculate yours and determine if it’s where it should be.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Global Expansion
MARCH 30, 2023
Businesses considering expanding into foreign markets are more likely to succeed if they can hire talent in their target countries. To be successful, one of the major factors employers must consider is the extent and complexity of global human resource (HR) management. For many companies, handling international HR in-house isn’t a viable option. It could be because of the increased workload, the regulatory requirements of international recruitment, time zone differences, logistical concerns, or
Forrester Digital Transformation
MARCH 31, 2023
We’re excited to announce the finalists for the inaugural Customer-Obsessed Enterprise Award for APAC. Each finalist impressed us with their clear CX visions, sophisticated measurement architectures, and ability to align their organisations.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
31 West
MARCH 28, 2023
Choosing between Office 365 and Google Workspace is pretty overwhelming, as each software has a competitive pricing model and a set of robust features. Google Workspace allows a seamless transition to a digital business structure with its smart collaboration tools. Office 365, on the other hand, is famous for its automation capabilities and a wide array of cloud-based applications that simplify your hectic business tasks.
McKinsey and Company
MARCH 27, 2023
The space sector is at an inflection point similar to what commercial air travel experienced after World War II and the internet saw in the 1990s. Is your company ready to capture the opportunity?
Forrester Digital Transformation
MARCH 28, 2023
Typically, security is late to the game with technology innovation. Before we get to see innovative technology, we have to wait for it to matter to security. This time, however, is different.
The Global Small Business Blog
MARCH 31, 2023
©iStock/AvigatorPhotographer Eswar Prasad, a professor of trade policy at Cornell University’s Dyson School and the author of, most recently, The Future of Money, pens an essay for Foreign Policy on how the world will regret its retreat from globalization. As countries retreat from globalization and begin to look increasingly inward, there could be wide-ranging implications for both economic and geopolitical stability.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Groove Technology
MARCH 29, 2023
Introduction In today’s rapidly evolving digital landscape, businesses must continually innovate to stay competitive. A major challenge faced by many organizations is the integration of their legacy systems with modern technologies to maximize efficiency and cost savings. MuleSoft offers an excellent solution for addressing these challenges through its comprehensive integration platform.
Redial
MARCH 27, 2023
Have you ever felt peace after receiving a direct and transparent message? From the beginnings of times, “communication” has been a key piece in the function of every day-to-day activity of all individuals. Why is it sometimes so hard to communicate clearly? Why does not having a clear communication create confusion and chaos? Our focus today will be communication between the BPO industry and the client, taking into consideration the Client Experience Executive role.
Forrester Digital Transformation
MARCH 29, 2023
This morning I sat at the feet of HP CEO Enrique Lores as he kicked off HP’s Amplify Partner Conference and welcomed attendees to the two-day event here in Chicago.
The Global Small Business Blog
MARCH 28, 2023
©iStock/heckmannoleg Because she couldn’t find a mascara product that fit the bill for quality or safety, Paige DeAngelo created her own. And now that mascara — and her waste-free mascara story — just might be taking her around the world. In early May, the Drexel senior will be one of 18 young people worldwide to compete in the Global Student Entrepreneur Awards (GSEA) virtual semifinals.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
McKinsey and Company
MARCH 29, 2023
The risk and ambiguity inherent in innovation can make employees shy away from it. Creating an innovation culture where risk-taking is embraced must start at the top.
Perficient Digital Transformation
MARCH 30, 2023
Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. The “cloud” refers to a global network of servers, each with a unique function, that works in tandem to enable users to access files stored within from any approved device. The computing and storage of cloud data occur in a data center, rather than on a locally sourced device.
Forrester Digital Transformation
MARCH 31, 2023
Customer obsession starts with deeply understanding your customers’ needs and flows through to aligning your business operations to serve them profitably.
The Global Small Business Blog
MARCH 30, 2023
©iStock/Robert Way The Jack Ma-founded conglomerate, which includes Alibaba , said on Tuesday, March 28, 2023 it was planning to split into six units and explore fundraisings or listings for most of them, marking the biggest restructuring in its 24-year history. This might be a signal that Beijing’s regulatory crackdown on corporates is ending, propelling the conglomerate's shares higher and boosting investor confidence in prospects for Chinese tech firms.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
McKinsey and Company
MARCH 27, 2023
AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive experiences that drive customer engagement.
Perficient Digital Transformation
MARCH 29, 2023
It’s a story as old as time. You work hard to build a great site. You have all the right properties – with descriptive names – that the content authors recognize, and know how to use. Everything is going according to plan. The site is good. Life is good. The client is happy. Then BAM! A property requirement change comes along. You go in and make the change and everything is great again, except the zombie property apocalypse has just started, and they are coming after your conte
Forrester Digital Transformation
MARCH 28, 2023
The banking crisis will send ripples through the tech industry and budgets, which have already been weakened by layoffs in the first quarter of 2023.
The Global Small Business Blog
MARCH 27, 2023
©iStock/fizkes What's affecting me, my clients, my colleagues and other global small business owners: Leading UK sofa, beds and furniture brand Loaf has launched a major new advertising campaign, positioning loafing as a desirable pursuit, and encouraging people to really take their loafing seriously. Mindshare , driving good global growth for clients.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Raya Contact Center
MARCH 29, 2023
Customer happiness. We all want it but how do we get it, maintain it, and grow it? Customer experience and digital transformation are key differentiators that can make or break a business. As a leading CX provider, we knew that by creating a highly effective CX and DX strategy we would be able to achieve high levels of client and customer happiness.
Perficient Digital Transformation
MARCH 27, 2023
We recently announced that two of our colleagues were recognized by Consulting Magazine for Excellence in Leadership as part of the 2023 Women Leaders in Technology Awards. This award honors Erin Rushman and Kim Williams-Czopek for demonstrating leadership, bringing value across the business, and making an impact as female leaders. Perficient is excited to congratulate Erin and Kim on their incredible accomplishments.
Forrester Digital Transformation
MARCH 30, 2023
Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year. This is, of course, quite the acquisition! Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked.
The Global Small Business Blog
MARCH 25, 2023
©2023 Laurel J. Delaney. All rights reserved. "Chicago is constantly auditioning for the world, determined that one day, on the streets of Barcelona, in Berlin's cabarets, in the coffee shops of Istanbul, people will know and love us in our multidimensional glory, dream of us the way they dream of San Francisco and New York.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Raya Contact Center
MARCH 29, 2023
Customer happiness. We all want it but how do we get it, maintain it, and grow it? Customer experience and digital transformation are key differentiators that can make or break a business. As a leading CX provider, we knew that by creating a highly effective CX and DX strategy we would be able to achieve high levels of client and customer happiness.
Perficient Digital Transformation
MARCH 31, 2023
In my recent post , I discussed Microsoft’s recent announcement of Microsoft 365 Copilot. From your inbox to customer interactions, this approach to Generative AI is meant to be a game changer for businesses. Copilot creates a new knowledge model for every organization to harness the massive reservoir of data and insights that lies largely inaccessible and untapped today.
Forrester Digital Transformation
MARCH 30, 2023
BRAND ENERGY REBOOT In 2017, we introduced a seminal approach to understanding a brand’s performance: Forrester’s Brand Energy framework. Based on a survey of 4,436 US online adults, we combined iterative data-mining techniques and structured equation modeling to test millions (yes, millions!) of models that mapped perception of brand strength to business outcomes.
The Hackett Group
MARCH 29, 2023
Hackett Excelleration Matrix Concludes that Modern Customer-to-Cash Receivables Platforms Deliver Superior Value Realization MIAMI & LONDON, March 29, 2023 – Modern customer-to-cash (C2C) receivables platforms deliver superior value realization and return on investment when compared to legacy applications, according to new Market Intelligence Service research from The Hackett Group , Inc.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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