Intelligent Sourcing
MARCH 5, 2025
By Phil Tomlinson, SVP of Global Offerings for TaskUs The Business Process Outsourcing (BPO) industry faces a turning point sparked by slowing growth, increasing specialization, the rise of GenAI, and […] The post BPOs Next Chapter: How AI, Specialized Solutions, and Partnerships are Leading the Way appeared first on Intelligent Sourcing.
The Global Small Business Blog
MARCH 4, 2025
iStock/wildpixel Tariffs disrupt trade between countries by raising taxes on imported goods, and those new costs are often passed on to consumers through higher prices. Tariffs are considered by many economists a political cudgel sometimes used in a trade war and not an efficient framework for international trade. Trump is set to go ahead with tariffs on Americas biggest trading partners on Tuesday, 3/4/25 imposing 25% tariffs on goods from Canada and Mexico.
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The Global Small Business Blog
MARCH 6, 2025
iStock/Tippapatt The Knauss School of Business course International Management Consulting was designed with one specific goal in mind: give students real-world international business experience right from home. How? By working with San Diego-based businesses that are expanding into global markets. The course was uniquely created in response to the challenges of global mobility during the pandemic, and offers an immersive, hands-on experience with actual clients, company data and global industry
Influx
MARCH 5, 2025
Customer experience (CX) is no longer just a departmentits the backbone of high-growth companies. Studies show that 86% of buyers are willing to pay more for a better customer experience, and high-performing CX teams can increase revenue by up to 15%.* Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue, brand perception, and customer loyalty.
Advertiser: Paycor
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
Offshore India Data Entry
MARCH 5, 2025
Thinking about outsourcing your business operations? You are not alone. Businesses around the world are looking to India for cost-effective and top-notch business process outsourcing (BPO) services. But, as there are plenty of BPO services available, choosing one of the leading BPO companies in India 2025 is challenging. India has become the global powerhouse for outsourcing, thanks to its skilled workforce, state-of-the-art technology, and cost advantages.
Groove Technology
MARCH 7, 2025
By Ali Nguyen, Senior Software Engineer at Groove Technology As a software developer, I used to believe that my job was all about solving complex technical problems. I thought that if I could write efficient code, design scalable systems, and troubleshoot issues quickly, I was doing everything right. But I soon realized something crucialif I couldnt clearly explain my solutions to non-technical stakeholders, my technical skills alone werent enough.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Everest Group
MARCH 7, 2025
The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. But beneath the surface of this technological marvel lies an uncomfortable truth Artificial Intelligence (AI) is devouring energy, straining water resources, and leaving behind a mounting carbon footprint that can no longer be ignored.
Premier BPO
MARCH 6, 2025
The enterprise software space is witnessing a battle in the making as Salesforce and ServiceNow expand aggressively into each others territories. Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. This rivalry underscores a broader trend: businesses are demanding unified platforms to break down silos and enhance customer experiences. 1 While these giants battle
Perficient Digital Transformation
MARCH 6, 2025
Perficient is a recognized leader in artificial intelligence solutions, especially as it relates to generative AI, empowering enterprises to accelerate AI adoption, and transform operations. With deep expertise across Google , Adobe , Salesforce , Microsoft , and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries.
The Global Small Business Blog
MARCH 1, 2025
2025 Laurel J. Delaney. All rights reserved. "Sunshine is delicious, rain is refreshing, wind braces us up, snow is exhilarating; there is really no such thing as bad weather, only different kinds of good weather.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Everest Group
MARCH 6, 2025
Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their suppliers. The latest Everest Group survey, “Mapping the Next: Key Priorities for 2025” (Exhibit 1), reveals widespread dissatisfaction with both the quality of services and
Premier BPO
MARCH 6, 2025
The recent announcement of Mitels Chapter 11 bankruptcy filing has raised concerns across the enterprise communications landscape. Once a prominent player in the Unified Communications (UC) and Contact Center (CC) markets, Mitel’s struggles with debt, failed acquisitions, and market saturation (alternatives abound) have brought it to a critical juncture.
McKinsey & Company
MARCH 5, 2025
In this ever-evolving region, 18 arenas of competition will present challenges and opportunities that determine the future of New York.
inDinero
MARCH 6, 2025
Most SBA loans are for businesses that have been operating for a while, but new businesses still have options. This guide will cover loan types, qualification requirements for founders, and other financing options available to startups. Were a Y Combinator backed accounting, tax, and CFO advisory firm that has helped dozens of startups over the years.
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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
Everest Group
MARCH 7, 2025
Join Everest Group experts Amy Fong and Prateek Gupta for an insightful session on the commercial implications of generative AI in sourcing. Generative AI is rapidly transforming IT and BPO services, reshaping cost structures, workforce dynamics, and contracting strategies. As service providers integrate AI-driven solutions, sourcing professionals must adapt to new pricing models and evolving contract terms to maximize value while mitigating risks.
Perficient Digital Transformation
MARCH 6, 2025
Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. In today’s fast-paced world, customers expect quick and efficient service, especially when it comes to their healthcare needs. Pharmacies can enhance their customer service by adopting Universal Design principles and incorporating live chat and FAQs into their services.
Metasource
MARCH 6, 2025
According to Harvard Business Review , 87% of surveyed businesses feel that companies that fail to make HR compliance a priority face significant risk. Thats why many human resources departments are prioritizing compliance and adopting tools that effectively minimize risk. One of the best tools? Secure document management software that automates HR workflows.
Capgemini
MARCH 6, 2025
The journey to better Rail infrastructure management passes via digitalization Capgemini Engineering 2 Dec 2022 Digitalization of asset monitoring and processes key for Artificial Intelligence Facebook Twitter Linkedin As reported by the International Energy Agency in 2019, and Statista in 2022, the global demand for urban and mainline rail will grow in the coming years due to urbanization, attention on environmental impact, and an increasing population.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
Everest Group
MARCH 6, 2025
Artificial Intelligence is revolutionizing the biopharma industry, driving efficiencies, innovation, and smarter decision-making. From drug discovery to patient engagement, AI-powered solutions are reshaping the healthcare landscape.
Perficient Digital Transformation
MARCH 6, 2025
Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. Ensuring that pharmacies are accessible to everyone is not just a matter of good customer service; it is also a legal requirement. Universal Design principles help pharmacies meet these legal requirements by creating environments that are usable by all people, regardless of their abilities.
Influx
MARCH 5, 2025
Customer experience (CX) is no longer just a departmentits the backbone of high-growth companies. Studies show that 86% of buyers are willing to pay more for a better customer experience, and high-performing CX teams can increase revenue by up to 15%.* Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue , brand perception, and customer loyalty.
Capgemini
MARCH 6, 2025
Exploring new railway technology strategy “Or why I prefer those Black Angus in my sandwich” Capgemini 20 Sept 2024 Facebook Linkedin In anticipation of the forthcoming InnoTrans 2024 event in Berlin, Michael Davis and Vijay Anand Sundaresan from Capgemini Engineering, working with Rishi Raj Maulick from Qualcomm Technologies, Inc., outline the keys to successful technology strategy for the railway industry.
Advertiser: Paycor
Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.
Everest Group
MARCH 6, 2025
The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations. While real-time payments adoption accelerates across global markets, the core needs of traditional buyers (e.g., issuing banks, acquiring banks, card networks) remains central to the Payments BPS growth story.
Perficient Digital Transformation
MARCH 6, 2025
Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. In the realm of healthcare, effective communication and transparency are paramount. Pharmacies, as essential healthcare providers, must ensure that their services are accessible to all customers, regardless of their abilities.
McKinsey & Company
MARCH 6, 2025
The world needs better residential solutions for the aging. Three innovations may hold the key to truly golden years.
AS White Global
MARCH 5, 2025
From wellness initiatives and expanding our connections to welcoming the Lunar New Year and honouring women, ASW is committed to keeping our people healthy, happy, and highly engaged whilst ensuring our continued growth. YOGA AT WORK We began 2025 by prioritising employee well-being with on-site yoga workshops. These sessions focused on improving posture and relieving tension.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Everest Group
MARCH 7, 2025
Join us for an exclusive LinkedIn Live discussion with Everest Group’s Partner, David Rickard , and Practice Director, Chhandak Biswas, alongside other industry experts. They’ll share deep insights and real-world strategies to help you stay competitive in an AI-driven market. As expectations soar, organizations must deliver seamless, personalized, and cost-effective experiences.
Perficient Digital Transformation
MARCH 6, 2025
Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. Pharmacies play a crucial role in the healthcare system, providing essential services to individuals from all walks of life. Embracing Universal Design principles in pharmacies not only enhances customer service but also aligns with the broader concept of social responsibility.
McKinsey & Company
MARCH 7, 2025
US consumers have become more active in their healthcare decisions and are seeking engagement from healthcare organizations. Addressing these trends can improve healthcare businesses results.
Influx
MARCH 7, 2025
Customer service automation has always been the dream scenario for founders and operators, but its a game of tradeoffs. You usually either get fast and cheap OR personalized and human only very rarely can you achieve both. Enter 2025, and AI agents are rewriting the rules of CX. Again. From the big AI and help desk players with deep pockets to scrappy startups pushing the boundaries, the AI chatbot market is overflowing with solutions that claim theyll solve customer service forever.
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The BPO game has changed. This is your playbook to crush the competition and lead the charge. Scale smarter, secure compliance like a pro, and become the BPO partner clients can’t live without. Download this new playbook to learn 7 winning strategies to transform your BPO: Automation becomes the ultimate advantage Leveraging remote and hybrid work as strategic advantages Data privacy and compliance as the ultimate differentiators Going beyond vendor status to become an indispensable strategic al
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