31 West

AUGUST 29, 2022

Are you one of the many CEOs struggling to focus on the core and crust of your business as your plate is always full of frustratingly recurring surface issues? Take a deep breath! We are here with a solution you can never turn a blind eye to, that manna is nothing but the Managed Service Providers. We have clustered up the top ten benefits (though it was intensely hard to ignore the rest of the million benefits) of a managed service provider , give it a quick read to build your business’s founda

Managed Services 130

Managed Services Management Service Cybersecurity 130

Simplr

AUGUST 31, 2022

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. Having control over customer experience means that what happens there impacts everything—Net Promoter Scores / reviews, sales, revenues, even the very ability of the company to compete!

Call Center 98

Call Center BPO Offshoring Outsourcing 98

Forrester Digital Transformation

AUGUST 31, 2022

CMOs at companies that employ or plan to employ a product-led growth (PLG) strategy have a unique opportunity to use their team’s competencies to accelerate company growth. Dispelling the seven common PLG fallacies will both help the company scale faster and create trust in the marketing function to support it.

Marketing 49

Marketing 49

Provana

AUGUST 30, 2022

Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here

Analytics 187

Analytics Call Center 187

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

comeMakeit

AUGUST 30, 2022

The past two years have been very tough not just for individuals but also for businesses. Along with their employees and customers, businesses should also thank technologies, those who developed them, and the entire digital ecosystem that helped everyone work better. From working from the office to working remotely to working in a hybrid model, our workspaces have evolved quite a lot in the past 2 years.

Collaborations 98

Collaborations Software Engineering Management 98

The Global Small Business Blog

SEPTEMBER 1, 2022

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231

McKinsey and Company

AUGUST 28, 2022

Africa’s fintech industry is coming of age. In the face of political and economic challenges and a global pandemic, fintech on the continent is booming. Here’s what comes next.

Service 142

Service 142

Groove Technology

AUGUST 30, 2022

Software outsourcing has been popular for a while. Because of the advantages that outsourcing has brought to multinational corporations, it has never gone out of style. Businesses start to experience internal development issues, delivery delays, untested apps, bugs and defects, slower growth, and various other comparable issues, which necessitate the necessity for outsourcing services.

Software 130

Software Outsourcing Collaborations Out-Tasking 130

The Global Small Business Blog

AUGUST 30, 2022

©iStock/viavado What's driving port congestion? As C.H. Robinson says: Right now, many retailers have a backlog of inventory in their warehouses, and frankly do not have room for more. While that, in part, explains why retail peak season will look very different this year, it does not explain why relief is not being felt at the ports. Even if we experience a late or mild peak of imports later this year or no peak at all, port challenges won’t be going away anytime soon.

Retail 213

Retail 213

Forrester Digital Transformation

SEPTEMBER 2, 2022

What’s within an employee chat? More than emojis. Employee communications via chat, voice calls, and videoconferencing can include customers’ personal information, insights about business operations, or other highly sensitive material. Consumer apps aren’t suited for such purposes. They lack enterprise controls for management and compliance, have privacy policies and terms of use that can change […].

Management 49

Management Cybersecurity 49

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

31 West

AUGUST 29, 2022

40% of customer service leaders say that their company views customer service as an expense instead of a driver for growth, an increase of almost 25% in one year alone. This is because there are a number of brain-eating issues recur in IT help desks which usually seem trivial but solutions for them are not easily discoverable. So, IT help desk problems and solutions have become the core concern now a days for industry leaders as they make the services highly expensive but at the same time inevit

Customer Service 130

Customer Service Accounting Service Customer Support 130

McKinsey and Company

AUGUST 29, 2022

Today’s challenging environment requires business leaders to hone their edge in three critical areas: insights, commitment, and execution.

Finance 129

Finance 129

The Global Small Business Blog

AUGUST 31, 2022

©iStock/Kevin Brine Walmart is recruiting Canada-based sellers to join its flagship U.S. Marketplace and serve a growing base of more than 120 million loyal online shoppers each month. Entrepreneurs and e-commerce sellers interested in being among the first to explore the opportunity can sign up for the Virtual Walmart Global Seller Summit - Canada on Sept. 8.

E-Commerce 208

E-Commerce Service 208

Forrester Digital Transformation

AUGUST 31, 2022

Fresh off a yearlong beta test, DuckDuckGo moved its email protection service into an open beta. The service works across iOS and Android; browser extensions for Edge, Chrome, Firefox, and Brave; and DuckDuckGo for Mac. The service blocks trackers in emails, reducing the amount and type of data emails can send to third parties (like […].

Service 49

Service Cybersecurity Marketing 49

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Perficient Digital Transformation

SEPTEMBER 2, 2022

In this article, I am going to explain how we can create data source parameters in Power BI. If you have different environments like Development, QA (UAT), and Production, and you want to check your reports on those environments without spending too much time changing the data sources. So, that time you need to create a data source parameter to toggle between those data sources.

Sourcing 113

Sourcing Management Service 113

McKinsey and Company

AUGUST 29, 2022

The stage is set for a manufacturing resurgence in the United States. Can the country’s producers make it happen?

Manufacturing 116

Manufacturing 116

The Global Small Business Blog

SEPTEMBER 2, 2022

©iStock/metamorworks Small and medium sized businesses around the world are leveraging social media and digital tools as a way to connect with their customers worldwide, according to a new survey from Ipsos. The online survey focused on how these businesses use digital tools, such as personalized online advertising, to carry out their business operations.

Marketing 193

Marketing Management 193

Forrester Digital Transformation

AUGUST 29, 2022

To thrive in a turbulent year, B2B marketing leaders will need to spend strategically. Taking cues from fast-growing companies can help.

Marketing 246

Marketing 246

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Perficient Digital Transformation

AUGUST 31, 2022

Our very own Kim Williams- Czopek (General Manager, Commerce) sat down with Gary Schoch, (VP of Global GTM Software Leader Consumer Experience Portfolio at HCL Software) and other panelists at the HCL Commerce Global Summit 2022 to discuss customer experience, data, and omnichannel. You can watch the full conversation here. Changes in Consumer Behavior and Its Effects on Omnichannel.

E-Commerce 111

E-Commerce Analytics Research Software 111

McKinsey and Company

SEPTEMBER 2, 2022

When it comes to job performance, unconscious bias can be more harmful than explicit discrimination—and everyone at work suffers for it.

Jobbing 114

Jobbing 114

Globalization Partners

SEPTEMBER 2, 2022

Although Australia is in the enviable position of experiencing its lowest unemployment rate since the 1970s, there are dark clouds on the horizon. While the high level of worker participation and rapid economic growth are all positive factors, the difficulty in sourcing and retaining top talent is an ongoing challenge for Australia-based tech companies.

Out-Tasking 98

Out-Tasking Government Analytics Marketing 98

Forrester Digital Transformation

AUGUST 29, 2022

By investing in audience-centric practices, portfolio marketers can help their organizations be more efficient and effective, despite economic uncertainty.

Marketing 246

Marketing Efficiency 246

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

Perficient Digital Transformation

SEPTEMBER 1, 2022

What does your current technology stack look like within your company, and do you utilize the most optimal technology to support your content & commerce approach? These questions are important, and they must be considered to create successful customer experiences. As a manufacturer, you must realize that your technology stack is crucial to promoting your content & commerce strategy.

Order Management 111

Order Management Manufacturing Management 111

McKinsey and Company

AUGUST 31, 2022

Providing the kind of experience and skill building that augments human capital can open up a much broader pool of candidates.

Human Resources 114

Human Resources 114

Hyland

SEPTEMBER 1, 2022

In this piece: What is cloud migration? 7 benefits of cloud migration. Cloud migration considerations. Checklist for migrating content to the cloud. What’s your cloud migration plan? The predicted rapid acceleration of cloud migration and adoption has come to fruition. Already gaining momentum before 2020, the enthusiasm for cloud computing increased during and following the COVID-19 pandemic.

Healthcare 98

Healthcare Software Flexibility Right-Sizing 98

Forrester Digital Transformation

AUGUST 29, 2022

Data-driven, actionable insights will be critical for weathering economic turbulence. Providing these insights ranks high among marketing operations teams’ priorities in the year ahead.

Marketing 246

Marketing Research 246

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

V-Soft Consulting

AUGUST 31, 2022

This month we are spotlighting Account Manager, Anisa Hussain, a loving mother and wife, adventurous traveler, and key member of V-Soft's RAD team. She has been with V-Soft since March 2021 and, with prior experience in recruiting, has a strong passion for seeking out amazing new talent. Her knack for crushing goals and encouraging those around her makes Anisa the embodiment of everything V-Soft is all about.

Accounting 98

Accounting Management 98

McKinsey and Company

SEPTEMBER 2, 2022

What does the future of work look like in Asia? How can leaders adapt to accommodate their employees’ wants and needs, attract new talent, and still ensure productivity?

106

106

Simplr

AUGUST 31, 2022

All businesses suffer customer attrition. But what is a healthy rate for you? And how do you stack up against others in your industry regarding this metric? What is a good customer attrition rate? The obvious answer is zero. But that’s impossible (despite what your CFO might think). Every company loses customers over time. It’s a business fact of life.

Retail 98

Retail Banking Insurance Call Center 98

Forrester Digital Transformation

SEPTEMBER 1, 2022

Who am I? Even though I was born in a small town in the northern part of India, I have spent most of my life in the glorious city of Mumbai where I earned my degree in mechanical engineering. Dancing on the high beats of Bollywood music rejuvenates me! I moved to the United States […].

Government 246

Government Management Engineering Supply Chain Management 246

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.