31 West

AUGUST 29, 2022

Are you one of the many CEOs struggling to focus on the core and crust of your business as your plate is always full of frustratingly recurring surface issues? Take a deep breath! We are here with a solution you can never turn a blind eye to, that manna is nothing but the Managed Service Providers. We have clustered up the top ten benefits (though it was intensely hard to ignore the rest of the million benefits) of a managed service provider , give it a quick read to build your business’s founda

Managed Services 130

Managed Services Management Service Cybersecurity 130

Simplr

AUGUST 31, 2022

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. Having control over customer experience means that what happens there impacts everything—Net Promoter Scores / reviews, sales, revenues, even the very ability of the company to compete!

Call Center 98

Call Center BPO Offshoring Outsourcing 98

Forrester Digital Transformation

AUGUST 31, 2022

CMOs at companies that employ or plan to employ a product-led growth (PLG) strategy have a unique opportunity to use their team’s competencies to accelerate company growth. Dispelling the seven common PLG fallacies will both help the company scale faster and create trust in the marketing function to support it.

Marketing 49

Marketing 49

Provana

AUGUST 30, 2022

Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here

Analytics 187

Analytics Call Center 187

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

comeMakeit

AUGUST 30, 2022

The past two years have been very tough not just for individuals but also for businesses. Along with their employees and customers, businesses should also thank technologies, those who developed them, and the entire digital ecosystem that helped everyone work better. From working from the office to working remotely to working in a hybrid model, our workspaces have evolved quite a lot in the past 2 years.

Collaborations 98

Collaborations Software Engineering Management 98

The Global Small Business Blog

AUGUST 30, 2022

©iStock/viavado What's driving port congestion? As C.H. Robinson says: Right now, many retailers have a backlog of inventory in their warehouses, and frankly do not have room for more. While that, in part, explains why retail peak season will look very different this year, it does not explain why relief is not being felt at the ports. Even if we experience a late or mild peak of imports later this year or no peak at all, port challenges won’t be going away anytime soon.

Retail 204

Retail 204

Provana

AUGUST 30, 2022

With call recording and call center monitoring in place, you can identify areas where your teams are doing well and where you need improvement

Call Center 166

Call Center 166

Groove Technology

AUGUST 30, 2022

Software outsourcing has been popular for a while. Because of the advantages that outsourcing has brought to multinational corporations, it has never gone out of style. Businesses start to experience internal development issues, delivery delays, untested apps, bugs and defects, slower growth, and various other comparable issues, which necessitate the necessity for outsourcing services.

Software 130

Software Outsourcing Collaborations Out-Tasking 130

The Global Small Business Blog

AUGUST 31, 2022

©iStock/Kevin Brine Walmart is recruiting Canada-based sellers to join its flagship U.S. Marketplace and serve a growing base of more than 120 million loyal online shoppers each month. Entrepreneurs and e-commerce sellers interested in being among the first to explore the opportunity can sign up for the Virtual Walmart Global Seller Summit - Canada on Sept. 8.

E-Commerce 198

E-Commerce Service 198

Forrester Digital Transformation

SEPTEMBER 1, 2022

Who am I? Even though I was born in a small town in the northern part of India, I have spent most of my life in the glorious city of Mumbai where I earned my degree in mechanical engineering. Dancing on the high beats of Bollywood music rejuvenates me! I moved to the United States […].

Government 246

Government Management Engineering Supply Chain Management 246

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

31 West

AUGUST 29, 2022

40% of customer service leaders say that their company views customer service as an expense instead of a driver for growth, an increase of almost 25% in one year alone. This is because there are a number of brain-eating issues recur in IT help desks which usually seem trivial but solutions for them are not easily discoverable. So, IT help desk problems and solutions have become the core concern now a days for industry leaders as they make the services highly expensive but at the same time inevit

Customer Service 130

Customer Service Accounting Service Customer Support 130

McKinsey and Company

AUGUST 28, 2022

Africa’s fintech industry is coming of age. In the face of political and economic challenges and a global pandemic, fintech on the continent is booming. Here’s what comes next.

Service 142

Service 142

The Global Small Business Blog

SEPTEMBER 2, 2022

©iStock/metamorworks Small and medium sized businesses around the world are leveraging social media and digital tools as a way to connect with their customers worldwide, according to a new survey from Ipsos. The online survey focused on how these businesses use digital tools, such as personalized online advertising, to carry out their business operations.

Marketing 184

Marketing Management 184

Forrester Digital Transformation

SEPTEMBER 1, 2022

Competencies, culture, and compensation — find out where you should invest your sales enablement budget in the year ahead with our new report, Planning Guide 2023: Sales Enablement.

Sales 246

Sales Service 246

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Perficient Digital Transformation

SEPTEMBER 2, 2022

In this article, I am going to explain how we can create data source parameters in Power BI. If you have different environments like Development, QA (UAT), and Production, and you want to check your reports on those environments without spending too much time changing the data sources. So, that time you need to create a data source parameter to toggle between those data sources.

Sourcing 113

Sourcing Management Service 113

McKinsey and Company

AUGUST 29, 2022

Today’s challenging environment requires business leaders to hone their edge in three critical areas: insights, commitment, and execution.

Finance 129

Finance 129

The Global Small Business Blog

SEPTEMBER 1, 2022

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Forrester Digital Transformation

AUGUST 30, 2022

Tech Execs: It Is Time To Take The Lead, Break Boundaries & Build The Future In today’s turbulent social and economic times, more is expected of business executives than ever before. But according to our research, most organizations have yet to unlock the full potential of technology. In fact, only 20% of organizations are currently […].

Research 246

Research 246

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Perficient Digital Transformation

AUGUST 31, 2022

Our very own Kim Williams- Czopek (General Manager, Commerce) sat down with Gary Schoch, (VP of Global GTM Software Leader Consumer Experience Portfolio at HCL Software) and other panelists at the HCL Commerce Global Summit 2022 to discuss customer experience, data, and omnichannel. You can watch the full conversation here. Changes in Consumer Behavior and Its Effects on Omnichannel.

E-Commerce 111

E-Commerce Analytics Research Software 111

McKinsey and Company

SEPTEMBER 2, 2022

What does the future of work look like in Asia? How can leaders adapt to accommodate their employees’ wants and needs, attract new talent, and still ensure productivity?

106

106

Globalization Partners

SEPTEMBER 2, 2022

Although Australia is in the enviable position of experiencing its lowest unemployment rate since the 1970s, there are dark clouds on the horizon. While the high level of worker participation and rapid economic growth are all positive factors, the difficulty in sourcing and retaining top talent is an ongoing challenge for Australia-based tech companies.

Out-Tasking 98

Out-Tasking Government Analytics Marketing 98

Forrester Digital Transformation

SEPTEMBER 1, 2022

Marketers and technology vendors alike are rethinking approaches to engagement and enablement in response to the consumer-like behaviors of B2B buyers, heightened expectations for digital experiences, and the demands of a modernized workforce. The ability to automate conversational interactions using chatbots and virtual assistants (VAs) is one of many business requirements for organizations looking to […].

Automation 245

Automation Marketing 245

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Perficient Digital Transformation

SEPTEMBER 1, 2022

What does your current technology stack look like within your company, and do you utilize the most optimal technology to support your content & commerce approach? These questions are important, and they must be considered to create successful customer experiences. As a manufacturer, you must realize that your technology stack is crucial to promoting your content & commerce strategy.

Order Management 111

Order Management Manufacturing Management 111

McKinsey and Company

AUGUST 30, 2022

Thrive Global Founder and CEO Arianna Huffington was attuned to the deleterious effects of burnout culture long before COVID-19 struck—and she’s on a mission to stamp it out.

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Hyland

SEPTEMBER 1, 2022

In this piece: What is cloud migration? 7 benefits of cloud migration. Cloud migration considerations. Checklist for migrating content to the cloud. What’s your cloud migration plan? The predicted rapid acceleration of cloud migration and adoption has come to fruition. Already gaining momentum before 2020, the enthusiasm for cloud computing increased during and following the COVID-19 pandemic.

Healthcare 98

Healthcare Software Flexibility Right-Sizing 98

Forrester Digital Transformation

SEPTEMBER 1, 2022

Tell Us About Yourself I was born in Amman, Jordan. Some weeks after, my family relocated to the United States and settled in the Midwest. My childhood took me from Minneapolis to Milwaukee and eventually to the south suburbs of Chicago, where I currently reside. How Did You Get Interested in Data and Analytics? Growing […].

Analytics 244

Analytics 244

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

V-Soft Consulting

AUGUST 31, 2022

This month we are spotlighting Account Manager, Anisa Hussain, a loving mother and wife, adventurous traveler, and key member of V-Soft's RAD team. She has been with V-Soft since March 2021 and, with prior experience in recruiting, has a strong passion for seeking out amazing new talent. Her knack for crushing goals and encouraging those around her makes Anisa the embodiment of everything V-Soft is all about.

Accounting 98

Accounting Management 98

McKinsey and Company

SEPTEMBER 2, 2022

When it comes to job performance, unconscious bias can be more harmful than explicit discrimination—and everyone at work suffers for it.

Jobbing 114

Jobbing 114

Simplr

AUGUST 31, 2022

All businesses suffer customer attrition. But what is a healthy rate for you? And how do you stack up against others in your industry regarding this metric? What is a good customer attrition rate? The obvious answer is zero. But that’s impossible (despite what your CFO might think). Every company loses customers over time. It’s a business fact of life.

Retail 98

Retail Banking Insurance Call Center 98

Forrester Digital Transformation

SEPTEMBER 1, 2022

Experience from past economic slumps indicates that B2B sales leaders’ budget plans must balance essential strategic investments with “quick win” tactical investments.

Sales 243

Sales 243

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.