Sat.Oct 23, 2021 - Fri.Oct 29, 2021

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The Three Principles of Sustainable Transformation

Forrester Digital Transformation

Becoming an environmentally, socially, and economically sustainable business demands a profound and fundamental change. Like digital transformation before it, you can’t just bolt it on. Traditional firms willing to start their multiyear transformation journey toward sustainability must embrace the three principles of sustainable transformation.

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Do You Need to Think Small To Succeed?

The Global Small Business Blog

©iStock/wildpixel No way! After all, this blog is about going big and going big involves going global. Executive creative director of IMA Simon Long says: “Long ideas start to shape marketing post Covid-19. Seeing the world as consumers do, they don’t just last – they live. Designed to successfully balance short-term demands with long-term strategies.

Design 218
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Solving the net-zero equation: Nine requirements for a more orderly transition

McKinsey and Company

Net-zero commitments are rising, but the net-zero equation is not yet solved. This can only change if nine interdependent requirements are met with singular resolve, unity, and ingenuity.

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Improve the Agent Desktop with Automation

Automation Anywhere

With the advent of the pandemic, more people started shopping and conducting business online from the comfort and safety of their homes. That shift has increased the importance of contact centers as the new face of business. Contact centers have become the first line of services and, sometimes, the only interaction a customer has with a business, elevating the centers’ role in retaining customers and growing revenue.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Prévisions 2022 : Expérience Client

Forrester Digital Transformation

En?2022, les marques se tourneront vers leurs équipes Expérience Client (CX) pour mieux naviguer dans le sillage tourmenté de la pandémie, s'adapter à la «?nouvelle normalité?» et gérer les attentes et les émotions des clients autour d'enjeux aussi variés que l'accélération et la saturation numériques, le développement durable et la confidentialité. .

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6 Essential Components to an Export Sale

The Global Small Business Blog

©iStock/SHansche Below is an article I [Laurel Delaney] wrote to tackle the topic of what's needed on an export sale. It goes like this. How do you react to an email from a customer located thousands of miles away who wants to buy your product? To get the ball rolling every export sales transaction must contain information pertaining to product description, price, quantity and transportation, but within those confines lies a host of other details that can go wrong.

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Genesis Healthcare System Wins 2021 Acquia Engage Award

Perficient Digital Transformation

We are thrilled to announce that Perficient and Genesis Healthcare System have been selected as a 2021 Acquia Engage Award winner in the Best of Both World’s Category. Winners were chosen by a panel of judges that evaluated based on functionality, integration, performance, and overall experience. Our project won the following award: . “Best of Both Worlds: We want to recognize organizations making the most of both Marketing Cloud and Drupal Cloud.

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When Systemic Risks Collide: Why Supply Chain Issues Are The New Normal

Forrester Digital Transformation

Before March of 2020, “supply chain issues” was a term we’d hear after a natural disaster or labor strike – that all ended the moment we ran out of toilet paper. Unquestionably, the supply chain crisis has been a secondary theme of the pandemic, one that continues to escalate. For the 15 months since the […].

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How Digital Marketplaces Can Help Local Economies (TED Talk)

The Global Small Business Blog

©iStock/jetcityimage The growth of digital marketplaces like Uber, Airbnb and Amazon can sometimes threaten local businesses such as taxis, hotels and retail shops by taking away jobs or reducing income to the community. But it doesn't have to be this way, says strategy consultant Amane Dannouni. Listen to his Ted talk.

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Digital transformation comes to food banks

McKinsey and Company

The Greater Boston Food Bank’s $5 million reinvention as a digital-first enterprise has one overriding goal—to put more of its resources toward ending hunger.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Megan Glasow Shows Passion for her Work, Colleagues, and Community

Perficient Digital Transformation

At Perficient, you have the power to make an individual difference and a collective impact on the world.?You will?work with professionals, strategists, engineers, designers, and developers who roll up their sleeves and dive in to help our clients, our?communities, and one another.?. Megan Glasow , a director on the Salesforce team based in Fargo, ND, is a wonderful example of someone who uses her passion and drive to support her team, fellow Perficient colleagues, and the local Fargo community.

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Predictions 2022: Advertisers Lean Into Retail Media Momentum, New Modes, And, Yes, The Metaverse

Forrester Digital Transformation

Looking ahead to 2022, advertisers and publishers will look for ways to extend those innovations to match consumers’ willingness to experiment with new experiences and products (now at an all-time high). Learn more.

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What Do Plumbers and Gen Zers Have in Common?

The Global Small Business Blog

©iStock/AndreyPopov Both are spending money right now. That is, plumbers and Gen Zers. AmEx said that card acquisitions hit a record level in the third quarter for U.S. small-business and consumer Platinum and Gold cards. The company noted that goods-and-services spending by global small- and medium-size enterprises in the third quarter was 21% above the same period in 2019, before the pandemic, compared with a 4% currency-adjusted rise for billed business overall.

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Pandemic to endemic: How the world can learn to live with COVID-19

McKinsey and Company

With prospects of herd immunity fading, endemic COVID-19 is upon us, and new “whole of society” approaches are needed.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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4 Direct-to-Consumer Ecommerce Strategies To Drive Sales and Loyalty in Pharma and Med Device

Perficient Digital Transformation

Today’s customers and patients crave and expect both personalized and convenient shopping experiences. And when given those experiences, consumers tend to buy and be more loyal because there’s less friction in the buying journey. It’s a recipe for direct-to-consumer (DTC) business models to thrive… “Seven in 10 (69%) of Americans made at least one purchase from a DTC brand in the past year.” Diffusion 2021 DTC Purchase Intent Index.

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Predictions 2022: This Is A Year To Be Bold

Forrester Digital Transformation

Forrester predicts more change in 2022 across CX, EX, technology, and marketing. Get a sneak peek at five of Forrester's 2022 predictions, and then download our guide to help inform your 2022 strategy.

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Blueberries Around the Globe

The Global Small Business Blog

©iStock/MNStudio Trade and production of blueberries is expanding globally as product development boosts their profile in form and function. Hailed for their flavor, versatility, and health benefits, blueberry consumption has expanded beyond fresh, ranging from pureed to powdered forms. Global production and trade have seen the most dramatic growth between 2010 and 2019, driven ever higher by mounting consumer demand.

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What is human augmentation and what does it mean for industry?

Airswift

Source: Frame Stock Footage/Shutterstock. Investment in human augmentation technology is growing fast. It is unanimous: we are in the middle of a new revolution in the technology industry. Apparently, the human augmentation market will be worth approximately 400 billion dollars by 2027, according to Report Ocean. And that shows a huge increase since 2020.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Open-source e-commerce: The next wave of value for the enterprise

McKinsey and Company

Moving to open-source e-commerce has significant benefits, but companies must be willing to embrace a broader digital culture.

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Choosing The Right Services Provider Can Make Or Break Your Digital Customer Experience Success

Forrester Digital Transformation

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. But to differentiate your company’s digital presence, you will also need to be creative in your approaches and solutions. Partners are key to that effort, particularly […].

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Velocity Global adds DJ Matt Cassidy as Dance Floor Director

Velocity Global

DENVER, October 27, 2021 —. Cassidy responsible for vibe creation for growing global team. Cassidy to play company’s annual party this week in his hometown of Denver. Cassidy featured in lineup for Icelantic’s Winter on the Rocks in January. Velocity Global officially named DJ Matt Cassidy as Dance Floor Director as the company makes final preparations for its annual party this week.

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B2B Ecommerce Platforms And Important Features

Designveloper

It’s no secret that eCommerce has changed retail as we know it. Customers now expect a more personalized experience and will only purchase from brands they trust. And with the rise of social media and mobile shopping, this is one expectation that can be fulfilled. What is a B2B eCommerce platform and how does it work? A B2B platform usually works by managing all aspects of your business within its system – from marketing and customer service to merchandise management and financials.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Resilience: The whole-company fitness challenge

McKinsey and Company

To build resilience in volatile markets, most companies will need to change across the full span of their operations.

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Predictions 2022: Trust And Values Take Center Stage In The APAC Region

Forrester Digital Transformation

For Asia Pacific firms, 2022 is a year to be bold. Our predictions for the region show that APAC organizations will take significant steps forward in some areas, but lag behind in others.

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What is the difference between HRO and RPO?

Microsourcing

There are days in this post-COVID world when it seems the business of doing business has never been harder. From supply chain issues and travel restrictions to the economic uncertainty that comes with a global pandemic, organizations have been forced to navigate a myriad of hurdles that have appeared or grown since the early months of 2020.

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3 Things to Consider Before Choosing an Outsourcing Software Development Company

Unosquare

Deciding to outsource is an exciting venture for most businesses. It gives you the ability to bring in additional expertise and often complete the projects you want to work on more quickly. However, outsourcing can also come with many obstacles and risks. That's why choosing the right partner or vendor is so important, as it is a significant factor in the success of your project.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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Customer lifetime value: The customer compass

McKinsey and Company

Through targeted investments, companies can identify their most valuable customers in three steps and secure their loyalty long term.

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Predictions 2022: Cloud Computing Reloaded

Forrester Digital Transformation

In 2022, we'll see a shift to modern application development and industry-specific clouds that will shake up the cloud service provider market. Learn more in our 2022 predictions for cloud computing.

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Knowledge management software tools | MicroSourcing

Microsourcing

John F. Kennedy once declared that knowledge is power. That being the case, we can only imagine how much the fallen U.S. President would have relished the relatively modern concept of knowledge management (KM). While knowledge has long been valued and shared by humans – consider cave art – the past few decades has seen organizations embrace a formal approach to creating, capturing, storing and distributing information in a bid to benefit their employees and other stakeholders.

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RJ Suaverdez: Turning Challenges into Opportunities for Growth

AS White Global

Working in a different country and taking on leadership responsibilities can be quite challenging. But RJ has learned to face them all by adapting and improving his skills with the support of his friends, his colleagues, and his managers. Read about how working at ASW/Trident has boosted RJ’s career growth. Hi RJ! Tell us something about yourself and your career before ASW?

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.