Mattsen Kumar
OCTOBER 12, 2023
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction.
Intugo
OCTOBER 12, 2023
Business process outsourcing in Mexico What is business process outsourcing in Mexico (BPO)? Business process outsourcing in Mexico (BPO) is a business practice in which an organization hires an external service to perform an essential business task. Typically, an organization first identifies a process necessary for its operations but not part of its core value proposition in the marketplace.
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The Global Small Business Blog
OCTOBER 10, 2023
©iStock/z_wei According to authors for the HBR, innovations — including new products, new HR policies, and new production processes —developed in one part of a business stay there. Other groups that could benefit from them don’t know they exist. This leads to lost revenues and higher costs, since teams around the world often end up duplicating (or triplicating, or quadruplicating) investments in solving common problems.
Intelligent Sourcing
OCTOBER 10, 2023
In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are achieved. Historically, traditional team structures have often been built around departments or functional roles. For instance, a typical company might have separate teams for marketing, finance, human resources, and operations.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Everest Group
OCTOBER 10, 2023
Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies. With the increasing willingness to outsource judgment-intensive strategic procurement processes, service providers are building strong domain expertise and digital transformation capa
Perficient Digital Transformation
OCTOBER 12, 2023
As the IT industry has increasingly started embracing containerization, it has become a cornerstone of modern software development. Sitecore is not an exception. Sitecore announced official support for containers from the version 10 initial release. Since then all of us have started using Docker Desktop to run Sitecore’s containerized solution.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
V-Soft Consulting
OCTOBER 13, 2023
In this rapidly emerging digital era, the race to attract new customers often takes center stage. Companies allocate significant resources to marketing and advertising campaigns, focusing on customer acquisition as the key to growth. While acquiring new customers is crucial, we help you retain the customers you already have – improve retention. In this blog, we'll delve into the types of customer retention analytics and why it matters for your business.
Everest Group
OCTOBER 11, 2023
Multi-country Payroll (MCP) Solutions The Multi-country Payroll (MCP) solutions market has expanded steadily over the last few years. The economic uncertainty has made enterprises focus on cost reduction and resource allocation. Enterprises are now seeking assistance beyond just conventional payroll management. In response to this demand, providers have evolved their portfolio by offering flexible pricing models and easy scalability.
The Scalers
OCTOBER 11, 2023
This article was previously published for the Forbes Tech Council and was written by our CEO, Emilien Coquard. Julius Robert Oppenheimer was relatively unknown to the general public until the release of Christopher Nolan’s movie Oppenheimer this past July. For a tech enthusiast like me, however, the physicist was more than just the man who developed the atomic bomb; he represented some of the qualities a great leader should have.
The Global Small Business Blog
OCTOBER 12, 2023
©iStock/aiisha5 The Washington State Department of Commerce again tops the list of states awarded funding from the U.S. Small Business Administration (SBA) to help state small businesses grow through exporting. Washington’s $1 million State Trade Expansion Program (STEP) grant is the largest awarded from a total $20 million to 49 states in this 11th year of the program.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Intelligent Sourcing
OCTOBER 9, 2023
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives answering calls. In today’s dynamic business landscape, contact centres have evolved into multi-faceted hubs of customer interaction, problem-solving and innovation. From roles in quality assurance and training to leadership positions and supplier management, […] The post Unlocking Success: Embracing Contact Centres as a Rewarding Care
IBM Services
OCTOBER 13, 2023
In today’s fast-paced digital landscape, the seamless operation and performance of software applications is crucial for businesses. Downtime, glitches and service interruptions can result in significant revenue loss and damage a company’s reputation. This is where modern, advanced monitoring solutions like IBM Instana come into play. With its cutting-edge capabilities, Instana goes beyond traditional monitoring approaches like New Relic, enabling organizations to detect and predict i
Eclaro
OCTOBER 13, 2023
Is today your lucky day? Of course it is! We feel that way every day here at Eclaro, although some days have us reflecting on the concepts of luck than others.
Everest Group
OCTOBER 12, 2023
Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages. In the face of these multifaceted challenges, corporate leaders are increasingly turning to automation as a strategic lever to not only weather the storm but also emerge stronger and more resilient.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Perficient Digital Transformation
OCTOBER 12, 2023
Almost anyone attending XM Cloud sessions at SUGCON North America earlier saw GraphQL queries as a part of such presentations. For mature headless developers getting through each query requires some amount of time, while for newbies that “user-friendly” syntax stands as an unreachable barrier. Once in the past, I failed to find any good article about this without any doubt great query language – some of them were way too excessive while others missed out on a lot of basics.
IBM Services
OCTOBER 11, 2023
Let’s consider the operations manager of a thriving online business specializing in handmade crafts. This operations manager understood the importance of catering to their loyal customer base, some of whom resided in different time zones. In their quest to provide exceptional service, they faced a challenge—how to ensure that customers could place orders as soon as new shipments of their artisanal products arrived.
Intelligent Management Inc.
OCTOBER 11, 2023
Our new book is finally available See: ‘ From Silos to Network: A New Kind of Science for Management’ published by Springer This post was written by the Founder of Intelligent Management, Dr. Domenico Lepore Was this book really needed? Let me tell you: writing a book is complicated. It is emotionally burdensome, extremely time consuming and (very) insufficiently remunerated.
Everest Group
OCTOBER 12, 2023
ON-DEMAND WEBINAR Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change WATCH THE WEBINAR ON-DEMAND As enterprises become more sustainability-driven, traditional approaches to measuring success, such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), are no longer practical methods for determining objectives and measurable outcomes for pressing sustainability issues – like climate change and inequity.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Perficient Digital Transformation
OCTOBER 11, 2023
What Is Terraform? Terraform is an IAC tool, used to automate various infrastructure tasks. The provisioning of cloud resources is one of the main use cases of Terraform. It’s an open-source provisioning tool written in the Go language and created by HashiCorp. Terraform allows you to describe your complete infrastructure in the form of code. Even if your servers come from different providers such as AWS or Azure, terraform helps you build and manage these resources in parallel across multiple p
IBM Services
OCTOBER 9, 2023
At the beginning of 2023, according to IBM Security’s “ Threat Intelligence Index ” report, healthcare was in the top 10 most-attacked industries on the planet. The “ Cost of a Data Breach 2023” report also uncovered that, since 2020, healthcare data breach costs have increased by 53.3%. Even if it adheres to a lot of regulatory practices, for the 13th year in a row, the healthcare industry reported the most expensive data breaches, at an average cost of USD 10.93 m
SPD Load
OCTOBER 12, 2023
In today’s hyper-competitive job market, hiring the right talent is paramount for an organization’s success. The process of finding, evaluating, and selecting.
Everest Group
OCTOBER 11, 2023
Everest Group names Accenture, EY, HCLTech, TCS and Tech Mahindra as Leaders in helping enterprises optimize operations, align demand and supply, enhance customer experiences, and respond swiftly to market changes. DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient suppl
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Zinnov
OCTOBER 12, 2023
Global Capability Centers (GCCs) or Captive Centers as they were once known as, are the offshore delivery centers of global companies, that are owned, operated, and managed as subsidiaries – often in a low-cost, talent-rich location. As companies’ globalization journeys have evolved, so have these Captive Centers, which have transformed into Global In-house Centers (GICs) or Global Capability Centers (GCCs).
IBM Services
OCTOBER 10, 2023
Generative AI has taken the business world by storm. Organizations around the world are trying to understand the best way to harness these exciting new developments in AI while balancing the inherent risks of using these models in an enterprise context at scale. Whether its concerns over hallucination, traceability, training data, IP rights, skills, or costs, enterprises must grapple with a wide variety of risks in putting these models into production.
Perficient Digital Transformation
OCTOBER 12, 2023
Perficient is committed to advancing STEM education, improving the health and well-being of others, and making a difference in the community. Through our Bright Paths Program , in partnership with Strayer University’s Hackbright Academy and DevMountain, we’re providing relevant learning experiences that prepare students for the tech workforce. The fully funded 16-week custom coding bootcamp offers an incredible opportunity for students to receive first-hand experience with a broad spectrum of co
Everest Group
OCTOBER 9, 2023
LINKEDIN LIVE From Vision to Reality: Defining a Net Zero Pathway for Enterprises October 10, 2023 | 10:30 a.m. BST | 11:30 a.m. CET | 12:30 p.m. EET | 3 p.m. IST The rapid transition to a net zero economy stands as the paramount concern of the decade to address the climate crisis , demanding attention and action from government and enterprises. However, enterprises are facing challenges on their net zero journeys, including limited financial and technical resources, a lack of clear guidelines a
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Auxis
OCTOBER 13, 2023
As bottom-line pressures mount, here are 5 benefits of outsourcing revenue cycle management that help healthcare companies maintain their own wellness.
IBM Services
OCTOBER 12, 2023
Organizations with a firm grasp on how, where , and when to use artificial intelligence (AI) can take advantage of any number of AI-based capabilities such as: Content generation Task automation Code creation Large-scale classification Summarization of dense and/or complex documents Information extraction IT security optimization Be it healthcare, hospitality, finance , or manufacturing, the beneficial use cases of AI are virtually limitless in every industry.
Perficient Digital Transformation
OCTOBER 11, 2023
In today’s rapidly evolving healthcare landscape, payers face numerous challenges in delivering efficient and personalized services to their members. The traditional healthcare experience is often fraught with complexities, inefficiencies, and a lack of transparency, leaving both payers and members frustrated. The Challenges: Lack of a Single Member View : Payers often struggle with fragmented member data across various systems, leading to a lack of a unified view of their customers.
Everest Group
OCTOBER 7, 2023
Property and Casualty (P&C) Insurance BPS Enterprises have been increasingly turning to P&C insurance BPS providers during the recession to address elevated operating costs resulting from heightened inflation, which has led to increased claims expenses and rate adjustments for various P&C products. Cost reduction has once again become the foremost reason for outsourcing, along with the pursuit of operational efficiency to achieve improved business results.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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