Talent Management Strategy
JUNE 10, 2021
I’ve seen some hot discussions between recruiters around terminology and data used in the career coaching sector. The one that makes temperatures rise is the phrase “the hidden job market.” As someone who sits on both sides of the table, I have sat back in reflection mode monitoring what has been going on. I’ve also… The post Is it time to rename the hidden job market?
Future of Digital Sourcing Nearshoring
JUNE 8, 2021
Could Puerto Rico Become the Next Big Tech Haven? Related news: Are You Getting the Most Out of Your Nearshore Digital Transformation Partner? During the 2006 economic downturn in Puerto Rico, many jobs were lost and people left the island. Fast forward to 2017 when Hurricane Maria made the problem even worse. People left the island in masses; and many didn’t come back.
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Offshore India Data Entry
JUNE 9, 2021
For portrait photographers, portrait photo editing is the main part of their workflow. Shooting out a picture takes only seconds, while the editing part of it takes a lot of time. Shooting and editing have a relation to each other. A better form of shooting would save a lot of time required in editing. Tools of photoshop cannot fix all the problems in the images.
V-Soft Consulting
JUNE 8, 2021
This month we are spotlighting a key member of the V-Soft Infrastructure team. Chris Dunsmuir, an ITS Engineer, is often recognized as a top performer due to his ability to complete client and internal projects quickly and efficiently. Chris is always willing to go above and beyond, traveling frequently and working late to see a project through. We caught up with Chris to learn more about who he is, his career and what he likes to do in his free time.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
IPS
JUNE 9, 2021
The business case for invoice processing software is proven and compelling. But choosing the wrong invoice processing software can undermine an otherwise solid business case.
OpenAccess BPO
JUNE 10, 2021
MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit organization composed of leading call centers in the Philippines. It advocates on behalf of the local outsourcing industry and supports the Philippines’ global dominance in […].
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
V-Soft Consulting
JUNE 8, 2021
While we are at the cusp of Industry 4.0, figuring out how artificial intelligence, robotics, the Internet of Things, big data, and machine learning are impacting businesses, technologists are heralding the arrival of the next industrial revolution or Industry 5.0 in the future. This is consistent with how industries have changed over time. Since the first industrial revolution began in the 18 th century, technology has played an important role in redefining and reinventing itself.
Magellan Solutions
JUNE 11, 2021
Local vs. overseas transcription services. What’s the going rate for transcription services. ? For professional North American transcriptionists, expect rates of $1.50-3 USD per audio minute. For highly difficult or specialized material, this rate may increase. Rates of $1 USD per audio minute or less suggest a company is using overseas typists, even if they advertise as North America based.
Automation Anywhere
JUNE 11, 2021
Even the loftiest institution must think about its bottom line to operate and stay competitive. And that line can be affected by many things, including inefficient administrative processes. The average institution must deal with a flood of paperwork in the business of providing education. That’s true across functions, from HR and accounts payable and receivable to financial aid to admissions, student services, and even grading.
Mattsen Kumar
JUNE 11, 2021
Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. With the changing trends and evolving customer expectation, offering relevant customer service is a prevalent challenge. Another important factor that influences the service quality of every organization is customer service quality improvement strategies and methodologies.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
V-Soft Consulting
JUNE 10, 2021
Web-based membership management systems enable users to store and manage information and collaborate in real-time online. V-Soft Digital worked with a Lakeside recreation centre and developed a web-based membership management system that enables the company to plan new events with an interactive calendar, send email notifications, register new members, track attendance and facility amenity usage.
Magellan Solutions
JUNE 11, 2021
Do you think that you might be overpaying your Dental Office Answering Service provider? You are not alone. Most dental answering service companies think that they have their eggs in the wrong basket as well. . Actually, one of the biggest dilemmas that starting companies dread is not getting the worth of their invested dollars to BPOs. However, this problem can be easily solved. .
Future of Digital Sourcing Outsourcing
JUNE 9, 2021
What is Tail Spend? Related news: Why Should I Maintain My Data? Just like in spend data classification, the definition of tail spend is subjective. Some organisations classify tail spend at the bottom 20% of spend, while others might set a financial level such as £100,000 or £1 million. According to CIPS, tail spend “can often be referred to as rogue spend or maverick spend, is usually small value purchases that are conducted by the organisations outside of a contract and ofte
Automation Anywhere
JUNE 9, 2021
Organizations are starting to see returns on their investments in Internet of Things (IoT) initiatives. But using intelligent automation in the form of Robotic Process Automation (RPA) coupled with artificial intelligence (AI) can drive even faster and higher returns for organizations that recognize the synergies between the two technologies. The IoT is coming into its own The global IoT market is expected to grow from $2.6 billion in 2021 to $40.2 billion by 2026, at a rather astounding compou
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
V-Soft Consulting
JUNE 11, 2021
Are you looking for cloud-based automation to succeed in digital transformation?
Magellan Solutions
JUNE 10, 2021
Non-voice Outsourced Customer Support Services is reshaping the industry as we know it. That is not an understatement because it truly is making waves in the industry. In fact if you look at the statistics alone, you will see that there are desirable numbers under non-voice services. Hence, we believe that non-voice outsourced customer support services are the future of call centers, BPOs and SMEs.
CDS
JUNE 8, 2021
Last week we read the Wall Street Journal article, “ Spare Parts, Fix-It-Yourself Guides Hit the Market as Brands Ponder Repairability ,” and see how this law affects not only car manufacturers, but technology companies as a whole. Twenty-seven states across the U.S. have already brought up ‘right to repair’ bills in 2021. According to the consumer groups tracking the proposals, more than half of them have been voted down or dismissed.
Influx
JUNE 9, 2021
View all case studies. Ready to try Influx? Contact sales. About Michael Hyatt & Co.: Michael Hyatt & Co. is a performance coaching company helping leaders and their teams win at work and succeed at life through books, online programs, corporate training, and group coaching. The organization has been featured in the Inc. 5000 list of America’s fastest-growing companies for three years in a row with over 1 million subscribers and a growth rate exceeding 330+%.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Premier BPO
JUNE 8, 2021
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional to business growth and sustainability. The more effortless experiences your customers have upon interaction with you, the greater Customer Loyalty you will inspire.
Magellan Solutions
JUNE 10, 2021
Mobile outsourcing solutions has been a go-to strategy for SMEs that want to gain more popularity with modern consumers. Many businesses depend on mobile outsourcing solutions for their consumers. According to a recent study , 95% of American have at least 1 cellphone. Meanwhile, 85% of those people use smartphones on a daily basis. The main reason why companies develop mobile apps is for customers’ convenience.
CDS
JUNE 9, 2021
Oracle released its first Exadata Database Machine back in 2014 with the release of V1. Since then, there have been 13 other releases of Oracle’s engineered system. Many of these systems are now End of Service Life (EOSL). However, these are high performance and stable solutions that organizations have spent many millions of dollars acquiring and deploying for their application database needs.
Mattsen Kumar
JUNE 9, 2021
The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. The industry has overcome the notion where “pricing & product were kings,” Today, quality experience and instant support decide the winner. E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Automation Anywhere
JUNE 8, 2021
For many customers, good service is all in their experience. It may be the only post-sale interaction they have with your company. So it had better be a good one. They want quick resolutions, rapid answers to questions, and empathy for the challenges they face. Yet, service agents must depend on using multiple—sometimes dozens of—separate applications to provide service, which can affect the experience.
Magellan Solutions
JUNE 10, 2021
What is covered by a vacation rental answering service. Hotels, inns, and B&Bs present unique, fun, and relaxing opportunities for guests all over the world. But the industry is anything but relaxing. These are especially the people behind the successful hospitality businesses. Excellent customer service means never allowing the concierge desk to sit empty.
Quint
JUNE 8, 2021
Team members with the highest qualifications, the smartest, the fastest,…. does that make your team high performing? In a series of simulations with the same company I facilitated recently, I analyzed the results. All teams were put into the same simulated environment. It was interesting to see 5 different teams with 5 different results. I investigated the similarities and variations, especially what made the difference, and made some interesting observations on teamwork.
https://www.hcmworks.com/blog
JUNE 8, 2021
As COVID vaccination rates increase, some businesses look to legislation mandating guidelines. Some businesses plan to transition from remote work settings in light of current vaccination statistics. With 47.3 percent of US residents and 45.2 percent of Canadians have received their first vaccine dose , businesses aspire to open their doors again. However, how viable are company vaccine mandates?
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HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
IBM Business Partners
JUNE 7, 2021
Jon Panella is the Vice President of Customer Experience Platform Practice at Publicis Sapient and Swati Moran is the Program Director of the IBM PartnerWorld Program. Recently, Jon and Swati met to discuss the relationship between Publicis Sapient and IBM. Swati: Jon, thank you for joining me today. Jon: Thanks for having me. Swati: I’ll jump right in.
Magellan Solutions
JUNE 9, 2021
Commonly outsourced restaurant phone answering service . A bustling kitchen and dining room full of hungry customers is the goal of every restaurateur. Unfortunately, it can be difficult to run a tight ship and maintain open lines of communications with prospective diners. The demanding nature of the restaurant industry often means employees are stretched thin, wearing multiple hats and putting out fires wherever they turn.
comeMakeit
JUNE 7, 2021
Data Analysis was not the first thing that came to our minds when we thought of public health. But the pandemic changed it. We started checking for statistics, rates of growth and decrease to search for assurances and estimates on when to go out and when not to. Some policymakers and doctors used to think Data with its security and privacy concerns should not be analyzed even for solutions to medical problems.
Premier BPO
JUNE 7, 2021
HR plays an essential role in developing and driving a business’s most valuable asset: its people. Research shows that HR strategies aligned with achieving business goals have led to better performance, demonstrating how a good HR department is a competitive advantage. Unfortunately, many businesses are still struggling in today’s climate, with small business owners often forced to take on these roles themselves at the expense of other aspects of their business.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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