NoonDalton

APRIL 5, 2023

In the Philippines, the first contact center for business process outsourcing (BPO) was constructed in 1992. The Philippine government formed a special economic zone to boost outsourcing after spotting a good possibility and encouraging more foreign businesses to build their customer care centers in the nation. As of 2022, the industry is expected to employ 1.4 million people and it currently generates US$29.1 billion in revenue , according to IBPAP.

Outsourcing 52

Outsourcing Offshoring BPO Business Process Outsourcing 52

The Global Small Business Blog

APRIL 4, 2023

©iStock/Urupong "When it comes to going global, American associations make a lot of U.S.-centric mistakes," says Mark Athitakis. They possess ideas about membership, meetings, partnerships, marketing, and more that make perfect sense in America but may not apply in different countries and regions. And as diversity, equity, and inclusion (DEI) becomes a norm in organizations, it may become another source of potential friction.

Sourcing 194

Sourcing Marketing 194

Metasource

APRIL 4, 2023

Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work. From accounts payable to HR to customer service, business process automation can enhance the efficiency of your organization while reducing costs, increasing process accuracy and consistency, and improvi

Automation 52

Automation Robotics Process Automation Out-Tasking Reduced Costs 52

31 West

APRIL 3, 2023

The increased risk of cyber-attacks has empowered organizations to adapt to the latest security solutions. Information security has become businesses’ top priority, irrespective of the size and nature of the organization. The focus is now shifted to encryption, authentication, and access controls—all of which maximize your organization’s safety. Multi-factor authentication is one such robust security protocol for online activities.

Accounting 130

Accounting Flexibility 130

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Forrester Digital Transformation

APRIL 6, 2023

Billing is one of the most important technologies for the future of your business. I know – lots of tech categories say that.

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The Global Small Business Blog

APRIL 6, 2023

©iStock/Amorn Sarıyan Zimbabwe businesswomen have been urged to venture into the export market and take advantage of the opportunities provided by the African Continental Free Trade Area (ACFTA), which has a market of more than 1.2 billion people. This is to boost the country's exports. The program was designed to empower women entrepreneurs with personalized business mentorship, professional knowledge and skills as well as tools and networks to transform their existing enterprises into successf

Design 208

Design Marketing 208

Groove Technology

APRIL 3, 2023

Introduction to Anypoint Platform In today’s competitive business landscape, customer experience (CX) is a critical differentiator. Businesses are constantly seeking ways to enhance their customer interactions, and the Anypoint Platform by MuleSoft is a powerful tool to achieve this. In this article, we’ll discuss the ways in which Anypoint Platform can improve your customer experience, helping you gain an edge over competitors.

Flexibility 130

Flexibility Analytics Service Outsourcing 130

Forrester Digital Transformation

APRIL 4, 2023

“There’s the door, don’t let it hit you on the way out.” Have you ever been told that or felt that expression when you’ve departed a job?

Jobbing 245

Jobbing Cybersecurity Management 245

The Global Small Business Blog

APRIL 5, 2023

©iStock/leekris The Export Lender of the Year Awards recognize excellence in export financing. These awards highlight the accomplishments of lenders in delivering SBA’s international finance programs to small businesses, designed to help small businesses develop new markets, finance export transactions, and expand capacity to meet overseas demand. This year, the SBA’s Office of International Trade selected Regions Bank and Amerant Bank as the 2023 Export Lenders of the Year, and Berkshire Bank a

Finance 185

Finance Banking Business Development Design 185

31 West

APRIL 3, 2023

Windows server has been serving as an ideal platform for your IT infrastructure and all business applications. Microsoft introduces new upgrades to improve the server’s efficiency every 3-4 years. Upgraded servers offer faster speeds, higher storage capacity, seamless integration with third-party apps, and smooth management of IT applications. The server’s performance largely impacts the success of your business applications.

Right-Sizing 130

Right-Sizing Efficiency Analytics Flexibility 130

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

McKinsey and Company

APRIL 3, 2023

It’s what organizations do to protect their own and their customers’ data from malicious attacks.

Cybersecurity 124

Cybersecurity 124

Forrester Digital Transformation

APRIL 5, 2023

Earlier this year I promised a slew of research on FinOps. Today, I published the first in this series on What Technology Executives Need To Know: FinOps. This report is especially timely as FinOps is getting a front row seat with executives globally across verticals and across organizations of all sizes.

Research 245

Research 245

The Global Small Business Blog

APRIL 3, 2023

©iStock/Iryna Mylinska What's affecting me, my clients, my colleagues and other global small business owners: Making second-hand clothing the first choice worldwide. What is Nato and why is Finland joining ? BRICS emerges as the world's largest GDP bloc , propelled by China's Rapid Expansion. Quote of the week: "I'm really interested in fashion but at the same time I find it quite competitive.

Research 139

Research Marketing 139

Perficient Digital Transformation

APRIL 3, 2023

Expanding our Footprint As a global digital consultancy, Perficient is always looking to expand our footprint and further the reach of our brand around the world. We are excited to share that on March 1, 2023, we expanded our company’s presence in Europe by adding a London office! This office is an addition to our existing location in Oxford and will allow us to better serve existing clients in Europe.

Healthcare 107

Healthcare Management 107

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Resource Optimizing

McKinsey and Company

APRIL 6, 2023

Leaders around the world are confronting a welter of uncertainties. Here’s how to home in on what matters—and begin making the most of novel opportunities—amid ongoing change.

Finance 118

Finance 118

Forrester Digital Transformation

APRIL 6, 2023

We draw the ten important learnings from Walmart’s 2023 fiscal year results.

Sales 244

Sales Retail 244

The Global Small Business Blog

APRIL 1, 2023

©2023 Laurel J. Delaney. All rights reserved. "With a doughnut in each hand, anything is possible.

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138

Velocity Global

APRIL 7, 2023

The Kingdom of Saudi Arabia (KSA) is a favorable location for foreign talent to live and work. Workers in Saudi Arabia benefit from tax-free income, relatively simple visa rules, affordable living costs, an English-speaking business community, low crime rates, and rich culture. In fact, of the roughly 14 million employed individuals in the KSA, 73% are foreign nationals.

Government 98

Government Global Hiring Payroll Administrative 98

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

McKinsey and Company

APRIL 5, 2023

For all the progress toward equality on the field, sports administration remains dominated by men. A fairer, more inclusive industry would benefit everyone.

Administrative 112

Administrative 112

Forrester Digital Transformation

APRIL 7, 2023

Enterprises are hitting their stride in learning how to manage hybrid cloud environments. This week’s announcements from IBM and HPE kick off April on a good note for hybrid cloud.

Management 130

Management 130

The Global Small Business Blog

APRIL 7, 2023

©iStock/Chainarong Prasertthal According to a new World Trade Organization report, the growth of cross-border digital trade flows — like e-commerce, video streaming, games and apps — increased four-fold since 2005 and are now valued at some $3.8 trillion. That accounts for more than half of all services trade worldwide. “This gives us a bit of an indication of where world trade is heading,” says WTO Chief Economist Ralph Ossa told Bloomberg in a recent interview.

E-Commerce 134

E-Commerce Service Research Accounting 134

Intelligent Sourcing

APRIL 4, 2023

In this recent interview with Mark Hillary, Sergei Levteev, Chairman and CEO of IBA Group, talks about the changes in technology over the last 20 years and how they are working with their customers to identify trends for the future. Many of the customer experience trends that we are seeing across the world have been […] The post Interview: How technology is driving CX appeared first on Intelligent Sourcing.

Sourcing 98

Sourcing 98

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

McKinsey and Company

APRIL 6, 2023

Electric power and natural gas organizations are at an inflection point, facing a convergence of challenging global trends in market and customer dynamics. Here’s how they can boost resilience.

Marketing 108

Marketing Sales 108

Forrester Digital Transformation

APRIL 7, 2023

This week, I attended the Global Privacy Summit, hosted by the International Association of Privacy Professionals. This is my fourth time attending, and the shortest way to recap the event is: AI is so hot right now.

Marketing 130

Marketing 130

WebCreek

APRIL 5, 2023

5/5 - (1 vote) XR, or Extended Reality, is used to describe several immersive technologies that have become popular, or which have reemerged, in recent years. You probably already know some of these technologies, including Virtual Reality, Augmented Reality, and Mixed Reality– even Smell-O-Vision is making a return! These platforms each cover different areas of specialty.

Software 98

Software Analytics Engineering Design 98

Zinnov

APRIL 3, 2023

Employees always take precedence when it comes to an organization’s growth strategy , making it critical to understand the business ecosystem of today to retain and onboard skilled talent. This report analyzes the salary, increase, attrition, and hiring trends of 2023, with industry-wide case studies to help leaders get an outside-in approach of the talent market.

Accounting 98

Accounting Jobbing Marketing Management 98

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

McKinsey and Company

APRIL 3, 2023

Three corporate leaders discuss how innovative charging technologies could create new opportunities for electric vehicles.

Automation 107

Automation 107

Forrester Digital Transformation

APRIL 7, 2023

Forrester’s Buyers’ Journey Survey, 2022 asked global purchase influencers about their experiences of making a variety of technology and non-technology purchases for their businesses. In our recent report, “The Buyer’s Journey: Business Applications” we looked at respondents who purchased or will purchase a business application.

130

130

Perficient Digital Transformation

APRIL 4, 2023

Healthcare organizations are addressing the need to innovate by adopting digital health platforms (DHPs). DHPs enable organizations to support the healthcare quintuple aim , which outlines the high-level goals of the industry: delivering better patient outcomes, reducing the cost of care, improving the patient experience, improving provider experiences, and health equity.

Healthcare 98

Healthcare Insurance Collaborations Manufacturing 98

WebCreek

APRIL 5, 2023

5/5 - (1 vote) XR, or Extended Reality, is used to describe several immersive technologies that have become popular, or which have reemerged, in recent years. You probably already know some of these technologies, including Virtual Reality, Augmented Reality, and Mixed Reality– even Smell-O-Vision is making a return! These platforms each cover different areas of specialty.

Nearshoring 95

Nearshoring Software Analytics Engineering 95

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.