Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing?

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

The Global Small Business Blog

APRIL 9, 2024

©iStock/viadans From Korn Ferry International to Russell Reynolds to DHR International, here's a list of the top global executive search firms that assist clients in acquiring leadership talent through outstanding research capabilities, through assessment technology, reference checking and access to a global talent pool.

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Research 243

31 West

APRIL 9, 2024

Enrolling in an online course is just the beginning. What keeps students hooked beyond the sign-up page? It’s all about the experience. Navigating online courses can be overwhelming, with deadlines, discussions, and the need for quick problem resolution. In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com.

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Customer Service Service Collaborations Administrative 130

Eclaro

APRIL 9, 2024

Let’s celebrate 100! The 100th day of the year has arrived, and that feels like an ideal day for all of us here at ECLARO to celebrate another “100 milestone”—being named to the 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals (IAOP).

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Global Outsourcing Outsourcing Outsourcing Professionals 89

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Microsourcing

APRIL 9, 2024

Few sectors ride the economic roller-coaster quite like the retail industry. From the impact of inflation and cost-of-living pressures to the rise of eCommerce and increasing global competition, CFOs and their fellow executives find themselves navigating unique challenges and doing their utmost to balance expenditure with quality. That is not an easy task at the best of times, let alone in a climate where Fitch Ratings is predicting U.S. retail volumes will decline at a low-single-digit rate in

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Retail MicroSourcing Outsourcing Offshoring 52

The Global Small Business Blog

APRIL 12, 2024

©iStock/krblokhin Bain & Company’s first annual Consumer Products Report , which hopes to assist the industry in formulating a new playbook for the months ahead. Bain surveyed more than 120 senior consumer products executives around the world on their experience in 2023 and their strategic priorities this year. In this report, we [Bain] first examine how 2023 has left the industry at a crossroads, then explore the connection between profitable growth and positive stakeholder impact.

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Offshore India Data Entry

APRIL 12, 2024

Introduction Running an ecommerce store can be thrilling, but ecommerce product data entry can quickly become a time-sucking black hole. What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts.

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Data Entry Outsourcing Service Streamline Operations 115

Perficient Digital Transformation

APRIL 11, 2024

Documentation is a crucial part of your analytics implementation. From your Solution Design Reference document to your internal wiki for all resources, making sure that you can write and edit your documentation is key to ensuring a cohesive and thorough understanding of your implementation. With effective documentation, you can: Prevent knowledge gaps among team members and assist in onboarding efforts.

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Analytics Design Management 109

The Global Small Business Blog

APRIL 6, 2024

©2024 Laurel J. Delaney. All rights reserved. “Now I know, that only love can truly save the world. So I stay, I fight, and I give, for the world I know can be.

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V-Soft Consulting

APRIL 8, 2024

The adoption of Artificial Intelligence (AI) by organizations across diverse industries is an ever-evolving trend. Since its inception, AI has uncovered incredible success with its intelligent capabilities. Harnessing the power of Machine Leaning (ML), Natural Language Processing (NLP), and Computer Vision, the AI boom is an ever-evolving trend in the tech industry.

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Robotics Process Automation Automation Efficiency 105

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Unosquare

APRIL 9, 2024

An Interview with Allen Eskridge on how to deliver successful software products using key product management principles. In this interview, we explore the world of product management through the lens of Allen Eskridge, one of Unosquare’s Senior Product Managers. From his fortuitous journey from customer service to product management to his passion for delivering exceptional value to clients, Allen shared with us his insights into the art and science of product management.

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Management Collaborations Design Software 98

Perficient Digital Transformation

APRIL 11, 2024

On Operational projects that involves heavy data processing on a daily basis, there’s a need to monitor the DB performance. Over a period of time, the workload grows causing potential issues. While there are best practices to handle the processing by adopting DBA strategies (indexing, partitioning, collecting STATS, reorganizing tables/indexes, purging data, allocating bandwidth separately for ETL/DWH users, Peak time optimization, effective DEV query Re-writes etc.,), it is necessary to be awar

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Automation Design Jobbing Analytics 104

The Global Small Business Blog

APRIL 11, 2024

©iStock/JARAMA In this appeal to Congress , more than 35 artists, activists, scholars and others call for funding for Ukraine. The opinions expressed in this commentary are those of the signatories. Key statement: "If Russia breaks through, this will be our fault. And then we will understand what we have lost." They go on to say, "Time is short and new dangers can arrive very quickly.

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Magellan Solutions

APRIL 11, 2024

Hey there, fellow Shopify merchants! With over 1.75 million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others.

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BPO E-Commerce Service Order Management 95

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

IBM Services

APRIL 10, 2024

IDC estimates that 750 million cloud native will be built by 2025. Where and how these applications are deployed will impact time to market and value realization. The reality is that application landscapes are complex, and they challenge enterprises to maintain and modernize existing infrastructure, while delivering new cloud-native features. Three in four executives reported disparate systems in their organizations and that a lack of skills, resources and common operational practices challenge

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Software Efficiency Flexibility Insurance 94

V-Soft Consulting

APRIL 10, 2024

In the dynamic realm of manufacturing, where precision, efficiency, and agility are paramount, the integration of cutting-edge technologies has become a game-changer. At V-Soft Consulting, we're at the forefront of this transformation, leveraging the potential of Generative Artificial Intelligence (Gen AI) to revolutionize manufacturing automation. Let's delve into how Gen AI, combined with advanced technologies, is reshaping the landscape of manufacturing, and unlocking new levels of productivi

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Manufacturing Automation Efficiency 90

The Global Small Business Blog

APRIL 10, 2024

©iStock/Sundry Photography According to CEO of JPMorgan Chase Jamie Dimon, he believes artificial intelligence will have a huge impact on global business this year. He knows its influence will be significant. “We are completely convinced the consequences will be extraordinary and possibly as transformational as some of the major technological inventions of the past several hundred years: Think the printing press, the steam engine, electricity, computing and the Internet, among others,” the JPMor

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Jobbing Engineering 255

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. IDP uses AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information from structured, semi-structured, and unstructured documents.

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Insurance Banking Research Finance 78

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

IBM Services

APRIL 12, 2024

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. The first post of this series addressed the challenges of the energy transition with holistic grid asset management. The second post in this series addressed the integrated asset management platform and data exchange that unite business disciplines in different domains in one network.

Energy & Utilities 87

Energy & Utilities Risk Management Risk Management Engineering 87

The Scalers

APRIL 10, 2024

This article was previously published for the Forbes Tech Council and was written by our CEO, Emilien Coquard. AI is unleashing a new industrial revolution. Just as the steam engine and factories caused an exponential increase in production, so will AI tools in the workplace. It’s no surprise so many CTOs, including our offshore development partners, are exploring how they can best leverage these technologies.

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Offshoring Engineering Regulations Flexibility 76

Perficient Digital Transformation

APRIL 12, 2024

In today’s rapidly evolving healthcare landscape, payers face numerous challenges in delivering efficient and personalized services to their members. The traditional healthcare experience is often fraught with complexities, inefficiencies, and a lack of transparency, leaving both payers and members frustrated. The Challenges: Lack of a Single Member View : Payers often struggle with fragmented member data across various systems, leading to a lack of a unified view of their customers.

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Healthcare Administrative Out-Tasking Operational Costs 59

Everest Group

APRIL 11, 2024

webinar Turbocharge your business processes: The power of process orchestration in driving business process transformation April 16, 2024 Catch Everest Group Practice Director, Santhosh Kumar, in an upcoming webinar discussing the pivotal role of Process Orchestration in reshaping organizational landscapes. In session, the panel will explore the pressing challenges that enterprises face in their pursuit of business process transformation.

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Accounting Efficiency Marketing Management 64

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

IBM Services

APRIL 11, 2024

To foster innovation in fully homomorphic encryption (FHE), IBM® researchers have begun publishing challenges on the FHERMA platform for FHE challenges launched in late 2023 by the Fair Math and the OpenFHE community. FHE: A new frontier in technology Fully homomorphic encryption is a groundbreaking technology with immense potential. One of its notable applications lies in enhancing medical AI models.

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Research Collaborations Efficiency Cybersecurity 86

AS White Global

APRIL 10, 2024

Bringing his A-game in both sports and work has made Taufik a dependable team leader, with two ASW employee awards under his belt. Read about his inspiring work ethic, his sports hero, and what makes Malaysia a great country. 1. Hi! Please introduce yourself. What is your role and responsibilities at ASW? I am Taufik, and I am a Team Leader at ASW. My responsibilities include monitoring and assessing the progress of the team, developing opportunities to help team members grow their knowledge and

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Data Entry Management 59

Perficient Digital Transformation

APRIL 10, 2024

The winds of change are blowing in the world of commerce, and composable architecture is taking center stage. Businesses are ditching monolithic platforms and embracing the freedom to mix and match best-of-breed solutions to create unique and engaging shopping experiences using MACH and Composable architecture. Composable commerce takes headless architecture further.

Flexibility 59

Flexibility E-Commerce Analytics Accounting 59

Everest Group

APRIL 11, 2024

Webinar Evolving with AI: The Rise of Next-Generation Digital Adoption PlatformS April 30, 2024 8:00 AM PT | 11:00 AM ET Join Everest Group Practice Director, Sharath Hari in an upcoming webinar that assesses AI’s impact on business. This webinar will explore insights from Everest Group’s latest report, showcasing how Digital Adoption Platforms (DAPs) are transcending their traditional functions to play a pivotal role in driving enterprises towards hyper productivity.

Management 59

Management Service 59

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

IBM Services

APRIL 9, 2024

At the Masters®, storied tradition meets state-of-the-art technology. Through a partnership spanning more than 25 years, IBM has helped the Augusta National Golf Club capture, analyze, distribute and use data to bring fans closer to the action, culminating in the AI-powered Masters digital experience and mobile app. Now, whether they’re lining the fairways or watching from home, fans can more fully appreciate the performance of the world’s best golfers at the sport’s most

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Management Automation Government Analytics 83

Intugo

APRIL 10, 2024

Expand Your Legal Team to Mexico with Intugo´s Legal Outsourcing Services Many U.S. corporations, including Fortune 500 entities and law firms, are increasingly outsourcing to streamline their legal operations. While cost reduction typically motivates this trend, preserving quality is equally essential. Traditional Outsourcing VS Intugo´s Legal Outsourcing Services Intugo sets itself apart from traditional outsourcing firms by providing comprehensive support for team expansion into Mexico.

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Outsourcing Service Nearshoring Out-Tasking 59

Perficient Digital Transformation

APRIL 8, 2024

In today’s competitive digital landscape, clients need to innovate faster, increase operational efficiency, and deliver customized, memorable customer experiences. They need to be more responsive, efficient, and relevant to better connect with customers and build lasting relationships. Salesforce enables clients to accelerate their digital transformation and unlock data across disparate systems, clouds, and devices to make smarter, faster decisions, and create highly differentiated, connected ex

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Advisory Manufacturing Collaborations Healthcare 59

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch. Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges.

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Outsourcing Nearshoring Offshoring Customer Service 59

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.