Unosquare
APRIL 22, 2021
Quality assurance plays a critical role in the success of any software project. We know that every development process looks a little different, but one thing is clear. QA and testing are an absolute must, and while at times used interchangeably, these concepts are not the same. Are you trying to make sense of all things QA and testing? We've got you covered.
MicroAgility
APRIL 18, 2021
Kevin Ruthen is Chief Technology Officer at Support.com , as of May 2019, and is responsible for product, engineering, information technology, hosting and critical systems. He is focused on spearheading innovation and growth strategies for internal, enterprise-customer, SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence.
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Automation Anywhere
APRIL 20, 2021
Your legacy systems can no longer adapt swiftly to market changes. As a result, you’re missing opportunities to enter new markets, identify unique customer segments, and introduce more innovative products and services to the world. What’s more, you’re paying significant amounts of money to license, support, and work around these legacy systems every year.
V-Soft Consulting
APRIL 20, 2021
With rapid digital transformation, most businesses today have adopted or are in the process of adopting technologies to keep pace with the rapidly changing technology landscape. New technologies and solutions such as hybrid or multi-cloud infrastructure increase complexities and challenge traditional IT strategies which may no longer be able to handle the issues arising out of digital transformation.
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In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
Worldwide Call Centers
APRIL 21, 2021
Top 5 Outsourcing Concerns Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to be concerned. An outside company is being hired to speak directly with your customers on your behalf. However, these concerns can be easily addressed by hiring the right agency to […]. The post Outsourcing appeared first on WCC Home.
WebCreek
APRIL 21, 2021
Everyone wants to build a better mousetrap. In fact, progress is hinged upon humanity’s drive to improve, invent, and inspire. As the forerunner of this innovation, the IT sector prides itself on the consistent creation of more efficient and effective tools for all industries. So, what’s the best methodology for this development? The most popular software creation strategies include Waterfall and Agile– each with their advantages and drawbacks.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Serigor Inc
APRIL 23, 2021
What is a Scrum Master? A Scrum Master holds a position that’s relatively narrow in scope, yet extremely broad in influence throughout any organization. In practice, however, a Scrum Master is working behind the scenes and is not involved in product ideation or strategy. They work more as a conduit between product/line-of-business owners and development teams as a project manager.
Worldwide Call Centers
APRIL 18, 2021
Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. Moreover, it is critically important for organizations to give their customer service team the power to make decisions without […].
inDinero
APRIL 20, 2021
Incorporation is a critical legal matter that impacts more than your company’s tax responsibilities for doing business. From startups to public enterprises, your bottom line is affected by your state of incorporation’s corporate income tax, excise (sales and use) tax, sales tax , physical and economic nexus tax, franchise tax, and gross income tax. Historically, in the U.S., Delaware is considered The Place to establish your corporate entity.
The Scalers
APRIL 23, 2021
If you’re looking to improve employee engagement and boost motivation in your company, this article’s for you. Based on our experience building highly engaged and culturally aligned dedicated development teams , we’ve discovered the five best ways of promoting employee engagement. But first, we’ll start by defining what this concept (really) means. After that, we’ll guide you into the strategies that can help you establish a positive work environment where everyone feels heard and empowered.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Velocity Global
APRIL 23, 2021
While most world economies shrank during the first year of the COVID-19 pandemic, Ireland was one of the few that trended upward. Ireland’s 3.4% GDP growth far outpaced the rest of Europe, as countries in the region contracted by an average of 7.4%. Ireland also recorded higher growth than China, which many experts considered the world’s most successful economy during COVID-19. .
Worldwide Call Centers
APRIL 21, 2021
Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good word about your brand. A great customer experience goes a long way in making customers happy. One of the best ways to track the performance of your support team […]. The post Customer Support Metrics appeared first on WCC Home.
Automation Anywhere
APRIL 23, 2021
Intelligent document processing (IDP) has become a key component of intelligent automation. Organizations that are successfully and broadly automating understand that the vast majority of their data is unstructured or semi-structured and requires more than just traditional rule-based RPA. They require solutions that can adapt to their business needs.
Magellan Solutions
APRIL 23, 2021
Why we want you to outsource appointment setting with Magellan Solutions. Appointment setting is considered to be one of the most difficult parts of business development. It is a barrier to growing a company by increasing its sales through lead generation. Selling will not be possible without directly speaking to a prospect. This is mostly true for start-ups and small businesses.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Hyland
APRIL 22, 2021
Without the ability to rapidly develop business applications, your organization is missing the kind of digital agility necessary for the new pace of business. The post Why low code is becoming the digital transformation MVP <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>Circumvent lengthy development cycles and rigid legacy systems to rapidly stand up new business applications that meet immediate business needs.</span> appeared first
Worldwide Call Centers
APRIL 18, 2021
Five TCPA Compliance Tips While direct marketers have enjoyed direct access to potential new customers with mobile phone numbers, many consumers don’t appreciate it. In 2013, the Telephone Consumer Protection Act, more commonly known as the TCPA, began enforcing new regulation to prevent automated sales and marketing calls to mobile phones. Under the rules, TCPA […].
Vilmate
APRIL 22, 2021
The post Checklist: How to choose the right outsourcing company for an IT project appeared first on Nearshore Software Development Company in Ukraine - VILMATE.
Magellan Solutions
APRIL 23, 2021
Why Data Entry Errors 1-10-100 Is A Good Rule of Thumb for Startups and SMEs . Data entry errors are inevitable when the human factor is at play. Humans are bound to make a mistake. No complex reasons but such is the truth. . Probability of Inaccurate Data Entry. Data Entry Technique. Percentage. Into Simple Spreadsheets. 18%-40%. Into Complex Spreadsheets. 100%.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Velocity Global
APRIL 21, 2021
Hiring top tech talent is one of today’s most pressing challenges for HR teams. As more and more companies take their businesses online, organizations across sectors need data scientists, cloud specialists, developers, programmers, IT experts, and more. Demand for these IT positions currently outpaces supply, resulting in skills shortages across the globe. .
Worldwide Call Centers
APRIL 21, 2021
Nine Advantages of Call Center Outsourcing Operating an in-house call center involves significant upfront investment plus relentless ongoing fixed & variable costs. Internal call center operations also place intense demands on human resources, require complex technology, and can distract from focusing on your core business. Therefore, an increasing number of companies are realizing that keeping […].
Automation Anywhere
APRIL 19, 2021
Yes, I’ll admit that I have a personal affection for Imagine, Automation Anywhere’s largest customer and partner user experience. It should be no wonder. Our very first live Imagine in 2017 was held at the Marriott Hotel in Brooklyn. We pulled it together in five and a half weeks. Fewer than 400 people attended that first Imagine, but we were thrilled.
Magellan Solutions
APRIL 22, 2021
Key differences and advantages of a contact center vs call center. Simply put, call centers let customers call. On the other hand, a contact center keeps you in contact through any customer service channel. In the end, you must decide which of those channels are preferred by your customers. Voice vs. Digital Service. Call center agents mostly communicate via phone and tools for recording the data gathered.
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HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
3Pillar Global
APRIL 20, 2021
Successful software development projects aren’t determined by any one factor. There are countless metrics you can use to measure the impact of software projects—depending on your business goal and what questions you’re trying to answer. In this blog, we’ll show you how to measure the success of a project from a few different angles by sharing some examples of KPIs that help evaluate your initiatives.
Worldwide Call Centers
APRIL 21, 2021
Four Keys To Improve Customer Satisfaction Clients are becoming more demanding in terms of quality and speed of customer contact. Time is limited and they can often take their business elsewhere in a heartbeat. The stakes are high for winning new customers, retaining them, and ensuring that they are happy and willing to spread the […]. The post Improving Customer Satisfaction appeared first on WCC Home.
https://www.hcmworks.com/blog
APRIL 20, 2021
The job market has undergone significant changes over the past two years. In 2020, the employment rate soared from 4% to 14.7%. According to reports by the Bureau of Labor Statistics and University of Minnesota , roughly 20.6 million Americans lost their jobs. Some businesses switched gear by leveraging contract workers, filling cracks in the foundation without bearing the expense of a full-time employee.
Magellan Solutions
APRIL 21, 2021
Why we want you to outsource outbound sales calls. Outsourcing is simply a partnership that needs to be nurtured. Our genuine care for clients and their consumers is the main reason why industries choose us for their growth. . As an outbound call center, we want to focus on making calls and connecting you to potential customers. Through our organic searches and paid advertisements, we help you reach a wider market.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
3Pillar Global
APRIL 20, 2021
Software project success rates are all over the place. The numbers vary between industry reports, but regardless of source, the odds aren’t in your favor. BCG estimates that 70% of digital transformation efforts fall short of meeting targets. A 2020 CISQ report found that the total cost of unsuccessful development projects among US firms is an estimated $260B, while the total cost of operational failures caused by poor quality software is estimated at $1.56 trillion.
Magellan Solutions
APRIL 21, 2021
What is KPI in the BPO Philippines ? The BPO Philippines provides several metrics to determine the growth and development of a company. The small and medium enterprises (SMEs) benefit the most from these statistics. They can do an adjustment based on the information given by their call center partner. It is an efficient way to plan all your business strategies.
Magellan Solutions
APRIL 20, 2021
How customer service outsourcing is at Magellan Solutions. The initial question is always “Should you outsource your customer service?” Our answer is predictable. Yes, you should. Especially if an outside company can do the work more efficiently. Or if you don’t have the budget or the staff to do it in-house. But these are not the only reasons why you should outsource your tasks.
Magellan Solutions
APRIL 19, 2021
What are the outbound call center services ? An outbound call center service focuses on making calls and connecting to potential customers. We offer the following to our existing clients for their: Telemarketing. Lead generation. Appointment setting. Cold calling. Telesales. Market research. Survey processing. We enable you to connect with your prospects through the services above.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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