Sat.Apr 17, 2021 - Fri.Apr 23, 2021

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What is QA testing?

Unosquare

Quality assurance plays a critical role in the success of any software project. We know that every development process looks a little different, but one thing is clear. QA and testing are an absolute must, and while at times used interchangeably, these concepts are not the same. Are you trying to make sense of all things QA and testing? We've got you covered.

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Latest Digital Transformation Technologies and Challenges Discussed by support.com CTO

MicroAgility

Kevin Ruthen is Chief Technology Officer at Support.com , as of May 2019, and is responsible for product, engineering, information technology, hosting and critical systems. He is focused on spearheading innovation and growth strategies for internal, enterprise-customer, SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence.

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Ease the Transition to Modern Apps with AARI

Automation Anywhere

Your legacy systems can no longer adapt swiftly to market changes. As a result, you’re missing opportunities to enter new markets, identify unique customer segments, and introduce more innovative products and services to the world. What’s more, you’re paying significant amounts of money to license, support, and work around these legacy systems every year.

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Why AIOps is Important for Businesses of the Future

V-Soft Consulting

With rapid digital transformation, most businesses today have adopted or are in the process of adopting technologies to keep pace with the rapidly changing technology landscape. New technologies and solutions such as hybrid or multi-cloud infrastructure increase complexities and challenge traditional IT strategies which may no longer be able to handle the issues arising out of digital transformation.

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Revolutionizing Hiring: Remote-Insourcing That Slashes Turnover & Training Costs!

What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.

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Outsourcing

Worldwide Call Centers

Top 5 Outsourcing Concerns Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to be concerned. An outside company is being hired to speak directly with your customers on your behalf. However, these concerns can be easily addressed by hiring the right agency to […]. The post Outsourcing appeared first on WCC Home.

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Why and how multinational companies should do business in Saudi Arabia?

Mercans

What multinational companies should know about doing business in KSA. Although it’s not necessarily the right time for companies to expand abroad, open new offices, or explore new markets, the latest reforms in Saudi Arabia (KSA) have spotlighted growing opportunities in this market, unique in the Middle East. The latest UN Conference on Trade and Development’s Report highlights the positive performance of foreign direct investments in Saudi Arabia while labor and immigration regulat

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Shrinking the Delaware Tax Loophole: Other U.S. States to Incorporate Your Business

inDinero

Incorporation is a critical legal matter that impacts more than your company’s tax responsibilities for doing business. From startups to public enterprises, your bottom line is affected by your state of incorporation’s corporate income tax, excise (sales and use) tax, sales tax , physical and economic nexus tax, franchise tax, and gross income tax. Historically, in the U.S., Delaware is considered The Place to establish your corporate entity.

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Customer Service

Worldwide Call Centers

Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. Moreover, it is critically important for organizations to give their customer service team the power to make decisions without […].

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5 ways to improve employee engagement in your organisation

The Scalers

If you’re looking to improve employee engagement and boost motivation in your company, this article’s for you. Based on our experience building highly engaged and culturally aligned dedicated development teams , we’ve discovered the five best ways of promoting employee engagement. But first, we’ll start by defining what this concept (really) means. After that, we’ll guide you into the strategies that can help you establish a positive work environment where everyone feels heard and empowered.

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IQ Bot: Again a Winner

Automation Anywhere

Intelligent document processing (IDP) has become a key component of intelligent automation. Organizations that are successfully and broadly automating understand that the vast majority of their data is unstructured or semi-structured and requires more than just traditional rule-based RPA. They require solutions that can adapt to their business needs.

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No Excuses: The Definitive Guide to Managing a Remote Team

Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

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Quantity & Quality Leads For Appointment Setting Outsourcing

Magellan Solutions

Why we want you to outsource appointment setting with Magellan Solutions. Appointment setting is considered to be one of the most difficult parts of business development. It is a barrier to growing a company by increasing its sales through lead generation. Selling will not be possible without directly speaking to a prospect. This is mostly true for start-ups and small businesses.

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Customer Support Metrics

Worldwide Call Centers

Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good word about your brand. A great customer experience goes a long way in making customers happy. One of the best ways to track the performance of your support team […]. The post Customer Support Metrics appeared first on WCC Home.

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Why low code is becoming the digital transformation MVP Circumvent lengthy development cycles and rigid legacy systems to rapidly stand up new business applications that meet immediate business needs.

Hyland

Without the ability to rapidly develop business applications, your organization is missing the kind of digital agility necessary for the new pace of business. The post Why low code is becoming the digital transformation MVP <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>Circumvent lengthy development cycles and rigid legacy systems to rapidly stand up new business applications that meet immediate business needs.</span> appeared first

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Checklist: How to choose the right outsourcing company for an IT project

Vilmate

The post Checklist: How to choose the right outsourcing company for an IT project appeared first on Nearshore Software Development Company in Ukraine - VILMATE.

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10 HR Metrics for 2025: HR Data Toolkit

The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!

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What Does 1-10-100 Mean For Data Entry Errors

Magellan Solutions

Why Data Entry Errors 1-10-100 Is A Good Rule of Thumb for Startups and SMEs . Data entry errors are inevitable when the human factor is at play. Humans are bound to make a mistake. No complex reasons but such is the truth. . Probability of Inaccurate Data Entry. Data Entry Technique. Percentage. Into Simple Spreadsheets. 18%-40%. Into Complex Spreadsheets. 100%.

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TCPA Compliance

Worldwide Call Centers

Five TCPA Compliance Tips While direct marketers have enjoyed direct access to potential new customers with mobile phone numbers, many consumers don’t appreciate it. In 2013, the Telephone Consumer Protection Act, more commonly known as the TCPA, began enforcing new regulation to prevent automated sales and marketing calls to mobile phones. Under the rules, TCPA […].

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Rise Above the Tech Talent Shortage by Hiring in These Three Markets

Velocity Global

Hiring top tech talent is one of today’s most pressing challenges for HR teams. As more and more companies take their businesses online, organizations across sectors need data scientists, cloud specialists, developers, programmers, IT experts, and more. Demand for these IT positions currently outpaces supply, resulting in skills shortages across the globe. .

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A Preview of Imagine Digital 2021

Automation Anywhere

Yes, I’ll admit that I have a personal affection for Imagine, Automation Anywhere’s largest customer and partner user experience. It should be no wonder. Our very first live Imagine in 2017 was held at the Marriott Hotel in Brooklyn. We pulled it together in five and a half weeks. Fewer than 400 people attended that first Imagine, but we were thrilled.

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Case Study: How Adding an Internship Program Takes Nearshoring to The Next Level

Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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What Is A Telecommunications Call Center

Magellan Solutions

Key differences and advantages of a contact center vs call center. Simply put, call centers let customers call. On the other hand, a contact center keeps you in contact through any customer service channel. In the end, you must decide which of those channels are preferred by your customers. Voice vs. Digital Service. Call center agents mostly communicate via phone and tools for recording the data gathered.

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Advantages of Outsourcing

Worldwide Call Centers

Nine Advantages of Call Center Outsourcing Operating an in-house call center involves significant upfront investment plus relentless ongoing fixed & variable costs. Internal call center operations also place intense demands on human resources, require complex technology, and can distract from focusing on your core business. Therefore, an increasing number of companies are realizing that keeping […].

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How to Measure Success of a Software Project

3Pillar Global

Successful software development projects aren’t determined by any one factor. There are countless metrics you can use to measure the impact of software projects—depending on your business goal and what questions you’re trying to answer. In this blog, we’ll show you how to measure the success of a project from a few different angles by sharing some examples of KPIs that help evaluate your initiatives.

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The Future of Contract Work

https://www.hcmworks.com/blog

The job market has undergone significant changes over the past two years. In 2020, the employment rate soared from 4% to 14.7%. According to reports by the Bureau of Labor Statistics and University of Minnesota , roughly 20.6 million Americans lost their jobs. Some businesses switched gear by leveraging contract workers, filling cracks in the foundation without bearing the expense of a full-time employee.

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Enterprise Knowledge Assistance Powered by AI for Smarter Decision Making

The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

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Why You Should Outsource Sales Calls

Magellan Solutions

Why we want you to outsource outbound sales calls. Outsourcing is simply a partnership that needs to be nurtured. Our genuine care for clients and their consumers is the main reason why industries choose us for their growth. . As an outbound call center, we want to focus on making calls and connecting you to potential customers. Through our organic searches and paid advertisements, we help you reach a wider market.

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Improving Customer Satisfaction

Worldwide Call Centers

Four Keys To Improve Customer Satisfaction Clients are becoming more demanding in terms of quality and speed of customer contact. Time is limited and they can often take their business elsewhere in a heartbeat. The stakes are high for winning new customers, retaining them, and ensuring that they are happy and willing to spread the […]. The post Improving Customer Satisfaction appeared first on WCC Home.

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Why Software Development Projects Fail

3Pillar Global

Software project success rates are all over the place. The numbers vary between industry reports, but regardless of source, the odds aren’t in your favor. BCG estimates that 70% of digital transformation efforts fall short of meeting targets. A 2020 CISQ report found that the total cost of unsuccessful development projects among US firms is an estimated $260B, while the total cost of operational failures caused by poor quality software is estimated at $1.56 trillion.

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Agile/ Waterfall Hybrid: The Best Methodology for Software Development

WebCreek

Everyone wants to build a better mousetrap. In fact, progress is hinged upon humanity’s drive to improve, invent, and inspire. As the forerunner of this innovation, the IT sector prides itself on the consistent creation of more efficient and effective tools for all industries. So, what’s the best methodology for this development? The most popular software creation strategies include Waterfall and Agile– each with their advantages and drawbacks.

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BPO Playbook: 7 Moves for Global Expansion & Compliance Excellence

The BPO game has changed. This is your playbook to crush the competition and lead the charge. Scale smarter, secure compliance like a pro, and become the BPO partner clients can’t live without. Download this new playbook to learn 7 winning strategies to transform your BPO: Automation becomes the ultimate advantage Leveraging remote and hybrid work as strategic advantages Data privacy and compliance as the ultimate differentiators Going beyond vendor status to become an indispensable strategic al

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BPO Philippines 101: What Is KPI?

Magellan Solutions

What is KPI in the BPO Philippines ? The BPO Philippines provides several metrics to determine the growth and development of a company. The small and medium enterprises (SMEs) benefit the most from these statistics. They can do an adjustment based on the information given by their call center partner. It is an efficient way to plan all your business strategies.

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Why Global Companies Expand Into Ireland

Velocity Global

While most world economies shrank during the first year of the COVID-19 pandemic, Ireland was one of the few that trended upward. Ireland’s 3.4% GDP growth far outpaced the rest of Europe, as countries in the region contracted by an average of 7.4%. Ireland also recorded higher growth than China, which many experts considered the world’s most successful economy during COVID-19. .

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Throwing the Bones: Predictions About Future Trends in Software Development

3Pillar Global

If this year has taught us anything, it’s that we can’t predict the future—no matter what’s in our tech stack. At the same time, we’re entering a new era. The pandemic has forced organizations to ramp up investments in digital transformation, embrace new ways of working, and replace legacy applications that no longer make the cut. A few months into 2021, organizations are working with a new set of priorities—investing in software development technologies that help them build more agile, resilien

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The Best Provider For Billing Call Center Outsourcing Services

Magellan Solutions

How customer service outsourcing is at Magellan Solutions. The initial question is always “Should you outsource your customer service?” Our answer is predictable. Yes, you should. Especially if an outside company can do the work more efficiently. Or if you don’t have the budget or the staff to do it in-house. But these are not the only reasons why you should outsource your tasks.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.