The Global Small Business Blog
AUGUST 19, 2022
©iStock/nidwiw To prep for their high-pressure days, many entrepreneurs map out morning routines that keep them alert, focused, and rejuvenated throughout the day. Here are four morning habits of entrepreneurs who’ve raised millions for their companies. I [Laurel Delaney here], I don't feel so bad. One entrepreneur said: "I check [email] immediately.
31 West
AUGUST 19, 2022
An IT service desk is a single point of contact (SPOC) for end users of IT services. It helps the users to interact with the concerned body to resolve any IT-related issue or query. The IT service desks manage everything from respective technical issues to whole system interruptions. It is the functional body of an organization’s IT branch, developed to support operations running flawlessly.
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Raya Contact Center
AUGUST 15, 2022
Our webinar Humanizing Technology to Drive the Future of Retail touched on many crucial points and featured #ecommerce and CX experts Bernadette Ziadeh, Group Customer Care Director at Chalhoub Group along with #CX experts Sam Hanna, CRO at RAYA CX, Rami Sweis, CEO at Gulf CX, and tech expert Adam Rathbone, Consultant EMEA at LivePerson. We’ve rounded the top 5 tips to humanizing technology from our webinar to help you spark that change find the balance towards delightful customer experiences. 1
Airswift
AUGUST 19, 2022
Source: Rost9/Shutterstock. The United States wants to lead a clean energy revolution, and offshore wind is at the centre of the strategy. The future is green, and the Biden administration is heading in that direction. The proposed infrastructure investment is part of the ‘Green New Deal’. But what is the ‘Green New Deal’ and how does it work under the Biden administration?
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In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
McKinsey and Company
AUGUST 18, 2022
In the new inflationary environment, company leaders can protect their business and gain competitive advantage by deploying analytics-aided strategies.
Forrester Digital Transformation
AUGUST 16, 2022
For a large multichannel bank, a 1-point improvement in its CX Index™ score can lead to an incremental $123 million in revenue. For a direct bank, it can lead to an incremental $92 million in revenue. Discover the results of the 2022 CX Index™ for US banks.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Automation Anywhere
AUGUST 19, 2022
The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management.
Groove Technology
AUGUST 18, 2022
As a once-foreign idea, eCommerce mobile apps are now pervasive and so integrated into our lives that they rank second only to social media applications as our preferred rendezvous. We now order everything from your favorite prom dress to spiciest hot sauce through eCommerce, or should we say m-commerce smartphone apps. According to Statista, mobile eCommerce sales will increase from $148 billion in 2018 to $432 billion in 2022.
Forrester Digital Transformation
AUGUST 19, 2022
Learn how endpoint security has been impacted by the more to anywhere work and what steps security pros can take in this preview of the Security & Risk event.
The Global Small Business Blog
AUGUST 16, 2022
©iStock/Yuril Karvatskyi To buck these trends – slowing global economy, rising inflation, and geopolitical uncertainty – business leaders need to follow a holistic growth blueprint consisting of three core elements: A bold aspiration and accompanying mindset The right enablers embedded in the organization And clear pathways in the form of a coherent set of growth initiatives To understand how organizations can try to overcome obstacles, McKinsey & Company studied the growth patterns and perf
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
31 West
AUGUST 18, 2022
About 75% of companies plan to invest in automation technologies such as Artificial Intelligence and Process Automation when it comes to technical support teams. That is just a start, you might lose yourself in an attempt to chase the pace of the innovative ideas growing around the technical support. Because, obviously, this is an age that shows all the signs of robust obsession with experimenting.
Groove Technology
AUGUST 14, 2022
As mobile applications continue to expand as a vector for attacks, organizations will need to prioritize mobile app security to strengthen their entire security posture. Both static attacks based on the source code itself and dynamic attacks that exploit the functionality of an application are in constant evolution. For this reason, it is vital for mobile development teams to comprehend and remedy the most typical mobile app vulnerabilities.
Forrester Digital Transformation
AUGUST 19, 2022
Forrester’s B2B Summit EMEA returns as a hybrid event this year, offering demand and account-based marketers the opportunity to attend in-person or virtually while also having access to all of the great content on-demand for 90 days post-event. There are over 30 sessions for B2B sales and marketing leaders to choose from. In this blog, […].
The Global Small Business Blog
AUGUST 15, 2022
©iStock/Xavier Lorenzo What's affecting me, my clients, my colleagues and other global small business owners: We need leaders we can trust, who genuinely care and connect with us. Is that you? How the rules of success are changing. What should you be reading this summer to stay resilient? Find out here from CEOs, founders, Nobel Prize winners, editors-in-chief, economists, and government leaders from around the world.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
31 West
AUGUST 17, 2022
A help desk ticketing system allows the users to generate a ticket conveniently. In IT services, a ticket refers to a service request to fix any issue faced by the end-users. Your IT staff, customers, helpdesk agents, or other users generate it when they face an IT-related problem. Your IT help desks perform regular tasks like updating software, checking security systems, etc.
McKinsey and Company
AUGUST 19, 2022
Danish design experts Christian Bason and Jens Martin Skibsted say humanity needs a more expansive outlook on problem-solving—one that is less human-centered and more future-proof.
Forrester Digital Transformation
AUGUST 19, 2022
Learn the value of decentralized digital identities in this preview of Forrester's Security & Risk event November 8-9.
Perficient Digital Transformation
AUGUST 16, 2022
In Optimizely CMS world, we see GUIDs everywhere. They are the unique identifiers for content types and more. As part of developing with Optimizely CMS, developers are advised to always specify GUIDs in there Content Type declarations. If one isn’t specified, the DB assigns one dynamically when saving the Content type. A big reason for this is that behind the scenes, whenever Optimizely code is looking for content type for rendering, they search by GUID first.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
31 West
AUGUST 17, 2022
About 492 tickets are received by the internal support system on average! And the teams can resolve only 69% of them in the first go. The stats we just threw light on is considerably and completely unhealthy for businesses to trigger growth based on customer satisfaction. Ask us why. 79% of consumers want to receive a fast response. They really love to get to the solution part of their problems without having to jump through a million hoops.
McKinsey and Company
AUGUST 17, 2022
Geopolitical and climatic events are impacting the food system’s resilience. Here’s what happened this year, what may come next year, potential consequences, and considerations that may mitigate the impact.
Forrester Digital Transformation
AUGUST 17, 2022
Is using CVSS scores for risk prioritization leading to misalignment and even mistrust in your organization? Find out in this Security & Risk event session preview.
Perficient Digital Transformation
AUGUST 18, 2022
Financial Advice Isn’t Just For The Wealthy. Oftentimes, when we think of financial advisors, the upper class and those planning for retirement are first to come to mind. In fact, in a survey conducted by MagnifyMoney , 42% of respondents (notably, 48% of women and 35% of men surveyed) indicated they believe financial advisors are “only for wealthy people,” and 25% of respondents indicated they don’t see the need for a financial advisor for those younger than middle-aged.
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HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
31 West
AUGUST 16, 2022
“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh. A huge $1.6 trillion is lost every year due to poor customer service! So, obviously, if there is one thing in the world which can deprive the CEOs of a peaceful sleep, then it must be finding a way to provide an excellent customer service.
McKinsey and Company
AUGUST 16, 2022
Mehnaz Mustafa spearheaded the creation of an innovative public-health data and analytics hub to inform New Jersey’s COVID-19 response, advance health equity, and tackle public-health challenges.
Forrester Digital Transformation
AUGUST 17, 2022
Products versus services. For many years, every purchase made by security and tech leaders fell into one of these categories. The same tribes existed for vendors: product and service. In this context, we define security services as “managed security services,” not consulting. In contrast to security services, security pros typically use consulting services for three […].
Perficient Digital Transformation
AUGUST 16, 2022
Perficient’s Director of Commerce Strategy, Justin Racine, was recently featured in the Forbes article, “ Creating An Amazing Customer Experience On A Budget ” by Shep Hyken. Hyken’s piece, which references Racine’s recent CMSWire contribution piece , emphasizes the struggle to provide the same customer experience despite obstacles such as employment issues, supply chain problems, or other causes that affect a company’s budget.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Raya Contact Center
AUGUST 17, 2022
Customer experience is important to any company but when it comes to startups it’s a whole other ballpark. Startups have a unique set of challenges they need to overcome to succeed. And with the right customer experience strategy and plan it can be possible. So here are 3 ways CX can solve major startup challenges. Challenge 1: Overcrowded Market. When you’re just entering a market, it can be tough to be seen and differentiate yourself.
McKinsey and Company
AUGUST 17, 2022
For consumer companies to grow fast and profitably, they must expand their cores, tap into adjacencies, and ignite breakout businesses—all at the same time.
Forrester Digital Transformation
AUGUST 16, 2022
We published our report “Automation Can Solve The Service Worker Shortage,” in May 2022. This research defined eleven categories of automation that will most effect front-line service workers. We then ranked the categories based on likely adoption and how ready the required technology is. Client readership was strong, but they asked that we dig a […].
Perficient Digital Transformation
AUGUST 18, 2022
The term “strategy” can often come off daunting for many people, but in reality, it’s the opposite of daunting. In fact, it’s really quite opportunistic, especially for your company. Your strategy is the foundational piece you need to develop to ensure that your technology, processes, and objectives are aligned to meet customer needs and mature as a company.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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