The Global Small Business Blog

JULY 30, 2024

©iStock/Alexander Farnsworth In this paper , the authors aimed to understand the impact of digital technologies on cross-border e-commerce for Italian SMEs. Overall, they observed that Italy is lagging behind its European counterparts in terms of digitalization and IT capabilities, although several national policies are addressing this topic and the initial data seem to show that they are succeeding.

E-Commerce 208

E-Commerce Marketing 208

Everest Group

JULY 31, 2024

In this report, we identify challenges that procurement teams face in an uncertain business environment and their influence on dynamic expectations from PO providers.

Marketing 52

Marketing Outsourcing Service 52

Go4Customer

JULY 31, 2024

Outsourcing of call centers has turned out to be essential among firms because it has enhanced the management of call centers thereby cutting costs. The analysis of recent studies? results revealed that 70% of all companies share their customer service representatives between the internal teams and external service providers. This transitional shift to outsourcing is due to the necessity for implementing better technologies and sp.

Call Center 40

Call Center Collaborations Outsourcing External Service Provider 40

Everest Group

JULY 30, 2024

Live Webinar IT and BPO Outsourcing: Commercial Trend Evolution July 30, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

BPO 52

BPO Outsourcing Sales Software 52

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

The Global Small Business Blog

JULY 29, 2024

©iStock/cybrain What's affecting me, my clients, my colleagues and other global small business owners: Several dozen World Trade Organization (WTO) countries have signed a sweeping agreement governing global eCommerce. Kamala Harris would bring greater foreign policy experience than most US presidents. Quote of the week: "I am a tariff man, standing on a tariff platform." – William McKinley Going global to retain local talent.

Government 169

Government Sourcing 169

Perficient Digital Transformation

AUGUST 2, 2024

Imagine a world where your business can effortlessly keep pace with technological advancements and continuously changing customer expectations. The ability to swiftly develop new technology products and applications is crucial to staying competitive. However, relying solely on in-house development capabilities is not always feasible for many organizations.

Service 105

Service Manufacturing Healthcare Software 105

The Hackett Group

AUGUST 1, 2024

Miami, FL – August 1, 2024 – The Hackett Group, Inc. (NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. Hackett Pay is designed to provide companies with comprehensive support for their payroll operations, including full business process outsourcing, staff support, and access to The Hackett Group’s best practices for payroll optimization and more.

Payroll 78

Payroll Collaborations Managed Services Management 78

The Global Small Business Blog

AUGUST 2, 2024

©iStock/LeMusique According to US media reports , the All-American Flag Act has been passed by Congress, requiring the federal government to purchase only American flags that have been completely manufactured in the US. Advocates of the measure argue that in 2017, the US imported some 10 million American flags, and 99.5 percent of them came from China.

Manufacturing 261

Manufacturing Government 261

Perficient Digital Transformation

JULY 30, 2024

While upgrading from CMS v11 to v12, we ran into an error that read “Lazy loaded property value is not supported by the current property instance” Unfortunately, the stack trace didn’t really say what the problem was. Here is that stack trace: System.InvalidOperationException: Lazy loaded property value is not supported by the current property instance at EPiServer.DataAccess.Internal.LazyPropertyValueLoader.SetValue(PropertyData property, PropertyDataRecord dataRecord, Func`3

Software 97

Software 97

Amzur

AUGUST 1, 2024

Investing in cloud technology and solutions has become a mandatory part of an organization’s transformation journey. However, over or under-spending and improper cloud management can quickly evaporate cloud adoption benefits. Therefore, understanding the difference between CapEx (Capital Expenditure) and OpEx (Operational Expenditure) in the cloud context is crucial to optimizing your cloud investments and preventing financial surprises.

Management 96

Management Software Flexibility Right-Sizing 96

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Premier BPO

AUGUST 2, 2024

“ The world is getting smaller, and the opportunities for collaboration are expanding exponentially.” – Larry Page. The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. A recent survey on global outsourcing indicated that more than 80% of companies practice borderless outsourcing to improve operational efficiency through the digital transformation of routine back-office activities to technolo

Outsourcing 72

Outsourcing Co-Sourcing BPO Global Outsourcing 72

The Global Small Business Blog

AUGUST 1, 2024

©2024 Women Entrepreneurs Grow Global. All rights reserved. Women Entrepreneurs Grow Global® conducts a great interview with Dr. Chris Wachira of the Wachira Group, " Uncorking Secrets to Global Success." Dr. Chris gives a good perspective on global leadership while sharing her journey. This is the 3rd edition of the wegg showcase, August, 2024. Powered by: LuxLined™.

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Everest Group

AUGUST 2, 2024

Lest you think I’m channeling Jean-Paul Sartre’s 1944 play Huis Clos (No Exit for those of us English speakers), rest assured I’m not reliving my school French classes. But the title’s been swirling around in my head as I see global business services (GBS ) ponder the next steps in their careers. Some are GBS careerists, happy to leap to a role in another enterprise, with (hopefully) more prestige, scope, and pay, while others simply want to do something else.

Jobbing 64

Jobbing Global Business Services Finance Sales 64

Perficient Digital Transformation

AUGUST 2, 2024

In IBM Sterling OMS, Exception Handling is the procedure for managing deviations from the normal order processing flow – including incorrect pricing, missing information, inventory issues, stock shortages, payment issues, or shipping errors – which require immediate attention to preserve service quality and operational continuity. Retail businesses manage order processing and exception handling through manual entries and semi-automated systems.

Automation 59

Automation Retail Out-Tasking Operational Costs 59

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Aspirant

JULY 30, 2024

What if you had known years ago that: AI would be a critical member of your team Employees use mobile devices to access the majority of information Remote working goes from a perk to an expectation

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The Global Small Business Blog

JULY 31, 2024

©iStock/kjekol When a restaurant is high in the Arctic Circle , and most ingredients have to come in on a boat or a plane, you have to get pretty creative with your fine dining. That means seal, whale, reindeer – and plankton? Many of the dishes at Huset – established October, 1951 – are served on stones collected from the nearby hills, which are thick with fossils.

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Everest Group

JULY 31, 2024

A top-notch customer experience (CX) can transform skeptical shoppers into loyal brand advocates. However, achieving this level of service can be challenging. With an ever-expanding stream of customer interaction channels available, AI can help enterprises manage these diverse touchpoints more consistently and coherently. Modern customers, including GenZ and millennials, expect seamless experiences, whether voice, chat, or social media.

Retail 64

Retail Automation Analytics Sales 64

Perficient Digital Transformation

AUGUST 2, 2024

What went wrong on July 19, 2024? On July 19, 2024, the cybersecurity company CrowdStrike made a mass update to its CrowdStrike Falcon sensor on millions of computers worldwide. These updates are used to help identifying new threats and improve its cyberattack prevention capabilities. This upgrade proved to be a big mistake, causing a major crash on Windows systems everywhere.

Cybersecurity 59

Cybersecurity Out-Tasking Engineering Automation 59

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

The Hackett Group

AUGUST 2, 2024

CFOs are struggling with their expanding climate-reporting requirements due to an uncertain regulatory environment and difficulties in measuring emissions. The post As climate reporting ramps up, CFOs are falling behind appeared first on The Hackett Group.

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Zinnov

AUGUST 2, 2024

Thomas Friedman’s promise of a “flat world” where geography ceased to matter, felt far-fetched; until COVID-19 made it an abrupt reality for businesses globally. Suddenly, the old obsession with having teams co-located with customers seemed antiquated. In this pivotal moment, Global Capability Centers (GCCs) in India didn’t just survive, they spearheaded a profound shift in how the world worked.

Engineering 52

Engineering Collaborations Finance Government 52

Everest Group

JULY 29, 2024

Generative AI is rapidly transforming industries as it evolves. Read on to learn how generative AI developments are impacting functions, including personalized learning, content creation, and web search, and surfacing the need for responsible AI practices. Generative AI is fast transforming various aspects of the technology landscape. Major updates and launches announced in the OpenAI Spring Update, Google I/O, and Microsoft Build event this year, show how rapidly this technology is evolving.

Out-Tasking 59

Out-Tasking Government Engineering Design 59

Perficient Digital Transformation

AUGUST 1, 2024

Welcome to the world of Adobe Experience Platform (AEP) , where digital transformation becomes a reality. If you’ve landed here, you’re already on your way to making significant strides in your organization or your career. In a digital era where data reigns supreme, and the Customer Data Platform (CDP) landscape is ever-evolving, businesses strive to maximize their investments to thrive in a fiercely competitive market.

Analytics 59

Analytics Data Entry Flexibility Marketing 59

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

Working Solutions Outsourcing

AUGUST 2, 2024

Companies in the competitive automotive industry must master the art of building brand loyalty and driving repeat business. How can automotive companies maximize their return on investment (ROI)? The answer lies in creating memorable and exceptional customer experiences. Customer service is a major distinguisher in automotive.

Customer Service 52

Customer Service Service Outsourcing Call Center 52

Zinnov

AUGUST 2, 2024

For the first time in the past 12 quarters, the cumulative headcount at five major pureplay ER&D (engineering, research and development) firms shrank to 77,560 at the end of June, spotlighting the industry’s cyclicality differential with technology outsourcing that’s finally beginning to add jobs – and a dash of much needed colour to pallid placements at engineering schools.

Engineering 52

Engineering Research Jobbing Outsourcing 52

Everest Group

JULY 28, 2024

In this report, we demonstrate how innovation will support insurers dual agenda of in achieving reduced costs, improved efficiency, and maximum growth.

Insurance 59

Insurance Marketing Reduced Costs Efficiency 59

V-Soft Consulting

AUGUST 2, 2024

Explore the reasons why many companies are unable to deliver exceptional customer services on time and ServiceNow CSM role in customer service delivery.

Customer Service 52

Customer Service Service Management 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

SPD Load

AUGUST 2, 2024

The healthcare industry insurance market is expected to exceed $4.15 trillion by 2026. Health insurance companies need to adopt cutting-edge technologies to. The post Health Insurance Software Development in 2024: Challenges and Opportunities first appeared on SpdLoad.

Insurance 52

Insurance Software Healthcare Marketing 52

Perficient Digital Transformation

AUGUST 1, 2024

What is drop ship? Drop shipping is a one-of-its-kind retail business model where a seller accepts customer orders without keeping inventory on hand. Instead, the seller forwards the order and payment details to a supplier, who then ships the product directly to the customer. This model is popular because it allows retailer to avoid investing in warehouse space, operational cost, or unsold inventory, and instead focus on other areas like marketing.

Retail 52

Retail Operational Costs Inventory Management Customer Service 52

Everest Group

AUGUST 2, 2024

Catch Everest Group Partner, Ronak Doshi , as he talks about how generative AI can help enterprises overhaul customer experience. Ronak shared his personal journey and perspective around the new age of AI that is challenging marketers to deliver the consumer and business buyer experiences of the future.

Marketing 52

Marketing Automation 52

Influx

AUGUST 1, 2024

Imagine customer support that’s as responsive and dedicated as your own team but without the overhead. At Influx, we bring this vision to life. Our team is filled with talented, ambitious, and hard-working people. We utilize aptitude tests to expertly match our support agents with opportunities, connecting them with businesses like yours based on their expertise.

Customer Support 52

Customer Support Management Service Reduced Overhead 52

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.