Sat.Mar 27, 2021 - Fri.Apr 02, 2021

article thumbnail

Why U.S. Call Centers Should Have Bilingual Agents

Redial

The Call Center has become the primary tool for achieving success in the current economic environment of the 21 st century in the United States; having personal, agents, management, and administrative staff, who are bilingual bring significant benefits to your operation and customer satisfaction through the leverage of a bilingual call center operation.

article thumbnail

Security 101—5 Requirements for a Secure Enterprise Automation

Automation Anywhere

Enterprises all over the world have now come to terms with the new reality of remote work. In addition to purchasing external monitors, standing desks, and webcams for their employees, enterprises are investing in automation tools to help the employees be as efficient as possible in their home office. In fact, studies have shown that enterprises are adopting intelligent automation faster since the pandemic began than before to keep business moving forward.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Side Hustlers! Don’t Forget to Pay Your Small Business Taxes

inDinero

Did you make extra money using your skills and experience on the side in 2020? Tax season is here. Did you remember to make estimated tax payments? Are you aware of all the tax deductions for your side hustle? According to the IRS, gig-workers, freelancers, or people with a side hustle are self-employed. Extra income earned may require additional tax payments throughout the year, otherwise known as estimated tax payments.

article thumbnail

8 Factors to Consider Before Choosing an Outsourcing Company

Future of Digital Sourcing Outsourcing

8 Factors to Consider Before Choosing an Outsourcing Company. Related news: Top 7 Reasons Why You Should Outsource a Software Project From being a startup to a scale-up, businesses today have the advantage of cutting-edge technology and a diverse talent pool to realize their vision. But when growth is happening at a faster pace and wider scale than expected, there’s a danger for some companies to fall behind.

article thumbnail

The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

article thumbnail

Keeping the world moving: Disruptive innovation speeds change for transportation and logistics

Hyland

The mishap in the Suez Canal demonstrated just how important transportation and logistics is to the global economy. The post Keeping the world moving: Disruptive innovation speeds change for transportation and logistics appeared first on The Hyland Blog.

72
article thumbnail

Who Belongs On Your COE Team?

Automation Anywhere

Many agree that a Robotic Process Automation (RPA) center of excellence (COE) is an essential, foundational element to successfully scale your RPA initiatives. We’ve written about why a COE is important , how to build a COE, and best practices for COEs before. But we haven’t enumerated the roles of key members of the RPA COE and what skills they need to make the COE a success.

More Trending

article thumbnail

Consider This Before Selling Your C-Corp Stock

inDinero

Sometimes, just for fun, we tax accountants love to quiz each other—and today you get a peek into our legendary sense of humor! So pop quiz…what do IRC Sections 1202 and 368(a)(1)(F) have in common? The answer—both of these tax code sections might save you some serious cash if you’re planning to sell your C-corp stock. The gist of section 1202. When you sell the stock of a C-corp, for more than you originally paid for it, you have a capital gain.

article thumbnail

Avasant Featured in IT Jungle: It’s Not Always Sunny in ERP Land

Avasant

Digital. The post Avasant Featured in IT Jungle: It’s Not Always Sunny in ERP Land appeared first on Avasant.

article thumbnail

LinkedIn’s new feature – Homemaker. Let’s get creative!

Talent Management Strategy

LinkedIn’s new feature with “Homemaker”, “Stay-at-home Mom,” ” Stay-at-home Dad,” or “Stay-at-home Parent,” are now approved as recognized job descriptions on LinkedIn to avoid employment gaps on your profile. This is supposedly to support anyone who was a COVID casualty and made redundant during the pandemic.

Jobbing 52
article thumbnail

Exploring the Impact of COVID-19 on Customer Behavior

Blue Ocean

What do mattress sales, wildlife populations, and peak customer service times all have in common? These seemingly random data points have all been impacted by COVID-19. Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. Listen to the audio or read the article.

Sales 52
article thumbnail

We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

article thumbnail

5 Steps to Best Manage Seasonal Sales Spikes

Working Solutions Outsourcing

Taking advantage of specific sales times throughout the year is something we all certainly do as consumers. But are we doing it as businesses as well? Often, we are well into the season before we realize we missed the opportunity to plan effectively and appropriately for our customers’ expectations. How can we better prepare for […].

Sales 52
article thumbnail

Consumers Increasingly Shifting To Digital Content

Avasant

Press Releases. Consumers Increasingly Shifting To Digital Content. Los Angeles, April, 2021. Digital content is growing exponentially as a result of the proliferation of smart devices and evolving customer preferences. Moreover, the use of digital technologies such as cloud, artificial intelligence (AI), and analytics is playing a critical role in providing personalized services to customers.

article thumbnail

Best Call Center Outsourcing Companies in USA

Magellan Solutions

What Are The Best Call Center Outsourcing Companies in USA For Your Business? There are a lot of companies outside the country that offer call center services. However, it is hard to look for call center outsourcing companies in USA. It is because of the high labor fee in local call center agents. The estimated cost in outsourcing in a US company is $22 – $35.

article thumbnail

These Five Countries Lead the Worldwide Vaccine Rollout

Velocity Global

The COVID-19 pandemic prompted scientists worldwide to drive one of the fastest vaccine development campaigns in history. Now, with the approval of multiple vaccines, countries around the world race to secure and distribute them. Nearly 550 million doses have been administered across the globe in just under four months since doctors provided the first shots to healthcare workers in New York.

article thumbnail

Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

article thumbnail

How to build an effective risk champion network

Risk Guide

By A lexander Larsen , as published in the Risk Leadership Network’s Intelligence platform. Developing an effective risk championship network starts with endorsement from senior management. Once you have that, you need to think carefully about what the role will include and who the best people for the job are. Training is critical for giving your champions the tools they need, and rewards will help keep them engaged and interested.

article thumbnail

What RPA Nirvana Will Look Like

Automation Anywhere

According to McKinsey & Company , more than 2.6 trillion hours of work annually in the United States alone has the potential to be automated. This represents up to 30% of the tasks in two-thirds of all jobs in the country. Those are big numbers. And the implications are just as impressive. At Automation Anywhere, we’re finding companies with the spectacular Robotic Process Automation (RPA) success stories —particularly those involving intelligent automation, which is RPA combined with artifi

article thumbnail

Are You Making These 6 Legal Outsourcing Mistakes?

Magellan Solutions

When done correctly, Legal Outsourcing can do you wonders. It can potentially increase your income, customer trust, and efficiency. It can even let you expand and save money. But outsourcing service comes with risks that you must consider first. Business jumps into hiring a legal outsourcing partner without considering all aspects of it. Such as its compatibility with the overall procedure and relevance with the goal and vision of the firm.

article thumbnail

3S of Best or Top Content Moderation Agencies in 2021

Magellan Solutions

What are the Best Practices of Best or Top Content Moderation Agencies in 2021. Content moderation is crucial in keeping brand and customers’ interaction a great experience. Small to business enterprises find an advantageous playing field in various online channels. SMEs use websites and social media channels to further drive their marketing strategies.

article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.