The Global Small Business Blog
AUGUST 12, 2022
©iStock/Darren415 If Gross Domestic Product (GDP) is falling, then the economy is shrinking - bad news for businesses and workers. If GDP falls for two quarters in a row, that is known as a recession, which can mean pay freezes and lost jobs. GDP is one of the most important tools for looking at how well, or badly, an economy is doing. GDP can be measured in 3 ways Output, expenditure and income.
McKinsey and Company
AUGUST 10, 2022
While ESG is likely to evolve both in substance and name in the coming years, its underlying impulse is here to say. Here’s how companies can take a more systematic and rewarding approach to ESG.
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Forrester Digital Transformation
AUGUST 7, 2022
The global customer relationship management market is projected to grow from $63.91 billion in 2022 to $145.79 billion by 2029, at a CAGR of 12.5%. This second wave CRM is experiencing is aimed at transforming engagement and business outcomes across an enterprise, surpassing its initial remit of increasing front-office productivity. Companies use CRM to support […].
31 West
AUGUST 12, 2022
Modern-age customers are always in a hurry. If they have a query or request about your products, they expect you to respond instantly. This mentality is natural in this technology era. Now automated systems resolve things with just a few clicks. However, you have to go ahead in the competition, and it requires you to satisfy your customers. Here you can reap the benefits of a help desk.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
The Global Small Business Blog
AUGUST 9, 2022
©iStock/JaySi One of the best kept secrets in Chicago is the long-standing nonprofit International Trade Association of Greater Chicago (ITA/GC) , which provides a forum for the exchange of up-to-date and practical information on the trends and tools of the ever-changing global marketplace. Established in 1977 (name changed to ITA/GC in 1985) by Richard Paullin who is considered the Mayor of global trade in Chicago.
Groove Technology
AUGUST 10, 2022
Employing both local and foreign workers must comply with the minimum salary established by the Vietnamese government. However, employing a foreigner in Vietnam is difficult. This cumbersome and time-consuming procedure is restricted by a number of restrictions and regulations regarding the positions that foreigners may hold. Foreigners are subject to different tax and payroll requirements, and it may not be cost-effective to provide relevant training to your HR and accounting teams.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
31 West
AUGUST 12, 2022
You may need an efficient solution to resolve issues raised by your end-user conveniently. At the same time, you will want to develop a productive relationship with your customers. One idea that will land on your mind may be outsourcing an IT helpdesk. But then more ideas will come turning your mind into a debate platform on CRM vs ticketing systems.
The Global Small Business Blog
AUGUST 11, 2022
©iStock/ Kriengsak Tarasri In recent years, growing awareness of ubiquitous plastic pollution has steered public opinion and paved the way for stronger policy intervention on this front. The OECD Global Plastics Outlook reports seek to inform and support these efforts. Plastic pollution is one of the great environmental challenges of the 21st century, causing wide-ranging damage to ecosystems and human health, while the fossil-fuel origins of most of the plastics produced have implications for c
Groove Technology
AUGUST 7, 2022
The React Native framework, which enables developers to create projects quickly, is widely used by entrepreneurs and developers. However, in keeping with the adage “prevention is always better than cure,” we have provided a safety guide for developers and business owners who have chosen React Native app development as their carapace through this blog.
Forrester Digital Transformation
AUGUST 10, 2022
Every advertising channel now parades as “performance” to appear accountable to outcomes. As a result, the category of performance marketing – once wholly focused on search, social, native, and affiliate marketing – is diluting. This dilution, along with three trends, is causing performance marketing’s underperformance.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
31 West
AUGUST 10, 2022
A helpdesk is the first contact point for your customers. Your customers must receive a satisfactory response when they have any issue or query. So you need to monitor the helpdesk metrics regularly to avoid any drawbacks in your customer service. These metrics are the measurements of your help desk performance. Your customers have little time to spend on your brand.
The Global Small Business Blog
AUGUST 10, 2022
©iStock/bugphal Whether it's Mississippi, Massachusetts or Main, exporting is a great way to great your business. "Businesses that export generally earn higher revenues, create more jobs, pay higher wages and are less likely to go out of business," [Arun] Venkataraman [Assistant Secretary of Commerce for Global Markets and Director General of the U.S. and Foreign Commercial Service, Jackson, MS] said. " My priority is to expand the pool of exporters to include (Mississippians) and diverse busine
Globalization Partners
AUGUST 9, 2022
All savvy business owners know it: To run a successful company, you need to employ the right people. It’s not enough to sell great products, offer quality services, or use the latest and most sophisticated technology — people are the real beating heart of a solid company. This means recruiting the best people for the job is paramount to success. And, if you want to find and secure the best talent, a collaborative hiring strategy is essential.
Forrester Digital Transformation
AUGUST 10, 2022
India’s Unified Payments Interface (UPI) continues to grow at a breakneck pace. As per a recent news article, this year’s transaction volume and value have virtually doubled compared to the previous year, rising 99% in volume and 90% in value. In some ways, UPI has transformed India’s digital economy and has accelerated the country’s transition […].
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
31 West
AUGUST 10, 2022
Customers are the backbone of your business. So one of the most vital parts of your business operation is customer service. Most companies manage smooth customer service through a helpdesk solution. It is a farseeing approach providing centralized support and information to manage internal or external business queries. This approach makes your business process error-free and more productive by replacing the in-person service desk with automated ticketing.
The Global Small Business Blog
AUGUST 8, 2022
©iStock/metamorworks What's affecting me, my clients, my colleagues and other global small business owners: A rapid wave of digitization over the last few years sparked a significant shift in how businesses make and receive payments. American Express introduces Global Pay , a B2B cross-border payment solution for small businesses. The market read the Federal Reserve wrong.
Perficient Digital Transformation
AUGUST 10, 2022
In 1987, Mary Lippitt released a change management model that beautifully illustrated five key areas for organizational change. In 2000, Tommy Knoster extended Lippitt’s concept and included a sixth area of importance: consensus. It is now referred to as the Lippitt-Knoster Model for Managing Complex Change. I use this model as part of my introduction to new team members.
Forrester Digital Transformation
AUGUST 8, 2022
I have previously written about co-innovation partnerships, outlining the basics here and sharing some key rules here. In this blog post, I would like to share some additional tips to get you started and invite you to learn more about building successful co-innovation partnerships at Forrester’s Tech Leader Summit, August 18, 2022, in Singapore. Getting […].
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
31 West
AUGUST 8, 2022
A help desk is the prime necessity of modern age businesses. The reason is both your employees and customers desire flawless support. However, a helpdesk in its place is not enough to meet your conditions. The aspect that can bring a difference to your business is your help desk performance. If your employees find prompt solutions to every IT-related issue , they will feel valued.
McKinsey and Company
AUGUST 9, 2022
Business building is increasingly important for company resilience, and CEOs are uniquely suited for the job. Here are five tasks that CEOs can undertake to build successful new businesses.
Perficient Digital Transformation
AUGUST 8, 2022
The alarms sounds. It’s 5:00 am. The house is quiet. It’s here, my most productive and focused time of day. The smell of fresh brewed coffee fills the air as the sun begins to peek over the trees outside my office window. The stillness allowing for the clearest focus and strategic thinking to set up for a productive workday. I know I have just the right amount of time and mind space before the day fully engages: inboxes fill, teams begin to meet and customer meetings ensue.
Forrester Digital Transformation
AUGUST 8, 2022
Network Access Control (NAC) was first offered in 2006 as a security solution which seemed promising but struggled to gain any interest for its adoption. This only worsened in the wake of anywhere work and the move to the cloud as on-premise networks declined in importance. Newer solutions such as Zero Trust Network Access (ZTNA) […].
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
31 West
AUGUST 6, 2022
Your first impression is everything! Yup! Trust us when we say, your smooth onboarding process is more like a frontline worker when it comes to hiring new employees. It renders them the first point to judge you. Evidently, 93% of employers believe a good onboarding experience is critical in influencing a new employee’s decision whether to stay with the company.
McKinsey and Company
AUGUST 8, 2022
Because of digital and sustainability trends, R&D organizations are facing an increasingly complex landscape. Developing the necessary organizational structures and capabilities is urgent.
Perficient Digital Transformation
AUGUST 8, 2022
Your customers want to live the digital-first lifestyle, especially when it comes to interacting with your brand. But, does your business have a plan, strategy, structure, and requirements in place and prepared to deliver on these expectations? Your company’s organizational change management (OCM) processes must be addressed and set before you can choose the right technology to implement and create a seamless digital customer experience.
Forrester Digital Transformation
AUGUST 8, 2022
Today’s marketers face an existential crisis of looming irrelevance. To combat this, companies must follow the model for modern marketing: customer understanding informs brand strategy, which leads to brand experience. To adeptly support brand strategy, marketers must make marketing operations more efficient, streamlined, and cost effective, especially among pandemic-induced decentralized workforces.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Hyland
AUGUST 12, 2022
The scene: It’s the middle of summer in Cleveland, and a group of Hyland employees is walking into BigHearted Blooms , a Cleveland-based nonprofit that collects and delivers recycled flowers. The team is a sea of green in their “Here to Help” T-shirts, and as they arrive for the day’s volunteer shift, they’re handed an apron and floral clippers. The group members are setting aside their everyday work roles and instead serving their community for the day.
McKinsey and Company
AUGUST 11, 2022
Players are adapting to the evolving healthcare landscape by using a range of partnership models—beyond M&A—to create value. Anticipating and avoiding five common mistakes can be key for success.
Influx
AUGUST 12, 2022
According to Contact Babel, agent attrition rates have been on the rise since 2013, when the mean rate had been steady for three years at 27%. It rose to 29% in 2015 and 2016 and then jumped to 34% in 2019. There was a slight decrease in call center attrition in 2020 that may have been due to the COVID-19 pandemic. . There are many reasons why agents leave their roles and some may have nothing at all to do with your business.
Forrester Digital Transformation
AUGUST 8, 2022
It’s that time of year again. We’re not talking about back-to-school (although there are probably many parents excited about that milestone). No, we’re referring to the annual planning cycle: reviewing performance against OKRs and supporting KPIs, plus subsequent budget planning. For CX professionals, it can be a particularly stressful time as CX metrics are scrutinized […].
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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