Influx
SEPTEMBER 28, 2023
See how Linktree worked with Influx to extend their internal team and capitalize on all hours of the day. Read the case study! Considering implementing 24/7 or after-hours customer support ? Your timing couldn’t be better. Customers expect nothing short of exceptional service, and with the follow the sun model, it’s much easier to give customers the best experience.
Metasource
SEPTEMBER 28, 2023
When exploring the world of business process technology and outsourcing solutions, you will likely come across three terms: business process outsourcing (BPO), business process management (BPM), and business process management as a service (BPMaaS). Let’s take a closer look at what each means, how they differ, and how your organization can leverage them to increase efficiency, boost productivity, and reduce costs.
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The Global Small Business Blog
SEPTEMBER 25, 2023
©iStock/ipopba What's affecting me, my clients, my colleagues and other global small business owners: Global expansion offers businesses leveraging the Internet of Things (IoT) the potential for exponential global growth , enhanced market reach, and a broader customer base. Secretary Blinken announced New Zealand as the latest donor partner to join the Global Equality Fund (GEF), protecting human rights with a new international partner.
inDinero
SEPTEMBER 28, 2023
Embarking on the entrepreneurial journey, startups find themselves in need of specialized financial guidance. At indinero, we stand as a beacon of excellence, offering fractional CFO services for startups and a range of outsourced CFO solutions for startups, ensuring your venture’s financial foundation is as innovative as your business idea. However, securing a star-studded lineup of C-suite executives to propel and manage a startup toward greatness isn’t cheap.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Magellan Solutions
SEPTEMBER 29, 2023
Exceptional customer service increases repeat purchases by 93%. It helps keep loyal customers, boost lifetime value, and generate referrals. This is why your inbound support services are a growth pot you want to pay attention to. Especially in the modern world, where business transactions are becoming more and more multi dimensional. You might be asking why inbound support services of all other business growth factors.
The Hackett Group
SEPTEMBER 28, 2023
Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. (NASDAQ: HCKT). Our elite HR performers – Digital World Class – continue to spend significantly less than their peers, while operating with fewer HR staff and delivering far more resiliency, employee productivity, greater business value, and improv
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
V-Soft Consulting
SEPTEMBER 29, 2023
In the fast-paced world of retail, the industry is leaning towards harnessing the power of data and other related techniques. Why? The retail industry faces an array of challenges from consistent market trends and customer preferences to on-site issues with inventory management and supply chain optimization. There fore, Data L akes have emerged as a powerful tool to overcome the challenges faced by the retail industry.
Perficient Digital Transformation
SEPTEMBER 26, 2023
In the ever-evolving realm of digital transformation, staying ahead of the curve is paramount. This is where Composable Architecture steps in, reshaping the way businesses construct and manage their digital landscapes. We’re excited to introduce you to two illuminating articles recently featured on CMSWire.com, “The Heart of Composable Architecture,” and “Navigating the Long Tail of Composable in the Martech Landscape” Both articles were penned by Perficient’s own
IBM Services
SEPTEMBER 29, 2023
As the pace and volume of digital business continue to increase, organizations are facing mounting pressure to accelerate the speed at which they do business. The ability to quickly respond to shifting customer and market dynamics has become key for contending with today’s growing digital economy. In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services
The Global Small Business Blog
SEPTEMBER 27, 2023
©iStock/Iryna Imago Archana Sharma discovered EXIM bank at a trade show and it opened up new opportunities for her company [that is not mentioned in the article below]. I believe it is: AKAS – EXIM's Exporter of the Year in 2021. Back in her office, “I [Sharma] said, Hey, we can get credit insurance for exporting, so you know what? Next time let's tell them to buy $15,000 worth instead of $5,000 because we're going to give them insurance.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
inDinero
SEPTEMBER 26, 2023
Dive into the world of SaaS CFOs and explore how they are reshaping financial business strategies, driving growth, and ensuring sustainability in the ever-evolving SaaS industry. And if you’re in need of Fractional CFO Services , you’ve come to the right place ! Introduction In the dynamic landscape of Software as a Service (SaaS), the role of a Chief Financial Officer (CFO) is pivotal.
Perficient Digital Transformation
SEPTEMBER 28, 2023
I’ve always had an intrapreneurial spirit in the jobs I’ve held. In some roles, I have been given autonomy with the ability to set North Star goals and chase them. In other roles, I’ve found myself building up consensus and bubbling ideas upward. This has involved some tough conversations. If you’ve checked my other blog posts , I tend to focus on innovation , creativity , corporate culture , project management , and organizational change management.
IBM Services
SEPTEMBER 28, 2023
Modern application environments need real-time automated observability to have visibility and insights into what is going on. Because of the highly dynamic nature of microservices and the numerous interdependencies among application components, having an automated approach to observability is essential. That’s why traditional solutions like New Relic struggle to keep up with monitoring in cloud-native environments.
The Global Small Business Blog
SEPTEMBER 29, 2023
©iStock/NVS In this interview with Boris Rütten, head of global ecommerce at CPG giant Henkel, he discusses the ever-changing landscape of global ecommerce , emphasizing the need for continuous adaptation and staying attuned to market trends in order to achieve sustainable growth. Three (3) key takeaways: Establishing successful partnerships in business requires a collaborative approach.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Everest Group
SEPTEMBER 29, 2023
INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement. Yet, challenges remain in establishing ownership and accountability, reducing hand-offs with global counterparts, building business context, and delivering mor
Perficient Digital Transformation
SEPTEMBER 25, 2023
More than half of physicians reported feeling burned out in the past year according to Medscape. And nearly one in four physicians reported feeling depressed. Even more troubling: these are the highest percentages reported in five years. As our experts explored in discussions for a 2022 Forrester report, Ease The Nursing Shortage By Triaging And Responding To Early Workforce Warning Signs , technology stands to elevate care experiences and empower care teams.
IBM Services
SEPTEMBER 27, 2023
Accelerate threat detection and response (TDR) using AI-powered centralized log management and security observability It is not news to most that cyberattacks have become easier to launch and harder to stop as attackers have gotten smarter and faster. For those defending against cyberthreats, things continue to get more complicated. The list of challenges is long: cloud attack surface sprawl, complex application environments, information overload from disparate tools, noise from false positives
The Global Small Business Blog
SEPTEMBER 26, 2023
©iStock/antonbrand The chorus of big names in tech who have weighed in on the question of risk around artificial intelligence now includes Bill Gates. Here's a few fresh ideas from Gates in an article by Will Douglas Heaven for MIT Technology Review.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Everest Group
SEPTEMBER 27, 2023
In the biggest technology transaction of the year so far, Cisco agreed on September 21 to buy cybersecurity firm Splunk for a staggering US$28 billion. With the potential to help organizations integrate their IT operations across various aspects such as applications, data, infrastructure, security, and networks, this acquisition is highly significant.
Perficient Digital Transformation
SEPTEMBER 28, 2023
Welcome to the Series of Salesforce Einstein Chatbots! Part 2 In the ever-evolving landscape of customer service and engagement, Salesforce Einstein Chatbot is the revolutionary AI-powered tool that is the future of personalized customer interactions. Salesforce chatbot not only understands customer inquiries but also anticipates their needs, adapts to their preferences, and delivers seamless, human-like conversations.
IBM Services
SEPTEMBER 26, 2023
Flight delays are a frustrating aspect of flying. It’s a situation most can relate to: sitting in the terminal or on the tarmac wondering why your flight is delayed, with no answers or information. There are dozens of reasons why an aircraft could be delayed with safety being the underpinning reason for many of them. Suppose an aircraft incurs minor damage from a lightning strike or by coming into contact with ground equipment as it’s being towed or refueled, or it sustains damage fr
Intelligent Sourcing
SEPTEMBER 29, 2023
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our first one explored the simple question ‘What is GigCX?’ Then we developed the discussion further by exploring the developing role of gig workers in CX. Now we have just released ‘GigCX: The Benefits […] The post Is GigCX Changing The Future Of Work Itself?
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Everest Group
SEPTEMBER 25, 2023
At last week’s Oracle CloudWorld and the Oracle Health Conference in Las Vegas, the company presented its new positioning, which includes leveraging its broad portfolio, making the next move in healthcare, and delivering lower-cost cloud technology. However, Oracle faces challenges such as not dominating any market, opaque pricing strategies, and the loss of competitive edge to a healthcare rival.
Perficient Digital Transformation
SEPTEMBER 29, 2023
Dreamforce 2023 is the largest and most anticipated Salesforce event of the year. It’s a place where Trailblazers from all over the world come together to learn, network, and be inspired. One of the key themes of this year’s conference was the future of finance. Salesforce CEO Marc Benioff and others talked about how AI is transforming the finance function and how Salesforce is helping finance leaders achieve their strategic priorities.
IBM Services
SEPTEMBER 27, 2023
Large language models (LLMs) are foundation models that use artificial intelligence (AI), deep learning and massive data sets, including websites, articles and books, to generate text, translate between languages and write many types of content. There are two types of these generative AI models: proprietary large language models and open source large language models.
Intelligent Sourcing
SEPTEMBER 27, 2023
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results in greater heartache later on. And in the case of CX delivery, now is one of those times. Across major economies, satisfaction with customer experience is in free fall, and minor tweaks around […] The post Evolving CX Environment Means Rethinking Ideal Agent Profile appeared first on Intelligent Sourcing.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Everest Group
SEPTEMBER 28, 2023
UK Contingent Talent and Strategic Solutions The UK’s contingent talent and strategic solutions industry underwent a significant transformation in 2021-22. Amidst the challenges of adverse macroeconomic conditions and an impending recession in 2022, enterprises faced a talent shortage due to scarcity of skilled workers and worker attrition. Service providers responded by prioritizing upskilling, bridging the skills gap, and promoting inclusive talent acquisition.
Global Help Desk Services
SEPTEMBER 29, 2023
You’ve heard the saying “what gets measured gets managed.” And you’re probably already putting it to use — tracking KPIs to measure and manage the most important aspects of your IT support operations. But looking at certain help desk metrics like first-contact resolution rate and customer satisfaction (CSAT) score is like looking at a single puzzle piece.
IBM Services
SEPTEMBER 26, 2023
The majority of today’s child support systems are dated, first-generation systems that are now more than 25 years old. These systems need modernization to meet the evolving needs of children and families in the 21 st century. With more than 20% of families and children supported by these systems, the impact is significant. Today’s constituents are interested in engaging with services using modern, consumer-friendly technologies, platforms and devices.
Perficient Digital Transformation
SEPTEMBER 29, 2023
Secure software development is critical for businesses today, and organizations that use Salesforce as their primary CRM platform must ensure that their Salesforce applications are secure and protected against potential threats. One of the best ways to enhance the security of Salesforce applications is by using Checkmarx – a software security tool that provides application security testing solutions.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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