Magellan Solutions

NOVEMBER 20, 2023

According to 60% of business executives, superior customer service enhances customer retention. Customers are crucial to your business’s success in the ever-changing business world. Engaging with them is not just a strategy; it’s an art. Outsourced outbound call center services can capture and hold your audience’s attention. They can differentiate your business from other options and ensure your message is heard.

Call Center 52

Call Center Outsourcing Service Sales 52

Airswift

NOVEMBER 21, 2023

In our latest Global Mobility (GEM) webinar, we dig into risk mitigation in the face of global employment As organisations venture into international markets, complying with local employment laws and navigating foreign visa and work permit procedures can present formidable challenges and risks. Avoiding these risks and ensuring every step of the process is compliant with local laws not only makes businesses more productive but also saves money.

Marketing 59

Marketing 59

inDinero

NOVEMBER 20, 2023

Figuring out business travel expenses can be confusing. The IRS has many rules outlining deductibility, and without a well-thought-out system for tracking business expenses , maximizing deductions while remaining protected from an audit can be a challenge. This article is a part of our ultimate guide on business expenses and tax deductions. We’ll cover everything from the general rules and efficient record-keeping to incorporating tax-deductible personal days into your trip.

Banking 97

Banking Software Accounting Outsourcing 97

The Global Small Business Blog

NOVEMBER 20, 2023

©iStock/Thinkhubstudio What's affecting me, my clients, my colleagues and other global small business owners: China, the new globalization and its ongoing transition. Is the U.S. trying try to shape a “ new economic world order ” around protecting workers? What is the Global South ? Quote of the week: “Globalisation has made us more vulnerable. It creates a world without borders, and makes us painfully aware of the limitations of our present instruments, and of politics, to meet its challenges."

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. In the world of technology, IT outsourcing has been on the rise as companies seek to leverage specialized skills and resources from external providers. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

31 West

NOVEMBER 23, 2023

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. The key is scrutinizing and adopting emerging data trends as early as possible. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.

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Outsourcing Service IT Outsourcing Analytics 130

The Global Small Business Blog

NOVEMBER 21, 2023

©iStock/Ole_CNX Before diving into AI translation software and tools, it’s important to define machine translation. The automated conversion of one language to another, machine translation works by converting text from a source language and producing the equivalent in the target language. Many translation services combine machine translations with human support to ensure the translation is specific to the target location.

Software 239

Software Sourcing Automation Marketing 239

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. In the world of technology, IT outsourcing has been on the rise as companies seek to leverage specialized skills and resources from external providers. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

IBM Services

NOVEMBER 20, 2023

Advanced organizations know their greatest assets are their employees. However, keeping employees happy and engaged can be challenging, especially when considering available resources and the need to meet other organizational goals. An organization is only as strong as its talent pool, so organizations have increasingly embraced talent management as a core component of their overarching strategy.

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Management Jobbing Human Resources Cost Control 104

Unosquare

NOVEMBER 21, 2023

Product design plays a pivotal role in software development. It’s not just about creating a visually appealing interface; you must craft experiences that resonate with users and meet their needs efficiently. We’ve written this post for those looking to form a robust software product design team or to understand the intricacies of the design process in software development.

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Design Software Research Collaborations 98

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Go4Customer

NOVEMBER 24, 2023

Go4customer- the leading Company for Call Center Outsourcing India. Our Call Center Outsourcing Services takes your CX to the next level. Inbound, Outbound, Phone answering etc.

Call Center 75

Call Center Outsourcing Service 75

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. In the world of technology, IT outsourcing has been on the rise as companies seek to leverage specialized skills and resources from external providers. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

IBM Services

NOVEMBER 21, 2023

Apache Kafka is a well-known open-source event store and stream processing platform and has grown to become the de facto standard for data streaming. In this article, developer Michael Burgess provides an insight into the concept of schemas and schema management as a way to add value to your event-driven applications on the fully managed Kafka service, IBM Event Streams on IBM Cloud ® What is a schema?

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Government Management Sourcing Service 103

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. ACT Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimiz

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Sourcing Outsourcing Strategic Sourcing BPO 64

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Airswift

NOVEMBER 19, 2023

Australia consistently ranks among the top destinations for international job seekers Australia is known for its strong economy and diverse industries, which provide a wide range of job opportunities for both local and international professionals. From the bustling cities of Sydney and Melbourne to the mining towns in Western Australia, there are countless sectors to explore, including finance, IT, healthcare, engineering, hospitality, and more.

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Finance Healthcare Jobbing Engineering 64

Groove Technology

NOVEMBER 19, 2023

Node.js has become an essential tool for developers, allowing them to build fast and scalable applications using JavaScript. However, before you can start developing with Node.js, you need to know how to compile it. In this article, we will guide you through the process of compiling Node.js, from understanding what it means to compile code to actually building and using Node.js.

Efficiency 130

Efficiency Sourcing Engineering Management 130

IBM Services

NOVEMBER 24, 2023

Application modernization is the process of updating legacy applications leveraging modern technologies, enhancing performance and making it adaptable to evolving business speeds by infusing cloud native principles like DevOps, Infrastructure-as-code (IAC) and so on. Application modernization starts with assessment of current legacy applications, data and infrastructure and applying the right modernization strategy (rehost, re-platform, refactor or rebuild) to achieve the desired result.

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Banking Design Out-Tasking Automation 96

Everest Group

NOVEMBER 23, 2023

With cloud spending under scrutiny, generating the most value from AWS investments while still delivering the innovation enterprises demand is crucial. To achieve their goals through AWS, enterprises need to consider strategic alignment, cost optimization, technical implementation, organizational readiness, and continuous improvement. Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog.

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Government Analytics Research Regulations 59

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Intugo

NOVEMBER 22, 2023

Eight Ways to Boost Supplier Contract Management in Mexico Discover best practices for creating a strategy for supplier contract management in Mexico to identify supplier gaps and drive savings. In an increasingly interconnected world, the old saying takes on more meaning than ever: no company is an island. To meet changing customer expectations, deliver high-quality products, and grow business, all companies must rely on a growing ecosystem of supply partners.

Strategic Sourcing 59

Strategic Sourcing Management Sourcing Collaborations 59

Anexa

NOVEMBER 24, 2023

Although Artificial Intelligence (AI) streamlines customer service processes and optimizes workflow efficiency, it continues to raise questions among CX professionals. However, it’s important to address AI concerns in CX with honest answers that put things into perspective and help overcome key issues. Issue #1: Does AI disrupt customer satisfaction?

Customer Service 52

Customer Service Service BPO Customer Support 52

IBM Services

NOVEMBER 20, 2023

Today’s healthcare providers use a wide variety of applications and data across a broad ecosystem of partners to manage their daily workflows. Integrating these applications and data is critical to their success, allowing them to deliver patient care efficiently and effectively. Despite modern data transformation and integration capabilities that made for faster and easier data exchange between applications, the healthcare industry has lagged behind because of the sensitivity and complexit

Healthcare 93

Healthcare Efficiency Automation Sourcing 93

Everest Group

NOVEMBER 19, 2023

Today, social media is dealing with a swarm of content related to two simultaneous wars, one in the Middle East and another between Russia and Ukraine. Manu Aggarwal , Partner at Everest Group, said trust and safety is among the fastest-growing segments of the business process services market. By 2024, Everest Group projects trust and safety will represent about $11 billion of the overall $300 billion business process services.

Marketing 59

Marketing Service 59

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Intelligent Management Inc.

NOVEMBER 24, 2023

When it comes to managing projects, many people imagine things that are simply not true. For example, it is quite common to think that multitasking is more productive than working sequentially. The assumption behind this statement is that by carrying out more than one task at the same time, we can complete the project in a shorter time. This is simply not true.

Management 52

Management Out-Tasking Design Accounting 52

Anexa

NOVEMBER 24, 2023

Customer engagement is a critical differentiator for your business. Understanding all the touchpoints your customers interact with your brand, from your products or services to your customer service team and content to the technology you use, offers important insights into critical moments and opportunities to create meaningful experiences. Engagement drives the emotional connections customers develop as they interact with your brand, elevating their level of involvement and nurturing loyalty.

Sales 52

Sales BPO Customer Service Sourcing 52

IBM Services

NOVEMBER 21, 2023

Black Friday—and really, the entire Cyber Week—is a time when you want your applications running at peak performance without completely exhausting your operations teams. Observability solutions can help you achieve this goal, whether you’re a small team with a single product or a large team operating complex ecommerce applications.

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Automation Sales Marketing Efficiency 92

Perficient Digital Transformation

NOVEMBER 24, 2023

Last week, Microsoft brought together partners, customers, and thought leaders at Microsoft Ignite , its annual conference, held this year in Seattle. This year’s event featured close to 600 sessions on AI alone, which is unheard of among technology partners. Generative AI is the pinnacle of many of Microsoft’s new product announcements, including more Copilots, additional Azure features, new AI capabilities for large language models (LLMs) in Azure, and more.

Out-Tasking 52

Out-Tasking Automation Sourcing Software 52

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Magellan Solutions

NOVEMBER 24, 2023

Hear ye, hear ye! A 5% increase in customer retention can increase business profits by up to 95%! How? Customer satisfaction can influence customer loyalty, retention, and referrals. These, in turn, can increase a business’s revenue. Moreover, it’s a lot cheaper to retain existing customers than to acquire new ones. Specifically, it takes five to 25 times more resources to get leads!

Customer Support 52

Customer Support Outsourcing BPO Customer Service 52

Anexa

NOVEMBER 24, 2023

The recent micro-store phenomenon introduces opportunities for retailers and e-tailers to improve customer (CX) and employee experience (EX). Retail and ecommerce have long focused on the bigger is better approach. However, small-format stores are proving to be an equally and, in some cases, more lucrative proposition and an effective employment value proposition to attract employees.

Retail 52

Retail Reduced Overhead E-Commerce BPO 52

IBM Services

NOVEMBER 22, 2023

Cloud optimization is essential as organizations look to accelerate business outcomes and unlock the value of their data. At its core, cloud optimization is the process of correctly selecting and assigning the right resources to a workload or application. But cloud optimization is also a lifecycle process that balances performance, compliance and cost to achieve efficiency.

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Efficiency Research Automation Management 75

Offshore India Data Entry

NOVEMBER 24, 2023

Excel is an incredibly powerful tool for managing data. With the right shortcuts and formulas, you can optimize your excel data entry workflow and automate repetitive, manual data entry tasks. By mastering the fundamentals of Excel, you can quickly and confidently analyze data, make informed decisions, and be more successful. Learn Best Practices for Excel Automation from Data Experts In this blog post, excel data entry experts at Offshore India Data Entry explore some of the most useful Excel s

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Data Entry Automation Redistribution Labor Costs 52

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.