The Global Small Business Blog
FEBRUARY 13, 2024
©iStock/metamorworks I've been a fan of John Yunker's for more than two decades. No one knows web globalization like John does. He's the expert of all so-called experts on this topic. Check out some past post about John here. The exciting news is that he is finishing up his latest popular report card, " The Web Globalization Report Card 2024 ," available in two weeks.
Go4Customer
FEBRUARY 12, 2024
Is your business at a crossroads in the realm of customer service, grappling with the crucial decision of whether to keep call center operations in-house or outsource them to third-party service providers? This pivotal choice can significantly shape the dynamics of your customer interactions and influence overall business success. Let's embark on a journey through the intricate landscape of customer service strategies, unraveling th.
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Magellan Solutions
FEBRUARY 14, 2024
In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. With rising costs and complex regulations overwhelming healthcare providers, partnering with overseas business process outsourcing (BPO) companies has become a strategic necessity.
Eclaro
FEBRUARY 11, 2024
Super Bowl LVIII between the Kansas City Chiefs and San Francisco 49ers has no shortage of tantalizing storylines. The Taylor Swift Effect. Mr. Irrelevant vs. Future GOAT. The Top Tight End Showdown. The crowning of a dynasty or a return to glory. But for the moment, let’s shift our focus from the gridiron to the playing field of business, where every day is game day.
Advertiser: Paycor
In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
IBM Services
FEBRUARY 13, 2024
In this age of supply chain disruptions that hold the power to upend entire industries, strength and resilience across the entire value chain is no longer a nice-to-have—it’s a survival tactic. For sourcing teams, that means pivoting their mindset around selecting suppliers from a tactical, lowest-cost-above-all approach to a strategic one.
The Global Small Business Blog
FEBRUARY 10, 2024
©2024 Laurel J. Delaney. All right reserved. "It’s one of the greatest cities on the planet. My heart beats differently when I’m in Chicago. It slows down and I feel more at ease.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
V-Soft Consulting
FEBRUARY 16, 2024
Technological advancements are ramping up year over year, and businesses must adopt them to remain competitive. Artificial Intelligence (AI), Machine Learning (ML), and many automation algorithms are now the driving forces behind digital workflows. ServiceNow (NOW) has also become a revolutionary platform in advancing technology and the digital landscape.
IBM Services
FEBRUARY 13, 2024
Remember how cool it felt when you first held a smartphone in your hand? The compact design and touch-based interactivity seemed like a leap into the future. Before long, smartphones became a way of life for organizations worldwide because of all they offer for business productivity and communication. Generative AI ( artificial intelligence ) promises a similar leap in productivity and the emergence of new modes of working and creating.
The Global Small Business Blog
FEBRUARY 15, 2024
©iStock/FotografieLink What’s the difference between doing business globally, and being a global-first business? What are the positives, pitfalls, and most crucially, how do you ensure your business isn't left behind in the race towards global-first dominance in 2024? Doing business globally might involve expanding your operations across borders, tapping into international markets, and perhaps establishing a presence in multiple countries.
Perficient Digital Transformation
FEBRUARY 13, 2024
What is Microservices Architecture? Microservices Architecture Software development follows an architectural and organizational approach where small independent services communicate with each other through well-defined APIs. Overview of Microservices Architecture Microservices architecture provides a set of rules and guidelines to develop a project as a set of loosely coupled/de-coupled services, and this can be implemented using Spring Boot + Spring Cloud + Netflix and many other tools.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
inDinero
FEBRUARY 12, 2024
Every year, right around the beginning of April, many people ask: “What happens if you file taxes late?” Filing your taxes after the deadline can bring serious consequences, including monetary penalties and the increased risk of an audit. If you’re worried you can’t make the deadline this year, don’t panic. In this article, we’ll outline the penalties and steps you can take to avoid or reduce them.
IBM Services
FEBRUARY 12, 2024
An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Advancements in technology mean customers can order virtually any product and receive it in less than a week.
The Global Small Business Blog
FEBRUARY 14, 2024
©iStock/Marina Leer "Love is our true destiny. We do not find the meaning of life by ourselves alone - we find it with another.
Microsourcing
FEBRUARY 12, 2024
On the first day of 2024, Financial Executives International (FEI) shared a disturbing statistic with its members – more than 300,000 accountants and auditors had left their positions during the past two years 1. The sun had barely risen on the new year and the collective of chief financial officers, chief accounting officers, treasurers and tax executives had received another stark reminder of the pressures confronting businesses of all shapes and sizes.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
V-Soft Consulting
FEBRUARY 16, 2024
In a business world fueled by speed and efficiency, solutions that empower employees and customers while streamlining service delivery are paramount. ServiceNow self-service portals are your answer to enhanced user experience and streamlined processes. ServiceNow self-service portals are a powerful tool, whether your goal is to elevate internal IT service management (ITSM) or deliver a seamless customer support experience.
IBM Services
FEBRUARY 16, 2024
A large, multinational automobile manufacturer responsible for producing millions of vehicles annually, engaged with IBM to streamline their manufacturing processes with seamless, automated inspections driven by real-time data and artificial intelligence (AI). As an automobile manufacturer, our client has an inherent duty to provide high-quality products.
The Global Small Business Blog
FEBRUARY 16, 2024
©iStock/Jirsak If you’re looking to increase your revenue and see real conversions, Amazon audience targeting helps maximize your ad budget. Amazon provides the perfect opportunity to sell to millions online, extending reach far beyond a brick-and-mortar storefront. Due to the sheer volume of web traffic that Amazon receives each month, many sellers focus all of their efforts exclusively there rather than open their Direct to Consumer (DTC) website. eCommerce brands will see greater success by n
Eclaro
FEBRUARY 14, 2024
Love is in the air and all around us this Valentine’s Day. With all that it inspires, from heart-shaped boxes of candy to rose bouquets to proclamations of passion, here at ECLARO we were inspired by February 14 to share 14 of our favorite quotes about loving what you do. And with good reason.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Amzur
FEBRUARY 14, 2024
Gone are the days of clunky, siloed systems and reactive decision-making. Today’s manufacturers are wielding the double-edged sword of cloud-based solutions and artificial intelligence (AI) to achieve operational excellence. But NetSuite isn’t just another enterprise resource planning (ERP) software; it’s a platform specifically designed to cater to the unique demands of manufacturing.
IBM Services
FEBRUARY 16, 2024
In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience? And why do both matter for your business? Customer experience , or CX, is a holistic accounting of customers’ perceptions resulting from all their interactions with a business or brand, whet
The Global Small Business Blog
FEBRUARY 12, 2024
©iStock/ma_rish What's affecting me, my clients, my colleagues and other global small business owners: What you should expect in the Year of the Dragon 2024. The Year of the Wood Dragon 2024, an explainer. The Year of the Dragon, predictions for your Chinese zodiac sign. Quote of the week: "You’re a Dragon, and of all the signs only a Dragon can tame the fates.
Intelligent Sourcing
FEBRUARY 12, 2024
No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring. Over the years, many would have had it believed that business process delivery from locales near and afar would succumb to the advancements in automation and artificial intelligence. Equally, there has been a […] The post Location, Location, Location – 2024 and beyond appeared first on Intelligent Sourcing.
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HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
Everest Group
FEBRUARY 16, 2024
Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Amid challenges such as rising fraud, evolving regulatory norms, economic pressures, and unique geopolitical circumstances, financial institutions and next-generation participants are striving to meet compliance standards.
IBM Services
FEBRUARY 15, 2024
You’re headed to your favorite drive-thru to grab fries and a cheeseburger. It’s a simple order and as you pull in you notice there isn’t much of a line. What could possibly go wrong? Plenty. The restaurant is near a busy freeway with roaring traffic noise and airplanes fly low overhead as they approach the nearby airport. It’s windy.
Perficient Digital Transformation
FEBRUARY 16, 2024
New ERG Will Assist in Delivering On Our People Promise At Perficient, our success is defined by our colleagues. Because of this, Perficient has promised to challenge, champion, and celebrate its people, and that includes empowering their personal health and well-being. Today, we proudly announce the launch of the LiveWell Employee Resource Group (ERG), a community of Perficient colleagues passionate about health and wellness that aims to support everyone in achieving better overall well-being.
The Hackett Group
FEBRUARY 16, 2024
Procurement Targeting Technology, Including Gen AI, To Help Close Efficiency Gaps and Improve Effectiveness Miami, FL – February 16, 2024 – Improving spend cost reduction has taken over the top priority spot for procurement executives for the coming year, as companies face concerns over their ability to continue to grow revenue, high interest rates, fears of recession, and the potential for labor and skill shortages, according to new Procurement Key Issues research from The Hackett Group , Inc.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Blue Ocean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?) SaaS companies are no strangers to how an entire industry can be flipped on its head with a simple reframing of business models.
IBM Services
FEBRUARY 14, 2024
When thinking of artificial intelligence (AI) use cases, the question might be asked: What won’t AI be able to do? The easy answer is mostly manual labor, although the day might come when much of what is now manual labor will be accomplished by robotic devices controlled by AI. But right now, pure AI can be programmed for many tasks that require thought and intelligence , as long as that intelligence can be gathered digitally and used to train an AI system.
Perficient Digital Transformation
FEBRUARY 13, 2024
Hello Trailblazers! With Salesforce Survey, gaining valuable insights and feedback from your audience becomes a seamless and insightful experience. In this blog post, we’ll learn how we can Automate Survey Invitations with the help of Flows. This innovative capability empowers you to integrate surveys into your Salesforce Flows effortlessly, ensuring timely and targeted feedback collection.
The Hackett Group
FEBRUARY 15, 2024
Miami, FL – February 15, 2024 – A new Digital World Class Matrix analysis and ranking of 18 leading customer-to-cash (C2C) receivables creation software providers by The Hackett Group, Inc. (NASDAQ: HCKT) finds that the market contains both mature, well-established software providers and new entrants. The research found that leaders deliver far greater value and breadth of capabilities than other software providers, which translated to exceptionally high customer satisfaction.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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