Redial
NOVEMBER 29, 2023
Since we started with a blast our offshore operations in Johannesburg, South Africa, this year, we have strengthened our outsourcing efforts and perspectives. Business leaders in different areas, like the financial and banking industry, increasingly turn to offshore investment to optimize their contact services. Outsourcing has become a strategic move, providing cost-effective solutions without compromising service quality.
NoonDalton
NOVEMBER 29, 2023
Outsourcing operations to remote teams has become more than just a strategic choice—it’s a pivotal component of modern business practices. This shift, accelerated by technological advancements and a changing global economy, has opened doors to a myriad of opportunities for businesses of all sizes. Outsourcing to remote teams is not just a response to the demands of a globalized market, but a proactive step towards operational efficiency, innovation, and growth.
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Ivemsa
NOVEMBER 30, 2023
The current state of manufacturing has shown China is no longer the attractive location it once was. In decades past, its cheap labor costs and quick production times made it advantageous for U.S. operators. However, the past few years have highlighted many of the persistent issues with outsourcing to China, leaving many to consider nearshoring to Mexico as an alternative.
3Pillar Global
NOVEMBER 30, 2023
Many information services companies are in deep discussion around how to leverage AI to drive customer and business value. But a topic often missed is AI preparedness. Without it, you’ll crash and burn like all the other tech-chasers. According to Gartner, by 2025, generative AI will be a workforce partner for 90% of companies worldwide. That’s why AI readiness is one of their top 10 technology trends for 2024.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
IBM Services
NOVEMBER 30, 2023
There’s a lot of talk about how organizations can and should reduce their negative impact on the environment. While staying focused on mitigating our current and future contributions to climate change is crucial, we cannot ignore the dire impacts of existing climate hazards. Risks from wildfires, floods, heat, drought and wind have always been a concern, but climate change has intensified these risks, making them more frequent and unpredictable for organizations.
The Global Small Business Blog
DECEMBER 1, 2023
©iStock/liuzishan According to the research paper, " Pace of innovation and speed of small and medium-sized enterprise international expansion , there is compelling evidence that innovation capability has a positive impact on the international expansion of SMEs. Unsurprisingly, the relevant literature displays an increasing interest in SME innovation activities and how they influence a firm’s international activities.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Perficient Digital Transformation
NOVEMBER 29, 2023
The Core of Efficiency: Choosing the Right ERP Choosing the right Enterprise Resource Planning (ERP) system is critical for ensuring optimal efficiency and future growth of your business. It is important to choose a system that seamlessly integrates with your unique processes and objectives, acting as the driving force behind your business operations.
IBM Services
NOVEMBER 30, 2023
Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. A successful employee experience strategy (EX strategy) is the best way to recruit and retain top talent , as employees increasingly make decisions on where to work based on how they respond to employee needs. Organizations can prioritize overall employee experience by being thoughtful about how to serve their workers during all stages of the employee journ
The Global Small Business Blog
NOVEMBER 28, 2023
©iStock/XtockImages China has been “the world’s factory” for decades, with made-in-China goods reaching global consumers through foreign brands, shops, or sites like Amazon. And the country has had a vibrant domestic e-commerce sector, with companies like Alibaba and JD.com growing into juggernauts. Now see how Chinese e-commerce platforms like Shein, Temu, and TikTok Shop are causing a stir and going global with big ambitions.
31 West
NOVEMBER 29, 2023
In the digital era, where the internet is a central pillar of our daily lives, the importance of cybersecurity in modern web design has never been more crucial. Websites are not just digital storefronts or platforms for content; they are vital assets that require robust protection. As the first line of defense against an ever-evolving landscape of cyber threats, a well-designed website must integrate security at its core.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Perficient Digital Transformation
NOVEMBER 28, 2023
On Operational projects that involves heavy data volume load on a daily basis, there’s a need to monitor the DB Disk Space availability. Over a period of time, the size grows occupying the disk space. While there are best practices to handle the size by adopting strategies of Purge for outdated data and add buffer/temp/data/log space to address the growing needs, it is necessary to be aware of the Disk space and consistently monitor for further actions.
IBM Services
DECEMBER 1, 2023
Insurers struggle to manage profitability while trying to grow their businesses and retain clients. They must comply with an increasing regulatory burden, and they compete with a broad range of financial services companies that offer investment products that have potential for better returns than traditional life insurance and annuity products. Although interest rates have increased at an unprecedented rate over the past year as central banks attempt to curb inflation, a significant part of insu
The Global Small Business Blog
NOVEMBER 27, 2023
©iStock/master1305 What's affecting me, my clients, my colleagues and other global small business owners: The Italian Made in Italy apparel and accessory brand Vicario Cinque is ready to further expand globally through a series of strategies in-keeping with its own identity, expertise, love for the environment, quality, savoir-faire. It's a bet on a lifestyle brand.
31 West
NOVEMBER 25, 2023
In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions. Drawing on various methods and sources, we’ll explore how effective ITSM can revolutionize the educational experience.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
V-Soft Consulting
DECEMBER 1, 2023
Today, companies are continually seeking innovative solutions to streamline their operations and enhance productivity. The integration of ServiceNow, a leading cloud-based service management platform, with ChatGPT, a powerful language model developed by OpenAI, presents a dynamic synergy that holds the potential to revolutionize how businesses operate.
IBM Services
NOVEMBER 29, 2023
Financial Services clients are increasingly looking to modernize their applications. This includes modernization of code development and maintenance (helping with scarce skills and allowing innovation and new technologies required by end users) as well as improvement of deployment and operations, using agile techniques and DevSecOps. As part of their modernization journey, clients want to have flexibility to determine what is the best “fit for purpose” deployment location for their a
The Global Small Business Blog
NOVEMBER 30, 2023
©iStock/luamduan Discover what the world risks if it abandons globalization. A conversation with Ngozi Okonjo-Iweala over at Foreign Affairs.
Raya Contact Center
NOVEMBER 26, 2023
Recognized for the 3rd consecutive year and one of only 3 chosen star performers in EMEA. Cairo, Egypt – November 27, 2023 – RAYA CX, a subsidiary of RAYA Holding for Financial Investments, has risen to the Major Contender category in Everest Group’s CXM PEAK Matrix® EMEA 2023. Reaching this position further cements the company’s success in the EMEA region and proves its strategic planning has been fruitful.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Airswift
NOVEMBER 27, 2023
Nervous about competency-based interview questions? Here's our guide on how to answer them.
IBM Services
DECEMBER 1, 2023
The fast-paced business world we live in today requires smart tools to manage a business’s operations and everyday needs. Enterprise resource planning (ERP) is a business management software built to do just that. This relatively new system offers a centralized platform with applications to manage all aspects of your business from supply chain management to inventory management to financial management.
Everest Group
NOVEMBER 30, 2023
Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. These platforms optimize the revenue cycle, from patient registration and appointment scheduling to the final bill payment. Healthcare organizations are increasingly evaluating RCM platform providers based on the functionalities, features, and technical support they provide.
Raya Contact Center
NOVEMBER 26, 2023
Recognized for the 3rd consecutive year and one of only 3 chosen star performers in EMEA. Cairo, Egypt – November 27, 2023 – RAYA CX, a subsidiary of RAYA Holding for Financial Investments, has risen to the Major Contender category in Everest Group’s CXM PEAK Matrix® EMEA 2023. Reaching this position further cements the company’s success in the EMEA region and proves its strategic planning has been fruitful.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Perficient Digital Transformation
NOVEMBER 29, 2023
As oil and gas companies face a future of flux and rapid energy transition, remaining competitive requires either full-fledged digital transformation or major components of it. Specifically, automated workflows and connected worker solutions are improving the employee experience and productivity. Further, direct consumers are demanding digital experiences tailored to their expectations.
IBM Services
NOVEMBER 29, 2023
By leveraging AI for real-time event processing, businesses can connect the dots between disparate events to detect and respond to new trends, threats and opportunities. In 2023, the IBM® Institute for Business Value (IBV) surveyed 2,500 global executives and found that best-in-class companies are reaping a 13% ROI from their AI projects—more than twice the average ROI of 5.9%.
Everest Group
NOVEMBER 30, 2023
MedTech Operations As the global MedTech industry gradually recovers from the disruption caused by COVID-19, it confronts various new challenges, including changing consumer preferences, staffing shortages, supply chain disruptions due to geopolitical tensions, and evolving regulatory frameworks and standards across different markets. Additionally, the surge in interest in generative AI and advanced technologies, such as wearables, digital therapeutics, and medical robots, is compelling provider
Intugo
DECEMBER 1, 2023
The Benefits of IT Outsourcing to Mexico In today’s globalized business landscape, companies constantly seek ways to optimize their operations, reduce costs, and gain a competitive edge. One strategy that has gained significant traction is IT outsourcing, and Mexico has emerged as a prime destination for businesses looking to harness the advantages of outsourcing.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Perficient Digital Transformation
NOVEMBER 28, 2023
At the beautiful Shinola Hotel in downtown Detroit, we invited a distinguished group of automotive and mobility industry leaders to participate in a discussion on the current state of the industry. The conversation was lively, and we traded ideas, theories, and suggestions on how OEMs and automotive suppliers could thrive in this changing industry. The two main topics we covered in an hour-long conversation were electric vehicles and the evolving commerce landscape in automotive.
IBM Services
DECEMBER 1, 2023
To keep pace with the dynamic environment of digitally-driven business, organizations continue to embrace hybrid cloud, which combines and unifies public cloud, private cloud and on-premises infrastructure, while providing orchestration, management and application portability across all three. According to the IBM Transformation Index: State of Cloud , a 2022 survey commissioned by IBM and conducted by an independent research firm, more than 77% of business and IT professionals say they have ado
Everest Group
NOVEMBER 29, 2023
CPG GBS Leadership Community EVENT CPG GBS Leadership Exchange: Journey to the Future of GBS November 29, 2023 | 10:00 AM EST | 8:30 PM IST Over the years, GBS organizations in the consumer packaged goods (CPG) industry have risen as a competitive differentiator for their global enterprises. From supporting a wide array of service segments to housing critical capabilities, the GBS organization’s influence has only become stronger.
Zinnov
NOVEMBER 30, 2023
As legacy infrastructure is on the decline, how are AI, automation, and generative technologies propelling the Telecom sector into a digital-first future? Hriday Ravindranath, Chief Digital Officer, Orange Business Services and Sameet Gupte, CEO of evoluteIQ explore telecom’s technology-fueled industry transformation with Prankur Sharma, Principal at Zinnov.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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