The Global Small Business Blog
MAY 21, 2024
©iStock/Nanci Santos Riding a wave of success brought by NFL Sunday Ticket, Google executives have considered opening YouTube TV to a market outside the U.S. “It is something we are closely looking at,” said Chief Business Officer Philipp Schindler. “There’s nothing specific I have to add at this moment in time on this one.” “YouTube TV is doing well,” added Google’s CEO Sundar Pichai.
Eclaro
MAY 21, 2024
The relationship between risk and reward is one in which you always want the latter to come out on top. In the best cases, it’s a relationship driven by recognition and response—recognizing risks, assessing them, figuring out how to mitigate or eliminate them completely, and establishing a proactive response at every turn. When it comes to outsourcing and offshoring, there are any number of risks that businesses may be concerned with, but we’ve come up with a Top 10 of the most common risks asso
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Redial
MAY 22, 2024
Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.
Offshore India Data Entry
MAY 21, 2024
Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. The BPO industry is no exception.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Intelligent Sourcing
MAY 22, 2024
The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains the title of most favored offshore CX delivery destination in 2024, according to this year’s Front Office CX Omnibus Survey by Ryan Strategic Advisory. This marks the second year in a row that India has topped […] The post India is the Most Favored Offshore CX Delivery Location in 2024 appeared first on Intelligent Sourcing.
The Global Small Business Blog
MAY 24, 2024
©iStock/CHALLA The chiefs of Korea’s largest business groups gathered with President Yoon Suk Yeol to garner support for small- and medium-sized enterprises (SMEs) in their overseas expansion efforts in an annual meeting on Thursday. President Yoon presided over this year’s conference of SMEs held on the front lawn of the presidential office in central Seoul, joined by Samsung Electronics Chairman Lee Jae-yong, LG Group Chairman Koo Kwang-mo and Hanwha Group Vice Chairman Kim Dong-kwan.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
31 West
MAY 23, 2024
Digitization is all about creating a workspace where you can automate most of your mundane management operations. The most crucial aspects of your management are handling sales, marketing, and, not to mention, your customers. Customer Relationship Management solutions have helped many businesses grow by building a solid CRM infrastructure that allows you to generate qualified leads, manage your contacts, and provide your customers with unparalleled after-hours calling services.
Redial
MAY 22, 2024
Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.
The Global Small Business Blog
MAY 22, 2024
©iStock/The_Believer_art YouTube is a global video platform that can get your business in front of millions of potential new customers. Additionally, meaningful video content can attract and engage your target audience and strengthen your marketing efforts. In this article , the author explains why YouTube is a must-have marketing strategy, how the video platform can help your brand and how to create a YouTube channel with compelling, engaging content.
Groove Technology
MAY 19, 2024
IT outsourcing has become a highly profitable industry in the Philippines, attracting numerous global investors who have recently set up their offshore IT operations in the country. With the global IT outsourcing market expected to grow at an annual rate of 5.48% from 2019 to 2029, the Philippines is strategically positioned for growth in the next decade due to its vast pool of IT professionals and supportive government incentives.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
31 West
MAY 23, 2024
Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. With students and their families expecting seamless support and assistance, institutions must go above and beyond to meet these demands. But you may ask, to what end? Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates.
3Pillar Global
MAY 20, 2024
FAIRFAX, VA – 3Pillar Global, a leading software engineering, consulting and AI-enabled product development firm, today announced the appointment of Scott Wilson to its leadership team as Chief Revenue Officer. Wilson brings more than 30 years of professional services sales experience and a proven track record of driving significant revenue growth. At 3Pillar, Wilson will shape, drive and execute the company’s go-to-market strategy, with a focus on fostering high-performing teams to support the
The Global Small Business Blog
MAY 23, 2024
©iStock/Jacob Wackerhausen The long-term risks and benefits of AI will quite likely impact people all around the world, and they will pose unique challenges that observers cannot yet understand. But there is significant reason to think that humanity will be better off in the future if stakeholders work to get AI governance right today. For those in the Global Minority who are genuinely interested in arriving at a convergence on trust with the Global Majority, one of the most powerfully obvious y
IBM Business Partners
MAY 20, 2024
The physics of atoms and the technology behind treating disease might sound like disparate fields. However, in the past few decades, advances in artificial intelligence, sensing, simulation and more have driven enormous impacts within the biotech industry. Quantum computing provides an opportunity to extend these advancements with computational speedups and/or accuracy in each of those areas.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Eclaro
MAY 24, 2024
Collaboration, communication, community—as much as we love alliteration at ECLARO, we have an even greater appreciation for the power of coming together to work toward a common goal, of sharing ideas and information in an open, engaged environment, of creating and building community. So it was with great pleasure that we took part in the IAOP (International Association of Outsourcing Professionals) OWS24 summit this past week.
Everest Group
MAY 22, 2024
Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on to discover strategies to improve CXM provider success in a technology-driven market.
The Global Small Business Blog
MAY 18, 2024
©2024 Laurel J. Delaney. All rights reserved. "A flower does not think of competing with the flower next to it. It just blooms.
IBM Business Partners
MAY 24, 2024
The exchange of securities between parties is a critical aspect of the financial industry that demands high levels of security and efficiency. Triparty repo dealing systems, central to these exchanges, require seamless and secure communication across different platforms. The Clearing Corporation of India Limited (CCIL) recently recommended (link resides outside ibm.com) IBM® MQ as the messaging software requirement for all its members to manage the triparty repo dealing system.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Raya Contact Center
MAY 23, 2024
We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.
Everest Group
MAY 22, 2024
The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. However, the significance of this recovery is unexciting, as balancing forces exist that both impede and support industry growth. How a service provider aligns with the right set of forces will become key to competitive success.
Zinnov
MAY 22, 2024
The last 3 years have been a wild roller coaster ride for the world, including the India Global Capability Centers (GCCs) ecosystem. The COVID-19 pandemic heightened tensions between the US and China, with the Western world realizing China’s strength, which the latter demonstrated by flexing its muscles considerably. This, in turn, put pressure on companies to reduce their reliance on China and explore alternatives.
IBM Business Partners
MAY 23, 2024
Data is the lifeblood of every organization. As your organization’s data footprint expands across the clouds and between your own business lines to drive value, it is essential to secure data at all stages of the cloud adoption and throughout the data lifecycle. While there are different mechanisms available to encrypt data throughout its lifecycle ( in transit , at rest and in use ), application-level encryption (ALE) provides an additional layer of protection by encrypting data at its so
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Perficient Digital Transformation
MAY 21, 2024
Welcome to the world of JavaScript, where every line of code tells a story of efficiency and clarity. Today, we’re diving into a fascinating technique called short-circuiting. It’s like taking the express lane in coding – speeding up your journey while keeping things simple and easy to understand. Join us as we unravel the secrets of short-circuiting in JavaScript and discover how it can revolutionize your coding experience.
Everest Group
MAY 21, 2024
Webinar Global Payroll Evolution: The Untapped Potential of Unified Pay Solutions May 29, 2024 Join Everest Group Vice President, Priyanka Mitra, in an upcoming webinar where we delve into the insights from a global survey of senior payroll, finance, and HR leaders. This webinar will explore findings from Everest Group’s latest report, examining the evolving objectives of the payroll function and the imperative role of unified pay solutions in addressing challenges faced by global payroll
SEBPO
MAY 21, 2024
AdMonsters Ops 2024 Total 0 0 0 0 JUNE 3-4, 2024 Metropolitan Pavilion, New York, NY AdMonsters Ops 2024 The AdMonsters Ops Conference is coming. If you’re not there, you’re missing out! When you’re at Ops, you get access to the Ad Ops Brain Trust—the network of smart, savvy digital strategists and media leaders come together. As a conference sponsor, SEBPO will have two of our very own Ad Ops experts there to not only stay fresh on the latest tools and tips for our clients but to help answer al
IBM Business Partners
MAY 20, 2024
Machine learning (ML) has become a critical component of many organizations’ digital transformation strategy. From predicting customer behavior to optimizing business processes, ML algorithms are increasingly being used to make decisions that impact business outcomes. Have you ever wondered how these algorithms arrive at their conclusions? The answer lies in the data used to train these models and how that data is derived.
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HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Perficient Digital Transformation
MAY 21, 2024
As a Salesforce developer, staying abreast of the latest innovations is crucial for delivering cutting-edge solutions that drive business success. One of the most exciting developments in the Salesforce ecosystem is the introduction of Einstein Copilot. This blog delves into what Einstein Copilot is, how it works, and why it matters for developers. What is Einstein Copilot?
Everest Group
MAY 21, 2024
Discover the pivotal moments of RSA Conference 2024 in San Francisco, where AI’s transformative potential took center stage alongside the rise of cybersecurity platformization and the urgent focus on industrial security. Read on to uncover the conference’s highlights and how AI may shape the future of cyber-protection. Like most years, the city of San Francisco came to life with the annual RSA Conference, held at Moscone Center from May 6 – 9.
Unosquare
MAY 24, 2024
After I spent an entire afternoon banging my head against the preverbal office wall, I FINALLY figured out how to deploy a worker process in Heroku when using a docker container. A bit of background: our team has a Ruby on Rails app that’s deployed using Heroku’s “container” stack. This approach is nice because our app has several custom Linux tools like FFMPEG that are much easier to specify and deploy using a Dockerfile instead of Heroku buildpacks.
IBM Business Partners
MAY 21, 2024
Phrases like “striking the post” and “direct free kick outside the 18” may seem foreign if you’re not a fan of football (for Americans, see: soccer). But for a football scout, it’s the daily lexicon of the job, representing crucial language that helps assess a player’s value to a team. And now, it’s also the language spoken and understood by Scout Advisor—an innovative tool using natural language processing (NLP) and built on the IBM® wa
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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