Sat.Sep 10, 2022 - Fri.Sep 16, 2022

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7 Best Practices For Successful MSPs

31 West

The demand for managed services is growing as more and more organizations have opted for digital transformation. New digital enterprise solutions like cloud, automation, big data, blockchain, and IoT have changed the procedure of business operations. This trend has also made MSPs an unavoidable part of business growth. So it is normal to explore managed service provider best practices to ensure overall industrial development.

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Get AI Right With AI Service Providers

Forrester Digital Transformation

AI can deliver value, but getting it right is a challenge. We’ve seen AI deployed successfully, like the program that discovered 20,000 undeclared pools, and less successfully, like the computer-generated rapper whose record label dropped them over racist stereotypes. To apply AI successfully, you not only need to get the data and modeling right, but […].

Service 244
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5 Call Center Metrics to Optimize Agent Performance

Provana

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on.

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What's the One Thing You Need to Remember Before You Global?

The Global Small Business Blog

©iStock/RRice1981 First, read this – that is if you want to launch globally and profitably. Next, if you are like creative agencies all over the world, they are looking for stable horizontal growth in tough economic times – both in the traditional way with a new office and big local hires, and in ways enabled by our infamous new normal, with satellite presences and remote workers.

Marketing 199
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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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The Star Schema is Obsolete, Reduced Cost, and Better Performance

Perficient Digital Transformation

This is the second blog in the series. Read the first blog, here. In my first blog, I stated that the star schema and dimensional modeling are obsolete, and I urge you to stop using them. I explained that in the first chapter of The Data Warehouse Toolkit Ralph Kimball explained that dimensional modeling and the star schema offered few benefits that are now archaic.

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SD-WAN Sunsets And ZTE Emerges

Forrester Digital Transformation

Software-defined WAN (SD-WAN) has started to ride off into the sunset (which is long overdue). For some time, you might see some vendors wandering around aimlessly, hoping to sell you a SD-WAN solution, but for the most part, the networking market is moving on. It didn’t happen like I predicted. I thought the SD-WAN acronym […].

Software 246

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Today in Global Small Business: The Origin of a Great Global Gospel Classic

The Global Small Business Blog

©iStock/dragana991 What's affecting me, my clients, my colleagues and other global small business owners: The origin of a [great global] gospel classic by Robert Marovich and published in the 9/10/22 print edition of the Wall Street Journal. Mr. Marovich writes that ninety years ago, the song ‘Take My Hand, Precious Lord’ emerged from personal tragedy to become a beloved anthem.

Marketing 213
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Requirements for application publication on Google Play and the App Store

Groove Technology

The specifications set out by the Apple App Store and the Google Play Store should be followed when developing all applications. You must adhere to these specifications if you want your app submission to be successful. If not, your application can be turned down. To protect your development and prevent app rejection, getting familiar with why apps are rejected is essential.

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Show Me (How Emerging Technologies Will Enable) The Future Of Consumer Digital Experiences

Forrester Digital Transformation

Learn which four emerging technologies could help your brand create truly differentiating consumer experiences.

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What Is The Future of IT Managed Services?

31 West

Does this look exaggerated? The global managed services market is projected to grow from $243.33 billion in 2021 to $557.10 billion in 2028, at a CAGR of 12.6% in the forecast period. By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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How Would a Chinese Blockade of Taiwan Affect Global Business?

The Global Small Business Blog

©iStock/Bing-Jhen Hong A Chinese blockade of Taiwan would cripple global supply chains and raise freight prices in Asia and potentially beyond, because of the outsize role that the island of roughly 23 million people plays in global business. Here are some questions and answers about the tensions across the Taiwan Strait and the possible fallout on global business should China attempt to blockade the island.

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5 Levels of Object-Oriented Programming

Groove Technology

Nearly all developers employ the core programming paradigm known as object-oriented programming (OOP) at some point in their careers. The most well-known programming paradigm, OOP, is taught as the norm for most of a programmer’s educational career. We’ll dissect the fundamentals of what makes software object-oriented today so you can start using this paradigm for your tasks and job interviews.

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The Adobe-Figma Combination Bodes Well For Collaboration In And Beyond Design (And Wall Street Isn’t Getting It — Yet)

Forrester Digital Transformation

The news this morning that Adobe is acquiring Figma is a development that makes a lot of sense: Design and collaboration are increasingly essential to customer experience (CX) and business success, and the two companies’ respective strengths will form a powerful combination. Adobe And Figma Are Close But Complementary Competitors Figma’s main product is its […].

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How IT Outsourcing Can Grow Your Business?

31 West

With technological advancements, more and more companies are opting for cloud computing and digital transformation. This trend is causing the IT infrastructure of organizations to become complicated every day. It requires continued maintenance where many scalable features demand regular optimization of the company. Based on the current situation, it’s not hard to assume that the demand for outsourced IT services will keep increasing.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Let's Make a Deal Freight Rail Companies!

The Global Small Business Blog

©iStock/gk-6mt Early on the morning of Thursday, September 15, 2022, freight rail companies and unions reached a tentative agreement to avoid a strike that could have begun on Friday, September 16, 2022. The agreement now heads to union members for a ratification vote, a process that could take a few weeks. Workers have agreed not to strike while the vote is tallied.

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What Content & Commerce is, Can Be, & Could be For Your Business

Perficient Digital Transformation

Content and commerce – it’s no longer just a trend that you hear in the industry where only a few far between may understand what it is. Now, it’s so much more than a buzzword, especially in today’s evolving digital landscape. It’s an approach, a mindset, and most importantly, an organizational strategy that takes your manufacturing business to the next level of maturity.

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VMware Bets Its Future On Multicloud—But the Odds Are Long

Forrester Digital Transformation

Will enterprises pay big money for both public cloud IaaS and VMware cloud infrastructure services just to get past hyperscaler lock-in? That’s VMware’s wager in a multicloud and hybrid world, and the company’s flagship user event touted a series of services and offerings to convince customers to take VMware with them as they move from […].

Service 130
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What Services Are In Managed Services?

31 West

Tasks handled by a third party are referred to as “managed IT services,” typically in the context of business information technology services. In order to cut costs, enhance service quality, or free up internal teams to work on duties that are unique to their firm, one option is to delegate general chores to an expert using the IT managed services model.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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The State of Maine Powers Up for Exports

The Global Small Business Blog

©iStock/nensuria State Trade Expansion Program grants from the U.S. Small Business Administration provide funding to increase the number of businesses that export, and are administered in the state by Maine International Trade Center. The Maine International Trade Center in Portland was awarded $400,000 in federal money to provide small businesses with the information and tools they need to succeed in export-related activities.

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Connected revolution: The future of US auto insurance

McKinsey and Company

Autonomous mobility has the potential to dramatically transform the automotive insurance market, from underwriting to claims and beyond.

Insurance 126
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Use Innovations To Reshape B2B Cross-border Payment Experience

Forrester Digital Transformation

Businesses increasingly operate across borders; the rise of B2B e-commerce and online marketplaces is driving more cross-border transactions. But several factors complicate these payments: payment infrastructures vary by country; the landscape of regulations governing cross-border transactions is fragmented by geography; and providers are plagued by complex internal business processes and operations.

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What’s The Difference Between A VMS And MSP ?

31 West

Are you struggling to fulfill the skill gap in your organization? Is the lack of an experienced and reliable workforce holding you back from pursuing new opportunities? Or managing your contingent workforce has left you overwhelmed? If you replied with an empathetic yes to any of the above questions, your organization is a prime use case for leveraging solutions like VMS and MSP.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Top 10 stories we loved at CommunityLIVE 2022

Hyland

One of the best parts of CommunityLIVE is hearing about how members of the Hyland community are improving their work lives. It’s why we do what we do — to ensure the organizations we work with can achieve their full potential. At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them.

Banking 105
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How Europe’s CPG leaders can navigate inflation

McKinsey and Company

With inflation persisting, consumer-packaged-goods manufacturers can’t rely on the strategies that got them through the past two years. It’s time for a reset.

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Level Up Your Loyalty Marketing With Zero-Party Data

Forrester Digital Transformation

Loyalty programs, rife with first-party data, are seemingly a salve to the challenges posed by the forces of data deprecation. But even loyalty marketers struggle to effectively collect and use data. Whether it be a lack of respect for customer privacy, datasets saturated with useless information, or an inability to make customer insights actionable, loyalty […].

Marketing 130
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How to Manage a Help Desk Successfully: 12 Key Steps

31 West

Are you struggling to provide technical support to customers? Is customer retention a persistent problem? Do your employees find it challenging to use the ticketing software? Is the lack of quality customer support affecting your bottom line? If yes, you need to revisit your help desk system. The system must be customer-centric. It should also make it easier for employees to access information and answer questions correctly and quickly.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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More than just a learning experience: Hyland interns share their stories

Hyland

2023 internship applications are open! > Look for 2023 Hyland internships. Internships are a fantastic way to gain real-world experience before graduating and can provide a great opportunity to explore different career paths. At Hyland, our interns are essentially treated like every other employee, a true part of the Hyland team whose contributions and perspectives are always valued.

Finance 98
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How to Utilize Scrum Project Management - A Beginner's Guide

Bydrec

There are many challenges that teams face while working through an iterative software development process, and one of the most important ones is how to manage the numerous tasks and deliverables that need to be completed in a limited amount of time. With scrum project management, you can break down each activity into smaller chunks so that your team can easily plan their work and monitor their progress.

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Bridge the Trust Gap Between AI and Impact

Forrester Digital Transformation

Whether easing the barriers to launching a business or telling jokes, artificial intelligence has proven its ability to make an impact in a variety of spaces, but many companies aren’t taking full advantage of the benefits it has to offer. A major factor standing between AI and impact is a lack of trust.

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How To Build A Successful MSP Marketing Strategy ?

31 West

MSP marketing is a critical task, especially for start-ups that are not familiar with their potential customers. Your target customers might have heard about your services, but they know too little about your brand to trust. Cogent MSP marketing strategies can help you get new customers by educating them about your services. You can win the trust of your prospects by familiarizing them with the value of your services.

Marketing 130
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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.