Automation Anywhere
AUGUST 6, 2021
Deloitte calls them “superteams.” A combination of people and intelligent software robots (“bots”) that together, the teams tackle business challenges, provide insight, and deliver real value to enterprises. This is the true vision for intelligent Robotic Process Automation (RPA), Deloitte argues—augmenting existing workforces with tools to drive competitive, agile edges in difficult markets.
Neeyamo
AUGUST 5, 2021
Payroll departments operate at the intersection of Finance and HR functions. While in some organizations, payroll aligns closely with HR, in others, they report directly to their heads of finance. The payroll team is responsible for accurately executing payments for one of the largest expense overheads in any organization, namely employee salaries and wages.
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Microsourcing
AUGUST 5, 2021
When COVID-19 quickly evolved from an emerging disease in China in late 2019 to a full-blown global pandemic a few months later, the banking and finance industry could have been forgiven for thinking: “Here we go again.” Having not long recovered from the fiscal nightmare of the Global Financial Crisis (GFC) of 2008-10, executives were bracing for another economic tsunami as borders closed, communities went into lockdown and the term ‘social distancing’ was added to the dictionary.
Immedus
AUGUST 5, 2021
Today, in this Employee Spotlight, I am speaking with José Carlos de Sousa Junior , our new Brazil Payroll Manager. José is based in Sao Paulo, Brazil, and joined Immedis in May. So, José , tell us a little about yourself. I’m a 34-year-old graduate of International Relations. I also have a Masters in Finance, Innovation & Entrepreneurship.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Automation Anywhere
AUGUST 3, 2021
Robotic Process Automation (RPA) is not a question of taking a manual process and automating it, step by step—although that is what many businesses do. There should almost always be some transformation involved—changes that make the process more efficient, more robust, less error-prone. Businesses themselves say they want this. According to one recent survey , almost six in 10 (59%) of organizations say that they will start deploying RPA within the next few years.
V-Soft Consulting
AUGUST 2, 2021
As a founding member of the AI Innovation Consortium (AIIC), V-Soft is excited to share we are a Presenting Sponsor for the upcoming Evolve 2021 conference , hosted at the University of Houston College of Technology in Sugar Land Texas on Thursday, August 12th and Friday, August 13th. As the event gets closer, get to know the experts at V-Soft who will share the experiences and insights with artificial intelligence at the event.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Airswift
AUGUST 2, 2021
Source: JFDIORIO/Shutterstock. Good winds are blowing strong in northeastern Brazil and the sector has accumulated record power generation. This has helped to reduce the consequences of the water crisis currently facing the country — due to the dry rains — and also to stimulate the economic recovery, creating jobs. Brazil occupies seventh place in the global ranking of the Global Wind Energy Council (GWEC) with 19GW of installed capacity.
Raya Contact Center
AUGUST 4, 2021
RAYA Customer Experience has received Recognition for Excellence in Strategic Partnerships from IAOP. This official recognition represents the quality of support and guidance that RAYA CX provides to its customers. The IAOP (International Association of Outsourcing Professionals) awarded the recognition in response to RAYA CX’s innovative assistance to an international retail chain.
V-Soft Consulting
AUGUST 2, 2021
As technology advances, many tools which would otherwise be considered science fiction in the recent past have become ubiquitous today. Augmented reality (AR) is one such technology that seemed “surreal” initially until practical applications for consumer products as well as tools for various industries started to become commonplace. Augmented reality in industries such as manufacturing, oil and gas and healthcare can vastly improve outcomes.
Auxis
AUGUST 6, 2021
As digitization accelerates in the aftermath of the pandemic, traditional backup strategies like tape libraries and secondary sites can’t keep up with the explosive growth of critical enterprise data. Instead, more and more businesses are turning to Amazon backup storage for highly scalable, efficient data protection in the cloud – achieving fast, reliable data recovery while cutting costs and freeing IT staff to concentrate on strategy and innovation.
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Velocity Global
AUGUST 4, 2021
DENVER, August 4, 2021 —. Former Uber executive to lead operations in support of the company’s global work platform. Velocity Global, the leading provider of global employment solutions, added technology operations veteran Eric Schroeder as chief operating officer. Schroeder applies two decades of operations leadership to support clients, their distributed workforces, and scale Velocity Global’s worldwide team.
Bydrec
AUGUST 5, 2021
Every development process must go through a methodology to ensure workability of the product and achieve a positive end result. One methodology that Bydrec employs is what is known as and referred to as agile project management or agile scrum. Agile methodology has experienced its genesis in the software development world. When learning about agile project management and how to create a process for it, typically on a document that workers may refer to, it is important to understand that this pro
V-Soft Consulting
AUGUST 2, 2021
Almost every industry is harnessing the power of Robotic Process Automation (RPA). Enterprises have been adopting RPA to automate repetitive front and back-office tasks. RPA bots interact with numerous software applications to execute tasks at the user interface level without altering the existing applications. Based on the business need, RPA bots operate in two models: Attended and Unattended.
Amzur
AUGUST 5, 2021
Reading Time: 3 minutes. How InsurTech Paves a Pathway to Improved Efficiency and Customer Experiences. Insurtech, a word that refers to technology designed to improve efficiency within the insurance industry, has been accelerating for years. Now, most modern insurance companies agree that improving their technology is a key component of their future success, but that doesn’t mean reaching that future will be simple or easy. .
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
IPS
AUGUST 4, 2021
One of the most common questions I'm asked by accounts payable professionals is: "How long should it take my department to process an invoice?".
Akorbi
AUGUST 4, 2021
Video localization is essential for any organization because it enables companies to expand their reach and be relevant in a specific target market. However, it’s often a challenging endeavor. At Akorbi , we are well-versed in this area of expertise. There are a few best practices to stick to that will help make the process a smoother one. Let’s briefly review.
V-Soft Consulting
AUGUST 5, 2021
In today’s digital world, businesses are actively expanding their IT infrastructure and deploying digital solutions to stay competitive. This drastic upsurge has positioned IT departments as fundamental assets to success. It’s also led to IT services and operations management becoming more complex to match the rapid progression. Due to data silos and disparate tools with no proper integration, IT teams are finding themselves monitoring the health of IT infrastructure to achieve better operationa
OpenAccess BPO
AUGUST 3, 2021
Multiculturalism is an indelible part of Open Access BPO’s daily operations. Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds. We embrace diversity and commit to empowering our employees, regardless of religion, culture, age, abilities and disabilities, and gender identity. Whether it’s on Pride month or not, […].
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Velocity Global
AUGUST 6, 2021
It’s harder than ever for HR teams to hold onto talent. Employees left their jobs at a record pace in Q2 of 2021, and data suggests the upheaval will continue. In the face of high turnover, companies focus on providing an optimal employee experience to keep their people happy and engaged—and prevent them from looking for work elsewhere. . What Is Employee Experience and Why Is It Important?
TTEC
AUGUST 6, 2021
An organisation’s front and back office functions are fundamental to any great customer experience. That’s why it’s critical to keep both front and back office operations running smoothly and effectively. Yet, in many businesses, there is often some overlap and confusion over what defines the roles of a front office and back office, making it difficult to prioritise an area for greater efficiency and productivity.
Obobo
AUGUST 6, 2021
What Is Procurement and Why Is It Important For SME's? Every company, everywhere in the world is doing it. It’s the opposite to customer sales as its’ where the company is the customer being sold to. It’s been an important part of most larger companies for many years and its playing an increasingly important role in SMEs businesses. Even though it happens on a daily basis, the purchase and management of goods and services is often overlooked by many SMEs as it just happens when it needs to.
Zinnov
AUGUST 6, 2021
By Nischay Mittal, Principal & Global Head – Automation/AI, Zinnov. Robotic Process Automation (RPA) has been a key player in the digital transformation journeys of enterprises globally. More and more companies are increasing their investments in Hyper Intelligent Automation, which has led to RPA undergoing significant evolution since its inception.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Magellan Solutions
AUGUST 6, 2021
These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. It is because of communication and interpersonal skills for Filipino agents. But now, many companies that outsource to Philippines also have their eyes on their non-voice services.
Global Help Desk Services
AUGUST 5, 2021
“I think I’ve hit my limit.”. “I hate the stress of this job when things don’t go right, and feel like I’m never appreciated.”. “ Between the stupid people, the angry people and the rude people, it all just starts feeling trivial and beneath you. You eventually stop caring.”. How are your help desk agents doing? You might not know it, but some of them may have hit their limit as well.
Outsource Workers
AUGUST 5, 2021
Businesses and companies have implemented and tried their best to adjust to the ‘new normal,’ which is to work from home. However, like any new thing that’s abruptly being applied, it causes some sort of a culture shock to the organization as a whole. Business operations are meddled with new requirements of systems, policies, and methods. One of the apparent changes that businesses should adhere to is to provide IT support to their remote workforce.
V-Soft Consulting
AUGUST 5, 2021
This month's spotlight features Igor Dizdarevic, V-Soft's Human Resources Director. Igor has been instrumental in implementing new benefits, employee training and enhancing HR processes since his start with V-Soft earlier this year. We recently had the pleasure to get to know Igor on a more personal level, learning what he likes to do in his free time and some interesting facts you may not know!
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Magellan Solutions
AUGUST 6, 2021
Reasons why healthcare BPO companies in Philippines are thriving. Hospitals and clinics exist to provide patient care. But they must still operate just like how businesses do. It is a delicate balancing act. Especially in healthcare where margins are low and patient expectations are high. . In order to grow and thrive, every business has to consider managing costs as well as outputs.
ScaleHub
AUGUST 5, 2021
ScaleHub’s global expansion continues! We’re proud to announce that ScaleHub is officially expanding to Southeast Asia, Australia, and New Zealand. With subsidiaries in the US and Bulgaria, ScaleHub’s parent company, headquartered in Norderstedt (near Hamburg), Germany, is forming its newest entity to build upon the success of its fully cloud-based managed-service crowdsourcing solution in Southeast Asia and Oceania.
Metasource
AUGUST 5, 2021
As your business grows, sometimes it feels like you don’t have quite enough help. Departments have multiplied and so has the number of employees within them. Processes that used to be simple now take way too long from start to finish. Inefficiency in your company processes could be costing your business every year. A Deloitte study found 59% of businesses use outsourcing to reduce these costs.
V-Soft Consulting
AUGUST 5, 2021
This month's spotlight features Sanjay Kommera, V-Soft's new Chief Technology Officer. After hitting the ground running just over a month ago, Sanjay has launched V-Soft Digital, a restructuring of the business solutions formerly known as V-Soft Labs. We are excited to have Sanjay join the V-Soft Family and lead the company and our clients to higher levels of innovation.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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