Sat.Feb 12, 2022 - Fri.Feb 18, 2022

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400 Million Reasons To Pay Attention To Contact Center AI

Forrester Digital Transformation

Uniphore has just announced a whopping $400 million Series E round led by NEA, giving them a valuation of $2.5 billion. And they have been busy. This funding round is right on the heels of some major moves in 2021: a $140 million Series D round and the acquisitions of Emotion Research Lab (video and […].

Research 246
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Who Will Be the First Recipient of the Prestigious Gail Adinamis wegg® Award for Exemplary Global Leadership™?

The Global Small Business Blog

©2022 Women Entrepreneurs Grow Global. All rights reserved. Join us on Tuesday, February 22, 2022 at 4PM CT as Women Entrepreneurs Grow Global® announces the first recipient of the Gail Adinamis wegg® Award for Exemplary Global Leadership™2022. What is the Gail Adinamis wegg® Award for Exemplary Global Leadership™? The annual award, given by Women Entrepreneurs Grow Global® , honors a wegg® stakeholder who has gone out of her way to connect, create, contribute, and collaborate with wegg, and for

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How to Boost eCommerce Social Media for Your Online store?

Groove Technology

eCommerce is now one of the fastest-growing segments of online business. This is primarily due to the COVID-19, but the trend is much more significant because it began long before the pandemic. Customers prefer to buy products or services online because it is quick and convenient. With more Internet users purchasing online each year, it’s safe to say the eCommerce industry is thriving.

Retail 130
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Business Performance Metrics Every Entrepreneur Needs

Intelligent Management Inc.

“Without this information I would have gone out of business long ago.” Those are the words of a CEO in a recent conversation and he was not talking about Cost Accounting. Cost Accounting is not giving companies all the information they really need. That may seem astonishing but it is a fact. There is a much simpler and more straightforward way to get real information from the numbers a company is producing to understand business performance.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Who Are The B2B “Early Deciders”?

Forrester Digital Transformation

Politicians of all persuasions will agree that people make decisions in strange ways. The motivations of voters are complex. Political campaign managers must understand this complexity in order to target the right likely voters with the right message at the right time. To do this, they often break the electorate into three broad groups based […].

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Today in Global Small Business: The Origins of Valentine's Day

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. What's affecting me, my clients, my colleagues and other global small business owners: History of Valentine's Day. While Valentine's Day might be associated with romantic love, the real story behind its namesake, St. Valentine, is full of bloodshed and heartbreak. The dark origins of Valentine's Day. Quote of the week: "To love at all is to be vulnerable." – C.S.

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Grant Moe Gets Technical To Deliver Positive Client Outcomes

Perficient Digital Transformation

At Perficient, we encourage you to be your true self. We’re in the business of creating genuine connections that truly matter, with experiences that count for both colleagues and clients, and being your true self is the first step to establishing these relationships. Grant Moe , a technical consultant on our Salesforce team based in Fargo, ND, shares what his day-to-day looks like, and what he loves about working at Perficient.

Jobbing 122
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Three Keys To Effective Coaching To Increase Sales Productivity

Forrester Digital Transformation

Sales leaders should hold their sales managers accountable for providing consistent coaching to reps because it has a significant impact on sales productivity and performance. Sixty-five percent of high-impact sales organizations (75% or more of reps achieving quota) report that sales managers spend 20% or more of their time coaching. Today, CEOs and investors prioritize scalable […].

Sales 245
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Karishma Kakoti: Global Business Tycoon

The Global Small Business Blog

©iStock/Balaji Srinivasan Karishma Kakoti has made it to the February cover of Global Business Tycoons by Entrepreneur India Exchange Magazine. She is a budding interior designer. Inspired by masters like Kelly Wearstler and Frank Lloyd Wright, the founder and head designer of KA Designs , a Guwahati-based interior design company. Kakoti is designing homes across the country.

Design 200
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The Power of One: The Potential of a Single Global Payroll Solution

Immedus

The Power of One: Realizing the Potential of a Single Global Payroll Solution. If you are running international payroll for an organization with employees spread across the globe, how are you managing these multiple payrolls? In one recent survey of payroll professionals, the answer paints a picture of a very disjointed operation where many work with several local payroll providers with little or no connection.

Payroll 119
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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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How to Monitor Performance Using Application Insights

Perficient Digital Transformation

Monitoring your website performance is a key factor to ensure your application performs as expected. There are a lot of application performance monitoring (APM) tools available in the market that can be used to monitor the performance of the application, such as NewRelic, Azure Monitor, AppDynamics, and others. In this post, I’ll talk more about Application Insights , which is a performance monitoring tool provided by Microsoft.

Marketing 119
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Build Your Insights Capabilities To Leapfrog Competition

Forrester Digital Transformation

Customers are more empowered, and finicky, than ever before. If you don’t create compelling experiences, the competition will grab them. Operating in this age of the customer has been a key challenge and will be for technology and data executives in particular for at least a decade. Accordingly, customer obsession — placing the customer at […].

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I'm An Artistic Kind of Person

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. "I'm an artistic kind of person. I draw. I've drawn my whole life. When you have an imaginative mind, I think the artistic form manifests itself in different ways. When I was younger, I used to draw murals for people." – Vinny Guadagnino.

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Five Reasons Why You Should Audit RPA

Automation Anywhere

You’ve finally moved your Robotic Process Automation (RPA) software robots (“bots”) out of their proof-of-concept (POC) trials and into production. Although many people at this point wipe the sweat off their brows and think their jobs are over, they’re mistaken. That’s because after production it's essential to continue monitoring your bots to make sure they’re performing as intended.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Planning For Marketo: The Discovery Process [Part 1 of 2]

Perficient Digital Transformation

Planning For Marketo. Planning for Marketo sounds like an obvious thing to do. However, getting your ducks in a row when setting out to stand up a new Adobe Marketo Engage instance can be daunting. With Marketo being such a powerful platform that can be configured in countless ways for all types of marketing strategies, it becomes imperative to plan ahead.

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Why, What And How? The AIOps Questions You Should Be Asking!

Forrester Digital Transformation

In, “AIOps: The Riddle Wrapped In The Mystery Inside The Enigma”, I sort of left you hanging without a clear answer to “What is AIOps?”. That was because there really isn’t a simple answer based on how it’s been previously defined. Discussions of AIOps have mainly centered around installable software when it should have instead […].

Software 242
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How Companies Screw Up Their Global Expansion

The Global Small Business Blog

©iStock/metamorworks Growing your startup internationally has plenty of benefits and earns you the title of Global CEO or your business defined as a global small business — but getting there is no easy feat. International expansion can be your key to growth, but the path to taking on the world is long and arduous. There are many roads to success, but failures tend to have a lot in common.

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The dawn of the FemTech revolution

McKinsey and Company

As opportunities in women’s health accelerate, FemTech is helping to match capital and talent to unmet needs—with promising early results.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Velocity Global integrates Contractor Payments to its Global Work Platform

Velocity Global

DENVER, February 17, 2022 —. Contractor solution helps companies work with anyone, anywhere, anyhow. Increased demand for a simple hiring solution as number of independent workers wanting to work from anywhere is on the rise. Velocity Global makes hiring and managing independent contractors easy with consolidated invoicing, automated, seamless payments, and locally compliant contracts.

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Use Forrester’s Framework To Understand The CRM Landscape

Forrester Digital Transformation

We all know that CRM today is not a singular technology. It’s a collection of discrete, composable technologies that cover a huge swath of capabilities for the front office — capabilities that depend on how complex your deployment is and the needs of your specific industry — yet irrespective of the characteristics of your organization, […].

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Crypto Currencies Have Gone Mainstream

The Global Small Business Blog

©iStock/Tevarak I [Laurel Delaney] talked about how bitcoin and cryptocurrencies were going to become mainstream in 2022 during my Global Trade Trends Report 2022. By the ads featured during Super Bowl 2022, it's happening. Four ads touting cryptocurrencies aired during the three-and-a-half hour broadcast. While that's not a large number, it's still a sign that cryptocurrencies have gone mainstream.

Banking 168
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Ransomware prevention: How organizations can fight back

McKinsey and Company

Ransomware has rapidly become one of the top cybersecurity nightmares. Strategies for prevention, preparation, response, and recovery can help.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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What values are important to your suppliers?

Obobo

What Values Are Important To Your Suppliers? When choosing a good or service, the first two things we usually consider are the quality and the price. Our perception of both tells us if what we are purchasing represents value for money. The concept of value for money varies from person to person and therefore from company to company. Nonetheless, there are many other factors besides just quality and price that affect the perception of value when making any buying decision.

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Overcoming Friction in Demand Marketing Program Planning

Forrester Digital Transformation

To drive effective and cost-efficient buyer engagement through demand marketing, marketers must build programs with clear goals tied to business objectives and a long-term campaign theme linked to buyer needs. So why do marketers have so much trouble with demand program planning? Demand program owners need a repeatable approach to program creation.

Marketing 225
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What is the Best Project Management Software?

Bydrec

Project management software is a crucial part of any software development process. It ensures that the company stays on schedule and meets its deadlines, and it also ensures that the team meets its goals. CTOs need to know what's going on to make decisions about a project, and that is where project management software can help. But with so many different project management tools out there, which ones do software developers rely on for the best results?

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Creating value, finding focus: Global Insurance Report 2022

McKinsey and Company

The insurance industry struggles to create economic profit. But amid COVID-19’s enduring changes, opportunities await.

Insurance 134
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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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Want to transition from Oil & Gas to Clean Energy? Here's how

Airswift

Source: Fit Ztudio/Shutterstock. More than 1 million jobs have been lost worldwide in the Oil & Gas industry in recent years. The sector has experienced a complex challenge in the face of the COVID-19 pandemic along with added pressure from society to the energy transition. So, how can we mitigate the impact on these workers and reduce carbon emissions?

Jobbing 98
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Tech Stack Optimization Must Balance Efficiency, Effectiveness, and Innovation

Forrester Digital Transformation

Making smarter decisions about your application portfolio is critical. Your tech stack is a corporate asset that requires governance and refinement. Future fit technology executives know there is a right way to optimize your portfolio to remain modern and economically sound. Whether your organization is in the red or the black, now is a good time to reduce, modernize, and redistribute your technology stack.

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Top 6 Benefits of Outsourcing Ecommerce Business Tasks

NoonDalton

Outsourcing eCommerce business tasks is a practice that has many different definitions. It comes in various different forms and levels of complexity. One thing that stays constant is that it’s the most effective way for eCommerce businesses to save time, save money, and become more efficient. The last few years have always been destined to be a major turning point in the evolution of eCommerce.

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Reversal of fortune: How European software can play to its strengths

McKinsey and Company

A relative lack of top software companies threatens Europe’s economic competitiveness. To turn that tide, the private sector has to stop trying to play catch-up and take an altogether new approach.

Software 102
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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.