The Global Small Business Blog

SEPTEMBER 18, 2021

©2021 Laurel J. Delaney. All rights reserved. "Never stop trying. Never stop believing. Never give up. Your day will come." – Mandy Hale.

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Groove Technology

SEPTEMBER 21, 2021

With tech startups mushrooming like never before, industry experts predict there will be more than a million software companies in the world within the next 10 years. Nearly 50% of these businesses are tightly concentrated in Western European and American cities. Competition is at an all-time high, operating costs are rising, and talent is increasingly scarce.

Offshoring 246

Offshoring Software Service E-Commerce 246

Forrester Digital Transformation

SEPTEMBER 23, 2021

In my latest report Fuel Your Future Fit Innovation Strategy By Learning From Crises, I share what we learnt from innovation during the pandemic. I offer recommendations for how this can be sustained as we face future uncertainty. The pandemic has shown that a crisis can act as a catalyst for innovation, removing entrenched orthodoxies […].

Information Technology 243

Information Technology 243

McKinsey and Company

SEPTEMBER 24, 2021

Companies need to borrow a page from the tech industry’s playbook to understand how to use agile to build better products and experiences.

Software 143

Software Management 143

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

The Global Small Business Blog

SEPTEMBER 23, 2021

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Sourcing Captain

SEPTEMBER 21, 2021

A lot of people think that anyone can manage a project, then why is there so much fuss about PMP certification. So, in this post, we will try to answer this question. If we have to answer the question in one sentence we would say- PMP certified professionals have greater chances of making projects successful. This can be attributed to their training, systematic approach to project management, knowledge of project management process and access to the right tools.

Management 130

Management Sourcing Efficiency Collaborations 130

McKinsey and Company

SEPTEMBER 24, 2021

Digital marketing offers medtech companies powerful ways to personalize engagement with healthcare professionals and respond to their changing needs.

Marketing 142

Marketing Healthcare Analytics 142

The Global Small Business Blog

SEPTEMBER 22, 2021

©iStock/Bohdan Skrypnyk The Good Ideas Exchange, which will take place in October, will bring owners of SMBs together with leaders from companies including American Express, Facebook, Indeed, UPS and Vimeo to take part in a hackathon to develop solutions that can help SMBs respond to the challenges they are facing, and those that are green-lit will be revealed early next year.

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Sourcing Captain

SEPTEMBER 21, 2021

In the context of acquiring goods for business operations, the terms procurement and purchasing are often used interchangeably. While the end result could be the same, i.e., the business acquires goods, but the process followed is entirely different. In fact, both the processes try to achieve different goals and objectives. For anyone who is into sourcing, it is essential to understand the difference between purchasing and procurement.

Manufacturing 130

Manufacturing Sourcing Research Risk Management 130

Forrester Digital Transformation

SEPTEMBER 23, 2021

When sales leaders and the sales org are laser-focused on hitting their year-end numbers, it can be hard to give proper mindshare to annual planning. Yet a thorough planning process is critical to success.

Sales 234

Sales 234

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

McKinsey and Company

SEPTEMBER 22, 2021

Succeeding in the fast-growing food-delivery ecosystem will require understanding how overlapping economic forces affect a complex web of stakeholders.

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The Global Small Business Blog

SEPTEMBER 24, 2021

©iStock/Ultima_Gaina Are you a business owner located in New Jersey who aspires to take your business global? The timing could not be better. The New Jersey Business Action Center (NJBAC), received $1.5M in funding for the New Jersey STEP (NJSTEP) program to provide financial awards on a first come, first served competitive basis to New Jersey eligible small businesses that are new to export , as well as those businesses who currently sell their goods and services to other countries.

Administrative 198

Administrative Service 198

Perficient Digital Transformation

SEPTEMBER 24, 2021

Healthcare payers and providers share common goals: improve population health, reduce healthcare costs, and elevate both consumer and their care team experiences. Achieving these goals requires operational efficiency and business insights. When implemented together, intelligent automation and advanced analytics can help you streamline processes and illuminate paths toward better care.

Healthcare 116

Healthcare Efficiency Analytics Reduced Costs 116

Forrester Digital Transformation

SEPTEMBER 23, 2021

Earlier this year, when I published “The State Of Application Security, 2021,” I highlighted how organizations were prioritizing application security and aggressively adopting a range of tools to support their efforts. With firms continuing to build and enhance applications, and with developers embracing new ways of building applications that improve speed to market and enrich […].

Marketing 130

Marketing Risk Management Risk Management Cybersecurity 130

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

McKinsey and Company

SEPTEMBER 23, 2021

Deciding how many employees to involve in an organization’s transformation shouldn’t be a guessing game. New research can help.

Research 138

Research 138

The Global Small Business Blog

SEPTEMBER 20, 2021

©iStock/Alexlukin What's affecting me, my clients, my colleagues and other global small business owners: A comprehensive resource for unique outdoor stays (timely during a pandemic) – Hipcamp. Speaking of traveling, how about fly now and pay later ? What do people think of globalization and trade ? Quote of the week: “Travel makes one modest, you see what a tiny place you occupy in the world." – Gustave Flaubert A five-step plan for businesses to scale globally , which includes remembering to sp

Marketing 177

Marketing 177

Perficient Digital Transformation

SEPTEMBER 22, 2021

In the first blog article of this series I wrote about my own recent healthcare journey. After undergoing lifesaving lung surgery, there I was: in a hospital bed, grateful to be alive and recently off my ventilator — shades of the film “Alien” if you’ve never had the pleasure. And all I had on my hands was time. Time to think. Time to observe. (Also, time to despise urinal bottles.).

Healthcare 116

Healthcare Service Design 116

Forrester Digital Transformation

SEPTEMBER 22, 2021

Forrester est l’un des cabinets d’études et de conseil les plus influents au monde. Nous vous accompagnons et aidons à mettre le client au cœur de votre leadership, de votre stratégie et de vos opérations. Créé il y a plus de 35 ans aux Etats-Unis à Boston, Forrester est présent dans de nombreux pays en […].

Risk Management 130

Risk Management Risk Management Research Management 130

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

McKinsey and Company

SEPTEMBER 23, 2021

Methane accounts for about one-third of global warming. New McKinsey research shows how five industries can cut emissions with proven technologies and at a reasonable cost.

Research 27

Research Accounting 27

comeMakeit

SEPTEMBER 21, 2021

A step closer to our vision “We believe every software product will be part of a platform ecosystem, and software expertise will become key to success in the digital world.” This is coMakeIT’s vision statement in which many years ago, we predicted the shift from products to platforms in the software ecosystem. The trend, further accelerated by the pandemic is also evident in the recent shifting of some older Microsoft products to their Digital Operating Platform, D365 Business Central.

Software 105

Software Engineering Management 105

Go4Customer

SEPTEMBER 24, 2021

Call center monitoring is a process applied to all businesses working for either receiving customer calls or dealing with responses. It is the process of tracking the performance of call center agents so that the business keeps a check on quality service. Every call center business knows the importance of an uplifted performance of business agents and therefore a check to ensure excellent results to customers is essential.

Call Center 98

Call Center Service 98

Forrester Digital Transformation

SEPTEMBER 22, 2021

You should give a DAM about the DAM market and your DAM needs. More than 60% of the users we surveyed already give a DAM. Because of this heat in the market, strong growth and most importantly customer need, we’re kicking off our next Digital Asset Management Wave evaluation in October. The volume of engagement […].

Marketing 130

Marketing Management 130

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

McKinsey and Company

SEPTEMBER 22, 2021

Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders who take bold action can make a decisive difference in sustainability.

Government 135

Government 135

Airswift

SEPTEMBER 24, 2021

Source: iStock/Andy. Artificial intelligence (AI) is transforming societies and economies. It enhances the speed, efficiency and precision of human efforts and is being adopted across most industries. However, according to a survey by the European Commission , businesses feel that access to the right skill sets is the biggest impediment to adopting AI.

Engineering 98

Engineering Sourcing Efficiency 98

Go4Customer

SEPTEMBER 24, 2021

Customer support is an integral part of every business and any compromise to it is unbearable. Big companies generally opt to have their customer support service in-house, however, small call center businesses that do not have a huge capital to invest, mostly opt customer support outsourcing. Even big companies today look to outsource their customer support as performing all functions in-house can be a challenging and tedious task.

Call Center 98

Call Center Customer Support Outsourcing Service 98

Forrester Digital Transformation

SEPTEMBER 22, 2021

Winston Churchill said it best, “never let a good crisis go to waste,” and GRC vendors have heeded the advice not once, but twice. In 2002, after the Sarbanes-Oxley Act intended to protect investors from fraudulent accounting activities by corporations, vendors turned GRC technologies into a Maslow’s hammer of checkboxes, where every nail of risk […].

Accounting 130

Accounting Risk Management Risk Management Government 130

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

McKinsey and Company

SEPTEMBER 22, 2021

A 26-year-old incumbent seized an opportunity to reinvent itself—and attract its next generation of customers.

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Balbelforce

SEPTEMBER 23, 2021

What do your call center agents do while at work? Yes, they answer customer calls. But there’s more to the job than that. They also: Take part in meetings Complete training Mentor and coach new employees Go on breaks. All these activities are necessary. But they still take away from the time agents could spend taking calls. The time spent on these activities is called shrinkage.

Call Center 98

Call Center Management Software Jobbing 98

Go4Customer

SEPTEMBER 24, 2021

RPA (Robotic Process Automation), a blessing for the BPO industry! The use of RPA in today's? world is a boon for all business process outsourcing companies. RPA helps businesses bring cost-effective solutions and automation helps in delivering threat free outputs to customers. What is this business threat all about? Well, BPO outsourcing requires handing over some crucial customer data to the partners and here is whe.

Robotics Process Automation 98

Robotics Process Automation Business Process Outsourcing BPO Outsourcing 98

Mattsen Kumar

SEPTEMBER 22, 2021

Digital natives see technology as an essential component of their everyday lives. The turning to the internet and e-commerce websites for fast satisfaction to replace grocery runs or to get an answer has been ever increasing. As a result, e-commerce websites are exploding in popularity. It is safe to say that the struggle for consumer attention has shifted to the internet.

E-Commerce 98

E-Commerce Customer Service Outsourcing Call Center 98

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.