Blue Ocean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !

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Contact Center Outsourcing Outsourcing Call Center Payroll 98

SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. You can stay competitive and focused on your core business activities when you tap into the specialized expertise of an outsourced data solutions team.

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Intugo

JANUARY 31, 2024

Why Outsourcing Customer Service to Mexico is a Game-Changer? Outsourcing customer service to Mexico is vital for significant growth in your small business. It’s a winning strategy that boosts efficiency while preserving your brand identity and organizational culture. In this article, we explore why customer service outsourcing to Mexico through Intugo’s unique business model is more than just a smart move—it’s a transformational one.

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Customer Service Outsourcing Call Center Service 59

The Global Small Business Blog

JANUARY 30, 2024

©iStock/mnbb Exports play an important role in the global economy, serving as a catalyst for economic growth, job creation, and international cooperation. Thanks to the evolution of international trade, the effects of globalization, and progress in technology, global trade has increased by around 300% over the last 20 years. And using data obtained from the World Bank, you can see the world's top exporters by country and their top exports, such as petroleum, cars, and medication.

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Banking Jobbing 212

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Infosys Consulting

JANUARY 31, 2024

Co-authored by Hassan Shuman Introduction In the rapidly evolving landscape of technology, where innovation is the heartbeat of progress, the cloud transformation journey has emerged as a critical undertaking for businesses striving to remain competitive and agile. This point of view seeks to illuminate the intricate path of cloud transformation, drawing from real-world statistics, addressing prominent roadblocks, and presenting practical strategies for surmounting these obstacles.

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Collaborations Regulations Engineering Service 95

Intelligent Sourcing

FEBRUARY 1, 2024

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s always fascinating to learn from the people who used to work with computers that occupied several floors of a building and who continue to be at the forefront of technology development and what we can expect in the near future. The IBA […] The post Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev appeared first on Intelligent Sourcing.

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Sourcing 112

The Global Small Business Blog

FEBRUARY 1, 2024

©iStock/Galeanu Mihai According to the International Monetary Fund (IMF), global growth is stronger than expected and will be 3.1% in 2024, the same as in 2023, as the US and emerging economies have shown resilience to previous crises, with strong consumption driving the growth. The IMF has increased its previous forecast by 0.2%, in its latest World Economic Outlook report, factoring in upgrades for China, the United States, and large developing economies.

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IBM Services

JANUARY 29, 2024

Recent years have witnessed an explosion in the proliferation of self-storage units. These large, warehouse units have sprung up nationally as a booming industry because of one reason—the average person now has more possessions than they know what to do with. The same basic situation also plagues the world of IT. We’re in the midst of an explosion of data.

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Perficient Digital Transformation

JANUARY 30, 2024

If you’re interested in learning a robust, efficient, and scalable enterprise-level server-side framework, you’ve landed on the right blog ! We’ll start with a quick introduction, and in this post and the ones to follow, we’ll dive straight into the practical part. Together, we’ll build an application that covers various Nest JS fundamental and advanced topics, such as Services, Controllers, Modules, Repository, Pipes, Dependency Injection, and database connectivi

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Sourcing Efficiency Service Design 105

AS White Global

JANUARY 28, 2024

Our ASW Family in the Philippines, Malaysia, and Vietnam rocked the night away and turned back the clock in style during their respective Year-End Parties. It marked the perfect blend of celebration for our hardworking, dedicated teams and well-deserved recognition for our outstanding employees. Everyone had a great time enjoying the food and the fun games, cheering on during the raffle draws, and dancing along to the entertainment numbers.

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Service 105

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

The Global Small Business Blog

FEBRUARY 2, 2024

©iStock/LewisTsePuiLung A Hong Kong court on recently ordered the liquidation of Evergrande, the heavily indebted Chinese property giant. The decision comes two years after the company defaulted, setting off a financial crisis at other developers and adding to the challenges facing the world’s second-largest economy. The company’s dissolution raises questions about fairness for overseas creditors — which could have wider implications for foreign businesses operating in China.

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V-Soft Consulting

JANUARY 31, 2024

Customers expect seamless experiences. The MuleSoft and Salesforce integration bridges the gap between your internal and external systems, allowing businesses to provide seamless, scalable, and well-integrated experiences. MuleSoft has been a Salesforce partner for the past two years, allowing businesses to improve system performance and operational efficiency.

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Efficiency 105

Amzur

JANUARY 31, 2024

Introduction As technology continues to advance at a rapid pace, businesses across the globe are constantly seeking innovative solutions to streamline their operations and stay ahead of the competition. In the world of Enterprise Resource Planning (ERP), it is no news that NetSuite has established itself as a leading provider, consistently delivering cutting-edge features and functionalities and empowering organizations to thrive.

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Data Entry Finance Out-Tasking Analytics 102

Perficient Digital Transformation

JANUARY 29, 2024

We like being lied to. If you don’t believe that, then you’re not being honest with yourself! In this article I’ll cover some of the common self-deceptions, biases, and societal pleasantries we entertain. Then, I’ll cover why transparency, even when uncomfortable, is always the better option. Self-Deception: We Lie to Ourselves From ancient society working out tedious and sometimes harmful ways to look more attractive, to the carefully curated social media accounts and “virtue signaling” of toda

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Accounting Management Marketing Efficiency 102

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

IBM Services

JANUARY 31, 2024

Sourcing isn’t just a concern for procurement teams. With rising consumer and stakeholder expectations around ethical and responsible supply chains, who supplies your organization’s goods and services is also a C-suite consideration. The sourcing process sits within supply chain management and is used for identifying, vetting and selecting the best suppliers.

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Sourcing Strategic Sourcing Supply Chain Management Outsourcing 98

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? So, understanding the journey of pioneers like Magellan becomes crucial. Today, we will converse with successful CEO Fred Chua, the visionary architect behind Magellan’s victory.

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BPO Call Center Business Process Outsourcing Outsourcing 98

Everest Group

JANUARY 31, 2024

conference GSA’S SUSTAINABLE SOURCING SYMPOSIUM January 31, 2024 The GSA Symposium 2024 will kick-start your year with all the insights and tools you need to drive more sustainable sourcing throughout 2024. David Rickard, Partner at Everest Group, will be doing the opening keynote, sharing insights from our Key Issues 2024 study. David will delve into key business challenges, strategies, and industry insights, to help kickstart your year and stay ahead of the curve in 2024.

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Sourcing Outsourcing Service 64

Perficient Digital Transformation

JANUARY 31, 2024

Computer Science, Data Science, Journey Science. Computer Science: The Here and Now In the beginning, Computer Science was abstract. The theoretical concepts of Boole, Turing, Babbage, and Lovelace quickly gave way to real-life innovations. Their focus was ambitious but simple: Change the world by making our lives more efficient and less error-prone, relying on machines to do repetitive tasks humans were less suited to.

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Retail Customer Service Design Efficiency 98

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

IBM Services

JANUARY 29, 2024

What if employees had the ability to effortlessly delegate time-consuming tasks, access information seamlessly through simple inquiries, and tackle complex projects within a single, streamlined application? What if customers had access to an intelligent, friendly virtual agent to provide answers and enable self-service experiences around the clock? This technological revolution is now possible, thanks to the innovative capabilities of generative AI powered automation.

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Automation Jobbing Sourcing Efficiency 98

The Hackett Group

JANUARY 30, 2024

The Hackett Group, Inc. (NASDAQ: HCKT) today announced that it will release financial results for the fourth quarter ended December 29, 2023 on Tuesday, February 20, 2024 after the close of regular market hours. Following the release, senior management will discuss fourth quarter results in a conference call at 5:00 P.M. ET. The number for the conference call is (800) 593-0486, [Passcode: Fourth Quarter].

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Marketing Management 59

Everest Group

FEBRUARY 2, 2024

See how Generative AI can cut costs for organizations, with proof of concept and early investments showing potential savings.

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Marketing Automation 52

Perficient Digital Transformation

FEBRUARY 2, 2024

In today’s digital age, businesses are always looking for new, creative ways to communicate with their clients, partners, and staff Salesforce Experience Cloud is one potent tool that has become very popular. With the help of this innovative platform, businesses can build vibrant, interesting, and useful online communities that promote deeper relationships and productive interactions.

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Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

IBM Services

JANUARY 30, 2024

Increasingly, enterprise organizations are adopting a multicloud approach—the use of cloud services from more than one cloud vendor—to optimize performance, control costs and prevent vendor lock-in. According to a recent forecast from Gartner (link resides outside ibm.com) worldwide end-user spending on public cloud services is expected to grow 20.4% to total $678.8 billion in 2024, up from $563.6 billion in 2023.

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Regulations Flexibility Automation Healthcare 98

Global Expansion

FEBRUARY 2, 2024

"Australia - entices many with its breathtaking landscapes, bustling cities, and prosperous job market - making it a dream destination for immigrants.

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Jobbing Marketing 52

Everest Group

FEBRUARY 2, 2024

Explore how leading providers are suggesting the impact of generative AI in deals related to application development.

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Marketing Automation 52

Perficient Digital Transformation

FEBRUARY 1, 2024

SCOPE is only a few weeks away! The conference will take place on February 11-14, 2024, in Orlando, Florida. Still not registered? Click here ! The SCOPE (Summit for Clinical Ops Executives) conference is a premier event in the field of clinical operations, providing a comprehensive platform for professionals to explore the latest trends and innovations in clinical research.

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Healthcare Research Out-Tasking Regulations 59

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

IBM Services

FEBRUARY 1, 2024

Ever since the COVID-19 pandemic, cash usage has been decreasing worldwide and digital payments based on cryptocurrencies or legacy digital payment systems have prevailed. As a result, new forms of centrally managed digital currencies are emerging alongside cryptocurrencies like Bitcoin, the notorious volatility of which has challenged their acceptance worldwide.

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Banking Retail Regulations Research 97

Magellan Solutions

FEBRUARY 2, 2024

Invoice data entry services are vital for any business. However, it’s also a major pain point—especially when done manually. Don’t be shocked if there are repetitive data entries, incorrect dates, and other missing information. The end result? Delayed payments, strained supplier relationships, and operational inefficiencies. It’s no surprise, given over 60% of enterprises struggle with capturing and processing their invoice data—wasting up to 9 days per month on repetitive man

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Data Entry Accounting Efficiency Service 52

Everest Group

FEBRUARY 2, 2024

Generative AI is impacting data center, cloud ops, workplace services, and cybersecurity. Explore its impact on diverse infrastructure services.

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Cybersecurity Service Marketing Automation 52

Perficient Digital Transformation

JANUARY 30, 2024

Aloha Trailblazers, Embarking on the journey into the vast landscape of Salesforce, this blog serves as your guide to understanding and conquering the challenges of Large Data Volumes (LDV). In the dynamic world of Salesforce, businesses encounter the complexities of managing extensive datasets. As organizations grow, navigating and optimizing performance in the face of Large Data Volumes becomes paramount.

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Administrative Flexibility Sourcing Efficiency 59

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.