The Global Small Business Blog

AUGUST 22, 2022

©iStock/metamorworks What's affecting me, my clients, my colleagues and other global small business owners: Why small businesses must cross borders. One of the fastest growing banks in the US is on a mission to rewire the industry. It has also touched some nerves. The small factories in the western Japanese city of Higashiosaka for decades fuelled the thundering rise of the country's biggest brands - but a weak yen and rising costs have accelerated a slow decline, and are reshaping the industria

Banking 191

Banking 191

Forrester Digital Transformation

AUGUST 25, 2022

In 2020, Forrester’s Now Tech: Value Stream Management Tools, Q2 2020, report featured 12 vendors with a stand-alone or integrated VSM solution. Two years later, this market has nearly doubled: The Value Stream Management Landscape, Q3 2022, covers 22 fully featured VSM vendors. More vendors means more competition and more innovation, which is good for […].

Management 246

Management Marketing 246

Groove Technology

AUGUST 23, 2022

Customer. Our customer is a global Human Resources corporation with international teams in different branches. Challenge. The company came to Groove Technology when they needed an official app to bring their workflow and internal communication to the next level. The app had to adapt to all level of access and be scalable as their company structure was growing.

Human Resources 130

Human Resources 130

Planergy Software

AUGUST 25, 2022

Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga. King Ocean. Book a Live Demo. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing.

Finance 52

Finance Robotics Process Automation Out-Tasking Banking 52

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

The Global Small Business Blog

AUGUST 23, 2022

©iStock/RamCreativ Companies will only get more global as communication across the world becomes easier. We must ensure that cultural differences are not assumed but understood. Read on to learn how to communicate with a global workforce.

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Forrester Digital Transformation

AUGUST 25, 2022

In times defined by extraordinary political and social instability, customers, employees, and partners increasingly turn to businesses they can believe in, and that give them confidence in their future actions based on a clear set of values.

Research 246

Research Marketing 246

31 West

AUGUST 26, 2022

Customer service? Your customers will never get enough of it. You have to keep working on it until you acquire your own fan base, it will celebrate you as an epitome of customer service one day. Why because 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. One can never change the fact that you can count on service desk outsourcing though.

Customer Service 130

Customer Service Service Sales Research 130

The Global Small Business Blog

AUGUST 25, 2022

©iStock/Chaay_Tee Even with Covid losing its grip on the population, businesses are still facing the aftershocks of the disaster. It would be safe to say the storm has not yet passed. In this article , take a deeper dive into how Covid-19 still clamps onto global small businesses despite Covid-related restrictions being eased up. Business owners still face new worries.

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Forrester Digital Transformation

AUGUST 24, 2022

Forrester contends that CX leaders are overly optimistic about their budget prospects. Learn where to trim your CX budget in 2023 and key areas to increase investment dollars.

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Groove Technology

AUGUST 23, 2022

Customer. Our customer is a gym studio in the UK. Challenge. The customer asked for a fitness app of their own brand, which would help their customers to do exercises at home and have a healthy diet. Technologies. React Native.

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130

Advertiser: Paycor

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31 West

AUGUST 25, 2022

For every IT help desk, making the customer experience better is the Brownie point and handling the tickets stands at the frontline of doing it. In a survey conducted, almost two-thirds said they would wait two minutes or less and 13% said that “no wait time is acceptable” when it comes to waiting for their tickets to be resolved. Breaking it down further, 29% that waiting more than two minutes is too long.

Automation 130

Automation Right-Sizing Accounting Outsourcing 130

Automation Anywhere

AUGUST 24, 2022

Regardless of the industry, company size, or geography, every organization’s finance processes have a lot in common. Every company is responsible for ensuring the integrity of the financial reports, managing cash flow, and performing other basic finance functions to remain in business. The primary objectives underlying all finance processes are efficiency, accuracy, timeliness, and regulatory compliance.

Finance 145

Finance Automation Robotics Process Automation Accounting 145

Forrester Digital Transformation

AUGUST 24, 2022

Over the past year, Forrester’s diligently covered the state of the metaverse and what it means for marketing, technology, and other business executives. On Thursday, September 29 at 11:15 am CDT, we will debate the future of the internet (Metaverse, NFTs, and Web3) at Forrester’s Technology & Innovation event. I’ll be joined by Jam3’s Rachel […].

Marketing 240

Marketing Information Technology 240

Groove Technology

AUGUST 21, 2022

Since having a presence on both the Android and iOS platforms has become imperative, the React Native vs. Native debate has become outdated. While some users continued developing native applications, others shifted to React Native because it provides many chances across platforms. In the midst of this, if you find yourself unable to choose between the two possibilities, this article will be a worthwhile read for you.

E-Commerce 130

E-Commerce Accounting Design Regulations 130

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

31 West

AUGUST 25, 2022

Managed IT services refer to any IT-related support managed by an external or outsourcing agency. In the era of IT-enabled services, using managed IT support is standard practice for businesses. Some of the widely used managed IT support include cloud-based storage, remote monitoring , server maintenance, etc. It also supports and manages your network system, virtual machine , and cybersecurity efforts.

Management 130

Management Service Cybersecurity Out-Tasking 130

Intelligent Management Inc.

AUGUST 21, 2022

Every solution is a change. If entrepreneurs and leaders want new solutions to be implemented successfully, then all those involved have to be able to adapt their way of behaving to the requirements of that solution. This means we have to develop and communicate this solution in a way that everyone is involved in its construction. They need to be part of building the change and in that way they can own it.

Management 144

Management Out-Tasking Reduced Costs Research 144

Forrester Digital Transformation

AUGUST 22, 2022

Volatility will complicate planning for the coming year, but an intentional approach to investments and cuts will help businesses succeed.

Sales 245

Sales Management Marketing 245

Zinnov

AUGUST 24, 2022

By Sean Bouani, Partner, Zinnov; Peter Kirkwood, Principal, Zinnov; Shreyashee Dutt, Zinnov. For SMBs, Cybersecurity hasn’t been a priority, as they focused on generating and growing revenues. But today, it is emerging as a top priority as evident from Zinnov’s recent survey of 600 SMBs (Small Medium Businesses) in the US, which shows that 45% of SMB owners consider Cybersecurity as one of their top 3 priorities, with 18% mentioning it as their #1 priority.

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Cybersecurity Insurance E-Commerce Banking 144

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

31 West

AUGUST 24, 2022

If building a strong customer service culture is an art, then service desk ticket handling is its essence! Yup, but it never comes free of cost. Cost-per-ticket for support teams ranges from $2.93 to $49.69. Whereas the average ticket cost accounts for $15.56. Considering which, outsourcing service desk is always a better option to save you from the most draining processes right from setting up an internal team by shedding your sweat and blood.

Service 130

Service Accounting Automation Outsourcing 130

McKinsey and Company

AUGUST 23, 2022

Independent work is booming, the American Opportunity Survey shows. For these workers and society, the upsides and drawbacks are all part of the gig.

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144

Forrester Digital Transformation

AUGUST 24, 2022

Read Forrester’s advice on where to invest, where to cut, and where to experiment to create a smart B2C marketing budget in 2023.

Marketing 246

Marketing 246

Perficient Digital Transformation

AUGUST 22, 2022

How to Setup an Effective LinkedIn Profile. I will cover all sections to make a strong & complete LinkedIn profile in points. 1. Background picture / Cover Photo. I usually keep background photos of the current tool I am working on or the company I work for. Either work!! 2. Display Picture. Keep basic image with minimal edit and nice plain background at back.

Analytics 116

Analytics Jobbing Design Marketing 116

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

31 West

AUGUST 23, 2022

IT Help Desk best practices are not just something written out of sheer enthusiasm but out of unavoidable necessity. If you are someone running a help desk, then you must know that helpdesk best practices are crucial to make your help desk float like an acorn without drowning in the ocean of eternal death. You should be wise enough to follow the best practices – which we have clustered together– in order to avoid any regrets in the near future.

Out-Tasking 130

Out-Tasking Analytics Customer Service Software 130

McKinsey and Company

AUGUST 25, 2022

Here’s how to build a comprehensive, measurable, and objective end-to-end risk appetite framework as a foundation for managing technology risk and cyber risk.

Management 135

Management Risk Management Risk Management Cybersecurity 135

Forrester Digital Transformation

AUGUST 26, 2022

While social media is abuzz with “quiet quitting” as the latest trend in employee behavior, whistleblowers from tech companies are quitting in the loudest possible way and sounding alarms on the way out or shortly thereafter. On August 23, 2022, news emerged that Twitter’s former head of security, Peiter “Mudge” Zatko, had filed a whistleblower […].

Information Technology 130

Information Technology Risk Management Risk Management Cybersecurity 130

Perficient Digital Transformation

AUGUST 25, 2022

Internet marketing can be quite competitive, and hard to get your brand’s message across with so much noise in our digital landscape. As a manufacturer, it’s important that you build a connected buying experience that follows the customer with content throughout their journey. By utilizing digital marketing services throughout your content & commerce approach, you’re more than likely fulfilling this need for your customers and exceeding business goals.

Marketing 111

Marketing Manufacturing Service Management 111

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

31 West

AUGUST 23, 2022

MSP, or managed service provider, is a computing platform where organizations can remotely meet the IT requirements of the users. The best part of an MSP help desk is the amenity to around-the-clock monitoring and maintenance. Again, it offers cyber security solutions to detect flaws and threats in your network system. An MSP help desk delivers resources to resolve any risks that may become harmful to your organization.

Managed Services 130

Managed Services Management Service Right-Sizing 130

McKinsey and Company

AUGUST 23, 2022

Brian Solis, Salesforce global innovation evangelist, sees curiosity and empathy as integral parts in delivering new experiences in the metaverse. An edited version of the conversation from our ‘Value creation in the metaverse’ report follows.

Sales 124

Sales Marketing 124

Forrester Digital Transformation

AUGUST 25, 2022

Buying behaviour around the world has changed significantly, accelerated by the pandemic. Within the Asia Pacific region, marketers and sellers must be prepared to adapt to these changes and deliver what their buyers demand. Every year, Forrester fields a global survey to purchase decision-makers to find out what it is that makes them buy. We […].

Marketing 130

Marketing Accounting 130

Globalization Partners

AUGUST 25, 2022

When considering the data on remote versus office work productivity, it is a real possibility that the office may indeed be dead. When Covid-19 first hit, working from home was a necessary substitute for what was, at the time, expected to be a short-term problem. Fast-forward two years — a tectonic plate shift has transformed the geography of work. What does working remotely mean?

Out-Tasking 111

Out-Tasking Flexibility Insurance Analytics 111

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.