Sat.Feb 19, 2022 - Fri.Feb 25, 2022

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The Future Of BI — No, It’s Not As Simple As “The Dashboards Are Dead”

Forrester Digital Transformation

Over the last couple of decades, we’ve been observing a seemingly impenetrable barrier: No more than 20% of enterprise decision-makers who could be using business intelligence (BI) applications hands on are doing so. The other 80% still rely on the data and analytics skills of those 20% who do use BI applications. While the majority […].

Analytics 243
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Climate Denial

The Global Small Business Blog

©iStock/wildpixel A new report released Wednesday from the Center for Countering Digital Hate (CCDH) finds that Facebook's – rebranded as Meta – platform only labeled about half of the posts promoting articles from the world's leading publishers of climate denial. Facebook is falling short on its pledge to crack down on climate misinformation, according to a new analysis from a watchdog group.

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6 Reasons For Outsourcing Your IT Help Desk

31 West

An efficient IT help desk promotes the smooth working of an organization. It handles two important tasks, (a) Solving technical issues for employees, and (b) Replying to customer queries. To perform these two jobs effectively, the helpdesk service needs to be fast, accurate, and easily approachable, all the time. A proactive IT help desk is critical to avoid simple problems like a password reset or a faulty printer from stopping employees do their day-to-day activities.

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Why do we need to invest in training and development?

Groove Technology

According to a survey from ClearCompany, 68% of employees say training and development is the company’s most important policy. The research from go2HR showed that 40% of employees with poor training would leave the company within the first year. In the modern world of technology, it is crucial to pay more attention to training and development as employee development is one of the key factors determining your overall business success.

Jobbing 130
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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Insights Are The Key To Unlocking New Levels Of Sales Productivity

Forrester Digital Transformation

Insights Help Sales Leaders Grow Business And Hit Revenue Goals Forrester data show that advanced, insights-driven companies are 8.5 times more likely than beginners to report at least 20% year-over-year growth. The goal of moving to an insights-driven sales system is to enable 90% of reps to achieve quota rather than 50% or less, which […].

Sales 242
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Russia Unleashes on Ukraine. Now What?

The Global Small Business Blog

©iStock/GOCMEN Global supply chains and growth had been broadly recovering from the pandemic, but now all that’s in doubt, given the stricter sanctions and other punitive measures against Russia that are in the offing. Now what? The World Bank and International Monetary Fund said on Thursday, 2/24/22, they were working to keep their remaining employees in Ukraine safe amid a Russian invasion while the institutions' leaders said the conflict was greatly raising economic risk in the region.

Banking 227

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Integrating LinkedIn and Marketo

Perficient Digital Transformation

Integrating LinkedIn and Marketo can help seamlessly capture leads from LinkedIn and sync them automatically to Marketo to trigger marketing automations, add to a nurture campaign, or alert a sales rep. Utilizing the integration between LinkedIn and Marketo can help you reach the professional audience you’re looking for. There are two different native Marketo LaunchPoint Services that integrate with LinkedIn: LinkedIn Lead Gen Forms and LinkedIn Matched Audiences.

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When More Is Less: Investing Intentionally In Customer Obsession

Forrester Digital Transformation

The most successful companies put their customers at the heart of all they do. Yet customer obsession is not an all-or-nothing proposition.

Research 246
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Chicago Turned Monochrome

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. "Winter came and the city [Chicago] turned monochrome black trees against gray sky above white earth. Night now fell in midafternoon, especially when the snowstorms rolled in boundless prairie storms that set the sky close to the ground, the city lights reflected against the clouds." – Barack Obama.

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Talent at a turning point: How people analytics can help

McKinsey and Company

Rising resignations. Hybrid work. The diversity imperative. Leaders are navigating a talent market in flux. Here’s how people analytics can help.

Analytics 128
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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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How Jennifer Rostal Developed Her Passion into a Career

Perficient Digital Transformation

Perficient encourages all colleagues to find their passion within the organization to grow both personally and professionally. Once a colleague recognizes their passion, Perficient supports them along their desired path within the organization, whenever possible. Jennifer Rostal , senior project manager in Minneapolis, Minnesota, is a prime example of someone who found their passion within Perficient and fully immersed herself within it.

Jobbing 118
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Now Live! The Forrester Wave™: Intranet Platforms, Q1 2022

Forrester Digital Transformation

The latest edition of The Forrester Wave™: Intranet Platforms, Q1 2022, is now published! (subscription required) The intranet market has substantially reinvented itself in recent years. The appetite among enterprise clients has changed dramatically: No longer are homegrown, highly customized systems desirable. Now we see organizations demand software-as-a-service delivery models, easy-to-understand pricing and packaging, and […].

Software 188
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Building Global Scale and Engagement Through BNPL

The Global Small Business Blog

©iStock/Khaosai Wongnatthakan I [Laurel Delaney] talked about the business model Buy Now, Pay Later (BNPL), in my Global Trade Trends Report 2022 and that point-of-sale (POS) financing services in the United States have grown significantly over the past 24 months, especially since the onset of COVID-19. Trends fueling growth include digitization, rising merchant adoption, increasing repeat usage among younger consumers, and an expanding set of players targeting lending at point of sale, a servic

Finance 182
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The Time Benefits Of Using A Procurement Software

Obobo

The Time Benefits Of Using A Procurement Software. In every area of their businesses, companies are increasingly implementing digital solutions to drive efficiencies. These solutions often provide significant financial savings in procurement – often by delivering both cost reductions and cost avoidance against actual baseline spend. In addition to saving money, these digital procurement solutions also deliver substantial time-savings across every phase of the procurement process.

Software 105
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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Perficient Earns New Pega Partners Delivery Specialization

Perficient Digital Transformation

Perficient is excited to announce that we have earned the Delivery Specialization in the new Pega Partners program. Specialized partners are thoroughly vetted by Pega to bring deep vertical knowledge or specialized expertise to clients. Pega Partners that achieve a Delivery Specialization have a demonstrated ability to help customers build more innovative businesses, and have a significant impact on their customers, stakeholders, and their partners.

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Evolve Your Nearshore Contingency Plans In Response To War In Ukraine

Forrester Digital Transformation

For European CIOs, CTOs, and chief data officers (CDOs), the war in Ukraine and the sanctions imposed on Russian and Belarusian actors mean that you need to reexamine your nearshore strategy and evolve your contingency plans. Recent estimates indicate that more than a thousand European firms employ 2 million-plus people in Ukraine. Our recent conversations […].

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Global Supply Chain Issues Cause Grave Problem for Companies

The Global Small Business Blog

©iStock/vyasphoto George Pantelic, owner of ABC Monuments in Lawndale, Illinois said orders from a domestic supplier used to take four weeks to arrive. Now, they take seven months. It’s a grave problem, literally: A shortage of materials, months-long backlogs and rising costs are causing holdups in getting monuments and gravestones. Read on to learn how COVID-induced supply chain issues have affected almost every step of monument and gravestone production.

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The Upstream Series: Customer Experience Redefined

Simplr

The technologies and processes behind customer service have changed dramatically over the years, yet the messaging and mindset around customer experience roles remains disproportionately unaffected. The Upstream Series , which strives to elevate underrepresented voices in the Customer Experience space is back with a new focus for the March event: Redefining CX !

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Case Study: Driving SEO Results with Wix

Perficient Digital Transformation

As part of Wix’s ongoing efforts to support their clients’ SEO needs, Wix contacted Perficient to perform an independent third-party assessment of the platform’s SEO capabilities. Rather than simply doing another dry analytical competitive comparison Perficient and Wix agreed that the best approach would be for Perficient to participate in optimizing a site built on the Wix platform and generate a case study.

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Leapfrog From Compliance As A Strategy To Awareness, Behavior, And Culture Change

Forrester Digital Transformation

Compliance as a strategy has been one of my bugbears in information security for as long as I can remember. Even when I was a junior professional in the field, I understood the limitations of what we juniors lovingly called the “tick-and-bash” approach — the practice of ticking boxes to confirm that the organization followed […].

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Today in Global Small Business: Race and Inclusion at the World Bank

The Global Small Business Blog

©iStock/wildpixel What's affecting me, my clients, my colleagues and other global small business owners: Race and inclusion at the World Bank. It's coming – tools to accelerate your work flow. Check out thirdweb. How do you build an Internet where we can all thrive ? Quote of the week: "The Web3 changes the data structures in the backend of the Internet, introducing a universal state layer, often by incentivizing network actors with a token." – Shermin Voshmgir You'll see more and more about Web

Banking 145
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Unlocking the value of personalization at scale for operators

McKinsey and Company

In saturated, competitive telecom markets, harnessing the full potential of analytics-driven customer value management will be the key driver of future growth. Five elements will be essential to the task.

Analytics 103
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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Should You Hire a Contractor or a Full-Time Employee?

Velocity Global

Companies that expand abroad have a decision to make about which type of remote professional they need. If you are unsure about whether to hire a contractor or a full-time employee, this guide will point you in the right direction. One thing to keep in mind is that every country has different rules and definitions about employment relationships, and it is the company’s responsibility to follow the laws of the country where the work is being performed.

Payroll 100
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The Anywhere Operating System

Forrester Digital Transformation

“Do Operating Systems Matter Anymore?” It’s a common question in the end-user compute (EUC) industry, and it’s a reasonable one to ask. Today, we know that OS proliferation is happening — a majority of technology decision-makers in 2021 indicate that they have four or more operating systems in their organization — and it’s only going […].

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Can Africa Help Address the Talent Shortage? | LinkedIn Live

Everest Group

LINKEDIN LIVE. Can Africa Help Address the Talent Shortage? February 24, 2022 |. 16:00 SAST | 15:00 CET | 14:00 GMT | 9 AM EST. Africa’s population is now approaching four times that of North America and Europe and will soon have more workers entering the workforce than India. So, what does that mean for the global talent pool, and how can organizations in the EMEA region plan for the talent of tomorrow?

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How telcos can succeed in launching new businesses beyond connectivity

McKinsey and Company

A quarter of operators’ new ventures struggle. Understanding what underpins the success of different business archetypes and selecting the right business-building approach can help ensure that more flourish.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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ASW set to reach new heights in 2022

AS White Global

As we move forward into 2022, we take a look back with pride at the achievements we’ve accomplished last year, which was also our 10th Anniversary celebration. We sincerely appreciate the dedication of our ASW staff and the continuous support of our client partners who have been instrumental in our success. Here are some of our 2021 highlights: Expansion and Recruitment Progress.

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It’s Time To Take Your Privacy Program To The Next Level

Forrester Digital Transformation

The compliance pressure on privacy, risk, and security professionals is growing. New and evolving privacy regulations are emerging daily, and regulators’ abilities to levy hefty fines is expanding along with business stakeholders’ expectations that their business meets the rules. But compliance is only a part of the goals that privacy and data protection programs must […].

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ScaleHub BPO Crowd Boost: Introducing DIGI-TEXX

ScaleHub

The next introduction in our ongoing BPO Crowd Boost series takes us to Asia, to a company leading the BPO sector in both its headquartered country, as well as the entire Southeast Asian region. But before we begin… BPO Crowd Boost is our spotlight series on the individual business process outsourcing (BPO) organizations that make up our BPO crowds.

BPO 98
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This is why the Toronto tech boom will continue booming

Airswift

Source: Frame Stock Footage/Shutterstock. One of the main reasons for Toronto's success in the global tech stage is its investments in deep tech. The hype is real! Toronto is now a go-to place for innovation in technology and has shown signs that it will continue to keep it this way.

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.