Forrester Digital Transformation
FEBRUARY 23, 2022
The most successful companies put their customers at the heart of all they do. Yet customer obsession is not an all-or-nothing proposition.
The Global Small Business Blog
FEBRUARY 24, 2022
©iStock/wildpixel A new report released Wednesday from the Center for Countering Digital Hate (CCDH) finds that Facebook's – rebranded as Meta – platform only labeled about half of the posts promoting articles from the world's leading publishers of climate denial. Facebook is falling short on its pledge to crack down on climate misinformation, according to a new analysis from a watchdog group.
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31 West
FEBRUARY 25, 2022
An efficient IT help desk promotes the smooth working of an organization. It handles two important tasks, (a) Solving technical issues for employees, and (b) Replying to customer queries. To perform these two jobs effectively, the helpdesk service needs to be fast, accurate, and easily approachable, all the time. A proactive IT help desk is critical to avoid simple problems like a password reset or a faulty printer from stopping employees do their day-to-day activities.
Groove Technology
FEBRUARY 21, 2022
According to a survey from ClearCompany, 68% of employees say training and development is the company’s most important policy. The research from go2HR showed that 40% of employees with poor training would leave the company within the first year. In the modern world of technology, it is crucial to pay more attention to training and development as employee development is one of the key factors determining your overall business success.
Advertiser: Paycor
In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
Forrester Digital Transformation
FEBRUARY 23, 2022
Over the last couple of decades, we’ve been observing a seemingly impenetrable barrier: No more than 20% of enterprise decision-makers who could be using business intelligence (BI) applications hands on are doing so. The other 80% still rely on the data and analytics skills of those 20% who do use BI applications. While the majority […].
The Global Small Business Blog
FEBRUARY 25, 2022
©iStock/GOCMEN Global supply chains and growth had been broadly recovering from the pandemic, but now all that’s in doubt, given the stricter sanctions and other punitive measures against Russia that are in the offing. Now what? The World Bank and International Monetary Fund said on Thursday, 2/24/22, they were working to keep their remaining employees in Ukraine safe amid a Russian invasion while the institutions' leaders said the conflict was greatly raising economic risk in the region.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
McKinsey and Company
FEBRUARY 24, 2022
Rising resignations. Hybrid work. The diversity imperative. Leaders are navigating a talent market in flux. Here’s how people analytics can help.
Forrester Digital Transformation
FEBRUARY 25, 2022
Insights Help Sales Leaders Grow Business And Hit Revenue Goals Forrester data show that advanced, insights-driven companies are 8.5 times more likely than beginners to report at least 20% year-over-year growth. The goal of moving to an insights-driven sales system is to enable 90% of reps to achieve quota rather than 50% or less, which […].
The Global Small Business Blog
FEBRUARY 19, 2022
©2022 Laurel J. Delaney. All rights reserved. "Winter came and the city [Chicago] turned monochrome black trees against gray sky above white earth. Night now fell in midafternoon, especially when the snowstorms rolled in boundless prairie storms that set the sky close to the ground, the city lights reflected against the clouds." – Barack Obama.
Perficient Digital Transformation
FEBRUARY 21, 2022
Integrating LinkedIn and Marketo can help seamlessly capture leads from LinkedIn and sync them automatically to Marketo to trigger marketing automations, add to a nurture campaign, or alert a sales rep. Utilizing the integration between LinkedIn and Marketo can help you reach the professional audience you’re looking for. There are two different native Marketo LaunchPoint Services that integrate with LinkedIn: LinkedIn Lead Gen Forms and LinkedIn Matched Audiences.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
McKinsey and Company
FEBRUARY 24, 2022
Nurture individual growth and team development within your company.
Forrester Digital Transformation
FEBRUARY 23, 2022
The latest edition of The Forrester Wave™: Intranet Platforms, Q1 2022, is now published! (subscription required) The intranet market has substantially reinvented itself in recent years. The appetite among enterprise clients has changed dramatically: No longer are homegrown, highly customized systems desirable. Now we see organizations demand software-as-a-service delivery models, easy-to-understand pricing and packaging, and […].
The Global Small Business Blog
FEBRUARY 22, 2022
©iStock/Khaosai Wongnatthakan I [Laurel Delaney] talked about the business model Buy Now, Pay Later (BNPL), in my Global Trade Trends Report 2022 and that point-of-sale (POS) financing services in the United States have grown significantly over the past 24 months, especially since the onset of COVID-19. Trends fueling growth include digitization, rising merchant adoption, increasing repeat usage among younger consumers, and an expanding set of players targeting lending at point of sale, a servic
Perficient Digital Transformation
FEBRUARY 22, 2022
Perficient encourages all colleagues to find their passion within the organization to grow both personally and professionally. Once a colleague recognizes their passion, Perficient supports them along their desired path within the organization, whenever possible. Jennifer Rostal , senior project manager in Minneapolis, Minnesota, is a prime example of someone who found their passion within Perficient and fully immersed herself within it.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
McKinsey and Company
FEBRUARY 22, 2022
COVID-19 has made e-commerce more competitive than ever. Paying attention to customer reviews will give organizations a necessary edge.
Forrester Digital Transformation
FEBRUARY 25, 2022
For European CIOs, CTOs, and chief data officers (CDOs), the war in Ukraine and the sanctions imposed on Russian and Belarusian actors mean that you need to reexamine your nearshore strategy and evolve your contingency plans. Recent estimates indicate that more than a thousand European firms employ 2 million-plus people in Ukraine. Our recent conversations […].
The Global Small Business Blog
FEBRUARY 23, 2022
©iStock/vyasphoto George Pantelic, owner of ABC Monuments in Lawndale, Illinois said orders from a domestic supplier used to take four weeks to arrive. Now, they take seven months. It’s a grave problem, literally: A shortage of materials, months-long backlogs and rising costs are causing holdups in getting monuments and gravestones. Read on to learn how COVID-induced supply chain issues have affected almost every step of monument and gravestone production.
Perficient Digital Transformation
FEBRUARY 23, 2022
Perficient is excited to announce that we have earned the Delivery Specialization in the new Pega Partners program. Specialized partners are thoroughly vetted by Pega to bring deep vertical knowledge or specialized expertise to clients. Pega Partners that achieve a Delivery Specialization have a demonstrated ability to help customers build more innovative businesses, and have a significant impact on their customers, stakeholders, and their partners.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Obobo
FEBRUARY 25, 2022
The Time Benefits Of Using A Procurement Software. In every area of their businesses, companies are increasingly implementing digital solutions to drive efficiencies. These solutions often provide significant financial savings in procurement – often by delivering both cost reductions and cost avoidance against actual baseline spend. In addition to saving money, these digital procurement solutions also deliver substantial time-savings across every phase of the procurement process.
Forrester Digital Transformation
FEBRUARY 24, 2022
Compliance as a strategy has been one of my bugbears in information security for as long as I can remember. Even when I was a junior professional in the field, I understood the limitations of what we juniors lovingly called the “tick-and-bash” approach — the practice of ticking boxes to confirm that the organization followed […].
The Global Small Business Blog
FEBRUARY 21, 2022
©iStock/wildpixel What's affecting me, my clients, my colleagues and other global small business owners: Race and inclusion at the World Bank. It's coming – tools to accelerate your work flow. Check out thirdweb. How do you build an Internet where we can all thrive ? Quote of the week: "The Web3 changes the data structures in the backend of the Internet, introducing a universal state layer, often by incentivizing network actors with a token." – Shermin Voshmgir You'll see more and more about Web
Perficient Digital Transformation
FEBRUARY 21, 2022
As part of Wix’s ongoing efforts to support their clients’ SEO needs, Wix contacted Perficient to perform an independent third-party assessment of the platform’s SEO capabilities. Rather than simply doing another dry analytical competitive comparison Perficient and Wix agreed that the best approach would be for Perficient to participate in optimizing a site built on the Wix platform and generate a case study.
Speaker: Speakers:
HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
Simplr
FEBRUARY 22, 2022
The technologies and processes behind customer service have changed dramatically over the years, yet the messaging and mindset around customer experience roles remains disproportionately unaffected. The Upstream Series , which strives to elevate underrepresented voices in the Customer Experience space is back with a new focus for the March event: Redefining CX !
Forrester Digital Transformation
FEBRUARY 23, 2022
The business opportunity for channel partners is larger than most vendors realize. Transform a linear transaction into exponential growth.
McKinsey and Company
FEBRUARY 23, 2022
Customers want an always-on, personalized, omnichannel experience. The world’s best sellers are giving it to them.
Velocity Global
FEBRUARY 25, 2022
Companies that expand abroad have a decision to make about which type of remote professional they need. If you are unsure about whether to hire a contractor or a full-time employee, this guide will point you in the right direction. One thing to keep in mind is that every country has different rules and definitions about employment relationships, and it is the company’s responsibility to follow the laws of the country where the work is being performed.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Everest Group
FEBRUARY 24, 2022
LINKEDIN LIVE. Can Africa Help Address the Talent Shortage? February 24, 2022 |. 16:00 SAST | 15:00 CET | 14:00 GMT | 9 AM EST. Africa’s population is now approaching four times that of North America and Europe and will soon have more workers entering the workforce than India. So, what does that mean for the global talent pool, and how can organizations in the EMEA region plan for the talent of tomorrow?
Forrester Digital Transformation
FEBRUARY 23, 2022
A common point of confusion in inquiries, briefings, and advisories is the difference between a vulnerability, a threat, and an attack. Do you detect a vulnerability? Is an exploit an attack? The answer to both these questions is no. It’s easy to conflate all of these terms in the course of overzealous marketing, but ultimately, […].
McKinsey and Company
FEBRUARY 24, 2022
In saturated, competitive telecom markets, harnessing the full potential of analytics-driven customer value management will be the key driver of future growth. Five elements will be essential to the task.
ScaleHub
FEBRUARY 23, 2022
The next introduction in our ongoing BPO Crowd Boost series takes us to Asia, to a company leading the BPO sector in both its headquartered country, as well as the entire Southeast Asian region. But before we begin… BPO Crowd Boost is our spotlight series on the individual business process outsourcing (BPO) organizations that make up our BPO crowds.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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