Redial

DECEMBER 26, 2022

Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands. A practice that is already well known in the social media industry and some FinTech companies, but recently, airlines. They all share one thing in common: to enhance the customer experience through digital channels, ensuring that no client will be left behind.

Customer Service 130

Customer Service Service Banking Accounting 130

31 West

DECEMBER 25, 2022

If you’ve got a smartphone, then you probably haven’t tapped into all of the amazing features and functions that it supports. Implementing and using a VPN on your mobile is a good example of this, but what is one, why should you take this step, and how can you go about it? Introducing VPNs. A virtual private network (VPN) sounds complex, but is a fairly straightforward concept to grasp.

Accounting 130

Accounting Manufacturing Outsourcing Service 130

Go4Customer

DECEMBER 26, 2022

Customer acquisition and customer retention, are both important for business but if you look closely, customer retention is more powerful, practical, and probably more difficult than customer acquisition. When a company tries to reach its target customers by selling its products or services, it demonstrates a couple of sales and marketing strategies entailing a few additional features that are different than what the competitors are off.

Sales 74

Sales Marketing Service 74

NoonDalton

DECEMBER 28, 2022

Offshoring has developed into one of the most dependable and successful commercial operations; it is a recognized competitive strategy by many prosperous businesses. Even the best business strategies, though, have advantages and disadvantages. Find out the benefits and drawbacks of offshoring to determine if it is the correct choice for you. What are the real advantages and disadvantages of offshoring?

Offshoring 52

Offshoring Labor Costs Manufacturing Outsourcing 52

Advertisement

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Planergy Software

DECEMBER 29, 2022

Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy. Cristian Maradiaga. King Ocean. Book a Live Demo. Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend.

Marketing 52

Marketing Strategic Sourcing Out-Tasking Sourcing 52

Forrester Digital Transformation

DECEMBER 27, 2022

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks! For much of the 20th century, a top-down, command-and-control style of management was favored, with a […].

Research 246

Research Management 246

Velocity Global

DECEMBER 28, 2022

DENVER, December 28, 2022 —. Removes barriers for companies to hire in-country; helps provide stability and opportunities for local workforce. Velocity Global , the leading provider of global talent solutions, today announced a new entity in Ukraine, which will allow employers the opportunity to recruit and retain employees locally. With its 57th entity, Velocity Global is providing an opportunity for individuals within the country to maintain their income and support their families even in time

Regulations 105

Regulations Management 105

The Scalers

DECEMBER 27, 2022

This has been a remarkable year for The Scalers. We’ve further expanded into the Asia-Pacific region by opening a new office in Sydney, Australia and our partnership network and the number of engineers has grown significantly. Overall, we brought nine new Partners on board — more than ever in our history. In terms of engineers for our Partners, this meant an increase from 190 in 2021 to 309 developers in 2022!

Offshoring 104

Offshoring Engineering Administrative Finance 104

Forrester Digital Transformation

DECEMBER 29, 2022

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs. Singapore and Malaysia are currently focusing on wholesale CBDCs and participating in some multicountry CBDC pilots.

Banking 130

Banking Retail 130

The Global Small Business Blog

DECEMBER 29, 2022

©iStock/Tinnakorn Jorruang Products can contain numerous parts sourced from across the world and are subject to complex supply chains. This recognition cannot cause the United States to compromise its fundamental commitment to upholding human rights and U.S. law. “Serious violations such as forced labor could result in termination of the contract with the supplier if mitigation measures fail,” the company said.

Sourcing 164

Sourcing 164

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Velocity Global

DECEMBER 28, 2022

DENVER, December 28, 2022 —. As the demand for a global workforce increases, hiring, managing, and paying top talent in Argentina has never been easier. Velocity Global , the leading provider of global talent solutions, today announced Argentina as its 58th global entity. With a significant rise in its labor force participation rate, global companies looking to capitalize on Argentina’s favorable remote work policies and growing talent pool can now do so seamlessly.

Offshoring 105

Offshoring Regulations Software Management 105

Influx

DECEMBER 26, 2022

A generation ago, when you wanted to sell something, you open a store and advertise to attract customers. You train your team to provide excellent customer service. And then you follow up with offers in hopes of drawing customers back to you. Today, millions of consumers buy online instead of walking into a store, where numerous digital platforms create a complete ecosystem. .

Customer Service 98

Customer Service Service Retail Customer Support 98

Forrester Digital Transformation

DECEMBER 28, 2022

The advertising community is giving Twitter more oxygen than it deserves since Elon Musk took over. The reality is that Twitter has never been a critical media channel in the overall media mix, comprising just 1.3% of 2022 digital ad spend based on Forrester’s 2022 Advertising Forecast, US. Why? The ad experience on Twitter has […].

130

130

The Global Small Business Blog

DECEMBER 27, 2022

©iStock/Prostock-Studio With the current economic climate and biting inflation, shoppers worldwide desperately seek the slashed prices and mass discounts offered in the infamous after-holiday and January sales. Given the exponential growth of internet traffic within the e-commerce space, retailers should expect sales to skyrocket during the busy sales season.

Sales 147

Sales E-Commerce Retail 147

Advertisement

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Perficient Digital Transformation

DECEMBER 25, 2022

Creating Snowflake Account. We can create a 30-day free trial account using below link. [link]. SCD Type 1. In short, keeps the latest the latest data only and old data is overwritten. SCD Type 1 in Snowflake. Let us consider we have a scenario to load the data into Target table from the Source table. We can use a normal MERGE statement like below to either UPDATE a record (if exist already based on the key column) else INSERT that record.

Sourcing 75

Sourcing Accounting 75

McKinsey and Company

DECEMBER 26, 2022

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

71

71

Forrester Digital Transformation

DECEMBER 26, 2022

In the spirit of Festivus, I’m airing my grievances and demonstrating my feats of strength. I don’t know about you, but I didn’t enter 2022 with a full tank. I started the year by joining the hordes of people revenge-travelling / shopping / connecting / renovating (I know!). It’s no wonder I feel utterly exhausted. […].

Cybersecurity 130

Cybersecurity 130

Eclaro

DECEMBER 30, 2022

Champagne corks popping, the ball dropping in Times Square (just a few blocks from Eclaro world headquarters!), Ryan Seacrest doing, well, whatever it is that Ryan Seacrest does…traditional signs of ringing in the new year are. Few practices that go hand-in-hand with the flipping of the calendar are as time-honored, or as daunting, as the new year’s resolution.

64

64

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Perficient Digital Transformation

DECEMBER 29, 2022

This has been an eventful year at Perficient’s Michigan office and for the Culture Committee. With more colleagues returning to the office when pandemic restrictions were lifted, the culture committee team went into action mode to make sure we had events lined up for all to participate in. Whether it was the in-office and virtual Lunch & Learns or pancake breakfasts or the after-hours board games sessions or some new experiments outside the office like leasing a plot for gardening or t

69

69

Go4Customer

DECEMBER 29, 2022

Have you ever wondered how it feels to be working in an inbound call center services company or in any outsourcing BPO companies in general? Sure, it is not everyone?s cup of tea because it could become quite hectic sometimes but once you gain a bit of experience, you will slowly become agile over time. Outsourcing BPO companies generally hire candidates that are high in energy and strongly motivated because it requires them to be.

Call Center 66

Call Center BPO Jobbing Service 66

Capgemini

DECEMBER 30, 2022

AWS for advertising and marketing helps Capgemini deliver innovative advertising solutions Neerav Vyas 30 Dec 2022. The changing privacy and marketing technology landscape continues to create more uncertainty in measuring marketing ROI. Coupled with the deprecation of cookie-based ad technology, advertisers will no longer be able to target, re-target, model, and analyze campaign performance to make informed decisions – unless they future-proof their systems and processes.

Marketing 52

Marketing Analytics Sales Retail 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of the importance of personalized CX in driving customer acquisition and retention and creating market differentiation.

Management 52

Management Service Research Outsourcing 52

Advertisement

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Perficient Digital Transformation

DECEMBER 30, 2022

As organizations look toward their next Sitecore upgrade, many will be considering the implications of moving to XM Cloud. For their marketing teams, a big question is going to be how that will affect their personalization strategies. Will they have to invest in CDP and Personalize or will the embedded out of the box personalization and testing capabilities offered within XM Cloud be sufficient to at least get them started on the new platform?

Right-Sizing 64

Right-Sizing Analytics Sales Marketing 64

Transparent BPO Outsourcing

DECEMBER 29, 2022

Tactics to turn underperforming contact center staff into superstars By Steve Dibari and CJ Cardwell , VPs of Operations, Transparent BPO To deliver a great client experience, you have to have great employee engagement in your contact center. Passionate and engaged employees will deliver great service while underperforming agents and managers have the potential to drag […].

BPO 52

BPO Management Service Customer Service 52

RampRate

DECEMBER 28, 2022

Join us on LinkedIn - Facebook - Twitter - Google Plus. “Phone” comes from the Greek for sound or voice. As an executive and advisor trying to help manage dozens of companies at once, I’m constantly on the phone and in motion, in airports, on the run, etc. Professionalism and “Elevating the Way Business Does Business” is the driver of our mission, vision and values.

Management 52

Management 52

Everest Group

DECEMBER 30, 2022

Top Outplacement and Career Transition Services The outplacement and career transition services industry is undergoing a fundamental shift after experiencing a turbulent year in 2021. Providers have had to respond quickly and adapt to changing enterprise needs. Those that were able to navigate the market upheaval emerged as forerunners and fortified their positions in the market.

Service 52

Service Analytics Engineering Marketing 52

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Perficient Digital Transformation

DECEMBER 30, 2022

2023 is almost here! New goals, new projects, and technological advancements are right around the corner. But before we look forward, we should reflect on the past year. There has been some great insight posted by my Perficient colleagues that can be great resources for managers, analysts, and administrators within the Enterprise Management Performance space.

Analytics 64

Analytics Administrative Finance Accounting 64

Bydrec

DECEMBER 28, 2022

You’re ready to launch your business website and you have a lot of ideas about how you can make it stand out from the crowd. However, unless you have a fair amount of experience as a web designer yourself, it’s probably wiser to hire someone who can do the job for you rather than trying to attempt it yourself. After all, designing a successful website requires specialist skills that not everyone has.

Design 52

Design Jobbing Service Engineering 52

Outsource Workers

DECEMBER 27, 2022

Hiring virtual assistants is becoming an increasingly common way of saving money, especially in the real estate sector. A real estate virtual assistant is paid an hourly rate for the tasks they complete, saving the business a lot of money compared to employing a full-time employee. . A real estate virtual assistant typically answers phone calls and emails, schedules appointments with sellers/buyers, manages property listings on your website, carries out property market research, and does social

Content Writing 52

Content Writing Jobbing Marketing Out-Tasking 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of the importance of personalized CX in driving customer acquisition and retention and creating market differentiation.

Management 52

Management Service Research Outsourcing 52

Advertisement

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.