Magellan Solutions

APRIL 25, 2017

Interested in call center jobs? Whether you’re an aspiring call center agent or a veteran getting ready to go back to the field, you can increase your chances of getting hired by stunning BPO employers with an impressive resume format. What’s in a resume? When competing with countless other hopefuls for a job, a well-written resume can make all the difference.This piece of paper can help you make a great first impression on the employer and make you stand out from the crowd.

BPO 60

BPO Call Center Jobbing Out-Tasking 60

Magellan Solutions

APRIL 25, 2017

Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts of information and multitudes of communication channels, how do you keep up with their growing demands and create positive customer experience each time? Customers now expect brands to be accessible through several channels, including: Phone calls – There are customers who still prefer to make phone calls when there are issues, particularly

Call Center 40

Call Center Offshoring Customer Service Automation 40