Pure Moderation

DECEMBER 15, 2022

Business process outsourcing, or BPO, continues to become a lucrative industry. In 2021, its market value was USD 245.9 billion , and it is expected to have a compound annual growth rate (CAGR) of 9.1% from 2022 to 2030. Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

Velocity Global

DECEMBER 16, 2022

For employers looking to hire talent, benefits play a significant role in today’s competitive global hiring landscape. The benefits you provide your international teams go a long way and often make the difference between an employee’s choice to work for your company or someone else’s. In addition to meeting statutory benefit requirements, employers use supplemental benefits as a competitive differentiator.

Insurance 52

Insurance Global Hiring Jobbing Regulations 52

Redial

DECEMBER 15, 2022

Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing. Should they outsource their work to another company in another country, or should they do it themselves? In this blog, we’ll explore once again what nearshore and offshore mean as well as in-house and their respective advantages and important things to consider.

Nearshoring 100

Nearshoring Offshoring Outsourcing Call Center 100

Forrester Digital Transformation

DECEMBER 12, 2022

Happy holidays from the DevOps Theme Team! Our merry band of Forrester analysts covering enterprise architecture, infrastructure, application development, application security, and technology strategy meets periodically to share research, debate trends, and dive into breaking news. What are a few of the trends and themes that have caught our attention this year?

Research 242

Research Risk Management Risk Management Management 242

Advertisement

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

31 West

DECEMBER 15, 2022

All communications between a user and the help desk team are recorded as IT support tickets. The agent will first raise a ticket when a user contacts the help desk team requesting information or service or registering a complaint. It could be your internal service team or an outsourced IT help desk ; raising a ticket is the first order of business. This IT support ticket can include information about the user raising the issue, ticket classification, status, priority, issue, along with screensho

Collaborations 130

Collaborations Outsourcing Customer Service Software 130

The Global Small Business Blog

DECEMBER 13, 2022

©iStock/Nuthawut Somsuk Economic Counselor and the Director of Research of the IMF Pierre Olivier Gourinchas’ warning from the IMF’s World Economic Outlook in October 2022 underlined the significant slowdown in the global economy – and the reliance on global trade to function. It raised questions about whether the many benefits of globalization outweigh the geopolitical problems it has helped create.

Research 205

Research 205

Forrester Digital Transformation

DECEMBER 12, 2022

In 2022, everything was the same but completely different. The roller coaster ride from 2021 continued into 2022, with new and unexpected twists and turns. Inflation cut off the flow of cash into sales technology companies, driving focus back to the fundamentals that established businesses rely on. After working with these companies for the last […].

Sales 236

Sales Service 236

31 West

DECEMBER 15, 2022

Transitioning to remote and hybrid teams is not a walk in the park for IT help desk firms and their managers. This is because they have to align with and support different working processes while at the same time ensuring that all workers have everything that they need. In addition, they have to ensure that every employee is involved in all business conversations and create an employee experience that supports the digital and physical business world.

Management 130

Management Collaborations Flexibility Out-Tasking 130

The Global Small Business Blog

DECEMBER 15, 2022

©iStock/Ridofranz Are you a female founder or co-founder of a business based in Africa? Do you want your business to reach the next stage? Do you aspire to grow your business reach? Do you aspire to achieve substantial growth? If so, the Female Founder Program is the right place for you! You've got until today, December 15th to apply. Go for it! The program aims to help you to develop your entrepreneurial mindset , acquire adequate skills, understand the market, grow your reach, and pitch your b

Design 191

Design Marketing 191

Perficient Digital Transformation

DECEMBER 14, 2022

Introduction. In part I of our Kubernetes multi-cluster management series, we’ve talked about the basics of GitOps and explained why you should really consider GitOps as a central tenet of your Kubernetes management strategy. In part II , we looked at a reference implementation of GitOps using ArgoCD, and how to organize your GitOps repositories for security and release management.

Management 119

Management Retail Government Automation 119

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Forrester Digital Transformation

DECEMBER 16, 2022

Forrester has analyzed the Q3 2022 earnings announcements of a basket of leading public companies that provide technology services, including Accenture, Capgemini, Cognizant, EPAM, IBM Consulting, Infosys, TCS, and Thoughtworks. These announcements provide insights and valuable implications from which all technology executives can benefit. Here are some of the key points we heard and inferred: […].

Service 130

Service 130

31 West

DECEMBER 14, 2022

When it comes to the IT realm, terms like service desk, IT help desk, tech support, customer service, and incident management gets used interchangeably. The aim of these teams can be to resolve employee and customer queries and issues, but they primarily differ in the type of issues they handle and the service they offer. For example, a technical support team works on IT issues that may hinder employees from doing their job.

Jobbing 130

Jobbing Customer Service Service Outsourcing 130

The Global Small Business Blog

DECEMBER 14, 2022

©iStock/Stockfoo Twitter's Community Notes , which was previously known as Birdwatch, is the social media giant’s crowdsourced fact-checking system and now visible around the world. The feature allows users to add context to tweets and takes an open source approach toward debunking misinformation. Moderators who are part of the program can add notes to tweets to add context and users can then vote if they determine the context to be helpful.

Sourcing 182

Sourcing 182

McKinsey and Company

DECEMBER 14, 2022

In an interview with McKinsey’s Tanguy Catlin, Andrew Rose of OnStar Insurance discusses how telematics data will usher in a new era of auto insurance.

Insurance 125

Insurance Analytics 125

Advertisement

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Forrester Digital Transformation

DECEMBER 14, 2022

(Part one in a two-part series) Effective and actionable key/strategic account plans are an elusive quest for many sales organizations. Throughout my 30-year sales career, I’ve pursued this quest as both a rep and a sales leader. Still, it remains one of the more challenging sales issues I’ve faced. The good news is that help […].

Accounting 130

Accounting Sales Service 130

31 West

DECEMBER 13, 2022

Startups might get away with the business email as the only source of communication between the staff and clients. But as your business scales and the sales figure multiplies, the outdated solution won’t be effective in catering to the increasing queries and complaints. You don’t want users to wait for days to get answers to their simple questions. Your business needs a killer ticketing system that streamlines ticket management and handles your user concerns efficiently.

Automation 130

Automation Human Resources Software Sales 130

The Global Small Business Blog

DECEMBER 12, 2022

©iStock/Tzido What's affecting me, my clients, my colleagues and other global small business owners: The big opportunity behind global small businesses. Reducing our waste’s impact on the planet requires new technology and materials — and, more importantly, a complete rethink of how we incentivize the production and use of resources. It requires we upend how global business works.

130

130

McKinsey and Company

DECEMBER 15, 2022

Stanford’s Jeremy Utley proposes approaching creativity with a “begun” mentality, where innovation is incorporated into daily practice instead of occurring only in sprints.

113

113

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Forrester Digital Transformation

DECEMBER 14, 2022

(Part 1 of a two-part series) In the recently published Forrester Landscape report, we define B2B sales intelligence as: Solutions that offer data, insights, and data management services to optimize sales efficiency and effectiveness. Companies use sales intelligence vendors to augment and enhance sales data about markets, accounts, prospects, buying groups, and contacts.

Sales 130

Sales Accounting Managed Services Efficiency 130

31 West

DECEMBER 12, 2022

There has been a common misconception that firewall is for large-scale companies or financial firms that are at high risk of a cyberattack. The truth is every business, irrespective of its size and nature, requires firewall protection. It acts as the first line of defense mechanism against all cyberattacks, including malware, ransomware, and viruses.

Software 130

Software Government Engineering Efficiency 130

Perficient Digital Transformation

DECEMBER 15, 2022

The Road to Managing Corporate Innovation. I started out at an ad agency in southern Indiana in 2002. Our clients were interested in technology and our agency helped them find their way. At the same time, I was building the web development and digital strategy team within the agency. We began doing things intentionally with our clients, and it paid off.

Management 111

Management Out-Tasking Manufacturing Flexibility 111

comeMakeit

DECEMBER 14, 2022

Back during my business school days, my professors used to say that this school is a good platform to jumpstart your management experience. I would often wonder what exactly they meant by a platform. Later someone explained to me that students from all walks of life, be they freshers or experienced folks looking to take a break from their jobs to go back to school or executives from companies wanting to learn the management part of the business, would come to the school to learn.

Engineering 105

Engineering Software Jobbing Management 105

Advertisement

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Forrester Digital Transformation

DECEMBER 14, 2022

The security analytics platform market is moving faster than it has in years, as demonstrated by these Wave results. Though Splunk still has a tight grip on the segment, competitors are finding opportunities to loosen its hold by addressing continued dissatisfaction with outdated pricing models. Hyperscalers like Microsoft are establishing themselves as top competitors through […].

Analytics 130

Analytics Marketing Cybersecurity 130

31 West

DECEMBER 12, 2022

Is your IT support team available only during office hours? Do technical issues go unattended overnight, resulting in incidents with widespread impact? Are you losing out on customers due to the absence of after-hours support? If yes, it is time you consider getting 24×7 IT support for your business. Today, IT is deeply integrated with all aspects of business operations.

Outsourcing 130

Outsourcing Cybersecurity Customer Service Research 130

Perficient Digital Transformation

DECEMBER 15, 2022

“Patient experience” has become a buzzword in healthcare circles over the past few years. In fact, a quick Google search brings up over 40 million results so it’s safe to say it’s a major focus for the industry. But what about caregivers — those folks who are caring for sick children, partners, friends, and family members? A similarly quick Google search for “Caregiver Experience” brings up just under 160,000 results , which might make you think that the caregiver population is relatively small.

Healthcare 111

Healthcare Jobbing Service Marketing 111

McKinsey and Company

DECEMBER 15, 2022

Central bank digital currencies and stablecoins could reshape financial services. Treasury managers can play a central role in optimizing the related opportunities—and handling of the risks.

Finance 99

Finance Banking Management Service 99

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Forrester Digital Transformation

DECEMBER 14, 2022

The sophisticated B2B marketers and advertisers I talk to are always striving to achieve some form of omnichannel reach with closed-loop reporting to refine target audiences at scale with a small number of vendors — no easy task, even with good audience technology. The Beginning Of A New Era: Audience As A Strategy Audiences have […].

Marketing 130

Marketing 130

31 West

DECEMBER 12, 2022

Cybercrimes are not just high-profile security breaches or the attacks we see in movies. Small businesses are as affected by cybercrimes as large-scale organizations. According to the 2022 cyber security statistics, cybercrimes attack 71.1 million people annually, and 50% of these victims are small business owners. It’s high time you stopped thinking there’s not too much to steal.

Cybersecurity 130

Cybersecurity Payroll Healthcare Regulations 130

Hyland

DECEMBER 12, 2022

With more than 20 years of experience in healthcare, technology and operations, Susan deCathelineau brings expertise and leadership in areas including customer experience, strategic product development, solution design and implementation, and customer relationship management. She leads the next evolution of Hyland’s Customer Success department, focused on helping customers gain long-term competitive advantages by leveraging the breadth and depth of their technology investment.

Healthcare 98

Healthcare Sales Design Management 98

Simplr

DECEMBER 12, 2022

The Quick Service Restaurant (QSR) and Fast Casual Restaurant industries have been completely transformed in the past three years– from the ordering experience to the way food arrives on our plates. Many restaurants have adapted to new customer expectations, accelerating their adoption of digital ordering services and payment systems to provide seamless dining experiences that keep customers coming back for seconds.

Service 98

Service Customer Service Reduced Costs Research 98

Advertisement

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.