31 West

JUNE 24, 2020

Enterprises today, need their resources in place, to move forward, to take their business to the next level. With so many areas to cater to, it might get overwhelming to manage emails, routine work, customers seeking support, the list is endless. Having said that, all of the above issues remain high on your priority list, let alone be ignored. That’s why companies that provide outsourcing of help desk services are of great importance to businesses who are looking to facilitate IT operations and

Outsourcing 130

Outsourcing Out-Tasking Labor Costs Operational Costs 130

Customer Serv Outsource Smarter

JUNE 23, 2020

I usually write about topics related to my beloved contact center and BPO industry, but today, I would like to take a slight detour and get personal. Over the past three months, I have had great conversations with some terrific people, from senior executives to frontline managers, clients, vendors, partners, friends and even people I just met.

BPO 90

BPO Management 90

Eclaro

JUNE 24, 2020

As a business owner or operator, your success hinges on your ability to hire top IT talent at an affordable cost. Fortunately, today's business owners have the luxury of choosing between a full-time hire and a skilled consultant or contractor. And with COVID-19 disrupting traditional business operations for many businesses, the ability to choose between these two hiring strategies is more important than ever.

52

52

Velocity Global

JUNE 22, 2020

The global job market is extremely competitive. And as economies begin to recover after forced shutdowns due to COVID-19, companies worldwide will resume their hiring plans en mass. When the economy is strong and unemployment is low, U.S.-based companies struggle to attract and retain top talent. These types of talent shortages in the United States are at historical highs, with 69% of employers having difficulty filling jobs—the highest shortage in more than a decade.

Jobbing 52

Jobbing Healthcare Manufacturing Marketing 52

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Intugo

JUNE 22, 2020

The Business Challenge behind COVID-19. At the end of the quarantine, some companies have found themselves faced with a great challenge, to return to normality. To be realistic, we know that those companies will never again operate in the same way as they did before the COVID-19 pandemic. However, we will have to get used to a new reality, new trends in business models, as well as remote work.

Nearshoring 52

Nearshoring Right-Sizing Reduced Costs Regulations 52

Sourcing Advisors Group

JUNE 22, 2020

Budgets are limited and investment resources are often insufficient to fund all investment requests from corporate departments. Regardless of the chosen set of investments, it is not uncommon that Chief Information Officers (CIOs) and their teams are tasked with incremental responsibilities, particularly given the focus of many businesses is on Digital Transformation and other Digital Initiatives.

Strategic Sourcing 52

Strategic Sourcing Sourcing Out-Tasking Software 52