The Global Small Business Blog
JULY 17, 2024
©iStock/the-lightwriter The World Economic Forum’s Global Risks Report 2024 says the biggest short-term risk stems from misinformation and disinformation. In the longer term, climate-related threats dominate the top 10 risks global populations will face. Two-thirds of global experts anticipate a multipolar or fragmented order to take shape over the next decade.
The Global Small Business Blog
JULY 18, 2024
©iStock/myella The U.S. is making it easier for startups, business owners and entrepreneurs to extend their stay. Remember the Obama-era program called the International Entrepreneurs Rule (IER) ? Under this programme, foreign entrepreneurs were initially allowed to stay in the US for two-and-a-half years. Now, according to the US Citizenship and Immigration Services (USCIS), they can remain for up to five years if their ventures meet specific criteria such as funding milestones and job creation
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Raya Contact Center
JULY 17, 2024
Ready, set, go! And you can’t go without the right customer experience. The travel industry has been booming for years after Covid and is expected to grow even faster. According to Statista, by 2024, revenue is estimated to reach US$927.30bn and is projected to grow annually at a rate of 3.47 %, resulting in a market volume of US$1,063.00bn by 2028.
Everest Group
JULY 17, 2024
Sustainability in insurance transcends traditional practices, weaving Environmental, Social, and Governance (ESG) elements into the core of day-to-day operations, thereby safeguarding the future of stakeholders and the planet. In this evolving industry, embracing sustainability is no longer optional but essential for mitigating climate risks, meeting regulatory demands, and ensuring long-term value in a world facing complex environmental and social challenges.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
The Global Small Business Blog
JULY 16, 2024
©iStock/hxdbzxy One of the defining transformations of the 20th century was globalization. Since the end of World War II, countries and cultures have become more interconnected than ever before, through free trade agreements, technology, multi-national corporations, and the creation of structures such as the IMF and the World Trade Organization. Trade economists liked to think that the benefits of globalization—economic growth, more consumer choice, lower prices—had made it unassailable.
31 West
JULY 19, 2024
Happy clients are the backbone of business success. They are more likely to return for future purchases and advise your products or services to others. The big question here is how to delight customers and keep them coming back. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Everest Group
JULY 16, 2024
Conversational AI for IT Management Products IT management, once viewed as a troubleshooting function, has transitioned into a holistic entity that improves employee experience and streamlines business operations. Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency.
The Global Small Business Blog
JULY 19, 2024
©iStock/Oleksil Liskonih In China, the demand for Spanish is increasing, and it is now taught in high schools and universities. Since the opening of the headquarters of the Cervantes Institute in Beijing in 2006 and of the Biblioteca Miguel de Cervantes in Shanghai, the number of Spanish students in China has grown to around 60,000. With Spain being a stable trading partner of China, mastery of Spanish opens multiple opportunities in business, tourism, and education, not only with Spain but with
31 West
JULY 15, 2024
Let’s talk about empathy — not the touchy-feely, warm-and-fuzzy stuff, but the real, practical, bottom-line-boosting kind of empathy. Your customers are frustrated. They feel unheard. And guess what? That’s costing you. Big time. Empathy isn’t just a nice-to-have. It’s a must-have. Let’s say a customer calls in, angry and confused. Your rep listens, really listens.
SEBPO
JULY 17, 2024
BLOG Amplify Your Competitive Edge with Onshoring, Offshoring, Nearshoring, Smartshoring, or Outsourcing July 17, 2024 Onshoring | Offshoring | Nearshoring | Smartshoring | Outsourcing Companies want every advantage possible to surpass their competition, prompting them to explore alternative business strategies that bolster year-over-year growth. Resource strategies such as onshoring, offshoring, nearshoring, smartshoring, and outsourcing can significantly impact budgets, production, service, de
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Wirtek
JULY 17, 2024
We are excited to announce that Wirtek has signed a binding contract regarding the acquisition of Pragmasoft, a software solutions company located in Porto, Portugal. After a thorough and successful due diligence process over the last few months, this acquisition is now finalized. The acquisition process, initially announced on 18 April 2024 ( company announcement 06/2024 ), concludes with the effective date set for 1 August 2024.
The Global Small Business Blog
JULY 15, 2024
©iStock/ajijchan What's affecting me, my clients, my colleagues and other global small business owners: Designing across cultures refers to the process of creating products and services that are tailored to the needs and preferences of diverse cultural groups. Stancé, a designer art toy company, proudly announces its global partnership with UFC , the world’s premier mixed martial arts organization.
Mattsen Kumar
JULY 17, 2024
For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are a few of the top priorities. Regardless of the number of new customers acquired by their business daily, they must stay focused on keeping their existing customers intact, which may help them grow and prosper shortly. Moreover, sheer resource waste is an inability to keep their customers happy and invest their time and other resources to attract a new customer base.
Premier BPO
JULY 19, 2024
Customers today are more conscious of their rights than ever before. They demand more so that the customer service they receive is optimized precisely to their needs. Customer Experience (CX) is a high priority for 75% of global businesses, technology professionals, and their organizations. 1 A new generation of consumers demands modern CX to cover these needs through frictionless, personalized, and efficient experiences across all touchpoints.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Perficient Digital Transformation
JULY 19, 2024
Customers are demanding a personalized experience, and manufacturing is no different. One-size-fits-all manufacturing is now becoming a thing of the past. Today, we are seeing a decline in the mass production of identical products in exchange for personalization and niche products. As consumers intensify their expectations for on-demand personalization and delivery within days of purchase, marketplaces that offer wide ranges of options without sacrificing price or availability, like Amazon, have
The Global Small Business Blog
JULY 13, 2024
©2024 Laurel J. Delaney. All rights reserved. "A dog is the only thing on earth that loves you more than you love yourself.
V-Soft Consulting
JULY 18, 2024
Maintaining a healthy Configuration Management Database (CMDB) is crucial for enterprises to ensure efficient operations and effective decision-making. However, many organizations face significant CMDB health challenges that hinder their ability to manage their IT environments efficiently. In this blog, we will explore the best practices for overcoming CMDB health issues in enterprises, focusing on strategies that help enterprises improve ServiceNow CMDB health and optimize their IT service mana
Premier BPO
JULY 16, 2024
A skilled and trained workforce is the cornerstone of every successful business. Companies are investing significant resources in training their workforce to meet the requirements and challenges prevailing in their work environment. However, training programs often struggle to achieve their objectives. They cannot add value to their workforce’s existing skill sets, resulting in a negligible measurable impact on the business performance of the training program.
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The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.
Everest Group
JULY 16, 2024
Private Equity (PE) IT Services PEAK Matrix ® Assessment As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence. Transition from traditional IT management to a strategic, value-driven approach is essential. PE firms recognize the potential of robust IT services to enhance portfolio performance, streamline operations, and achieve competitive advantages.
AS White Global
JULY 17, 2024
We’re proud to share these Q2 highlights that made FY 2024 a fantastic year for ASW Global ! We are Great Place to Work-Certified ! It’s official! We are now certified as a Great Place to Work ®! This globally recognised certification gives us research-backed verification of our commitment towards providing an outstanding employee experience, as well as valuable insights to continuously improve our employee value proposition for our 1,700+ team members.
Perficient Digital Transformation
JULY 17, 2024
In our latest episode of “What If? So What?”, we dive deep into the world of semiconductors and the cutting-edge innovations being made at Intel. Host Jim Hertzfeld sits down with Carolyn Henry, vice president and general manager of America’s regional marketing at Intel, to explore the indispensable role of semiconductors in our daily lives.
Blue Ocean
JULY 15, 2024
For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. But doing it all in-house also comes with its pain points, and, if customer care is looked at internally as just a necessary service function for your true core competency/offering, it is possible you’re selling your customers short, when it comes to service.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Zinnov
JULY 19, 2024
In the late 1980s, when the first global organization set up an India GCC, few could have predicted the revolutionary impact this move would have on the global tech landscape. “I always like to tell the story of the first adventurer, Texas Instruments, that came way back in the late eighties. There is a famous picture of them carrying a dish antenna on a puller cart to just place it over their center.
Capgemini
JULY 19, 2024
How to optimize food supply chain efficiency Lindsey Mazza Jun 12, 2024 Facebook Linkedin In the latest installment of our food ecosystem insights series, we explore how the food industry can optimize supply chain efficiency amid disruption. The global food industry is facing unprecedented levels of disruption, driven by geopolitical conflicts, shifting international trade policies, and extreme weather events increasingly linked to climate change.
Globalization Partners
JULY 18, 2024
The EU Pay Transparency Directive is a landmark legislation slated to redefine gender pay equality across workplaces in Europe. The Directive is a true milestone in the journey towards gender pay equality and fairness for workers that aims to reduce pay gaps by improving pay transparency and reporting obligations.
V-Soft Consulting
JULY 18, 2024
Ensuring IT infrastructure and data are secure has become a central issue for businesses as digital transformation is increasingly adopted. The frequency and severity of cyber attacks has increased due to the tremendous change in the technological landscape. Companies who use ServiceNow are at an advantage as the Now Platform has built-in security mechanisms.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
Perficient Digital Transformation
JULY 18, 2024
Welcome to the fourth installment of our Universal Design and Health System blog series. In this edition, we focus on the significant impact that Universal Design has on enhancing health outcomes. By creating healthcare environments that are accessible, inclusive, and user-friendly, Universal Design contributes to better health management, patient engagement, and overall well-being.
Ivemsa
JULY 18, 2024
The availability of skilled talent and cost of labor in Mexico continues to offer a competitive edge for U.S. manufacturers. While the industrial workforce in America faces a decline in qualified workers, Mexico continues to fill the labor gap for many manufacturing companies. For U.S. and other foreign manufacturers interested in expanding their operations to Mexico , it’s best to work with a shelter company.
AS White Global
JULY 17, 2024
Behind every successful team is a training specialist who works hard to turn every member into a high-level performer. Zarif is an ace in that department. Learn more about her career journey, how her mom inspires her, and how she faces her biggest challenges at work. 1. Hi! Please introduce yourself. What is your role and responsibilities at ASW? Hi, my name is Zarif Liyana.
Mattsen Kumar
JULY 17, 2024
For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are a few of the top priorities. Regardless of the number of new customers acquired by their business daily, they must stay focused on keeping their existing customers intact, which may help them grow and prosper shortly. Moreover, sheer resource waste is an inability to keep their customers happy and invest their time and other resources to attract a new customer base.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
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